Just purchased my second used car from this dealership and once again the process was seamless and stress free. I purchased a used Toyota Highlander about 8 years ago and it still is a perfect car. I'm keeping it. But I wanted something new and sporty so started looking at Audis online. I knew what I wanted but there was no urgent need. Then I drove by this dealership on the way to lunch and there it was! I researched it online over lunch. Stopped by after for a test drive with Dennis and went home and thought about. Absolutely NO pressure put on me by anyone. Deninis had given me his cell, so I texted him a couple of questions- and then we actually did the rest via text! I never even had to call anyone. I made an appt to come in and sign the paperwork. Everything was done, ready and as promised and I was out the door in 25 min. Ryan was my finance guy. Gave me takeaway info on the possible warranty- but again, absolutely no pressure or hard sale. So appreciated. I went back because of my first experience and the quality of car and I'm just as pleased with my second experience. I would totally recommend and if I need another car- I'll be back. read more

I had my car owed to smith town haven and they refused to work on the car because it had a warranty the guy name david left a nasty aggressive voicemail on my phone . read more

Hamza, our sales person, was zero pressure and very accommodating. I recommend Smith-haven Mazda if you are in the market for a new vehicle. read more

Smith Haven Mazda - Car Dealers Near Me - Saint James, New York

Smithhaven Mazda is the the worst Dealership on the planet! When our lease was up we agreed to buy the vehicle. They didn't contact us to arrange an appointment. We continued to receive bills which were paid on time. All payments made through the 3 year lease were all on time. To my surprise,on this one particular morning at 3:30AM there was banging at my front door. Two individuals demanded the car key with a reposition bill.Unbelievable!! Not one employee in the Dealership could understand how this was possible for our car to be taken when all payments were current. We decided to buy the car . Noone ever called to let us know how to get our car back from the repo lot and Noone really cared! On a given day we personally went to Smithhaven Mazda and was assisted by Davis Schulman Finance Director . He contacted Toyota Finance who now handles the financing for Mazda;tell me this isn't a problem than I'll tell you you're wrong. We still haven't gotten the car back and have not received a call from the towing company. What I don't really understand is how no one ever called us to tell us where to pick up the car. As far as customer service, it's my opinion that there is none. Smithhaven Madza runs all the TV commercials about having such great deals; they should keep in mind it's CUSTOMER SERVICE that counts ....and take your BS commercials and put them where the sun don't shine! AMEN .If there was a lessor rating you would get it! read more

Be careful getting a car Smith Haven Mazda I went a couple of weeks ago to lease a car where I have leased from them before the salesperson stated the remaining payments would be taken care of he did not do his due diligence and find out the exact number of payments left on my lease he stated they would pay the one payment when there was actually 2 When I called the dealership they said there is nothing they can do therefore I am now paying for a car I no longer own . In addition this sales person when I called was rude and hung up on me . I will never recomend them again . update to original review they now said I told them I only had one payment left I never did , It was the salesmen to get me to lease the car that day that told me . more lies by the dealership. read more

As of 5/6/22, my family has purchased two cars from this dealership. Last year, I originally wanted a Honda HRV and went to Atlantic and the salesperson was so slimy that my husband decided that was not the place for us. Looked at a few other Honda dealerships and got the same feeling from each. Remembered that a guy in my running group sold cars and decided to come in and see Jon. I was up front about what I was able to pay each month and he worked with me on a new cx-3 that I absolutely love. I am now a loyal Mazda girl. My husband decided '22 was his year to buy a new car and Jon just helped us find the best interest rate to get him a '23 cx-50 and he loves it. Go see Jon, you won't regret it!! read more

Smith Haven Mazda - 2023 Mazda CX-50 - Car Dealers Near Me - Saint James, New York

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Thank you so much to top-notch Sales Advisor Alexandra Levitt at Smith Haven Mazda! What a joy to work with! She had the patience of a saint, working with both myself and family to get me the car I wanted. We plied her with dozens of questions, comparison questions, mileage questions, feature questions, number questions... She was fantastic and patient to the very end, making a high-pressure day so quick and painless, with transparency that I would never get anywhere else. What a rock star! Highly recommended! If you want to be able to trust this process, definitely go see Ally. Love love love my Mazda! read more

