Very happy with the service I received from Dependable Glass. I had a broken french door that they came out and measured, they got a perfect match for the tint and delivered the finished product one week earlier than promised. Their customer service staff did a great job communicating throughout the process, always answered the phone, never voicemail. The installation crew were on time, cleaned up the old glass and did a great job, it looks like it never happened. read more

That is taking the easy way out, holding my deposit for 5 months, having me wait on your technician 9 different times, then just giving up and saying oh well. 9 times, 9 times you scheduled an appointment with us and 9 times you cancelled the appointment. How many times would you allow someone to schedule work at your house and then do a no show before you complained? The manufacturer is who referred us to Dependable Glass, Showers, Windows and Doors, they will get the same feedback I gave you. By the way the person I talked to on the phone told me that they ordered the wrong part multiple times, not that it was the suppliers error. She also told me that she ordered the part from 3 different suppliers, better get your stories straight. read more

WINDOW PANE REPLACEMENT: We needed a large thermal window pane in our dining area replaced. Due to age, the window's gas seals leaked, and this caused the window to fog and to distort views to the backyard. OUR PICK: We called three glass companies and received three competitive estimates. We narrowed the choice to Dependable Glass in North Phoenix, for five reasons: 1. 4.9 Google rating; 2. 4.6 Yelp rating; 3. The professional and pleasant way they answered their phone; 4. They took adequate time to answer our questions about their products and services; 5. We were not rushed to make a purchase decision. THE ESTIMATOR: Dependable Glass sent John, the estimator, to our home to measure the subject window pane. He was on time, very friendly, spoke clearly, and answered all our questions without hesitation. Additionally, he assured us the installation would be performed only by Dependable Glass employees (not third-party installers). He also said the quality of work by the window installers would be A+ and come with guaranteed customer satisfaction. We received an all-inclusive price estimate that was straightforward and easy-to-read. Dependable Glass estimator guaranteed the price would not fluctuate before or during the window pane installation (no upselling). THE OFFICE: A few weeks after making a deposit, the replacement pane was delivered to Dependable Glass from the manufacturer. After that, I received a call from "MICHELLE" to select an installation date. Unfortunately, a couple of weeks before her call, my elderly wife suffered a severe in-home fall that required surgery and a hospital stay of nearly 30 days. I asked Michelle if it was possible to delay the installation until after my wife arrived home. To my pleasant surprise, Michelle said Dependable Glass would be happy to delay the installation for a month, or until we were ready. (That is GREAT service!) She verbalized her compassion about the falling accident, and that REALLY HELPED me during a difficult time. As promised, Michelle called back in 30 days to see if we were ready to book an installation date, and we were. THE INSTALLERS: The installers - James and Ethan - arrived on time, and they were well-prepared with all the required tools and components. They were one of the most pleasant installation teams I have every encountered. They were polite, respectful of the property, and they took the time to answer a few pre- and post-installation questions. James and Ethan went the "extra mile" with a special request. I wanted the large wooden Venetian blinds covering the subject window to be permanently removed before the new window pane was installed (I was unable to remove the heavy blinds due to physical disability). Without hesitation, James and Ethan completely removed the blinds for me (thank you!). After the pane was installed, the two gentlemen removed all stickers and washed the inside and outside glass to a beautiful shine. Wow! What a difference it makes to look at the backyard through clear, quality glass. WOULD WE USE DEPENDABLE GLASS AGAIN OR RECOMMEND THEM? Absolutely YES! We were very impressed with the entire process from start to finish. Everyone we spoke with at the company was pleasant and eager to provide us with excellent products and services. Everyone conveyed a feeling of "trust," which placed us at ease. Therefore, after today's installation, we had another large fogged-up window measured for replacement. I am confident we will receive the same high-quality service and product for this project, as well. read more

Dependable Glass, Showers, Windows & Doors - The installation team. - Windows Installation Near Me - Phoenix, Arizona

