We used them to replace a number of window balances throughout our house…read more They had great communication, showed up on time, and gave a quick, fair estimate. When the parts were ready, they showed up and did a quick install. All in all, super easy to work with and did a great, efficient job. Would definitely recommend and use again!

All communication from Custom Cuts Glass and Mirror, we're right on topic and context. They are…read moreeasy and thorough to work with.

WINDOW PANE REPLACEMENT: We needed a large thermal window pane in our dining area replaced. Due to…read moreage, the window's gas seals leaked, and this caused the window to fog and to distort views to the backyard. OUR PICK: We called three glass companies and received three competitive estimates. We narrowed the choice to Dependable Glass in North Phoenix, for five reasons: 1. 4.9 Google rating; 2. 4.6 Yelp rating; 3. The professional and pleasant way they answered their phone; 4. They took adequate time to answer our questions about their products and services; 5. We were not rushed to make a purchase decision. THE ESTIMATOR: Dependable Glass sent John, the estimator, to our home to measure the subject window pane. He was on time, very friendly, spoke clearly, and answered all our questions without hesitation. Additionally, he assured us the installation would be performed only by Dependable Glass employees (not third-party installers). He also said the quality of work by the window installers would be A+ and come with guaranteed customer satisfaction. We received an all-inclusive price estimate that was straightforward and easy-to-read. Dependable Glass estimator guaranteed the price would not fluctuate before or during the window pane installation (no upselling). THE OFFICE: A few weeks after making a deposit, the replacement pane was delivered to Dependable Glass from the manufacturer. After that, I received a call from "MICHELLE" to select an installation date. Unfortunately, a couple of weeks before her call, my elderly wife suffered a severe in-home fall that required surgery and a hospital stay of nearly 30 days. I asked Michelle if it was possible to delay the installation until after my wife arrived home. To my pleasant surprise, Michelle said Dependable Glass would be happy to delay the installation for a month, or until we were ready. (That is GREAT service!) She verbalized her compassion about the falling accident, and that REALLY HELPED me during a difficult time. As promised, Michelle called back in 30 days to see if we were ready to book an installation date, and we were. THE INSTALLERS: The installers - James and Ethan - arrived on time, and they were well-prepared with all the required tools and components. They were one of the most pleasant installation teams I have every encountered. They were polite, respectful of the property, and they took the time to answer a few pre- and post-installation questions. James and Ethan went the "extra mile" with a special request. I wanted the large wooden Venetian blinds covering the subject window to be permanently removed before the new window pane was installed (I was unable to remove the heavy blinds due to physical disability). Without hesitation, James and Ethan completely removed the blinds for me (thank you!). After the pane was installed, the two gentlemen removed all stickers and washed the inside and outside glass to a beautiful shine. Wow! What a difference it makes to look at the backyard through clear, quality glass. WOULD WE USE DEPENDABLE GLASS AGAIN OR RECOMMEND THEM? Absolutely YES! We were very impressed with the entire process from start to finish. Everyone we spoke with at the company was pleasant and eager to provide us with excellent products and services. Everyone conveyed a feeling of "trust," which placed us at ease. Therefore, after today's installation, we had another large fogged-up window measured for replacement. I am confident we will receive the same high-quality service and product for this project, as well.

On October 1, 2025, Steve came out to my house to confirm measurements for two showers. He did not…read morehave the measurement or any of the information that was sent to me in the bid. My wife ask Steve about the stability of the glass for cleaning purposes and his response to her was "not to have sex in the shower." My wife was uncomfortable with this response and I am furious!! I called the company and someone named John, who said he was the owner called me back. Prior to John calling me back, I asked the receptionist if Steve was a tenured employee. She confirmed he was. When I spoke to John his verbatim statement to me, as he chuckled, was "he was sorry Steve did a bad job reading the room." Needless to say, he did not, in anyway, show remorse for his employees distasteful and sexist behavior! Why he thought it was a laughing matter is beyond me! I am not sure what room John thinks it's appropriate for his employee to discuss sex with another man's wife but beware that this behavior is not frowned upon but a laughing matter to Dependable Glass ownership. If you are looking for a company that is going to send a man to your home who wants to discuss sex with your wife and where she should/shouldn't have it, Dependable Glass is right for you. I am baffled by this companies sexist behavior and lack of willingness to see the issue in their behavior! It's evident, management does not care about how their employees conduct themselves in the field. This companies behavior is disgusting and I would strongly encourage others to select another company, especially those who value your spouse!

I had a rock break a window at my home. Valiant came to quote it the very next day. After accepting…read morethe quote, the new window was ordered and installed in about a week. From price, speed and professionalism everything was top notch. Gilbert was great and speedy with install. While I hope I don't have any broken window needs in the future, at least I know where to make my first call if it happens again!

This company is amazing! Everyone I dealt with is professional and their install was too notch. If…read moreyou need windows they should be your only call!