Smith Haven Mazda - Huge thanks to Sales Advisor Alexandra Levitt! - Car Dealers Near Me - Saint James, New York

Brought my 2020 Mazda CX-5 to the Smith Haven Mazda Service Department for transmission and electrical issues after the engine failed and was replaced only a couple of months earlier with just 48K miles. Smith Haven Mazda agreed to replace the defective transmission but claimed the electrical issue was just a drained battery, although two batteries had been replaced in just 4 years. As I was pulling out of the service area and stepped on the brakes, a jarring sound came from the front right wheel area. I thought initially it might be rust since the car was sitting in the shop for over two weeks, but the sound grew worse. I then called the service department twice before making an appointment to check what had now become a louder jolting noise when hitting the brakes. At this time, the service tire light also went on. I dropped the car off and they called me the next day and said the noise was related to the brakes needing replacement and that there was a nail in the passenger rear tire, which they plugged. Since the noise coming from the right front tire did not exist before bringing the car to them initially, I told them I would pick up the car and not to replace the brakes. I then dropped the car off with a local mechanic, who said the noise was due to a loose front right tire and had nothing to do with the brakes. After tightening the wheel, the jarring sound went away when applying the breaks. The local mechanic advised me to also change the wheel studs since they could have been damaged riding around on a loose wheel. I then called and spoke to the Smith Haven Mazda Service Manager Tyler Munro to inform him about his team's potentially dangerous mistake and asked him to replace the wheel studs. He refused even after I told him that he and Smith Haven Mazda would be liable if the car was involved in an accident due to damaged wheel studs. I suggested he call the mechanic that tightened the wheel to verify what I was telling him, but he never followed through and has not offered to replace the studs. The Smith Haven Mazda Service Department and its manager have proven to be unprofessional, irresponsible and unethical. By the way, my service tire light went on again yesterday, so plugging a tire is not their strength either. read more

I got a 2024 Mazda CX-5 this past week. My salesmen was Scott, he was so helpful and really explained everything! Ryan D. Helped with the finance part of the process and make it run smoothly. So far I love my car so much! Only thing we noticed was a big scuff mark when we got home on the front right of the car probably from a trash can or something but it an easy fix! Love her read more

2 moths ago I brought my car in because my starter was failing. They told me it was nothing. Then again car wouldn't start. Kept my car for a week, called me and told me some gps device was draining my battery (a device I've never seen) it was the starter (they did not believe me) they gave me a new battery and told me that was the problem. 1 month later the problem returned. I am now 2k passed my warranty. They lied to me. And Now I have no choice but to buy a new starter on a lease i plan to return. read more

I bought a car a few months ago. The sales process with Dennis Hoffer was a fine average experience. Where things took a turn was with the financing, Ryan Doheny oversold me on warranties, literally lying to me saying it was only 30 dollars a month when it was easily 3 times that even if taken over the length of the loan and not the warranty. After reading my paperwork I realized I had 30 days to cancel for a full refund and I wanted to start the process of cancelling the warranties. When I went back to the dealership it seemed like he became a completely different person, rude and aggressive. After several calls and emails to Ryan and Tyler Webber (used car manager) it was complete radio silence from them. Clearly trying to delay the cancellation past the 30 days. Luckily, I was able to cancel with the warranty companies directly after several weeks of no response from them. Additionally, the rate I was given wasn't very competitive, I was able to get 3 percent less with a different bank. I believe they give you a monthly price and then try to "fill" it in with warranties and higher rates, though this is speculation. If you choose to finance with them discuss only rates and total financed amount (this includes what you would pay in interest over the lifetime of the loan) In terms of the car, it runs well Mazda's are good, mechanic checked it out and said it was in great condition. It did have some damage to the fender liner on the drivers side that they seemed to cover up a bit. It came apart about a week into driving, but it is relatively cheap fix. Overall, this could have been a 5-star experience had it not been for the financing. I would say come in with your own financing and it'll be fine. read more

