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    Certified Headquarters

    3.2 (33 reviews)
    Closed 9:00 am - 7:00 pm

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    8 years ago

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    Brian S.

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    7 years ago

    We just picked up our 2nd car here. Great place to shop with a great selection for first time drivers. No Pressure No Fees!

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    Review Highlights - Certified Headquarters

    We went to see Brian at Certified Headquarters on a strong recommendation and could not be more pleased.

    Mentioned in 11 reviews

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    Smithtown Toyota

    Smithtown Toyota

    (165 reviews)

    This is our third lease with Smithtown Toyota and I cannot say enough about how amazing the entire…read morestaff is. My husband has leased two Tacomas through them and I now have a RAV4. We've been so pleased with their customer service that we've recommended them to family and friends as well who have bought or leased vehicles from here as well.

    Traded in my RAV4 for the newer hybrid model at this location. I had called and handled everything…read moreover the phone with Jessica so that when I go in all I would have to do is sign the paperwork and be on my way. I'm not a fan of wasting time at the dealership especially since I already knew what I wanted. Jessica was pleasant through the phone throughout the process. The insurance guy John was really helpful on the phone and helped me deal with all of the insurance changes I need to make. I also spoke to John in finance who also seemed very pleasant on the phone. Once I got to the dealership to pick up my car things went a bit south.. John in finance had left for the day and so I had to deal with Diego who I believe is the finance manager. I don't have a single positive thing to say about Diego. He was extremely rude and condescending. He expected me to just sign without asking any questions when the paperwork and what was previously discussed with Jessica did not match up. He really needs to take a customer service class and learn to have some patience. I am a very straight forward person and I explained to him that his attitude was a major issue and he apologized and blamed Jessica for the "miscommunication". Miscommunication or not taking your frustration out on the customer should never be an option. I am satisfied with my new car not that they helped with the process. I already knew what I was looking for. They just so happen to be the only dealership that was going to get it in the timely manner that I wanted. I don't even get my service done here because I was so turned off by my experience there. Before I bought the car, Jessica was always available. Once I went through with the purchase and I had a question afterwards, she stopped returning my messages, so professional right?

    Smithtown Nissan - Defective pathfinder 2025 seat

    Smithtown Nissan

    (128 reviews)

    Today I went to Smithtown nissan to order a part for my suv. I am handicapped and there was a spot…read morefor me. I saw a black suv back up and parked in the area of blue lines. I pointed to the handicap sign and that he did not put a placard in his windshield. He smiled and waved me off. He parked in a way that when I pulled in, I could not park and get out of my car. I ended up parking illegally. When I entered I realized he was an employee! I made mention of the parking situation and the salesman looked and said there was room. I told him I tried but because of how he parked, I could not open my car doors. I went to order my part when I saw the salesman talking to a man wearing an arm sling. They were looking directly at me while talking and each had a look of disdain on their faces. I felt very uncomfortable. I paid for my part, where the staff were kind, and left with the same looks from them. I decided to call and speak to the manager. I left a message. That was 12 hours ago. The way I was treated was horrible! The spots for handicap people, like myself, are there for a reason. Parking in a way that I could not access entry felt like it was done frequently. This is not acceptable business behavior. I have purchased 3 vehicles from Smithtown nissan. My Murano is getting old and I was planning on buying a new one soon. I will buy from a different dealership.

    Bait and switch. Deceptive and dishonest! I got a quote that I liked from TrueCar so I scheduled an…read moreappointment. I attached the TrueCar quote as a photo. Ava left a message on my phone and I tried to reach out 3 times to verify but she never called back. The next day, I drove 1.5 hours to the dealership. I brought my quote to show the salesman. The salesman said that Smithtown Nissan does not do business with TrueCar and that someone acted independently to post this deal on TrueCar. That is complete nonsense. Here is Smithtown Nissan's TrueCar page: https://www.truecar.com/dealership/smithtown-nissan-414996/listings/?newness=u . I asked to speak to a manager (older Latino man). He reiterated what the sales associate said. He was arrogant and stopped the conversation to casually speak to a friend asking me to repeat myself. Being that I drove 1.5 hours to get there and the same distance to get back, they wasted my time. IF THIS HAPPENS TO YOU: There are ways to fight back. Take them to small claims court. AI will guide you through the process. I have only done small claims once before but the dealership has to send a representative after they are served and that is a nuisance. You won't get repaid for your time, but you will earn your gas/toll money back as well as any fees that you pay to file in court. Most importantly, if they mess with you, get them back! It is easy! Most importantly, don't do business with dealers who don't honor posted prices. I walked out of there, called TrueCar customer support (they picked up almost instantaneously) and today I will file in small claims court for 20 dollars in gas. My time will never be repaid, but at least I will be a thorn in their side. PLEASE VOTE THIS UP if you had a similar experience.

    Certified Headquarters - car_dealers - Updated May 2026

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