After a week of sleazy Jeep "used car salesmen" I went to Smith Haven this morning ready to pay thousands of fees on top of the online price. But NO, the price was actually the PRICE !! I will never go anywhere else. Ever. Thanks John ! read more

complete rip off. a waste of 3 hours Do yourself a favor and use a broker. my broker saved me $90.00 a month on their best deal The sales manager Abraham was extra slimy Owner should do himself a favor And have somebody he know visit his dealership and see the games that are played Hopefully he will be shocked and appalled maybe this is how he to run his business read more

Brought a 2022 chevy blazer here in March and walked out spending $1200... which was SUPPOSED to include a NYS inspection. Just to find out they never did it and want me to make another appt so I can somehow end up giving them more money to (hopefully) get my inspection done. Do not go to this place. read more

Brandon Smith was very attentive, knowledgeable and professional! I appreciate the time he took to answer all my questions.

After purchasing 4 vehicles (2 leases 2 purchases) since 2015, I'm extremely disappointed with the Smithhaven service department, regarding an excessive delay in getting my vehicle in for service to resolve a dangerous steering problem. Moreover, I called in late November to get an appointment, however was instructed to leave a VM. ( which I did, requesting a loaner) The service rep called me 10 days later to schedule an appointment , however, the appointment would be in 5 weeks !. They gave me a date, however, we never discussed a loaner . About 2 weeks ago I called to confirm the appointment and inquire about the loaner, and they stated, there was no loaner vehicle available, and they would put me on a Emergency Loaner List, the rep, mentioned that I'd be called prior to my appointment to inform me if a loaner would be available. Unfortunately, Smithhaven never called to inform me, one way or the other. Currently, I'm on an Emergency loaner list & hoping for a cancellation as such. I will update this report with a weekly status on whether they got me a loaner and an appointment. When I PURCHASED my $70K Gladiator, the salesman stated I won't have a problem getting a loaner when required , however, thus far, not the case. Will post my status next week ! read more

Terrible customer service. Don't call you back. Have no interest in helping you at all. Dropped my car off for a simple Maintenance issue and 3 weeks later they still are waiting on the part. Never call with updates. Act bothered when you call them. No offer of a loaner. My wife and I bought both of our cars from here several years ago and we were going into to buy two new ones, but not from these guys. Lost two sales with one bad experience. It's a shame. read more

This review is solely for my experiences with service advisor Larry Biehl. He has always been exceptional, responsive, and accommodating. I drive from East Hampton to visit this service department, which is about 90 minutes away. I will give this dealer my business for my next Jeep purchase, and hope Larry is recognized for his great customer service. read more

If no stars were an option, this dealership would surely deserve such an unfavorable rating. Stopped by to inquire about a new Jeep (while trading in my current Jeep), and before they even looked at the condition OR THE MILEAGE, they stated they would give me only $19k toward the trade! Now, they claim they are the only dealership who doesn't charge the egregious fees on top of the sale price that others do, so I guess this dictates their lowball offer on the value of customers' trades? What a joke! In closing, I found another Jeep dealership who were only too happy to offer me $24,500 for my trade, and with no fees I might add, and during the negotiations they mentioned that Smithaven Jeep is known (in the Jeep business) for doing exactly what they attempted to do to me. STAY AWAY FROM THIS DEALERSHIP, as they obviously favor unfair business practices. read more

Just save yourself the aggravation. This place is exactly why people hate car shopping. Your time is irrelevant to them, they assume that they have uneducated buyers in front of them and they do everything to avoid answering simple questions and clarifying how they're developing the pricing. It is the nonstop script of sales person / manager / sales person / manager's boss. After a couple trips I told them I just didn't have time to deal with them anymore. Enjoy sitting on stock that will not move. read more

Service at this dealership has gone downhill. The service advisers and service managers have no interest in customer service. Always unavailable and don't return phone calls. Excuse is they are too busy and don't have enough help. Where is Brett Sasso ? Maybe less time on TV and more time in the service department paying attention to his b level tech's. He needs to feel it in his sales read more

Wish there was no stars!!! Service manager Larry and mechanics are certified by computer program (that's what one of their "mechanics" told me) They only know what they have learned from a computer not professionally trained mechanics. The Air blend door makes squealing noise in my truck after a minute of shutting it off, their solution was don't say in truck after you shut it off and you won't hear the noise. My touch screen was having issue, but they can't replicate it as soon as I left it happened again. No matter what you bring your vehicle in for they can't find the issue and blame the computer module that will fix itself and sometimes has to be rebooted. read more

Great experience. Love our new truck. Wonderful sales man, Nick. Such a nice man. Explained everything to us. Smooth process.