I recently helped my sister Patricia buy her new CX-30 at this dealership. We worked with a young woman by the name of Alexandra. Ally, as she goes by was a pleasure to work with and really knew her stuff. She made the buying process extremely easy. It didn't take the usual multiple hours of haggling back-and-forth to get the deal done. She introduced us to David in finance who helped with all the financial paperwork and made that whole experience very easy as well. Finally, Adam walked us thru the entire car and all it's features because Ally was off when we picked up the car. He was awesome and explained everything really well. I would highly recommend using this dealership if you are on Long Island and are in the market for a new Mazda. read more

Smith Haven Mazda - The new 2021 Mazda CX30 - Car Dealers Near Me - Saint James, New York

Horrible customer service. Love how ironically after we pay off a 3 year old car you are almost looking for issues to get more money out of us. And you have a class action against you and refused to look into the problem until it checks off all your criteria; barely listened to what was being said about the issue. We wasted our time coming here thinking the service would be better. To then be told it won't pass inspection over things we never would have a problem with ever. Looking to grab more money. A 3 year old car needs over 2K of work? Takes forever even though a morning appointment. Horrible. They are RIPPING off customers and should close. Not to mention they dare charge a 3.5 percent fee for using credit. MAZDA SUCKS read more

I went for a full service, but they didn't not change the air filter. they might changed the engine oil but I don't know how to confirm, because after one month I had the service with them, my car has the sign blinking, asking me to change the engine oil.... either they didn't change it or they did not reset it. Worse experience ever read more

OMG! I really got a "Real Deal"! Thank you Brett Saslow for steering me to your Mazda Dealership with your commercials! I went to Smithhaven Mazda to purchase a CX5 for my daughter on her 40th Birthday We got a beautiful 2020 machine grey touring and my daughter couldn't be happier . Thank you Dennis you were wonderful and Thank You Dave for getting us a Great Price on the car, extended warranty & maintenance! You guys Rock N Roll ! read more

Smith Haven Mazda - 2020 CX5 - Car Dealers Near Me - Saint James, New York

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This is the most disingenuous car dealership I have worked with. I worked with several employees in sales and the finance team and they assured me of deals that apparently they could not hold up at the end of the day. Do not work with Steven in sales nor Ryan in finance. These two will lie directly to your face and then when it is brought back to them. They "never said" this or "never promised that". When they call you next time to trade in you lease early, please GO ANYWHERE ELSE. They did not cover the fees, which three people assured me they were, nor did they properly calculate the remaining months owed to cover the lease end. It took me calling them MONTHS later after getting a collection notice for them to plead the fifth. Horrible organization and i cannot wait to get far away from them or Mazda in general. read more

My car went in for an inspection and oil change It suddenly needed $1600 worth of work RUN RUN RUN the other way they are scammers so sad and pathetic . So sorry i went there read more

I wish you had negative numbers for this dealership because that's what they would get from me. Samantha had contacted me saying that they had the car I wanted in stock & would match any price. She also said they had great sales running this weekend. I told her I was coming from 30 miles away and asked her not to waste my time. I said all I wanted was that car with Vin# I provided for the lowest price I had documented with no dealer fees. She said, no problem. She set up appointment for 11am on a Sunday & told me to ask for her upon arrival. As soon as I got there, I asked for her. She was not there. The car was not there and even after telling the salesperson how I got screwed, the best they could offer is sticker price on the car. They wouldn't even give me a test drive because they had a good Idea I would not do business with liars. They made Zero attempt to make things right after Samantha blatantly lied on their behalf. The salesperson said it's the internet people that did this & they do it all the time. If that is true, why wouldn't you work to fix the problem? Samantha was wrong and obviously the dealership condones this behavior as long as she brings people into the dealership. I have no issue with dealers charging sticker or above sticker. I do have an issue with dealers lying to get you in the door especially when I was very clear that I did not want my time wasted I wouldn't buy a car from these liars if they offered me $2k off sticker. Very sad. read more

This car dealership is the reason why Carvana and Vroom do so well. It's the epitome of Unprofessionalism. I highly recommend that you purchase your Mazda anywhere else and you'll thank me later! read more

