I originally left a negative review because I was charged a $211.52 site fee that wasn't disclosed when I booked the appointment. When I called to ask about it, I was told the company was busy, then that the referral company should have told me, and there were no notes on their end. It felt frustrating at first with a lot of back-and-forth. To their credit, they eventually refunded me the full amount, which I really appreciate. I'm glad they made it right, but I hope in the future they communicate fees clearly upfront to avoid confusion for other customers. read more

I was referred to this team by my inspector, and I'm glad I was. They recently installed a split AC unit in my town unit, and the experience was excellent. They were highly accommodating, professional, and genuinely great to work with. I worked directly with Joel and GJ, who were both prompt, professional, and handled everything in a timely manner. Even when we encountered a few hiccups, they worked with me to resolve them smoothly. Thank you to the entire team for a job well done. read more

I've used HI State Services twice now to repair or install a window A/C unit. When they came most recently for an installation, they initially only sent 1 person and asked if they could reschedule because the job required 2. Once they rescheduled, the job was completed very quickly. Would definitely recommend! read more

This company is friendly and very professional but relaxed in a good way. This is Hawaii so the workers were right on. I really appreciate them. I recommend them to everyone. And if you have questions the response is really fast. read more

Don't use these guys got a new central ac unit from them in 2019 , had to be called back multiple times to fix a leak , that was made by them when they put the new ac unit in and they charged me for that . Had to hire another ac company to fix the leak because they couldn't splice the copper pipe right. And now final in Jan 2026 the Lennox ac unit broke after only 7 years which in that 7 years gave me multiple problems.After doing my research multiple ac companies don't use Lennox in Hawaii because they brake all the time. Don't use these guys not reliable. If I could rate them zero stars I would! read more

Hi State Services needing to be called back numerous times for work that was either diagnosed wrong (hence having to pay for various parts) or fails to properly install new parts. Then try to charge you even if it was their fault. The gal that handles the phone appears stressed (short on words, wants to end call quickly). Not customer friendly. read more

My air conditioner is a chilled water system. It was leaking. I called many air conditioner companies but it was very difficult to find the right one. My friend recommended this company's owner, Joel. They came exactly on time for my appointment. The owner, Joel, was kind and quick to respond. The pan of the air conditioner that was leaking was very old, rusty and had holes in it. I had to order a stainless steel drain pan. After replacing the pan, it leaked again but Joel and Mark responded quickly and came back the next day to fix the problem. Mark is a very hard worker. The problem was solved beautifully. They did a great job! thank you so much again read more

After working with four other AC companies and an awesome referral by a neighbor; we've found OUR new air conditioning crew. Joel and John brother owned local business services the Ewa and Oahu regions. His two technicians, JJ and Richard showed up ON-TIME and at 6:30am to perform the exact job in-which we hired them for. I cannot recommend this company enough! If you'd like great workmanship coupled with folks that not only show up on-time but early and prepared for the job, you cannot go wrong with this small locally owned business. Many Mahalo's and I look forward to using your services for our properties in the future and referring many more clients, Realtors, and friends your way. read more

HI State Services - Nordyne/Maytag IQ Drive System - Heating & Air Conditioning/HVAC Near Me

The employees are very nice but holy Jesus, if you're not on top of them, they will NOT keep you updated with parts, appointments, charges, reversed charges. In the end, did they get my AC running again for over $4,600 in charges AFTER I chased them for appointments, parts, and corrected their overcharge? Yes. Would I use them again and recommend them to others? No. Do what you will with that information. read more

Joel and his team were extremely helpful, responsive and professional when they helped us with our AC installation. My wife and I noticed that HI State Services offered a larger Hawaii Energy rebate than other AC companies. I highly recommend working with Joel and HI State Services! read more

Joel and his crew did an amazing job from the initial point of contact to get an estimate to scheduling and finishing the project. I am overall satisfied with their service to installing the split system to our house. The crew was very friendly, worked hard and did a professional job. I am going to be recommending to anyone who needs to either repair or install a new air conditioning system. read more

HI State Services - Heating & Air Conditioning/HVAC Near Me

Joel did an exceptional work! He came 15 min ahead of time, work relentlessly to get the job done for a fraction of the cost I had to pay somewhere else! Very kind, well mannered and focus on the job! started at 9:00 am and finished everything perfectly by 2:00 pm! Now our AC works perfectly! I am extremely grateful to Joel's servise and recommend him highly to anyone who needs and honest, skilled, and knowledgeable AC contractor! Well done Joel :) read more

Fast, friendly, and reliable service. Technician was very knowledgeable and informative. I would definitely recommend this company!

