Although I purchased my RDX elsewhere I've been utilizing Smithtown Acura as I'm local for the past two years for maintenance. Staff has always been pleasant, professional, customer service oriented and knowledgeable ( Geovany and Patrick from service and Zackarya from parts in particular). Patrick in particular took time to research and upload from CarFax the certified maintenance that was completed on my RDX that I purchased from another dealer ( limited availability of cars back in 2021). Thus eliminating the numerous maintenance reminders when coming in for oil changes. Free car washes are a nice benefit as well. I was even able to get oil changes for my Honda as well when I could not get an appointment with that dealership. Although I have not utilized the car sales department the showroom is well maintained. Overall great service from excellent staff. read more

Rocky is awesome! Super personable and professional, and actual listens to what you're looking for. He makes sure you are aware of all the options but doesn't try to push you into something you don't want and gave us a good price. He makes sure you drive away happy. Hands down one of the best car salesmen I've ever dealt with. read more

Smithtown Acura - Car Dealers Near Me - Saint James, New York

Very bad experience with this Dealership: I have been coming here for the last 7 years to get my car service. This is just like other place : Money game $$$. The people could not help because of corporate office or just because they don't want to. Check other places before coming here. read more

Huge shout out to Geovany from the service department. Thank you for your knowledge and expertise regarding the issues I had with my TLX. Quick, easy, and to the point. The way it should be. Truly a painless experience and I couldn't be happier. It's not every day I get to write a review like this, so just know I appreciate it! Thanks again! read more

Smithtown Acura - TLX - Car Dealers Near Me - Saint James, New York

I have purchased several cars from this dealership and have always had my cars service at smithtown now advantage . I had my car serviced this past Thursday 9/4 and they must have hit the door with a screwdriver and damaged the paint under the door handle . They covered it up with touch up paint never saying anything and now Deny it . Will never service my car at this dealer again . They now lost a long time customer . At this they cannot be trusted . read more

I've been going here for service for years. Always reliable, always fair. The staff is very personable, highly recommend.

I've owned 5 Acuras in the past some purchased from Smithtown Acura. I walked in to just glance at the new Integra and was greeted by Anthony Verderosa. From the very beginning it was a very stress free environment. I did not have much time on this visit but Anthony answered any initial questions I had. I called him to later that week to set up a test drive and start to talk $. Once I determined what color specs he coordinated the ordering. I was supposed to take delivery in sept but Anthony was able to work some magic and I took delivery on 8/5. Couldn't be happier with the attention / customer service from day 1 and in love with the Integra. Highly recommend going to Smithtown Acura and Anthony will be my go to sales rep!!! read more

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Terrible service. They forget about orders, no communication, change their minds about whether there is a charge for something, altogether rude and incompent. Stay away!!!!! read more

I WAS SHOCKED TO READ SOME OF THE REVIEWS I READ HERE! I, and my family have gotten many Acuras from Smithtown Acura. We have been dealing with them for more than 15 years and have NEVER run into the 'problems' I read here! Most of my time has been spent with Anthony and Greg. From the first time I walked into the dealership they couldn't have been nicer. I don't live nearby so I haven't serviced my Acuras there but I have met the people in service and they have always been friendly and helpful. The recent Covid-19 pandemic has created problems everywhere that none of us living today could have ever imagined. A trip to the grocery store is a three act play. Buying or leasing a new car was impossible for months until the dealerships were allowed to re-open and that is a much more complex operation made even more difficult when carried on over the phone. My experience with Acura and Lexus and Mercedes and pretty much every brand of car has been this: If there is a small blemish on a leased car they usually make a note of it so the lessee doesn't get charged for it as 'damage' at the end. If the car was purchased an allowance is usually made to make up for the inconvenience (maybe a free oil change or something). I once leased an Acura that they swapped in from another dealership and it arrived with a chip in the window. They tried melting it out first. It distorted the glass so they replaced the windshield. Regarding 'electrical' problems: I am sorry to report the more advanced the electronics get in cars to more problems arise. The only thing worse than a total failure is an intermittent failure which isn't always picked up by the onboard computer. It is not fair to blame the service department in all cases nor should a service department or a dealership, for that matter, automatically be let off the hook. All of us, myself included, use reviews to judge where we want or do not want to do business. I felt I must respond here because in my experience over a number of years with a fair number of cars Smithtown Acura is one of the better dealers. Anyone can have a bad day (in business its often broadcast through a megaphone!). Generally speaking, I have found any problems to be resolved quickly and honestly. Keep up the good work, Greg and Anthony! read more

