Just had our bedroom split AC unit serviced for the first time since we bought it about 5 years ago…read more(oops). It was feeling not quite as cold and the fan seemed like it was working a little harder, so I wanted to get it cleaned before the hot summer months hit! I *hate* making phone calls, but the receptionist was SUPER nice, so that immediately put me at ease. Their quote was flat rate and very reasonable so I was happy I wouldn't be guessing how much it would come to at the end. She apologized for not being able to get me in the week I called but was able to fit me in the next week - which was faster than I had expected! The technician came at the quoted time and took about an hour, which is how long they had told me on the phone. It says something about other companies on island that this is a noteworthy comment! He was very friendly and worked quickly and efficiently. He showed me the visible spots he had cleaned, but the best thing is now our AC is back to being icy cold - I had to bump it up to make it warmer! - and it smells nice and clean. I paid in cash (there is a fee if you use card. You can also write a check if you prefer). We will definitely be happy to use this company again in the future!

I've been meaning to get on here and write this review for this company. Want to give a shout out…read moreto Raberta (not sure how to spell your name sorry) the nicest girl who answers the phone every time I call. She's knowledgeable, kind, and doesn't rush you off the phone. She seriously takes time for each customer to make sure the problem gets solved. Also, thanks to Damon for working with us. We're the type of family to pick a company and stick with them forever and I'm so happy we found this company for our AC needs. Although ACs are expensive, they always work with us to find the best solution to the issues we are having. They've been doing our cleanings and repairs for years now. Just wanted to say mahalo!

Shayden was our service person for our ac unit. Very personable and knowledgeable. We had level 2…read moredone and he was very efficient in his work and got the job done within 1 hour. Will use pristine ac again in the future for our other ac unit

What a pleasure doing business with such a professional company. I have a total of 5 split system…read moreall installed and regularly serviced by Pristine AC. Been doing business with them since 2014. Such a reliable team of people. I shall continue doing business with this 5 STAR company.

I called Kristi at Air Source to get my AC units serviced, and despite their busy schedule, she…read moremanaged to find a date and time that worked for me. The crew came out and was incredibly friendly, efficient, and professional. They were also very neat and made sure to clean up completely after the work was done. It must be a great company to work for because all the guys were so nice, and you could tell they genuinely enjoyed working together. When I received the invoice, much to my surprise, Kristi had applied a rebate that I wasn't even aware of! If you need a reliable AC contractor, Air Source is the company you want. Be warned--they are in high demand, but this is absolutely a company you can trust. Thank you, Kristi and the gang!

Another great Mitsubishi Split AC install, to my master bedroom. Job was done well , they did the…read morejob fast and they cleaned up after they were done. This is my 4th install by Air Source. Service after the install was great too. Thank you Kristi and Kevin for doing my install. Thanks to your workers that came that day Kana and his partner. Also to the electrician RJ job well done . I recommend Air Source if you need AC products or service .

The KK Air conditioning team was fast to respond, professional, reliable and a high-quality AC…read moreservicing team. Myra (office manager) was very sweet and got back to my quote and questions very fast, explained to me whats was included with maintenence cleaning my split AC indoor and outdoor units and was able schedule maintenance with my day time preference in 2 days. They partner with Hawaii Energy and gave me $150 off instant rebate for maintenance cleaning both my indoor and outdoor units, which made their rate very competitive compared to all the other company quotes. Cleaning day I was notified in advance when the technicians were on their way. The 2 technicians were professional and came on time with their company KK air conditioning truck and van. They were both very nice and patient with my 2 curious toddlers and dogs. The cleaning work was phenomenal, and both indoor and outdoor units were squeaky clean when they were done. 3.5% fee for credit card payment and received an email invoice receipt. Im very grateful to the KK air conditioning team and will definitely be calling them again. Thank you KK Air Conditioning!