On October 1, 2025, Steve came out to my house to confirm measurements for two showers. He did not have the measurement or any of the information that was sent to me in the bid. My wife ask Steve about the stability of the glass for cleaning purposes and his response to her was "not to have sex in the shower." My wife was uncomfortable with this response and I am furious!! I called the company and someone named John, who said he was the owner called me back. Prior to John calling me back, I asked the receptionist if Steve was a tenured employee. She confirmed he was. When I spoke to John his verbatim statement to me, as he chuckled, was "he was sorry Steve did a bad job reading the room." Needless to say, he did not, in anyway, show remorse for his employees distasteful and sexist behavior! Why he thought it was a laughing matter is beyond me! I am not sure what room John thinks it's appropriate for his employee to discuss sex with another man's wife but beware that this behavior is not frowned upon but a laughing matter to Dependable Glass ownership. If you are looking for a company that is going to send a man to your home who wants to discuss sex with your wife and where she should/shouldn't have it, Dependable Glass is right for you. I am baffled by this companies sexist behavior and lack of willingness to see the issue in their behavior! It's evident, management does not care about how their employees conduct themselves in the field. This companies behavior is disgusting and I would strongly encourage others to select another company, especially those who value your spouse! read more

Previously, I wrote a glowing review of this company and was excited to use them again. I'll be looking for another company to complete the job after the assigned tech showed up in a hat promoting views that we don't align with. Probably best to leave that attire at home. read more

Just had window replaced that had a fallen trim piece. Harrison and Marco were fast and efficient when time came to install. read more

Dependable Glass, Showers, Windows & Doors - Windows Installation Near Me - Phoenix, Arizona

Bob and Tom were great. Fast and courteous service. We will recommend them to others. Thanks for their quality work, attitude, and service. Office staff was also great. Fred Creasy read more

This company has friendly customer service representatives, are efficient and they do quality custom glass work at affordable prices in a timely manner. We have had several pieces of glass cut and it's always a pleasure to do business with them. Rocky B read more

We ordered an entirely new and complete shower enclosure because the original shower door fell and shattered. Dependable Glass was highly recommended (by our son after they did glass work on his home) and they did not fall short of our expectations in the least. From the admin folks (Kristen & Michelle) who we spoke on the phone with numerous times to the estimators and thru the installers, we received professional and courteous service through and through. They were always punctual and thorough. The installers (Jeremy and Emilio) did an exceptional job of removal of the old shower enclosure and installation and area cleanup of the new product. The finished product is beautiful. Paul read more

Dependable Glass, Showers, Windows & Doors - Windows Installation Near Me - Phoenix, Arizona

Great service, prompt and great products. Ken, Marco and Michele were awesome to deal with.

Unfortunately, they are not so dependable in my case. Got a quote from his company to replace some smaller roller windows for my 14th floor condo. After 10 days, I finally was able to reach someone at the office to find out they're refusing the job as they are no longer doing work at my building. I asked if anyone was ever gonna call to let me know this. I asked why somebody would've told me that from the very beginning as I referenced what building I'm in and that I'm on the 14th floor in every conversation. They did reference the flu going around the office, but they don't seem very organized and at this point I've wasted 3 weeks waiting for nothing. Very frustrating! Update - Owners responds seems to blame me for not knowing their schedule and that they were doing me a favor by not charging for their free estimate. I get people get sick and yes there are holidays, but every time I spoke to your company I referenced which building this was as it's not like Phoenix has a bunch of high rises. BTW - A more sincere apology and some accountability from the ownership is all that was needed to turn my experience around. Instead the response from ownership, which unlike the refusal of my quote was immediate, seems intentionally contentious and disingenuous. read more

Super quick and efficient! Tommy and Bob were here right on time and fixed our front window to perfection. Highly recommend using their service! read more