Crazy experienc, brought my 2005 Grand Cherokee Hemi there to see if I can trade it in for a new 5.7 Hemi. Wasnt looking for anything crazy it's a 2005? Anyway they tried telling me that my Truck was salvaged and offered $500 plus completely ignored that fact I asked to see a NEW 5.7 Grand Cherokee Hemi. Tried putting me in a Compass and insisting to take the compass over the Grand Cherokee. Looks like they care more about their quota more then customer satisfaction. read more

Always frustrated with this place and its sister dealership. I have 2 warranties that seem to cover nothing. Getting a hold of the guy in the finance department to talk to the guy who signed me y for my warranties was a hassle. Voicemails upon voicemails, I had to go into the dealership and hover over his office to get the attention of the staff. Then I was spoken to by the finance guy like I was some kind of idiot. The service department people are great. But I wouldn't buy a car here again. I also wouldn't come back to have my service done here again. I am switching my home dealership for service. If I were you I'd stay away from any Brett Saslo dealership. I am not the only one with the issues and concerns. read more

Absolutely horrible experience when dealing with the service dept. Wanna see just how bad this horse shit dealer really is? Make an anonymous call for a service appointment. Pretend you already bought one from them and see what they say You'll have to wait at least 3 months to get you Jeep in for service.... Stay away. Stay far far away. Dan and Larry in that service dept should be fired for incompetence and lack of professionalism. Plain and simple. read more

Leased my very first Jeep here last week! My sales guy was Austin. Very knowledgeable. Made me feel comfortable with the process that I wasn't getting ripped off. Didn't give me the standard sleazy sales guy impression that I've gotten at other places. He was able to match a deal I got from another location and get the exact Grand Cherokee ready for me to take home that night. I went in at 3pm. Went home after I made the deal to get some papers and I drove off the lot before closing at 9pm. I would recommend anyone local checking them out - and ask for Austin! read more

Smith Haven Chrysler Jeep Dodge Ram - Car Dealers Near Me - St. James, New York

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First let me start by saying that this isn't the review I was expecting to write but well, here we are. I went here on a Sunday to lease a new vehicle. I worked with Brandon J (salesman) and Tyler T (sales manager). They were able to locate a vehicle that I was happy with and I left a deposit and was told I could pick up the car on Friday (5 days later). Brandon was supposed to call me on Wednesday but he did not so I started to call the dealer and their cellphones. Left numerous messages and no response until Friday. The lack of professional, reliability and good customer service is truly unreal. Well come to find out on Friday that the vehicle they "sold" me was nowhere to be found - they didn't confirm they could obtain it (from another dealership). They received that news on Tuesday - 2 days after selling it to me; however, they didn't make me aware until Friday. Despite all this, they held my deposit, didn't inform me and ran my credit. How do you run someone's credit when you don't even have the vehicle in possession?! Not a single apology. No compassion. No sense of urgency in informing me or returning my deposit. Every call placed got ignored or sent to voicemail. Every message left went unanswered until I guess they couldn't deal with the back to back calls but rightfully so, it's my damn money and credit. 9 years ago I purchased a vehicle here (which I still have) but I truly wouldn't recommend this dealership to anyone. You guys wanted a review, well here it is. read more

