Had an issue with my central ac system from the recent blackouts, technician came out and instantly diagnosed the problem (bad blower motor). Was contacted by an awesome customer service representative that laid out everything that needed to be done and the cost, in no time Jay came out and installed the new blower motor and circuit board, he also went through my ac system to ensure everything was working properly, awesome guy. Very satisfied with their all around service and they will be my go to company for all my ac needs. Mahalo read more

Had a leak with my split unit outside condenser and Pristine AC was able to give me a quick reply with a fair price estimate. Technicians who came out for the repair were knowledgeable and customer friendly. They were able to work with my work scheduled and fit in an appointment where i dont have to take the entire day off. read more

I phoned Pristine AC since one of my main AC units quit working. They figured out what was wrong with my AC (a bad capacitor) and had it working again in less than a day. Thank you for getting back to me so quickly and for the great service. read more

I worked with Lieann and Billy to replace a small unit and install a new 3-ton system, and the experience was excellent from start to finish. They're professional, clear in their communication, and upfront about scheduling. Even though they were busy, they kept us informed and offered to move us up when a cancellation opened. The larger install was challenging because we wanted the unit mounted on a rock wall with the pipes running out from the bottom. The team had to drill through roughly 20 inches of lava rock, which isn't easy, but they handled it efficiently and cleanly. The end result looks great and works perfectly. I'm very happy with the quality of their work and would definitely recommend them. read more

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My 14 year old Mitsubishi split A/C system finally gave out after years of great use. Pristine Air Conditioning quickly assessed my needs and sent two expert installers to replace it with a new outdoor unit and two new wall units inside. They did a complete replacement in 4 hours, it was, neat, seamless and the installers answered all my questions and also gave me some maintenance tips. It's running cool and quiet. Highly recommended! read more

Service was easy and quick to schedule. Technician came on time and was very friendly and knowledgeable. Explained the repairs done and how to maintain system. Thank you!! read more

Pristine AC has the best service and best staff! Highly recommend!!!! Thanks so much for helping us with our renovation loan requirement! You guys are the best!!!! Our entire ohana is grateful to you! Thank you very very much! read more

Pristine Air Conditioning - Rheem Central AC - Heating & Air Conditioning/HVAC Near Me - Kapolei, Hawaii

Excellent service, very professional, clean, made sure the newly installed units were working properly, explained the various features on the remote control. read more

5 Stars. I have a Gecko problem; one unfortunately gave his life in the pursuit of warmth within my outside compressor unit which fried one or all of my circuit boards. Regrettably, Pristine Air Conditioning Corp wasn't my first call. The first place I called said, looks like you need to replace the whole unit ($6,500-$7,000 quote). I said no thanks and called Pristine A/C. They were able to come out quickly, give me options and within a week replace the damaged circuit boards without mention of replacing the whole unit. The office staff and tech treated me with aloha, and I would be happy to recommend them to my neighbors. read more

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Pristine has expertly designed, installed, and serviced AC systems at all four of the large properties I've lived and worked in for over more than 20 years. Billy Souza, in particular, has been invaluable for his genius in spotting troubles in advance, saving me countless dollars and hours. Billy and all of the Pristine crew members go far above and beyond to provide the highest level of quality and service. If you want the highest level of AC expertise at a fair price, look no further . . . Pristine AC is the best choice, read more

Excellent and professional service - Melanie was kind and thoroughly explained the pricing for the various service levels. Shayden, our technician, was on time and did a terrific job on our two units. Billing was easy with the online link, I would definitely recommend Pristine for all your AC cleaning needs! read more

This company installed my AC and continue to be there for additional needs or help! Exceptional service, family oriented business!

We recently replaced our entire central air conditioning system and used Pristine Air Conditioning Corp. Billy Souza and his crew were amazing! They came in as scheduled and explained what they were going to do, by the end of the day they were done. The A/C was working when they left. Update: Billy made two service calls to our home due to the system shutting down because the safety switch (which was installed as a precaution) detected moisture in the existing drains which could have potentially created a leak. Billy decided to take the initiative and add an external drain to prevent this from happening again. Since he did this, the system is working perfectly! This is over the top service! We did not have to wait to have to be scheduled for an additional appointment, he did it on his own time because he did not want us to be without air conditioning and he asked that we text him the next morning to let him know if everything was still working. This showed us he cared for his customers which is becoming less and less the common these days. We are so thankful we chose this company to go with. read more

Great service always! Jason was more than helpful addressing an issue that another company could not figure out. His prices beat out the other company as well. read more