We just purchased our third car from Smithtown Acura from Anthony who has always been stellar. We live in the Bronx so by no means is Smithtown the closest dealer to us by any means (50 minutes). My wife is a nurse and had been taking the subway to Brooklyn which has given me great anxiety during this pandemic, so we decided to buy an ILX from them. I hit Anthony up and he sets up a good deal. I go pick up the car and they have the car prepped and have the car in the garage for social distancing. The process was very fast, almost too fast since we never go through the car. On my way home I notice the silver trim on the steering wheel has two chips in the paint. I send Anthony an email and text and he responds quickly saying the service department will fix free of charge, but it must be done at their facility. Okay, disappointing that a brand new car has marks already on it and I have to drive another 50 miles there and back, but I call the service department and Luanne is very nice and says they will order the parts and to come in on Saturday. I go in with my wife and the whole time a person in the parts department is complaining about being there and cursing the whole time. Not the highest end experience but either way after an hour we are told the car has been washed and we are good to go. We get into the car thinking everything is perfect and I look to the left side of the steering wheel and they have butchered the left silver trim now even worse than the right side and they now scratched the A-SPEC badge. At this point I am furious, and we drive back, and I demand to know who installed this with little care. A tech comes out and says they will order the parts but that is all they can do and then Luanne who is very sweet says how about we take the whole wheel off a loaner. They show us the loaner car and tell us to inspect the wheel and to my eyes the wheel looked fine. They change the steering wheel and we are told to go out and examine it and now there are little indentations on the leather like fingernails or someone torqued down on it. At this point my wife lost it and someone from maintenance came out to explain how this is "100% normal" and how days in the sun would fix this. Whether this is true or not, the fact is Smithtown sold me a car with existing minor cosmetic damage, then when trying to fix it caused even more damage, and even when they tried to solve that they still provided us with a car and experience that wasn't 100% great. To be fair my experience with Anthony has always been very good and Luanne is a sweet person, but whoever prepped the car should have caught this before selling it to me especially in these crazy times where I can't examine and test the car myself beforehand and number two whoever did the installation needs to be more careful and can't return cars to the customers like this. I am thankful for Smithtown for being semi operational and providing a car for my wife even in they crazy times, but the standards of the service and quality of products should not be compromised. I am not sure if we will be returning next time, this has left a pretty sour taste in my mouth. I wish the Anthony and Service staff the best of luck and to remain safe and healthy though read more

Smithtown Acura - Car Dealers Near Me - Saint James, New York

Here's a story for the record books. The new 2002 MDX first comes out and is the Motor Trend car of the year. My wife needs to lease a new car and she wanted a 3rd row. We walk inside and the salesperson was a BALLBAG (His name was Bill) He throws a sheet at us and says, write your name on the list and give me a check. There's a wait list for the car and no lease deal. Dude, I'm friggin BillySalts! So, I call every dealer in the tristate area. (Curry Acura, WTF?) He's correct. Everyone wants this car. So, a week later I'm in Ft. Lauderdale on business. I decide to go to the Acura dealer to see what's cooking. THEY HAVE A SHITLOAD OF MDXs! I walk in and ask the salesperson, are they all snapped up? Nope. Take your pick. Really?? heh heh.. I get a lease that today still blows my mind and have the car shipped to me for under $500 bucks. I walk in the showroom and show "Bill" my new MDX. I wave to Bill for three years when I bring the car in for service. Great service department, never had an issue with the car and kept up with all the scheduled maintenance. When you go there now? Ask for Bill.. read more

Auto Dealership I tried to buy a car here, honestly I did. Walked around, kicked the tires and all that. No one seemed interested in coming over and seeing what I wanted, or even if I wanted to buy one of these cars... strange. Finally, it seems like they sent over the young dude to see what I was there for. I inquired about the new TL... he just mumbled something about it, didn't have any literature and basically stood there like I was going to blurt out "I'll take it!"... I didn't take it, I didn't like it and I left. Hasta la vista baby... Very strange. Maybe I look like I couldn't afford one? Hell if I know. read more