So it was time to turn in my old wheels ('15 VW Passat TSi) and I didn't know what I really wanted except an SUV. After almost a full day of being at two other dealerships I walked into Smith Haven. I was nicely greeted by my salesman Jason Marine and when I tell you Jason is awesome he is awesome. No pressure no hassles. I didn't feel like I was looked down to because I'm a female like I was at other not naming names dealerships. So off we went for a test drive in a 2018 Jeep Compass. Let me tell you something... after this test drive I was sold and we didn't talk figures yet. They have just what I wanted... black on black with the works. We get back to Smith Haven and he immediately gets numbers from his sales manager Charlie Elentario and honestly it was a great deal. I stuck my hand out and told Jason we had a deal. I have already recommended Jason to two people who are in the market because of his wonderful presentation of the truck. As much as I don't want to give back my truck already I look forward to hopefully seeing Jason again in three years to turn in my truck to get into another one from him. Thanks again to Jason and Charlie and Scott for making my dreams happen of getting into my beautiful Jeep. read more

Smith Haven Chrysler Jeep Dodge Ram - LOVE MY JEEP! Thanks Jason Marine!!! - Car Dealers Near Me - St. James, New York

NEEDED TO CALL THE POLICE AND FILE A POLICE REPORT TO GET MY WIFE'S CAR BACK (picture attached). Worst service center on long Island. On 2 separate occasions we scheduled an appointment to have a minor leak fixed and they kept the car from 8am to 5pm, and when we came to pick it up nothing was done. 16 hours with the car and it was in the exact same condition as when we dropped it off. This most recent time we were on our way to pick up the vehicle after dropping it off at 8am once again, and they called at 445 to not only say that they didn't do anything, but that they needed to keep it overnight and we couldn't have the car back. We showed up because we were already around the block and 25 minutes from home and told them that we didn't want them to do the work at all anymore and just wanted the car. They said they "couldn't give it to us", so I called the police and filed a report. It turns out they ordered the wrong size hose to replace the leaking one, and before checking if it was the right size they completely broke the original hose (with the minor leak) that initially was supposed to be fixed. So the car was literally inoperable, and as a result I needed to take even more time off of work and lose money in order to make arrangements to pick up the car before 5pm on a work day. Their disgusting manager promised the police they would have it done first thing in the morning and they told us to call them again if it wasn't. Unsurprisingly it was ready by 9am the next morning now that the police were involved. They are the most unprofessional, incompetent, and uncaring business I've ever interacted with, not to mention obnoxious. No offers of a loaner car, no offer to have the car picked up after 5pm so I didn't have to miss work and lose money because of their mistake. (We also have a 1 month old baby that we had to bring back and forth throughout this whole ordeal, and the time before my wife was 9 months pregnant when we made our trips in vain) The shame is that we actually got the car from them, and the sales department was very professional and nice. Don't do business here unless you're fine with wasting entire days and not getting your car fixed, or if you want to have to get the police involved to get your car back. It's actually crazy that I've only called the cops one time in my life and it was on Smithhaven Jeep. I should mention that I also have a jeep that I brought there back in November to inspect my rear coil because there is a recall, and it failed the inspection because it was installed backwards apparently. They said the car is "safe to drive" but they are ordering the replacement part. It's been over 2 months and still no replacement part. No calls, texts, or emails with a single update. The only info we got is when my wife brought her car in and asked about it and was told they're still waiting for the part. The bottom line is that my wife and I now have 2 vehicles that were purchased brand new (not used) that we are not sure are safe because of how terrible Smithhaven Jeep is. P.S. I also suspect that they were the ones that caused the leak during the previous oil change because there was no evidence of one before, and their service center is the only one to ever have worked on the car. But I dont know for sure, maybe jeep just makes bad cars. read more

Smith Haven Chrysler Jeep Dodge Ram - Police I had to call on Smithhaven Jeep in order to get my car back - Car Dealers Near Me - St. James, New York

My car needed some work so we took it here . To my pleasant surprise the mechanic Rob was professional and knowledgeable. Extremely informative in explaining what needed to be done . My car is working amazingly. Thank you Chrysler in Saint James!!!! read more