Went to Mazda after seeing mr saslow ad saying price you see is the price you pay bull no add ons .priced a Mazda 2022 cx30 they added 2000.00 above msrp spoke to manager arrogant said it is what it is. Went to 112 nessenger got on same car 750.00 under msrp. If Mazda smith town wants to see my bill of sale no problem. ALso 3.9 financing. no pressure or sales games when you get to the fineance person who pressure on you on the up sale. An honest dealership. read more

Went to the service department for an inspection. They took my car in time for the appointment and finished in a reasonable time. However they attempt to charge way too much for recommended services. An alternator belt replacement for $230. The belt from Mazda costs $50 and for a professional to change would take way under an hour. Assuming I'm paying a mechanic a labor rate of $100 an hour and give them the full hour to complete the job, thats $150. Mazda makes 35% on any services? No thanks. If they cared about customer safety they'd charge reasonable prices rather than having people decline services and drive with worn parts until they can get to a more fairly priced mechanic shop. This happens every visit for any recommended service. read more

If I could give this dealership zero stars I would. Horrible experience, not interested in satisfying clients, just interested in moving units and making a buck. Abe is the exception to the rule, however, as the only individual who actually had a genuine care in helping the customer. I lost so much money as a result of doing a deal here. They're sweet as pie until they're not getting what they want from you. I would rather hitch hike around Long Island than deal with this place. read more

STAY AWAY! SERVICE DEPARTMENT IS THE ABSOLUTE WORST! Illegally charging 3.5% surcharge if customers pay with a credit card without posting the higher price on their price menus. Last time there I paid over $1500 for what they recommended and they didn't even vacuum the interior. They gave me a loaner car that smelled like smoke and was filthy. STAY AWAY! I love my CX-5 but in the future I'll be getting it serviced somewhere else. read more

I had a 2019 CX5 my family had outgrown quickly. Phil and Ryan to the rescue. They got me in a very well equipped 2018 CX9 with a very fair trade. Phil exceeded all of my best hopes and Ryan killed it on payments and warranty. Chose them over Huntington Mazda because of the respect and kindness everyone showed me just going there for service. Check them out, above and beyond is routine for SmithHaven Mazda read more

worst customer service ever!! If you're contemplating purchasing a mazda i suggest you look elsewhere. I noticed My 2014 Mazda 3 screen on the dash had been developing cracks on cold winter days this past winter. Took to smithtown mazda so they could run a diagnostic and they return the car back to me much work worse than i had left it with them. Luckily i took before and after pictures but that doesnt help bc Mazda wont fix it.! They keep telling me it's because of the weather fluctuations. WHAT?!?! Ive never heard of such a thing. Cars are supposed withstand all temperatures. Maybe this car should only be sold in Florida and sunny San Diego!! What a fuckin headache @mazdausa they would rather take people's money than back up their name and fix something that THEIR technicians made worse with their incompetence. read more

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My family had a wonderful experience purchasing first car for my daughter. our salesman Dennis was extremely knowledgeable and helpful. No pressure. Helped us each time we went back. Lauren was above and beyond! She took great care of us and helped fix a few things immediately! She followed up and assured me everting would be perfect. Patricia was very thorough in giving us warranty information and answers all questions. One of the nicest places to shop! Thanks everyone. Can't wait to go back for our next car! read more

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I can't say enough about the great experience I had leasing my 2024 cx5 with this dealership. My salesman was Scott Harrison. He was very nice and really worked very hard to help me. I had a 2022 Mazda CX 30. I had a year to go and there were some dings and scrapes on the side. He was very honest and said he might not be able to get me out of the lease but he did. I had to put down around 3300$. And I pay 50$ more a month. I was very nervous to see the Finance Manager because of a horrible experience I had at Garden City Mazda! Who cheated me out of $7000!!!! He was a horrible person. It was a complete 360 with the finance Manager from Smithtown. His name is David Shulman who is a sweetheart! I told him about the horrible experience I had at Garden City. He went out of his way to show me this dealership has honest people. I put half of what I paid at garden city. Remember those 2 names. Scott Harrison and Dave Shulman. And smith Haven Mazda read more

2020 Mazda 9 with 30000 miles failed nys inspection at Smithtown Mazda because of breaks. Took the car to another garage, passed the inspection and guy shows me plenty of pad left with the testing gauge. Learned my lesson about this service center. read more

Avoid the service department. The service writers are incompetent and try to rip customers off. Avoid at all costs.