We have a few Carrier ducted central air conditioners in our home which were corroding out due to salt air exposure and old age. I called in four contractors for estimates, and chose HI State Services to replace my old equipment with energy-efficient and corrosion-resistant models. Joel and Jon made the process easy and straightforward, from the initial visit, then revising the estimate to fit what I wanted, and finally to a quick installation. All of the workers were courteous and professional, and although I made a last-minute request for additional work, Joel included that without charging me extra. I recommend HI State Services because of the excellent experience I had from start to finish. read more

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Super fast and friendly service! There's hardly anything worse than a broken central A/C in the middle of the summer. We needed help fast because every day having to deal with hotter temperatures indoor versus outdoors was driving my family crazy! HI State Services came recommended to us and I was not disappointed. Joel was able to assess our situation quickly and identified exactly what needed to be done to rescue us from the oven our house had become. I think it took him less than an hour, but even still he was always professional and friendly. It's never a matter of IF your A/C is going to breakdown, but WHEN. So when it does happen down the line, I'm definitely calling on Joel and HI State Services, no ifs ands or buts. read more

These guys really let me down. I previously left a 5 star review for them, that was a mistake. They did a repair for me on a 4-year old system, and later they cleaned a few units inside. All was good and mostly professional, but then they just went limp and disappeared, leaving me with a broken system. I called them for a repair, they came and quickly diagnosed the problem and said I needed a few simple repair parts. They claimed they would get the parts from the local supplier and call to schedule the fix. That was a couple of weeks before Christmas so I gave them some time and even waited until after the New Year - they never called to finish the work. So I called them and reminded them the job was still incomplete, they said "let me check on that and call you back",,,, no call back. I waited a week and called again,,, this time they recognized me, apologized profusely for failing to follow through, again, and this time they promised they would call me by Monday to get the job done,,,,,, no call on Monday. I waited two more days, called again, this time it went straight to voice mail,, I pleaded with them to please come fix my A/C like they had promised to do three times,,,,, no call back from Joel. Now its like they're too embarrassed, or too scared to call, and they're paralyzed by fear and inaction. I don't get it. I was always very polite with them, I tipped the guys who cleaned the inside units $20 each. I gave them lots of time and opportunity to let them follow through on their word,, and they didn't have the respect or decency to even call. Just a total blow off! I suspect it's because the work is covered by the manufacturers warrantee and they won't be able to bill me, but since they don't have the courage to call me back I guess I'll never know. I've been sitting with a busted A/C for almost a month now. Time I could have used to find someone who isn't lazy and unprofessional, and masquerading as legitimate tradesman. Not reliable, not worth anyone's time. At this point I wouldn't let them fix my A/C for free. I just don't trust them to do a good job. BTW, just went to their website to find some info, my virus software went off like a fire alarm with a Phishing alert and blocked the site. read more

HI State Services was recommended to my husband and I by our residential community manager in Ko Olina as an A/C service provider, so it was disappointing to experience their dishonest and unprofessional tactics. Although Joel is personable, I found HI State Service's pricing tactics way overpriced and dishonest. In addition to not disclosing how much total it would cost to replace freon, the quote of services were 5X the cost that other A/C companies charged to fix our broken evaporator coil. When I called Joel out on their overpriced estimate and requested for a new quote, he TEXTED me that his company is busy and would no longer be able to help us fix our A/C. I see in the reviews below that another Yelper had a negative experience with this company specifically with fixing Evaporator coils. Beware Yelp users! There are honest and professional A/C service providers out there. Unfortunately HI State Services is not one of them. read more

During the recent heatwave it's been hard to find an A/C repair service that was not booked out weeks in advance. HI State Services was an exception--and now I know why. They are quick to show up (multiple times), quick to take your money, and then quick to disappear when the "repairs" only work for a couple of hours. Eventually we got help from another company's technician who knew what he was doing. He fixed our unit with the simplest possible repair in under half an hour, and left me convinced that HI State Services, who seemed to be intent on replacing our A/C system one part at a time, was not addressing the actual problem (which is a kind way of saying that they were incompetent). Even that I could forgive, but the most irritating thing is the promised call back that never arrives. You have to chase after them for the privilege of being exploited. Is that any way to run a business? I may be a stupid homeowner who doesn't know an evaporator from a condenser, but even with no air conditioning at least I can sleep at night. read more

Service was top of the line with these guys. Prior to finding this company, we were turned away from others and other companies told us we had to wait a month before someone can come help us. HI State Services was able to diagnose the problem and came back a few days later to fix it. We had to replace the entire unit in our living room and helped us in choosing a unit thats better, will cool faster, and is energy efficient. Joel and Jon finished the job in 5 hours and they also cleaned our other units in the house. They were super nice and was very thorough with the job. They also filled the holes in the wall that the old unit left behind. And even tried their best to work quietly when our baby fell asleep. I HIGHLY recommend this company to do any ac installations or repairs. Their prices are pretty competitive compared to the other guys that turned us away. read more

HI State Services - Brand new unit and the holes they patched up for us. - Heating & Air Conditioning/HVAC Near Me

Our central air conditioner was on the blink for a couple days before I called Joel Bareng of Hi State Services to schedule an appointment. I called him on Thursday and he was able to come out on Saturday morning (today.) he did a quick and professional diagnostic on our AC and found the problem right away. He left and did some legwork to find the part he needed to repair our AC but was back in no time at all to fix the problem. Our AC is now up and running cool on this hot Ewa Beach day. All this was done in a day- within 5 hours to be exact! We were charged fairly and are very happy with Hi State Services. We highly recommend giving Joel a call if you need quick, professional and affordable air conditioning services. He also has a great AC maintenance package special thru April. read more