100% I would book with Dependable Glass if you need a shower door installed. PRICE: 5 stars PRICE COMPARED TO COMPETITORS: 5 stars KNOWLEDGE OF SHOWER DOORS:5 stars QUALITY OF INSTALL: 5 stars HONESTY OF INSTALLER: 5 stars WOULD USE AGAIN: 5 stars COVID-19 PRECAUTIONS: arrived in masks and followed distancing as able BOOKING PROCESS/OFFICE: 1 star When I chose our beautiful shower glass door, I had no idea how difficult it would be to find someone to install the darn thing. We bought the door on homedepot.com and even had a tough time finding a Home Depot installer to install the door. When we did find one he was significantly overpriced. When the installers arrived to our house, it was even MORE clear how difficult this door would be to install. He took an hour out of his day to read the instructions on the door and make sure they would have everything that was needed for a successful install. He also warned us that putting this shower door onto glass tile had a HIGH rate of breakage and was able to install without breaking a tile PHEW! The installers also cautioned that over time the weight of the door could possibly still create breakage (which it did) but just barely enough to notice. I 100% appreciate the heads up and honesty as it gave us a good idea of what to expect. THE ONE bad thing was that when my husband called to book, he gave the company all of the info including the shower door model number and that we had glass tiles. However, this information was not passed onto the installers and clearly not enough time was allotted for the install. They were given a 1-hour window for a 3-hour project. Unfortunately, my husband took the day off work to be present for the install, which isn't the easiest to do, so it was a waste of PTO for nothing. Luckily, his off Friday was later on that week and we were able to reschedule for that day, but had it not lined up like that we would have had to reschedule for 2 weeks out. If I were to use them again, I would make sure this information was passed into the installers. But in the end, the quality of the install and knowledge of the door is enough to trump the initial booking issue. read more

Dependable Glass, Showers, Windows & Doors - Windows Installation Near Me - Phoenix, Arizona

I can't speak to quality of their work because we didn't proceed with their services after two rude encounters with the person on the phone. Was trying to arrange window repairs and have screens built, but have a tricky set of circumstances I needed help with - booking the work from another state. As I was trying to work with them to solve a scheduling error, she just kept interrupting me and not allowing me to explain what I thought was important information. They might do great work, but I'll find a company that will actually allow the customer to speak and convey their needs. read more

Ken and Dave replaced a window in my bedroom and did an amazing job. Thank you for a professional and timely repair. Sharon K. read more

It was an adventure in dental surgery to find a glass company in Phoenix to measure and provide four panels to fit my kitchen cabinet doors. Either the job was too small, the people were too busy, out to lunch, will call ya back, working on a bigger job, or they prefer broken auto glass because more $$ can be made. NOT THIS WAY with Dependable Glass. I spent literally hours driving around before I found them. I called them up, was able to come in, the gentleman took the precise measurements straight away (no hard sales nonsense) and I agreed, we ordered the panels and VOILA they arrived days later and we went to pickup. They even helped me out when I needed to have a friend pick up the panels. While I did not use the service they also offered to glue the panes into the door panels. The prices were EXTREMELY reasonable. Why finding a reputable company for this purchase is so complicated/difficult in this day and age I cannot say, but I sure am appreciative for Dependable Glass! read more

Dependable Glass, Showers, Windows & Doors - Cabinet doors - Windows Installation Near Me - Phoenix, Arizona

I had a great experience with Dependable Glass -- everyone from the people who answer the phones, to the man who came to our house to quote the price of the job to the installers. The team has a whole has been very impressive, very responsive and overall a pleasure to work with. We will definitely be using Dependable Glass again in the future. read more

We had a double paned window in our kitchen bay area that had a broken seal which created moisture in between the 2 panes. Based on their good reviews, we called Dependable Glass, and they came in very short order to measure to get us the correct replacement. Within two weeks they were back to replace the window pane in the prearranged time. They were very efficient, & the new glass matches perfectly with the other windows. Highly recommend them. (We live in No. Scottsdale.) read more

Replaced our old frosted shower door with clear frameless doors. From the initial estimate to install was less than 3 weeks. The crew, James and Tommy, are punctual and very efficient. read more

Had a glass shelf ordered. Did a wonderful job.The staff was very helpful and friendly. Ready when promised.

