Thank you Neil and team for replacing my ac units!! What a great upgrade for my condo. ***Neil was very efficient in scheduling this installation during the middle of summer and the job was completed quickly!! read more

Aire Conditioner Shoppe - Beautiful Friedrich ac. - Heating & Air Conditioning/HVAC Near Me - Waipahu, Hawaii

Mixed bag. Excellent actual servicing (5/5), terrible experience trying to schedule appointments (2/5). Our Fujitsu Split Air units are old, and purchased from Aire Conditioner Shoppe so we continue to go to them for repairs even though the warranty expired several years ago because we liked the service technicians in the past. It's always a challenging event to schedule an appointment because the owner (Neal?) takes all the calls himself and he's frequently (always?) rushed and busy. He can be very brusque and a bit rude... Same thing this time. He actually asked if he could call me back since he had calls already on all his phone lines. I said ok. TIP - have your model numbers ready before you call, he won't look them up in his records. You may need the inside unit model numbers and serial numbers and/or the outside unit's depending on the problem. I, knowing nothing never seem to get it right ahead of time but after this last service call, I'll be ready for next time! He confirmed that he still had parts for our units even though they are old so he agreed to service them but he had a wait list two to six weeks out! Fortunately we were going to be traveling and could manage without the A/Cs for a few days so I said ok since I'm of the mindset that bringing in another company that I know nothing about may cost me more and I don't know if another company that I can trust. (But what do I know?) Also, this was the first time he was back logged so much. In the past we'd be serviced within a few days to a week from when I called. (But I think this is more the trend now with many companies I'd all kinds.) He called back a day after we returned from our trip saying he could send someone the next day and of course we said ok. We had a new technician who was just as nice as the old crew was. He was able to fix the units quickly since it was a simple problem ; thermostats). We asked if he had any idea how long our old units would last and of course he couldn't give an estimate (understandable). He said they could have problems again soon or even keep going a few years. We asked if we would get a discount if we replaced our units and were told that yes, Neal would give a discount to repeat customers. Two weeks ago (the six week mark from our initial call) I had a VM from Neal, he didn't seem to realize he'd already gotten our units fixed and was asking (hesitantly) if we still needed our units serviced. Or maybe he wasn't sure if the job was done so was following up to be sure? I did appreciate the follow up even though it wasn't needed. read more

Called several times to repair my split system only installed by them a year ago. It seems a critter shorted the board. They quoted me $950 initially to replace the board and told me no warranty on this cause of shortage. Worker was very nice but I feel they don't really want to help but want to overcharge whatever they can. I barely used the unit and they had no solutions. Very disappointed with their service read more

The only minor gripe was trying to get an estimate in writing, but other than that, Neil and Monte were responsive to my inquiries and the installers were friendly and professional when installing my Fujitsu unit. The lead installer gave me a brief instruction on how to operate my new A/C unit, before they cleaned up, which I appreciated. read more

The AC technicians were very informative, helpful and so accommodating. They did an immaculate job and cleaned up everything. Wow, I can't say enough about Monte and Rex- best crew ever !! Thank you. read more

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They did a great job in 1/2 day. Workers were friendly and gave you best placement options.

The service, quality, and value were just outstanding from start to finish. I had called several companies that service the Honolulu area and Aire Conditioner Shoppe offered the best deal. I would highly recommend Aire Conditioner Shoppe as they are very friendly , professional and respectful. I'm certainly using them again. read more

Five-star mahalo to Alex and his team for the superb, flawless installation of two Mitsubishi 9,000 btu mini splits. They executed the work in record time and left the site spotless. They even processed our energy rebate right then and there, thus shaving $1K off our bill. Fantastic customer service coupled with a terrific value makes them the go-to HVAC professionals to call when you need quality installation at an economical cost. The owner, Neil, is a US Army veteran so it was a pleasure to not only talk to him but to also support a local (45 years on Oahu) veteran-owned company. Highly recommended. Doesn't matter where you live, "from the mountains to the ocean from the Windward to the Leeward side", they will respond. Mahalo for reading my review. read more