My family has recently bought our 4th car from Smith Haven Mazda. Jonathan the sales person is amazing.....no pressure to buy, is never pushy and he is always friendly and able to answer all the questions we have. The cars themselves have always been fun to drive, good looking and reliable. They have good deals and work with you to keep you with in your target payment. The showroom and waiting area is clean and comfy. I honestly have no reason ever buy or even look anywhere else. I would highly recommend this dealership, 5 stars all around. read more

My daughter purchased her first car this past November 2017, a Mazda 3 from Smith Haven Mazda. The car is beautiful and perfect car for my her, she loves it. Although, she was having an issue with something vibrating in both front doors when the music playing. We brought the car in for service for the 2nd time in June 2018. This time we spoke with Matt Matuza, I believe he is a service manager. He was so kind and very helpful! They had the car for almost 1 week and I thought we were getting the round around, because they said they didn't hear the vibration noise. We forwarded Matt a video of the sound my daughter recorded. Matt went above and beyond to fix the virbrating sound coming from the doors. He did an amazing job inspecting and reinforcing both doors himself. Thank you very much we are very thankful. read more

Went there to buy a car. They needed to look into prices and such. Was told we would get a call back in a few days. Its been a week with not even a call to let me know they are still working on it or SOMETHING! read more

They refused to service my car because I gave them bad reviews after my visit. When I made an appointment to get oil change and some paint work they told me that I would need a loaner and they set me up. When I showed up on day of my appointment I was told that they don't see any reservations on the computer and I had to came back few days later. read more

We bought our first car here. Phil was amazing and really helped us out. I liked how everyone was understanding of our issues. We also brought a toddler along and they bought out a ball for him to play with. Family orientated place, no BS. If you want a great car without other added expenses go here. You won't be disappointed read more

After searching several different dealerships, it was a relief coming here. The whole process was made so easy and hassle free, our sales rep Phil was beyond helpful from start to finish. I will highly recommend anyone come here for the easiest car shopping experience. read more

Well, we were supposed to receive the $164 refund LAST Wednesday (1-20-2021) or Thursday (1-21-2021) and we have still NOT received it. The manager, himself, signed the refund request........My husband called and left a message with Ryan. He got back to us in a timely fashion but had no reason why the refund is delayed. They actually had NO answers at all. Seems they are just trying to appease us by calling back. Are they going to follow through with their promised refund? How long are we supposed to wait? How long would you wait? Super aggravating to say the least. Let's go Smith Haven Mazda!!! Show some of that grace, honor and dignity that you pride yourself on. read more

6 years and I still return to this location. Staff are friendly, explain things to me with the car, don't pressure me to make unnecessary purchases, let me know the priority I should plan for on my car service. The dealership and waitroom are clean, airy, lots of sunlight. All around nice experience. Highly recommend. read more

I have never taken the time to review anything on YELP. I feel compelled to let you know about the outstanding service I always get from Smith Haven Mazda. Matt, Tyler, and Wilson go above and beyond what is expected. They truly care about each and every customer. I will always go to Smith Haven Mazda first for all my vehicle needs due to them. They are a credit to that company and themselves. I suggest you do the same. Thank you read more

I had to bring my car in for a recall on the tailgate. My service technician was Jackie. She was very pleasant and very helpful. I am waiting to be contacted when the part comes in. I am very pleased with this dealership this is my second Mazda and I will continue to be a loyal customer. read more

Just leased my CX5 and I couldn't be happier. I had a great experience at Smithaven Mazda. I worked with John and he was pleasant and knowledgeable. I hate shopping for cars but John made it easy and I walked away with the car I wanted at the price I wanted. I also want to compliment Pat in the office who was professional and explained everything so well. I decided to get the elite package to protect my car. I highly recommend you consider it too. If you lose your key or get a scratch or small dent - even need new tires it's covered under this plan. Now I don't have to worry about my first scratch. I recommend Smithaven Mazda and go to John, he will take care of you. read more