NEW I never post reviews but I had to take the time out to praise the entire staff at Smithhaven Chrysler. I went in for a routine oil change started with the best customer service there, as always. Then browsed to lot to waste time. And ended up purchasing my second vehicle from here & I couldn't of been more satisfied with the entire process! Not only with the deal I got on my new Jeep, but most importantly the CUSTOMER SERVICE. This staff is not your average pushy car salesmen that try to pressure you into buying something. They treat you like family. I traded my Dodge Durango in I & got top dollar value for it. I did my research as well;) TROY was nothing short than the most caring & made the trade in process smooth & easy. He not only got everything done on his DAY OFF but he kept me fully updated the entire time through texts with his personal cellphone. And let me add not only did he set up my navigation system with my home & work info but he even adjusted the drivers seat according to my truck I was trading in;) Where else would you get that type of service at a car dealership? Only here at Smithhaven Chrysler! So thank you Troy for being the best at what you do. Bill did all the finishing paperwork and explained all the financials in full detail.Another amazing associate. So thank you so much to TROY & BILL! I am so grateful & appreciate the time you both took out to help me in my busy schedule & taking such good care of me. I'll never go anywhere else for my cars other than Smithhaven Chrysler read more

I drought my car in to replace the air bags and now the turn signal on the stering wheel is broken and smith haven says it has nothing to do with the air bag replacement on the steering wheel and they did not even take it apart to fine the problem and the told me it would be $900 to repair. I also had a recall for the ignition switch that I had already repaired with Chrysler parts and they Todd me they would have to replace it again to remove the recall. I spoke to main Chrysler office and was told they stole not have done that. they should have clarified it was done and removed the recall Well it seams as though that are in it for the money not the customer. This is the worst customer satisfaction I have ever encountered . They have the car over a week to do their repair and it's going on for 3 months read more

I originally reached out to Smith Haven Chrysler to inquire about outstanding recalls on my vehicle. I was advised the airbag recall parts were in stock so we could schedule the appointment with the service department. I was provided with availability for September 7th and the representative scheduling advised me to drop the vehicle off first thing in the morning and the service would only take one day, clarifying that I would have my vehicle back by end of business. It was noted at that time that loaner vehicles are not available if the vehicle is not purchased from their dealership. At drop off the service specialist, Brad, noted because it was my airbags the service may run into the next day. I asked when that would be determined as I need to pick my child up from daycare after work. He stated he would notify me in the afternoon. He attempted to up sell me on multiple services which I declined. I received a text message at 1:19pm stating "we were off to a slow start, vehicle will not be entering the shop until tomorrow". After texting back with no reply for half an hour I called the dealership to be left on hold for five minutes just to be told he was on lunch break and would call back. When Brad followed up, I was informed that the appointment I scheduled was not an appointment for the actual service but only for my car to be assessed by a service advisor, and from that assessment appointment I would be in queue for service. I do not understand how their service department can be streamlined with this process. When I scheduled the appointment, I was not advised that the appointment was merely for evaluation. Frankly I am not sure what needed to be assessed as my recall was known and parts in stock. I understand my personal restrictions are irrelevant to their business, however as a single parent I do not have the luxury to be suddenly without my vehicle longer than planned. So, at this point I am out of pocket the cost to round trip Uber just for my vehicle to sit on their lot for the day. Their service department process is flawed and lacks transparency. I reached out via email to the only contact listed on their site, Journey the customer support manager dog. I knew it was a slim chance but no surprise no reply was received. read more

Went to purchase a dodge durando, test drove it and filled up an application, they took $500 dollars as a down payment for my car and later i found a better deal so i end up not buy from this place now is been almost a month and i have call numerous times regarding my deposit being refunded which i was told it would be however this one never showed up on my account and the "financial manager" Christopher Mora is such a lier i spoke to him several times and everytime he said refund is being processed which is not, can never reached my sales professional "Michael Manas" which i have a feeling doesnt handle much compare to Christopher Mora. After many times of calling and expalning to the lady who answered the phone she put me up with some guy name MASON who promised me he would find out and give me a call but there no call now im ready to go in so i can have this straight up NoT what Bratt SASLOW promise on tv. He sold me but his staff loss me for life!! So angry and disgusted for my experience read more