The GOOD - Beautiful Showroom, Lovely Reception Staff, Nice Service Department Personnel (Especially Jeff B. - The Service & Parts Director). The BAD - Everything Else! 1) Karen in Finance = Nasty, Impatient, Argumentative, and Condescending 2) Rick in Sales = A Good Guy until challenged in regard to computational errors on my bill of sale. Very Pushy and Insistent that I rectify errors made by the dealership in regard to my insurance binder by asking me to DO THEIR JOB and call my insurance agent several times. The agent asked my why the dealership could not dial the phone themselves and I said because they have me. 3) 53K car had no spare tire, so I buy one from the dealer for $617.97 which INCLUDED A $157.00 LABOR CHARGE TO PUT IN INTO THE CAR. THEY JUSTIFIED THIS BY THROWING IN A "FREE" CAR WASH !!! read more

I have been dealing with Acura of Smithtown for the past 6 years and let's just say I ended that relationship. Please don't go to John Schepp! He's rude and a sore loser. The second time I went to lease a car with them I was never asked what I wanted. When I told him I wanted a RDX he looked at my like I had multiple heads. I ended up in a 2020 Acura tlx. Mind you the spare key I was given was not the right one for my car. I was never contacted by John (who had my spare key sitting in his draw) to come pick up my key. Fast forward 3 years later I walk into the dealership and was never greeted by anyone. I had to walk up to John and say hey is that you and had the nerve to ask me why I didn't say anything the three times he walked past me. Didn't know I worked there. He tired putting me in the lowest Acura model they had which I was not happy about at least try and put me in a TLX. Which I had for the past 6 years. I explained to him that the other two leases I had were with my mom and that this time I was doing it all on my own. He ignored that whole conversation. I explored my options and then went to Acura in Bayshore as soon as I walked in I was greeted. John told me to come pick up the car on Monday. Later on in the week he kept calling me telling me we have a problem because the plates were registered to my mom. This is what I explained to him before agreeing on the car. He the goes and charges my card 500 when I told him 200 he came back and said I made an error I'm used to 500 deposits . LOL I don't even know how much my insurance would've been for that car. He was mad because I needed up getting a RDX from bayshore for a better deal. His sales manager Greg called me and was very nice and asked what was going on. I told him he must have went back and told John. A few minutes later I get this email from JOHN. So RUDE AND UNPROFESSIONAL!!!! ( read email below) The nerve I can't believe he would talk to someone like that and still have a job. I didn't know you owned me. I can go wherever I please and feel most comfortable I mean I AM the customer !! read more

Smithtown Acura - Email from John Schepp - Car Dealers Near Me - Saint James, New York

Bought a 2011 TSX Wagon from Anthony and got a great deal on it. Did all the negotiating via email, which I appreciated, and just went in to sign the papers. Only service it needed was regular maintenance. The service department was always staffed with courteous folk who always did their best to get us in and out quickly. In fact, on a holiday week we had to take a trip to NH and I wanted to get better tires on the car because they were expecting snow (the car didn't come with very good tires). They managed to fit me in at the last minute and I really appreciated that. Our trip up in the snow was uneventful thanks to them going the extra mile. When the Acura was totaled in an accident a year later (another driver blew a light), we did price shopping on a new Acura. Again, we got no-BS quotes from Anthony (thanks to our broker, I know what Smithtown paid for the car), and although we decided to go with a Jeep, it wasn't because we had anything less than high praise for Smithtown Acura and its staff. If we're ever in the market for another Acura, we know where to go, and we recommend this dealership to all our friends as well. read more

Broke Quarantine to Pick Up a New Car..., So Worth It! Our lease was ending and that meant our triennial trip to a Smithtown Acura. It's the best - wouldn't go anywhere else. They could not have made it easier to turn in our old car and pick up a new one. Our salesman was very professional and the Sales Manager Gregg is super, helped us put the whole thing together. The car was delivered in perfect shape, we drove it off and are happy ever after. Thanks again, Smithtown Acura! read more