HI State Services - Heating & Air Conditioning/HVAC Near Me

What a GREAT find - GREAT service - GREAT job. When all of the big companies wouldn't answer HSS answered the call immediately. He said he will be at my house in 30 minutes and made it in 28 minutes. I'd recommend him to do work at my mom's house. Now there is no stronger endorsement than that. To top off the great service, the price was almost half of what the other guys charge. GREAT price! read more

Joel and his team are outstanding! They provide reasonable prices with timely and quality service. I had warranty issues with my Fujitsu system and Joel and team worked tirelessly on my behalf to have mfg stand behind the product. They never abandoned me for which I am greatly appreciative. I highly recommend them to all looking for honest, high quality AC work. They are the best. read more

Just got a/c installed for 3 upstairs bedrooms! Joel, Jon, G.J., and Nate were professional, knowledgeable, and efficient! They all were wearing their masks and did not take any breaks! I would highly recommend them for your a/c installation! read more

A+ business! Thank you, Joel, for the quick, professional service. My phone call was answered promptly, bonus: he was able to squeeze me in a couple days earlier than promised. Joel came to do the repair, found the leak in our AC, made sure that was the only leak in the unit, fixed some oddly placed piping the AC installers (not HI State Services) had done. We are so satisfied, we are having him come back to service all of our units before the hot months. Highly recommend! read more

These guys turned out to be great to work with. Affordable/honest quote and efficient/friendly service. We'll absolutely be using these folks for future services. read more

John is as good as it gets! Very detail oriented and smart when it comes to getting you what you need and nothing more. He and his brother are very efficient and clean which matters a lot to our clients. And above all a great guy who will answer all your questions and concerns. read more

I am extremely happy that HI State Services came to the rescue of my family and quickly repaired the refrigerant leak that was preventing our ac system from working. They are honest and have reasonable prices. read more

Always promise to schedule an appointment but never on time. We need to call them so many time. If I am you, find the other company. Would NOT RECOMMEND TO ANYONE. read more

Had an issue on a Saturday, came and fixed same day. Much appreciated prompt, good service. Mahalo nui.

they came on the weekend and fixed my A.C. quick and with good prices. Definately recommend his work.

Had a bad experience with this company. Would NOT recommend to anyone. If you're going to do business, please ensure he gives you documentation!! We're displeased on the lack of communication from the owner, Joel Bareng. We had a consultation with him back in January. We had him come twice to our home due to our evaporator coil having a leak. He removed the coil back in February but both times the coil has been the incorrect size (not Joel's fault). And now We're still trying to get in contact with him because Admor's GM, Charlie, told us they have not received our evaporator coil from HI state service. Joel, please contact Charlie so we may clear this up. We've called, left a voicemail, & texted you regarding you giving us a tracking number. We still haven't received any communication. You have both our numbers as well as Admor's. Update: My husband texted him to give us a call (it's been almost 2 weeks since he answered!) and told him that he was going to get the police involved. Joel finally called. & even though Joel stated to us that he took it to Admor TWICE (in person & via text), he now said that his workers recycled our evaporator coil. He stated that our coil is under warranty so why would your workers recycle a piece??? He stated he didn't understand how the warranty process worked... as a business owner, he should be aware of everything HVAC, business, & consumer related... he didn't go above & beyond for us. But thankfully we found an amazing company who has gone above & beyond & still accepted us even after Joel left us with no coil. Also, he broke our light fixture (since February & its now April) & he has yet to fix it even though he said he was coming next week (back in March) to fix it!! You reap what you sow. Remember that! I hope this review helps someone so they can find a better company to work with! Mahalo read more

HI State Services - Joel stated his guys recycled our evaporator coil (even though Joel stated it was under warranty) - Heating & Air Conditioning/HVAC Near Me

Awesome service from Joel and his team. I had Joel replace my AC unit about 2 months ago. He gave me a great price and awesome service . Definitely the guy to call when you need AC service. Highly recommenced! read more

I found about them through a friend. They were reliable, worked fast and did good work. Thank you!

Hi State Services has been our go to for a/c installation and service. They are a locally owned, small family business who has installed central air in our home as well as a ductless split system in our master bedroom. They also installed a ductless split system at my grandmother's house and have done maintenance for a few of my friends as well. We are all very pleased with our a/c systems and service, and sleep much better throughout the night. They are friendly, professional, and good looking too! read more

Mahalo Joel!!! HI State Service is the only company I will call when problems occur. Joel is quick to answer the phone when you call and is prompt and works tirelessly at troubleshooting and completing the work at hand. These traits are hard to find in people today!! read more

Our AC went out during the weekend and he came by after hours to see what was wrong. He troubleshot our unit and had it running so my family could sleep comfortably. read more