STAY AWAY
I have been visiting YELP for years, but I have never been compelled to write a review until now.
I was so excited when I purchased the Groupon this past winter. A facial and a massage for $100 seemed too good to be true!
I called immediately to set up my appointment. The woman on the phone was very nice and we chatted about the popularity of the Groupon. I was hoping to make an appointment for that weekend, but she didn't have an opening for me until a Friday until late April. (I assumed that this was because she set aside certain time slots for Groupon purchasers, but I could be wrong).
Fast forward 6 weeks when I show up for my massage and facial. I had been looking forward to my "spa day" and even took the day off of work (a rarity). It was a little difficult to find the place, as the sign is an 8x10 piece of paper in a window. I pushed the bell, expecting to be buzzed in. I heard nothing so pushed a few more times, until a woman inside started shouting at me to push open the door. I pushed open the door, to find a woman on the stairs, yelling down at me, asking what I wanted. Not the most relaxing greeting for my "spa" experience.
When I told her I had an appointment, I was once again admonished. I was assured that I did not have an appointment. I was already shaken by her rude and aggressive tone as I climbed the steps and followed her into the office. Nope - I was not on their calendar. Apparently, they never wrote down my appointment.
To the woman's credit, she did offer to give me one of the two treatments, but they could not fit in both of the services I pre-paid for. Plus, after her attitude on the steps, I had no desire to receive any treatments from this woman. I left immediately. This whole experience was the exact opposite of what I was looking for.
As I was leaving I did have the opportunity to look in some of the rooms. The place was shabby. Based on my treatment and the conditions of the facility, I was sure that I never wanted to come back.
One positive note: GROUPON was fantastic about all of this. As soon as I got home, I called them and expressed my dissatisfaction. They immediately credited the full amount to my account. Go GROUPON! read more