Shame on Smithtown Acura.. Trying to rip off a hard working young man.. Lied to him and told him he needed a timing belt... Thank God we have friends in the business, brought it down to my friends shop NO timing belt needed..Acura told us 1,000 dollars for the belt.. Shame on Acura.. Beware of this dealership...Not to be trusted.. read more

Smithtown Acura offers accelerated service. No appointments necessary for oil changes. I would recommend going in on a weekday if you want to get out quicker. Geo and Jeff greeted me with professional and courteous service. Highly recommended. Thanks again read more

I visited this car dealership looking for a car. I went inside and was greeted by the receptionist that said" what are you guys doing here". I then told her I'm looking for a car that I saw online and that I would like to take a look at the car, then she went to get the car salesman and he came outside and stared at us for like 5 min without a greeting and said what did we want ? Then I proceeded to greeting John and said I was interested in taking a look at the car I saw on the online listing, he went inside and got the keys and the receptionist was watching us the whole time. Very uncomfortable feeling. I do not recommend visiting this location. read more

I just purchased a 2017 Acura RDX this month and this purchase marks my third Acura purchase from Smithtown Acura over the last 9 years. I have always had a very positive buying experience and will continue to buy from Smithtown, even though they aren't the closest Acura dealership to my home anymore! Brian Gore, in Sales is super friendly and upbeat and truly makes the car buying process easy and fun. I've purchased my last two vehicles from him and I know that when I'm working with Brian, he's being truthful and honest with me throughout the process. His friendly demeanor puts me at ease during what could be a stressful experience. I have visited other dealerships in the past and never quite felt like the sales people were being honest and forthright with me, but I've truly never had that issue here. My buying experience has always been easy and fast. Happy car shopping! read more

I've taken my Acura here a number of times and every single time, it's an amazing experience. These people are true professionals and service oriented. If there's an issue they are amazing at explaining all options and don't just try to sell you. When I buy my next car I'm buy it from there just for the amazing service experience. read more

We just bought our 6th Acura from Smithtown. As always the experience was perfect. Pleasant, respectful, great value and convenient. The service department has always been amazing too. What more can I say? Why go anywhere else? The Acura automobiles are second to none. read more

Let me begin by saying that this is the dealership that offered me the best deal on my car, and as far as the vehicle goes, i couldn't be happier. However, I came all the way from NJ, a 2 hour drive to this dealership. My salesman Dan Watts was AWFUL, had a disinterested, condescending, lazy attitude during the entire experience. He didn't seem like he cared if he sold me the car at all, when they knew I was looking to buy that day. Once we agreed upon a number and the car was being "prepped" my mother and I waited HOURS without being told what was going on etc. The entire staff was just rude and had zero customer service skills whatsoever. They just kept telling us it would be done "soon." Didn't know soon was 4 hours. Oh, and let me also say their genius staff registered my car to the wrong person, with a similar last name. I didn't notice this until I was pulled over and we realized the discrepancy a month later. It took them close to 2 months to resolve the issue, and I had to practically BEG them to handle it. You guys need to learn what customer service is, I'm buying a car not a coffee. The car itself rocks, and the value was unbeatable. That is all. read more

I am extremely shocked that a company like this would hire a "child" who has absolutely not one professional bone in his body. His name is JOHN SCHEPP. I was working on prices between Smithtown Acura and Island Acura. over the phone since the showrooms are closed. We worked out price and car details (Options/Colors). I explained I needed a specific color: black. He said, "done." I wanted to make the deal right away. I texted him later on about adding black rims. He mentioned, BTW, black isn't available. So I said when we made the deal I said I needed black and you told me "done." He wrote back "not happening" I took that as rude and didn't follow up. Also, if I couldnt get what I wanted why would I continue the conversation. I am the consumer, as we all are at some point. The next day I signed with a real gentleman named Rocky at Island Acura. Everything is as promised. Greg from Smithtown who was very nice, and who I spoke to before John, emailed me asking for the credit app that was emailed after verbally making the deal So I kindly wrote back "sorry I couldn't get what I wanted so I signed with Island Acura. Please stay safe" That same day I was on conference calls all day back to back. John was calling and with all of my company's valuable information, I couldn't answer John's calls. He called 6 times and the last time, he left a message which is saved in my phone. John, in short said, "don't hide behind your phone you P........ and call me back, ASSHOLE." I was so shocked and called him back after I finished work, only to listen to him threaten me and my family life. I am speaking to people to see how I will act upon this. My wife is nervous about the situation. I'm still looking into how to move forward with this. read more