After 10 years my old central AC failed. The previous company I used for maintenance never mentioned anything about the severity of the rust on the old unit or the problems that could arise. I now had to research ac units, find a reputable company that was also recommended by the Hawai'i Energy website, and sort through multiple quotes which would fit in my budget. Pristine was one of the companies that I came across. They had excellent Yelp reviews and was one of the top rated companies on Hawai'i Energy. A quote was requested and Leiann made the process very easy. Billy came out and gave an in depth explanation of the work needed and recommendations for a unit. After all my research I decided to purchase a Trane unit. Leiann provided a quote which I felt was more than fair. Due to the large investment I was making, I asked for a second quote for the top of the line Trane unit. The second quote was of course higher, but I still felt it was a fair price for the unit I asked for. I went through many quotes from other businesses as well and most were in the same ballpark for comparable units. Some quotes I received were for basic units for a higher overall price than the top of the line Trane unit I was interested in. Pristine stood out due to Leiann providing the best service out of everyone to address my needs, concerns and choice of unit brand. I decided to give Pristine my business and the new unit was scheduled to be installed. The installation date was a while out but Billy and crew arrived on time. It was only a few hours before the old unit was removed and the new unit was installed. It's been over a week and the new unit functions exceptionally well. Leiann was with me all the way to explain everything and answer any of the numerous questions I had. Her response time was very prompt, professional, and courteous, both through emails and phone calls. I had a great experience using Pristine and have booked all my future ac maintenance through them as well. Central ac replacement is a huge expense and I suggest you do your research and shop around. If you decide to give Pristine your business, I highly doubt you will be disappointed. read more

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A Mitsubishi MSY-GL09NA split air was installed July 13, 2016. I did the cutout and drywall work before hand. That unit failed last week and I decided to replace it with a new larger Mitsubishi GS12NA. When removing the existing Pristine installed unit, I discovered the following: 1. The installer was LAZY and cut corners. While the studs were narrower than the unit, the unit was NOT anchored at all into the drywall, which is standard installation for a wall unit. From time to time, the unit would rattle on the wall. 2. For years, during the night we kept hearing dripping. Today I saw that the outside drain pipe was left dripping directly on my exterior wood baseboard!! A simple short pvc extension would have solved that drip from rotting my baseboard. Oh so, lazy. Even house painters commented that the drain pipe had not been properly completed. Great product. Lazy, lousy installer. What happened to trustworthy service? read more

Such awesome service! Very helpful. They explained and taught me how to set my remote. Also showed me where my breaker box was. Highly recommend this company! Very punctual, professional, and helpful. I am thankful, grateful, most of all not dying in heat. My A/C is back on! read more

Pristine Air Conditioning - My Mitsubishi AC. - Heating & Air Conditioning/HVAC Near Me - Kapolei, Hawaii

It's been years since we had our split systems cleaned. It was looking pretty bad and it got to the point where the better half said she thinks it is starting to smell funky. My friend highly recommended Pristine Air Conditioning to do the cleaning. We gave them a call but they were booked out for a month. I was disappointed as I knew what the better half would say. I think Brandi could sense that and she said she could possibly squeeze us in two weeks rather than over a month. She was very pleasant and had great communication skills which was greatly appreciated. Fast forward two weeks, Mike the technician came and inspected our systems. He was hesitant because of the age of the split systems as they do not make R22 units anymore. We talked about it and Mike said ok let's do it. I saw him taking it apart and taking the parts outside to clean them. He then came inside to tackle the dirty evaporator. He put plastic all around to catch the dirty water (there was lots of dirty water). When I came back to check on him, he finished putting the unit back together and was cleaning up. It looked amazing. I wish I had a before picture to show how dirty it was but then again you might faint and we wouldn't want that would we?!?!?! The better half couldn't stop looking at it as she was in awe. She said it even smells clean. Happy wife, happy life. Mike also gave us suggestions if we ever wanted or needed to upgrade to the newer more efficient split systems. The following day, Brandi called to see how everything went. She found out that we qualify for a discount and applied it. She sent the invoice over email and gave the option of paying by phone or online. I was already in the online portal so I paid that way. Fast and simple. Pristine Air Conditioning offers terrific customer service and workmanship. A+ all the way. read more

Pristine Air Conditioning - Our Split System is nice and clean again. - Heating & Air Conditioning/HVAC Near Me - Kapolei, Hawaii

Best AC Company in State of Hawaii. They have best technician and they have the best price.