In mid May 2024, I had our central air conditioning serviced. I contacted this company after…read morereading the reviews. The appointment was made very promptly and Myra was very friendly. On the day of the appointment, we noticed the two technicians were consulting with someone on the phone. We found out later it was the owner of the company. Long story short, they were confused about the drain lines and had to spend additional time "unclogging " them ( which we were charged for). We paid over $500 for this "service"! We were grateful for what we thought at the time was their due diligence and thoroughness. I even wrote a very complimentary review on their website. Fast forward to August 31, 2024 when we discovered a leak originating from the upstairs ceiling. The origin of the leak was an overflow of the drain pan from the air conditioning unit because the drain was not working properly! I immediately called KK air conditioning to let them know and Keith the owner came out. He informed us that the installation of the condensate pan was improperly installed (this is not true because this is not a new installation and we have had it assessed by two other AC companies since then and they did not mention improper installation) which caused the leak and that the technicians cleaned out the secondary drain because the primary drain was difficult to access as it was underground?!? I asked him why weren't we told this at the time since we're not the air conditioning experts and he replied, "they're just technicians " . Keith felt he was doing us a BIG favor by not charging us a fee for coming out to check on this problem. The cost for the damages of the leak was over $53 thousand dollars and took 3 months to resolve. Our homeowners insurance was increased 278 percent for 5 years!

Bryan was on it, installation happened on time and only took 2 days. His crew was amazing, the ACs…read moreare fantastic. After the fiasco with a different company, I was more than happy to work with this one.

They did an amazing job installing a split level AC in my home. It looks professional and…read moreeverything works great. Best of all the price was fair!

Fast and detailed responses. I was given a tentative quote for a cleaning on my split units after…read moregiving them the necessary information. It was not the cheapest but I was impressed by their timely responses and no sales pitch. Very straightforward. I was given several dates and times to choose from and they scheduled me. Two techs showed up, a little early which was perfect, they got right to it. Super polite, took their shoes off. My AC's were filthy and gross. They cleaned and sanitized without leaving any mess behind. My refrigerant was low with a suspected leak, however that will have to be a next month problem. They urged me to top off and fix the leak as soon as possible and let me know what would happen if I didn't fix it soon. Message received and understood. Thank you Ultimate Air Conditioning! I'll be in touch next month! Ps: the AC was cold before but it is extremely cold and feels super clean now. Shot out to Kimberly for the quick and painless quote and scheduling and to Keahi and Levi for the amazing service and advice!

Super responsive and was able to book the full thing via Yelp…read more The came out same day which was great. The only small thing was the technician was 1.5 hours late due to being with another customer, but he did call to inform of the delay.

Called for maintenance on current system and estimate for new additional units. Prompt,…read moreprofessional, and courteous service. Best prices over other proposals - easy decision to go with them again. Alex and crew did an amazing job for my multi-zone install. Hiding drain piping into gutter downspout and routing piping/conduit cover to fit perfectly through tight space. Others would probably just take easier, less-aesthetic route. Entire crew was prompt, courteous, professional, neat and clean. Highly recommend ACS. They are top-notch.

Our split ac went out and we called the Aire Conditioner Shoppe for an estimate. Monte came and…read morethey noted the cost to repair vs replace and we went with replace. Fast forward and the crew came and swapped out the old unit with the new one in about ab hour. Quick job and very respectable crew. I highly recommend them for repair, replacement or maintenance.

Need to give a huge shot out again to Brian and his team…read more We had to get another 18,000 BTU LG window unit unfortunately, because ours started not to cool efficiently. Our understanding is was ether the refrigerant was low and possibility could be the compressor. So we decide to order another 18,000 btu again through the app. Next morning Brian called my wife first thing in the morning and asked when we wanted to pick up our unit, so professional and amazing guy. I picked up the unit and came home and swapped it out in 1/2 hour since the housing didn't need to be changed. The bottom line is we will not go anywhere elsewhere to get AC units just because how professional, courteous, knowledgeable, and caring Brian and his team are. Please don't hesitate to contact Brian. He has a great passion for his clients and business. We need more people like this Thank you Brain and Team!! Iron sharpens Iron!!

I purchased an LG ac from them They did not properly…read moreimstall.tje unit leaving a gap under.tje unit on the outside I had a rat in my bedroom that night I called the cpany and sent an e mail.and text and over one week and no response other than they say it was done correct