I just want to give my 5-star review to Kua and the install crew of Alex, Zion, and helper (sorry, I didn't get his name). First off, Kua was great! Easy to talk to, replied to my request for an estimate promptly, and did my assessment very professionally. You can believe them when they say on their website "Guaranteed Lowest Price for The Same Product with Installation." I narrowed down my short-list of reputable AC contractors to four companies. Receiving estimates from each, The Aire Conditioning Shoppe was the last company I received an estimate from, and I'm glad I didn't exclude them. Hands down, The Aire Conditioning Shoppe gave the best price with installation. Pricewise It was an easy choice, and all gave the same 12-year warranty on the units and a 1-year warranty for labor (except for one company which gave 2-year warranty on labor). They also included a silicon protectant on the circuit boards to protect against shorting out by geckos which two of the companies didn't mention in their quotes and one company wanted to charge $350! So, all that was left to see is how well the installation crew performed, and they did a fantastic job! Alex, the installation team leader, called me in the morning of installation to let me know they were leaving the shop and about what time they would arrive. Once they arrived, Alex was courteous and professional. He clarified with me what units were supposed to go in what rooms and where the main condenser would be located, which was diAerent from where I had my previous unit. Zion was responsible for installing the bedroom air handlers/evaporators. He was easy to work with and made some suggestions that I didn't think of that would make my job easier to repair my drywall...Also appreciative to him because he was the one to have to drill through my thick concrete CMU wall which was a tough job. The install crew arrived about 8:40 am and after confirming the details, they immediately started breaking down and removing my old system. It took them about 5 1/2 hours to tear down my old system and install my new system. Very professional and clean installation. At the end, they went over the operation of the remote, explaining the diAerent modes and features. Also, at least for my job, they didn't require 1/2 downpayment like the other three companies I got bids from, and they also accepted credit card payment in full, with no extra credit card fee tacked on! I'm not sure how long that will last, but credit to the Aire Conditioning Shoppe for not passing that cost on to their customers. Finally, they have been around since 1979, a very long time. They have an A+ Better Business Bureau rating and are a Mitsubishi Diamond Elite Contractor. read more

We finally decided to replace our old split system and wall units. After a month of calling different shops, talking to reps and getting quotes we decided to contact the Aire Conditioner Shoppe. While they do not operate with cutting edge technology, they are certainly "old school" in a good sense. Most of my interaction with them was through phone calls and in person. Like many have said prior, Neil is a no non-sense type of guy and his people reflect that same attitude. Kua was our primary point of contact, and upon meeting him, I felt that these were the guys for the job. I appreciated that after an in person visit, they offered 3 different options that would suit our needs. They never tried to push for one option or the other, but simply explained the pros and cons of each option. Value wise, they had the best prices around for all 3 recommendations. We ended up going with a dual Fujitsu system and Friedrich wall units for our home. After scheduling an install date, they arrived promptly. We verified the plans and they did their thing. Their line set runs were clean and had nice straight lines. Unlike other installations in our neighborhood, I like the attention to detail they had installing the pipe covers. We were very impressed with the crews professionalism and installation. I would highly recommend the Aire Conditioner Shoppe to anyone looking for new AC units. read more

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Lowest price of my 3 quotes. AC was in stock. Installation was within a week of signing. Team took 2.5 hrs to install everything. Couldn't ask for a better job. Well done! read more

Aire Conditioner Shoppe - Finished product - Heating & Air Conditioning/HVAC Near Me - Waipahu, Hawaii

I had a Mitsubishi split-type air conditioner installed in the large bedroom on the second floor of my home by Aire Conditioner Shoppe. The technician who came promptly to provide the estimate was polite and gave a clear, thorough explanation. Later, Neil, who handled the phone communication, was very professional and quickly arranged the installation schedule. On the day of installation, three courteous technicians arrived right on time and completed the work swiftly and flawlessly. I had received quotes from four different companies, but Aire Conditioner Shoppe offered the most competitive price, and their service and workmanship were absolutely perfect. I'm very satisfied. From now on, I won't consider any other company for air conditioning needs. I highly recommend Aire Conditioner Shoppe to everyone. Thank you so much--I truly appreciate it. read more

I have used them for well over 15 years. Fast and friendly service, highly recommend..