I have used Pristine AC for more than 15 years and I have always been very happy with their service. The office staff and technicians are dependable, professional and friendly. I have recommended them to several other residents in my condo building and I will not go to any other company for air conditioning service. read more

Pristine Air is the best. They're reliable, reasonably priced, and extremely professional. They installed all the units in my home, and after more than five years, I haven't had a single complaint. Their team is always friendly, respectful, and a pleasure to work with. It's rare to find this level of service and consistency. read more

We are very happy with Pristine. They do great work and are knowledgeable about the chill water system in our building. They replaced the blower motor and fan, and updated our thermostats to some modern digital ones. Our old fan started rattling and became extremely noisy, and they managed to get it changed out just before we had some houseguests coming into town. It is so nice and quiet now. read more

Very satisfied with pristine air conditioning company for all my future services and needs and highly recommend this company to anyone else that needs their service prompt sales rep replies, and follow up on installation read more

An excellent company. Jason, the owner is a solutions-oriented person. We received 2 other quotes before settling on Pristine Air. They listened to what we needed and worked out the best solution to us. Long story short, the job was tricky because configuration of the AC and lack of attic space. But they did it! In fact, they did an exceptional job considering it was NOT an easy install and there were several times they had to come back to fix elements of the job. Every person who came to work on the unit was professional, friendly, and extremely competent. I would recommend them to anyone who needs an AC installed or replaced. Ofc, we will be using them for our yearly routine AC maintenance. read more

Pristine Air Conditioning - Newly created air filter grate - Heating & Air Conditioning/HVAC Near Me - Kapolei, Hawaii

After receiving 5 quotes to replace our split AC system with Mitsubishi, we chose Pristine. Their quote was very reasonable & we felt most confident with them. Their use of the the quote system where a customer can approve it online was nice (only company we were quoted from that utilized a platform like this) and the contract via Docusign was great too. Leiann from the office was pleasant to assist us in setting this up & Jason quickly eased my mind of the questions I had prior to signing the contract. Installation day was excellent. Bobby called to give me a heads up they'd be arriving shortly. Upon arrival, Bobby, Ed, and Ryan split off quickly & attacked the job. They were very respectful to our home and a pleasure to talk story with. We were referred to Pristine by neighbors who raved about them and I can echo their positive views. Pristine really cares about doing your job right... not just half @ssing it, or doing a patch job. Now i can join the club to confidently refer Pristine! read more

Rochelle was great to work with! Very accommodating with dates that worked for us! Technician was honest and did an excellent job! We had requested a Level 3 service. The technician stated that the coils didn't need cleaning so he completed a Level 2 service. Great business to work with! Strongly recommend them for your AC needs and service! read more

I have used Pristine Air Conditioning for the past 10 years and they are a top notch company. Recently, my central air went down and this company was quick to respond and got the job done. They have experienced technicians that are prompt and very good about letting you know the problem and what to expect. And most importantly , they back up their work. Thank you to Jason, Rachelle and all the workers at Pristine Air. read more

We have always used Pristine for our annual maintenance and been tremendously satisfied. Our old system finally gave out so of course we used them to install a replacement system. As always, they were professional, timely, honest and did amazing work. Will only recommend them. read more

Pristine Air Conditioning really came through for my small business. Our office unit broke and it was affecting our ability to work. Jason put us on his installation schedule within 2 weeks and three guys came out to do the job in 2 or 3 hours. They were polite, professional, and good communicators. Outstanding service! We will also hire them for regular cleanings to our three units in our location between H-1 and Wilder Avenue. read more

Josiah of Pristine Air Conditioning has successfully helped us twice when our AC needed repair. He's smart, efficient, friendly, and very professional. I highly recommend him. Terry Hunter read more

They came out as soon as they could and diagnosed the problem with our split AC. I always recommend them to others because of their professionalism and work ethics. Thank you Jason and staff! read more

Anyone looking for A/C inspection, repair or new installation should consider giving Pristine A/C your business. They were recommended to me by a realtor friend. Since then I've been using Pristine for the past 7 years for my central A/C annual inspections and repairs. Very professional office and technical staff. Pricing is very reasonable too. Always a happy experience working with them. read more

Love this company! I'm a Satisfied customer for years now and haven't been disappointed. They are my go to company for yearly servicing and/or any other AC issues. From the owner to his employees, you can expect to feel that the service you're receiving is 110%. Highly recommended!! read more

It has been six years since Pristine a/c replaced my central a/c system. Ever since that install, the customer service has been excellent. Top notch support from Rochelle in the office, to each of the a/c techs that service our system 1-2times each year for annual maintenance or other service. They take time to explain what they did and even show photos. Always exceed our expectations. read more