Smith Haven Chrysler Jeep Dodge Ram - Financial manager info - Car Dealers Near Me - St. James, New York

I spoke with Tyler Magio, one of the sales managers regarding a brand new 2024 earl-colored Rubicon X. My daughter needed a vehicle for college. We discussed lease numbers and we agreed to come in and look at the vehicle. Simple enough or so we thought. When we arrived at the dealership the Jeep was parked up front as Tyler had promised. The first thing I noticed in the front windshield was a service tag when a vehicle goes in for maintenance. We found it a little odd that a brand-new vehicle was in for servicing. My daughter opens the door and immediately notices the vehicle has 4500 miles on the odometer. Coupled with a bottle of some unknown liquid in the cupholder. We questioned Tyler and he feigned his innocence. He stated the vehicle just came off the rock stand in front of the dealership so he had no idea it had 4500 miles on it. Then he dared to ask if we still wanted the vehicle at the same price. Who would want to pay full price for a vehicle with 4500 miles? We told him no, and he said he would reach out to the owner to see if he would be willing to reduce the price. Ironically, there was a deal previously on the vehicle and he claimed it fell through. I wonder why! So how could he not know the mileage? Moreover, how is it listed as brand new on your website with different mileage? On a side note, we never heard back from Tyler Magio again. My daughter ended up leasing a 2024 Rubicon X at a better price from Huntington Jeep. They were great, with no games, no mysterious miles on the vehicle, and complete transparency on the price. My daughter and I have lost all trust in Smith Haven Jeep with their deceptive sales practices. Potential customers should stay away or be wary of the games they play! read more

Won't return my $500 deposit. All was good until time to pick up truck, then it became all about some sort of survey. Was told if I didn't give perfect score, all 10's, that it would affect everyone's salary. Talk about dramatic. When I told him I don't do surveys the salesman lost it, slammed his i-pad on the desk and stormed off to get the manager. I figured a place that desperate for a survey must be having bigger problems so I left. Now three weeks later can't get my money back. read more

Sales Team is Very Knowledgeable, Friendly and Accommodating - Except for one slight issue; They are extremely dishonest. Fool me once, fool me twice . . . . . . Well, you all know the rest. Beautiful showroom with a tremendous selection of vehicles. Maintain "Situational Awareness" @ all times w/ these bandits. Overall a terrible experience - topped off with immature and inappropriate behavior from the sales team. I truly will never return to deal with these people again. Not a way to treat customers. I'm glad you didn't get my business. read more

Smith Haven Chrysler Jeep Dodge Ram - Car Dealers Near Me - St. James, New York

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Brad from customer service has a attitude problem!! I brought my truck in on 4/1/24 for an oil leak and torn cv joint boot ( covered under warranty) got home and Still had an oil leak. So I was told to bring it back But I told them I need a loaner car because I need a vehicle for my son which is handicapped and was told the next one available was 2 months out..so I waited the 2 months (leaking oil) and when i dropped off my truck to fix the leak Brad and Caitlyn said they don't have a loaner car !!! After I waited an extra 2 months to bring it back!!why would I wait 2 months if I wasn't told I would have a loaner car??? Then Brad starts to Very Arrogant and says Nothing I can do No loaner and don't come back.. read more

Service is Horrible. Took the forever to fix my vehicle. Always had excuses. Not to mention. Takes forever to schedule an appointment with them. Poor service all around. read more

Imagine traveling out of state for the holidays and your vehicle is vandalized with the wheels and tires taken and your car is left on cinder blocks. Your car can't be towed without tires, you are unfamiliar with the area, what do you do? This happened to me in Hauppauge, NY on December 21, 2022. Luke and the Smith Haven Chrysler Jeep service department saved the day! Luke was my service advisor and working with him transformed my bad situation into a positive experience. Luke sent an Uber to get me to the rental car location, found spare set of wheels and tires, and safely got my truck to the dealership. Luke and the Smith Haven service department comes highly recommended and anyone would be lucky to have him as their service advisor. read more