I absolutely love my brand new RDX. Anthony was an excellent salesman. I had a horrible experience car shopping and was feeling discouraged throughout my hunt for a new car. I had arrived at smithtown Acura late in hopes of just looking at something after work because they were closing in 20 minutes. Anthony did not rush me, he instead took my fiancé and I through multiple cars and tried to find things that were within our budget. He sat with me and showed me how he got to all of the numbers without any hidden fees or made up financing percentages like I was experiencing in other places. He got me to a number I was comfortable with and made sure I was completely set up for the day I came in to pick up my car. I picked up my car without any hiccups. Anthony took us to our new car and helped us set up absolutely everything. We are very happy with our experience and highly recommend Anthony to anyone looking for someone honest and reasonable. read more

Rick Shaffer offered me a $150 credit towards my down payment. Karen "up sold" me running boards when I was in the finance office. When I decided to return the running boards the next day, they said I would receive a refund of $179. When I got the check in the mail, it was for $29. I got no explanation for this prior or after I called to ask why it was short. I asked Karen and Rick for copies of the bills and never heard back from anyone. Also, the amount of money that was returned to me in the form of a lower monthly payment does not equal the cost of the items I returned so I have no idea where that money went either and cannot seem to get any explanation. It seems pretty obvious they used the opportunity of me having to sign a new lease agreements as a way to take more profit out of the deal. I feel completely deceived and they also treated me like a criminal for even calling to ask about the money. Big mistake leasing from this dealership when I live closer to Ralley and Huntington Acura. These are the people that give car salesman and buying cars a bad name. They are not that smart considering we live in a world of online reviews. read more

Extremely rude. I originally brought my car in to get some recalls taken care of and a simple oil change. They were very nice at first, no problem with a loaner car etc. I was prepared to discuss and buy a returned lease once recalls were taken care of, as I stated to the service department before leaving, along with which car i was interested in. I received a phone call saying my car would be PUSHED into the lot, because my oil change needed a $164 part or it was not driveable?! Yeah, okay. All said and done, I returned to pick up my vehicle and they were very rude, not interested in discussing returned leases with me. Handed me my keys and proceeded to point in the direction around the back, had me walk to get my car, rather than pulling it up front for me. Needless to say, I'm happy to take my business to bayshore and purchase a new car there. read more

I had a maintenance service done at Smithtown Acura. They gave me the best price out of all the Acura dealerships on Long Island, customer service and the facility was very welcoming. I totally would recommend this Acura dealership and will be a repeat customer. HOWEVER, I just realized that replace my license Plate frames from " Raylle Acura" to "Smithtown Acura" without my consent and I was not communicated about this whatsoever while I was at the dealership. I would strongly recommend the dealership to ask for permission before they do that. Other than changing my frame without my consent, I'm happy with the overall experience. read more

Disappointed!!! I called last Sunday for a quotation and part for of Acura RDX. The service department rep said that he would not located a rack and pinion for my car, he said my part number is not correct and I even give him a reference number. It is straight from service manual. This guy is not helpful. It is ridiculous as he is so childish ... playing the phone is break up and i cannot hear you... and I called in again and whenever I was talking about my part he is start playing the trick again... except when I said bye.... Go else where for your business they do not deserve it. This is the review for Smithtown Acura Service Department. read more

I made the mistake of purchasing a new Acura from Smithtown Acura. I was a 5 time previous owner of Infiniti but decided to give a different vehicle a try so I went to Smithtown Acura. It's been almost 2 weeks and I never received copies of ANY documents. Not to mention, I never received any instructions on the vehicle operation! I can't hook up my phone, I can't find where anything is and for some reason I can't get the Navigation to turn on let alone operate.. I called my Salesperson and he doesn't even have the decency to respond to my calls.. Where's my sales folder? I received nothing but a spare key in a plastic bag! I DO NOT recommend this dealership at all! read more