We finally decided to replace our failing window ACs which were really not keeping the house cool anymore. We called a few companies and had them come out for quotes. The first 2 companies took a while as they measured each room and did their calculations. One company was at our house for 2 hours...yes, 2 hours calculating different configurations and energy costs. Pristine was the last company we called. Billy came out right away and as other reviews stated, he blazed through the house and had pretty much planned out our entire system by the time he finished touring the house. He even thought about how to configure the systems so that we'd have minimal conduits running around the outside of the house. The configurations from the other companies had them running conduits across the length of some walls and through storage spaces. In the end, the system Billy planned out was the best one, even though he spent the least amount of time actually at the house. He really knows his stuff. Because of the way our house is configured, we had to install 3 systems. As in 3 full systems, not three indoor units. So it wasn't just a slam dunk. On top of having the best configuration, their quote was cheaper than the other companies by a significant amount. I had to double-check the prices because the other two companies' quotes were nearly the same so I was wondering if Pristine had left something off. Nope. Pristine had similar number/size of units as the other 2. Just in a better configuration. So we opted for Pristine. They worked quickly to schedule our install even though we had to reschedule once and they were able to get us an appointment just before our houseguests were scheduled to arrive. On the day of the installation, they came on time. Billy was part of our installation team so again, he was very deliberate in the placement of each unit to reduce the amount of conduit and bends (both for functioning efficiency and aesthetics). Plus he's a really nice guy. They finished early and did not even have to turn off our electricity and disrupt my working day. So now I am enjoying a cool home office and no more noisy window air conditioners running at night. All thanks to Pristine! read more

Pristine is, hands down, the best for install and service. Believe me, I've tried many other companies and "independent contractors" and you can't beat the price and service Pristine will provide. They will assess and service only what you really need, full service vs reg cleaning, are very professional and courteous and Rochelle and Brandy will process and give you the rebates that are available (whether you know about them or not! :)). They are very, very fair and NEVER push for anything more than what you need. I've been using them since 2017 and will not ever go anywhere else! If you're not fully devoted to who you use for your A/C service and installation, try Pristine. I guarantee you won't regret it. read more

It is truely hard to find a company in these times that stand behind there work. Top notch from the owner, office staff, and the techs. all are on the same page. Service and fare prices is what makes a company survive and grow in todays market. I have worked with Pristine Air for many years now and I will continue to have them do all my AC work. If you have an AC problem don't wait call them you will be very happy you did, I am. read more

Just got my whole house replaced with brand new Mitsubishi split A/C systems. Our home underwent major water damage and had to go through our home insurance to file a claim. I was dreading all the headache of all the paperwork I had to file surprisingly their admin had the correct paperwork and credentials sent in no time I was so blown away on how easy and painless that was. When it came to the consultation Billy was very honest and straight forward seemed super knowledgeable and passionate about his products. Proposal came in fast and the prices were very reasonable, Billy was also very prompt answering texts whenever I had a random question pop into my head about the air conditions we decided on. Installation day needs a whole new review in itself. They came in on time ready to go. Ran into some kinks along the way due to missing the fact that my wall was cmu and recessed. Unfortunately my drywall guys weren't due till a few more weeks so Billy was nice enough to go to the hardware store grab a dry wall panel to set it in so the unit would be flush to the wall. So used to people handing off jobs and delaying the work. The fact that he took the initiative and finished will have us coming back and sending other people for sure. They're definitely a hidden gem and I'm so grateful I found them. His assistants were also very knowledgeable and thorough with explaining how to use and maintain my units. They even fixed and rerouted existing drains to make sure our new units run efficiently. I give these guys an A++++ they have a customer for life we will refer everyone we know to these guys!! Thank you Prestine Crew for hooking us up and making us "COOL" again read more

Josiah was on time on property 5 minutes prior to 8:30am. A full service was done on my Mitsubishi mini split system. He was fast, professional, friendly & made sure that the ac system was operating properly. read more

Pristine Air Conditioning - Clean filter, fresh smelling air & cool temperature! - Heating & Air Conditioning/HVAC Near Me - Kapolei, Hawaii

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I had names of 2 companies that installed air conditioners in our condo. I called Pristine and they came to check within a week, sent me a quote quickly. The other place didn't respond, then after calling them 2 more times, sent me a quote which was a much higher price. Since we weren't sure we wanted to spend so much money, we waited a couple months before getting back to Pristine. They honored the quote and gave us a timeline of a few weeks. They came in, did the electrical work necessary and set it up in a few hours. It has been wonderful! They even sent in the paperwork for getting a energy efficient tax credit for us! I would definitely recommend Pristine air if you are thinking about putting in any sort of air conditioning system. read more