Excellent work, communicative and I appreciate that. Great guys and best price. Thank you again!…read more Storefront glass replacement.

The business did excellent work and are very friendly. It is a family run business and they are…read morevery prompt! The quality of the installs on our commercial property was excellent. I would recommend this company for all your glass needs

Tyrone replaced about 6 window screens for us. He was a blast to work with, fair, and affordable…read more Glad I went with him!

Replaced several window panes that were cracked in my old historic windows and re-caulked them. Did…read morean excellent job and was reasonably priced.

Beware. There are much better companies out there with better prices. This team is inexperienced in…read moreinstalling doors and botched our door install. If they couldn't complete the install then they should have given us our money back but they never refunded us.

I've never written a bad review before, but I have also never been treated this horribly before…read more This company only cares about upselling and doesn't actually care about your needs. There are much more qualified companies out there. These guys charged us $3,000 for nothing. they did not fix the door. Told us there was a problem with the door and then tried to get us to buy a door from them, claiming they would help by offering a discount. I stupidly believed them and thought there was something wrong with the door. But after bringing in another company, they told me the door was perfectly fine and fixed everything in an hour! ONE hour and for only $1,000! After this company said that the door was broken and charged me $3,000 for their time and a not properly installed door that wouldn't open. To make matters worse, when I confronted them they responded with horribly rude comments, calling me a Karen for wanting my money back, commenting on my livelihood. I hope no one else falls pray to this horrible customer service. The texts speak for themselves, so unprofessional.

Louis was amazing. He was fast and efficient. Knowledgeable and didn't give the run around or any…read moreridiculous pricing. He was understanding of our situation and trustworthy. Priced what he quoted no extra. Thank you Louis. I highly recommend. No BS.

Louis, owner, was very responsive and reasonable. He happened to be working in the same area so he…read morenot only stopped by but actually got the job done. Ge is very knowledgeable and did a great job! I will be referring his business to all my friends and family.

Outstanding customer service from the OWNER himself…read more I had an outstanding experience with True View Windows and Glass and its owner, Nick. I had been searching for brushed stainless steel U-channels for a bathroom renovation project, and what should have been a simple purchase turned into weeks of frustration. I spent weeks calling manufacturers, distributors, and multiple local companies, but I kept hitting dead ends. Eventually, I was referred to True View Windows and Glass. When I stopped by, it was after their business hours. I noticed a side door open, I called out, and a gentleman came to see if he could help. I briefly explained the situation and the difficulty I had been having finding the parts. To my surprise, that gentleman turned out to be Nick, the owner and CEO of the company. Instead of brushing me off or asking me to come back during business hours, Nick listened patiently, showed genuine understanding, and told me he would personally do his best to help. True to his word, just a couple of days later I received a call from True View Windows and Glass with the news I had been hoping for: they found them. It's rare to see this level of professionalism, kindness, and dedication, especially from the owner of a company. Nick truly cares about helping people and about running his business with integrity. Businesses that treat people this way deserve to be recognized and supported. I want to sincerely thank True View Windows and Glass and its owner, Nick, for outstanding service and for turning a very frustrating situation into an incredibly positive experience. Nick, thank you for taking the time to help and for caring about your customers. I highly recommend True View Windows and Glass to anyone looking for a glass company that truly values its customers and stands behind its work.

I have been very disappointed in the service, product, and installation quality…read moreWe had our entire house windows replaced a year ago we had to fight to get installation final details complete and now a year later a picture window in our master shower Has shattered either due to poor installation or manufacturing issue, Either way we are now being told that our "lifetime warranty" isn't going to cover!!! This is crazy! It shattered when no one was home on Monday morning, again no sign of anything, it's Wednesday I have had no resolution and no one even out to investigate. I have glass everywhere and still no call back to fix. I would never recommend this company. there are too many other companies available to have such poor service and repair resolutions. Poor value I wish I had just used Home Depo!

I hired Jason (through my handyman) to add a glass door to our shower. It is a walk in shower and…read morevery drafty. So we thought a glass door would help keep the heat in while showering. Jason came out on January 2 and measured for the glass door. He gave me a quote on the spot. I thought his quote was reasonable so we paid 50% to get the order started. Less than two weeks later (January 15) he installed said glass door. I'm so happy with it. It looks like it was installed originally with the shower. He matched the glass perfectly. I would definitely use them again if needed and highly recommend. Thank you Jason!

They installed our the shower glass in our master bedroom. It looks great and was at a fair value!read more

I am so happy that I went with Desert Hills for my security door! It's absolutely gorgeous, made…read moreentirely of steel, and impossible to break in. Ed and his team are amazing! Ed gave me a good quote, and within 5 weeks my door was installed. It's worth the money to get one of these doors. My neighbors are now all asking where I got it.

Great customer service and a high quality door! I'd I ever needed another secure door they would be…read moremy first call.