Steven is great. Arrived on time, very professional. We had two shower doors installed- one stand up shower with a swinging door, one sliding door for a tub/shower combo. I'm obsessed with the swinging shower door. It is perfect- exactly what we asked for. The tub slider is okay. I give them lots of credit for fitting it- the tile wasn't straight and they were able to install it just right. The only reason they lost a star is because the door isn't stable on the track and rattles. We have other shower door sliders that don't do that. I checked our other sliders and a long piece of rubber was placed along the track to reduce that rattle. That wasn't done with other shower door. They did come out and try to correct it with a 4 in piece but it wasn't going to do the trick. Overall, I do recommend them. read more

My windows have all been installed, and everything looks good. Evidentally my windows are so old, it was hard to find the correct trim. Shane and Kenny did a great job on the install- thank you! read more

Working with dependable glass is great! The ladies in the office are great and always helpful! Thanks Michelle, Silvia, Kristen and Teagan are all so great to work with, on top of it and super kind! Techs are great and super knowledgeable. read more

Had them repair a leaky window after the storms last week in Scottsdale. Very professional, great customer service: from taking my call, promptly responding and right on time for the repair. Definitely recommend them read more

James was our technician to troubleshoot some warranty issues on a shower door install. Nice, friendly, polite. Seems knowledgeable from our standpoint. Front office helpful although required some prodding/reminding with regards to follow-up. Also had some sliding doors installed as part of the remodel. Had to have them come back multiple times to get the doors to slide appropriately and without making noise. James also resolved those problems. Points off for the issues with the original install x2 and communication. read more

We bought our home in Scottsdale and apparently Dependable glass installed our front door. Last week, the knob to close and open the door broke and my handyman husband tried to fix it and in the bargain messed up. The latch for the door fell in the middle of the frame of door. We actually slept with our front door open. My builder had given me the number and I reached out the morning. Tigen was amazing and she scheduled techs for me. Daniele and Kyle were awesome - they were super friendly and polite. They came at such a short notice and fixed my door and ordered a new part. My dog, Duke loved them too. I would highly recommended them. read more

This company was great! They were responsive quickly to my request for a quote and were able to make the repair within several days. They said they would arrive between 8/830 and arrived at 7:55. Great punctuality! The representative who showed up to complete the work was friendly and productive. They were able to make my window repair in about an hour. I will absolutely reach out to them again for any future needs. read more

I would not recommend this company. They scheduled someone to come quote us on two windows that needed repair. One window was cracked and had been tinted. The service guy told us they cannot guarantee they can do the same tint if the window is replaced which was fine with us. He cut a nice chunk of the tint to take back and match up. I had not heard back from this company in over a week so when I called they said they were really behind and we should have a quote within the next couple of days. When we finally got the quote and it specified that by replacing the glass and having it tinted would void the manufacturer's warranty? I then called to inquire about the note on the quote and was told the company had made a decision in the past week to not offer tinting anymore. GREAT, I told the girl now I have a piece of tint missing which actually should not have been taken until we decided to go with Dependable Glass. She recommended not to re-tint the broken window as we would start see discoloration etc. But she would have her manager call regarding our dissatisfaction with the missing tint and their decision to now not offer tinting at all. Needless to say we never received a call from the manager?? I SUGGEST LOOKING AT OTHER GLASS COMPANIES. read more

This was a 2 part job. It wa a piece of furniture that had an odd design and wasn't a circle, square or rectangle surface. First, Elvis came to measure the top and a week later, Rick and Elvis came to deliver and place the glass on the furniture. They made sure the surface was clean before placing the glass on top. Then they cleaned the glass. The glass fitted the odd shape perfectly. The entire experience was very professional starting with Michelle and then with Elvis and Rick. I highly recommend Dependable Glass. read more

Was able to get the window fixed the next day. On time, professional and friendly. The job technician was excellent. Price was the cheapest around, would highly recommend. read more

The best glass company hands down. They are kind communicable and efficient! I love coming across a business who runs it like a business and treats the staff like humans!! Price was the best and product was more than I could ask for. I drove from queen creek if that says anything and I would do it again!!!call them you will be so happy!!! read more

I needed glass tops created for two small side tables. I called several suppliers and gave them the dimensions. Dependable Glass was the low bidder. Liz on the front desk was very helpful. I took my tables in yesterday morning and received a call at 7:30 this morning telling me the glass had been cut and I could stop by and pick up the tables and the glass tops. What a treat to work with such friendly and professional people, Five stars definitely! read more