Do not go to Smithtown Acura. Worst service department EVER! Not once but twice I was told a service was performed when it wasn't. They are all liars and extremely rude. Peggy is incredulously rude, and the only thing professional about Jeff the service manager is that he is a rude and professional liar. I will never return to this dealership. I had taken my car in for service - I was told they rotated my tires, but when I got home I saw they weren't rotated. I called and they did refund my credit card , but that doesn't negate the fact that they lied. I knew this because I had a small tear in the rubber on one of the tires. I was told at the following maintenance that that tire needed to be changed. I agreed, but I told them I wasn't prepared to change it at that visit, and told them I would let them do it at my next maintenance. (I bring my car in for maintenance as soon as the light goes on). I returned there for my next scheduled maintenance on 5/13/20 and told them they could to go ahead and change the tire now- they said they did, so I paid for it and left never checking their work because we were in the middle of Covid19 and I just wanted to get out of there as quickly as possible . Unfortunately, I did not notice the tire with the tear in it had not been changed until 5/22 while washing my car. I called to complain and spoke with Peggy who was extremely condescending and rude- she said Jeff would call me back. Jeff called me back, and once again lied and told me the tire they changed had a bubble in it, I know for a fact it did not have a bubble in it. They changed the wrong tire, and said there was a bubble in the tire they changed but never showed me where the bubble was. Bottom line is they can not be trusted and everyone at Acura including the person I spoke to at head quarters is insanely rude. Unacceptable!! Pretty car and I was planning on leasing another one once this lease was up, but that is not happening! There are plenty of good cars to choose from. Looks like my time with Acura is up!! I have never in my life experienced such a disrespectful company. read more

Had a very smooth transaction with Peter as our salesman.Zero sales pressure or up sell.Picked out a used car for our son for his xmas gift.Peter drove the car to our mechanics shop to be checked over.We will be returning Smithtown Acura when making our next purchase. read more

If you plan to purchase a car from Smithtown Acura please read every word in the contract. read more

Finally came here again on my day off and wow what an improvement the music was actually pleasant and I'm thinking of getting an Acura MDX now. read more

Smithtown Acura has been very helpful in my search for a new car. I've been unhappy with the service of dealerships in the past, but Christina was able to answer all my questions and has really changed my views! This dealership really cares about their customers! read more

Very unpleasant experience. Was in communication with a representative who continually sent messages for good deals available since I was in the market for a lease. Finally after getting maybe close to something I could work with I called to see if there could be a better offer and only then I would come in since the dealership is more than 35 miles from my home. I was assured just like in emails that a visit always results in better results and my Costco membership would also get even better numbers. WithIn minutes of my reaching another representative sat with me and basically told me outright that even the quoted number was not a possibility and that I should accept an offer I already had from another dealer. No apologies for making me drive 35 miles with misleading information. Very unprofessional... read more

I shopped at every Acura dealer on Long Island looking for the tsx I wanted. I got the run around everywhere else until I finally called Smithtown and got a great price with no BS so I bought my car here. read more

Just bought a preowned vehicle from this dealer and received exceptional customer service. The salesman was very professional and thorough. In the end I came home very satisfied with my purchase and didn't feel like I was mistreated, like some of those car dealers! If you want a good salesman, go see John (J.T) and maybe he can help you out!!! I rate him Excellent! read more

John Schepp was great!! And great service! Gave me the best deal around!! It was worth the hour drive. Thank you

We have used this Smithtown Acura for 12 years. We lease a new car every 3 years. The last time we went into this dealership to lease a new car, quite frankly, we were treated like garbage. The dealership is always short staffed and the staff who were there, were rude and made me feel like an inconvenience. Due this this awful experience, we took our business to Acura of Huntington. This dealership provided us with amazing service and kind staff; the optimal car buying experience. The best part is, later in the year, we used Smithtown Acura for service as it is closer to our home. I took my car in with the Acura of Huntington license plate frame a fixed, and it was returned after an oil change with the Smithtown Acura license plate frame. LOL! I guess the soar losers of this deal didn't think we'd notice. Don't worry, I changed them back! Why would I want to advertise for Smithtown Acura when they ultimately drove me to lease a car from a competing dealership? Hahahaha comical! #teamacuraofhuntington read more