Check engine light on with code p0443..agreed to have them replace the PCM after diagnosis..a week later they called said ready for pickup - $1600 later I drove away feeling relieved until 15 minutes later the light came back on!..OMG do you people even test the car out before deciding it's all fixed??..they don't respect your time obviously as now I have to return my car there & arrange for someone to pick me up to get home while they continue the job like they should have in the first place - also don't have a loaner car, bad service, bad customer service - just bad everything, stay away read more

Rahul Israni set me up with my dream car (Jeep Grand Cherokee Limited). He is a superior sales consultant & an all around great guy. I love driving my Jeep everyday and am so thankful for all the help and hard work the Smithhaven team did to solidify me a great deal and get me going on my way in a timely fashion. read more

I am never one to leave a review but, I see how this place is messing with my family. The scammers at the service desk are either misinformed or they are really out to get you I assume the ladder considering all of the other negative reviews. A warranty on a battery is for the battery. They tried to make a family member make an appointment to bring in his vehicle so they can write up their stupid multipoint inspection and rip him off instead of honoring the warranty. Everything is warrantied until you have to pay hundreds of dollars in labor for something that is unnecessary and only there so they can look for things to upsell. The battery was brought in outside of the vehicle. The warranty on the battery is from Mopar, not this dealership. There is no reason why a service appointment is needed. This is also not a battery that came in the vehicle it's a battery he purchased from them after the original went dead. It has a 3 year warranty (his is a bit under 2 years old) im sure getting the car written up for a multipoint inspection (that the dealership makes you pay for and makes money on by upselling work) is a stipulation that Mopar has with its batteries. These guys are sharks. Absolute scum. Don't waste your time or money here. And to the service manager, fix your shit. If you have a warranty honor it. These are scam artists and liars. Theres a reason they are a 2 star bottom of the barrel dealership. And to be clear he was exchanging just the battery, he was not getting the labor done, he was installing it himself so there was no reason for it to go into the shop either way. Ps: it's embarrassing when you have to send your customers vehicles across the hall to Mazda for them to handle because your techs are too incompetent to figure it out themselves. read more

They called to say they were interested in buying my car, in response to an inquiry I responded to online. They said bring the car in for an appraisal. I asked if they could give me a ballpark as to what they would be willing to pay? They said just bring it in. I explained that it would involve an hour of driving for me to do this. I said I had received other ballpark valuations from other dealers without having to be there in person with the vehicle. I said I could send pictures and whatever else they might need. They asked for the vin number, which I gave them, and they said they would get back to me, but never did. Place seems like a joke! read more

Jeep 4xe. I bought one in 22 and was told car would get up to 50mpg. False The staff should be more informed as to how the car works and what it offers.they did not as I could not get a clear answer. I was also told buying the jeep which was 70k id get 7500 cash back when doing taxes foe ev..phev gas electric well...False. they knew nothing in how it works and just tell you when you do taxes you'll see it...well here we are tax time im getting 0. Unless you owe 7500 to fed government you get nothing..its just a credit on what you owe..there's gonna be alot of passes off people expecting refund and getting nothing. I would never use this dealership again based in the misuse of words to get you to buy an ev..the finance specialist should have explained this but of course chooses to lie upfront saying when you do refund it comes. Horrible horrible situation id never go there not buy electric car again. read more

Went in to purchase a 2024 Jeep & worked out lease payments on their website prior to going in. They not only increased the monthly payment with hidden fees but they added over $2,000 to the sticker price of the vehicle! They seem to frown on an educated consumer!! Buyer Beware!! read more

the worst service you can get if you bring your cat to them!I asked to speak to Brett salsow the owner,they would not call him downstairs.5 minutes before I watched him go upstairs.I didn't have my issues until he went upstairs.you will se 8-10 people inside,not one of them works.one actually eats pizza at her desk,not the break room.you will not get any service at this dealership,avoid this place read more