After my original review the owner called and stated they made a mistake on the quote and would honor the original price. I find this a great business quality and would recommend them for their professionalism. ****So I needed my living room window replaced and I gave a measurement online and stated that's the window I can see, obviously still a little larger with the framing, they quoted $667 installed. The guy who was nice and polite came to measure and the next day I was quoted over $800 for upgraded glass and for the normal one was still more at $740. Not sure where the extra prices start coming in but either don't quote online or stick with it. read more

Ordered two pieces on 9-4 -finished install on 11-19. I get it...COVID. One piece was in the the store for over a month while waiting for the second piece. When it was delivered and installed it was damaged (from the factory). So I had to wait for another piece..why was this not caught before? The owner seems nice and Kristen really seemed friendly and knowledgeable-but they dropped the ball on this one I felt. read more

Long story, our dog jumped through a window and we needed it replaced with a dog-proof double pane. It wasn't totally smooth sailing, there were issues with the supplier around the holidays and our CC got run twice. Stuff happens, that's life/business. What matters is how it's handled. They fought for us with their distributor and got us our window on time and refunded us the extra charge before we even noticed it. The tech who measured and installed was also super friendly. I'd recommend them. OH! I should also mention the window looks great and my dog is totally back to his normal crazy self. read more

Let me start by saying that I messaged 7 different glass companies on Yelp about some damage done to our window framing. Stephen immediately replied and I sent him some pictures. It was the weekend, so we set an appointment that Monday for later in the week. In the meantime, I sent the same photos to a few other companies who responded and each and every one of them said we would have to replace the window. Funny, because Stephen's guy came out a week later and fixed both windows in a few minutes for about $120. Steven even offered for us to pick up the product for $15 a sheet, if we wanted to install it ourselves. Moral of the story. There are criminals everywhere. They are not only dependable... they are prompt, kind, informative, efficient and we hired them to fix another one of our windows. Super happy with every facet of dealing with this company. Thank you for being honest! read more

The staff was amazing from the start. C.J. was amazing with the installation. C.J. and Kenneth were so fast at getting the job done and letting my family get back to their day. The woman in the office (Sylvia i believe) is so very sweet and helpful. I would 100% use this company again, very professional and polite, the entire company. read more

When we moved into our home the owners before us had windows installed incorrectly and the window in my daughters bedroom leaked every time it rained. I called Dependable Glass and they were awesome, they first came out to reseal the window to stop the leak. It stopped the leak but then a smell came the next time it rained, so we called them back out. James suggested that we put in a new weep hole because the window was sagging in the middle and collecting water. While he put in the weep hole he took the liberty of measuring the window "just in case this didn't work and I wanted to replace it" so they would have the measurements on hand and he wouldn't have to come back out just to measure. I really appreciated that! The weep hole kind of worked but it the smell remained when it rained so we decided to have it replaced. Since James already did the measurements it was a smooth and easy process to call and order the window. On the day of install because of COVID I had asked if they would please wear masks. They were happy too! James and Johnny were AWESOME! They made a great team, they cleaned up everything and the window looked great when it was done! When I need to have more windows replaced I will absolutely call Dependable Glass. Their process is seamless and they have wonderful, respectful and kind people working there. Thank you to Kristen for setting everything up and to James and Johnny for replacing my daughters window! read more

Steve, the company owner, went out of his way to ensure the installation was perfect. The initial install saw unforeseen circumstances. However, Steve corrected the issue without hesitation. I will make one thing clear, this was the best customer service experience I have ever witnessed. Every residential renovation project will not be without flaw, but it is how these are addressed that separates the average contractor from the superior. Dependable Glass is superior. The appeal of his very competitive price and glowing reviews from other clients of his in Anthem was why I selected him originally. What will keep me coming back for future jobs and keep me recommending him to others is the level of service I received. read more

Dependable Glass, Showers, Windows & Doors - Windows Installation Near Me - Phoenix, Arizona

Did a great job on two very different projects. 1) Screens for the downstairs windows to keep out more sun. Look great, work as promised. My office feels a lot more open today. 2) we swapped out the classic closet doors for full door-mirrors in my wife's exercise room. Now she has mirrors on four walls! James & Johhny B. were professions, tidy, and were very easy to work around our at-home work & school schedules. Will use this team again for our next projects! Tom read more