A few weeks ago our leased 2018 Jeep Grand Cherokee developed a significant mildew smell over night. It was not raining and there has been no body damage to the car. We inspected the carpets, seats and headliner for dampness and found no signs of a leak. On 12/12 my fiancé and I dropped the car off at Smith Haven Chrysler Jeep Dodge and spoke with Rich. Rich assured us that they would do everything that they could under warranty to find the issue and fix it. We would only be charged if the source of the mildew was found out to be our fault (left the sunroof open, undisclosed body damage, etc.) On Thursday, Rich reached out to us to let us know that they were not able to find the cause of the issue and we should come in to pick up the car... oh, and pay the $165 diagnostic fee. So we went in on Saturday, 12/18 to pick up the car. James Feldman was the one who greeted us. I asked what the path to escalation was, because the problem was not solved and we still have several months left on the lease and now have a car that no one wants to drive. I also voiced my concerns that I was being charged a diagnostic fee when 1: It was not disclosed to us when we dropped the car off and 2: they failed to diagnose the issue. A woman with a face tattoo jumped into the conversation at this point to make it sound like we're dumb for not understanding that we need to pay for the technician's time. Why this is my problem when the work is supposed to be covered by warranty is still a mystery to me and the woman's general attitude and customer service skills were appalling. James refused to make eye contact, just shrugged as we explained our concerns and just proceeded to ring us up. No options were given, no additional suggestions, no nothing. Absolutely no help at all. Not even an apology that we didn't understand their pricing structure that wasn't explained, or that they couldn't fix our issue. I asked for the contact information for their corporate liaison. Everyone pretended that there was no such person. James instead offered me his manager's business card (who doesn't work on weekends) and the corporate 1-800 number. I said no, the 800 number wasn't good enough. I wanted the contact information for the person who oversees their dealership on behalf of Chrysler Corporate. He refused and said that he wouldn't share their personal contact information (now remembering that there is, indeed, such a person). I told him that name and corporate email would be fine and again he refused. He then threw out the post it note that he wrote the 800 number on and said that he couldn't do anything else for us. I went to sales, discussed the possibility of getting out of the lease. I also asked Dan, the sales manager for their Factory Liaison's information and again was faced with a blank stare. Again, I explained the person who I was talking about, and this time he told me that he was not allowed to share that information because of Chrysler corporate policy. TL:DR- don't do business with this dealership at any cost. If you absolutely need to then prepare yourself to be met with the most apathetic, unhelpful experience if your day. read more

My visit to this dealership was pointless and a waste of time. This dealership prides themselves on their quality prices and lack of fees, but will insult you with their low trade in evaluations. When trying to negotiation and discuss, the used car appraisal guy was aggressive and not willing to have a conversation. I felt attacked when trying to negotiate. When discussing offers I received at other dealerships I got a " well, that's good for you" response. They have KBB listed on their site, but do not honor those evaluation. What a joke this dealership is. Stay away. They list their cars at KBB price but don't want to do the same for trade in values. Don't waste your time. I've been to many dealerships over the last couple months and this was by far the worst customer service and experience I've had. read more

This is our 5th car lease in dealing with brokers and dealerships and was my second time working with Smith Haven. The first time around we had 1 lease payment left on our car. Smith Haven told us they would cover it, yet I received a bill and was told it was not what we signed off on. Fast forward to now when we were turning in our Jeep Grand Cherokee for the newest model. The two major points I made to the sales rep, James, were to confirm if by turning in my car to Smith Haven against my new lease if we would be responsible for overage and any fees associated with the lease expiration. We were assured we would not receive any fees. Yet I just received a bill for $904. When I called Smith Haven, they said they are not responsible for this fee and it was not what I signed off on in our final contract. After my second time dealing with them, I get the scheme. The junior sales rep makes any promise to get you to buy. Then the paperwork starts and they turn all of the simple language they just used into complicated language of contracts which just does not match. The second you sign off on it, you are stuck and they are no longer liable for anything they "said" when negotiating the deal. When I spoke to them they denied ever agreeing to that or that their rep would ever make this promise. If you are buying or leasing a car with them, either bring a lawyer to make sure what was spoken is being translated or make them spell everything out slowly and clearly. Their game is to make a promise and then glaze over it later when the signature is due. Then you are left holding the bill. Go to a broker. In my experience it is a straight deal with none of these games. This is my last time dealing with these crooks. read more