From our first contact with Neil and followup with Kua, we were happy we chose this company. The crew headed by Alex with Zion and helpers did an excellent job installing our Fujitsu split ac systems. It was easy to see their experience as they performed their work. Everyone was pleasant, courteous, and they cleaned the areas well before leaving. The electricians they had with them were also very efficient and knowledgeable. We gladly recommend this company and crew for your ac needs. read more

Called them on the phone to get an estimate. Worst customer service ever experienced. No aloha whatsoever! He was very rude, impatient, and short. Can't believe they talk to customers like that....good luck next caller. read more

I highly recommend the air conditioning shop. I called them once doing warranty. And they came out right away and fix the unit that day. 2 weeks ago, my split air unit in my bedroom. Quit working. I called the owner Neil, The next day, he sent out his estimater to assess the situation and give me a quote. The price was right, and I booked the installation within three days Highly recommend!! read more

Just wanted to say to Neil Much Mahalo!!!! Your crew Monty and Boyz are Awesome. You are now my main contact to Keep it Cool in my business. Keep up the excellent service read more

Kudos to Monte, Mike and Rex! They installed my new air conditioner, the day after I called. Unfortunately the item did not work well and was found to be defective. They were back removing the old one and installing a new one the following day. These men were totally professional, worked very quickly and were a joy to talk to. These three made a situation that might have been very uncomfortable into a pleasant experience. Thanks so much Monte, Mike and Rex! read more

Neil and his crew are the best. Very professional installation and friendly installers. They installed at least 3 windows units for us and most recently a Mitsubishi Split unit which we Love. Will use them for all of our A/C needs!! read more

Called on Tuesday talked to Neil. Alex and his crew Installed 3 window units on Wednesday before the storm. Awesome service!!

Very fast to get back to me with an estimate also the price was way more affordable than the first estimate I got from another company. The estimator Kua was straight forward, helpful and knowledgeable also educated me with the size and best location for my unit to cool down my Living room, Dining Room and Kitchen area. The electrician and installation crew were respectful in my home. Quick and clean install, no wires showing and very clean work. Hands down one of the best investment and upgrade to my home. Thanks! Neal and the team @ Aire Conditioner Shoppe. For my new Mitsubishi Split AC System. read more

Aire Conditioner Shoppe - Mitsubishi Split AC System - Heating & Air Conditioning/HVAC Near Me - Waipahu, Hawaii

Alex, Zion, and the crew came out to install 4 9k split units for our hale in the desert of Ewa. They did a Great Job, each guy did their share of the work, very efficient, professional, and hospitable crew. Only in Hawaii, you have guys that act like neighbors or nephews and get the job done right because they care! Our Ohana really appreciate their hard work to bring "cool quality of life" to our family...for the second time! Yes...We had Neil Wiedeman's crew come out and put in a 24k split unit (high sere) in the summer of 2019, it's been pumping ever since. My cousin sent us to Aire Conditioner Shoppe, because she used them to service their AC units at her store in town. read more

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Had total knee replacement 2 weeks ago. I noticed water coming out of the existing air conditioner. I called Neil from Aire conditioner shoppe and told him I had an emergency. He sent a crew the next day. They came in did a quick,clean job Mahalo guys! Awesome job! read more

We've been a customer for over 20 years. Our entire home has the Fujitsu split systems and just last week we had to replace two units that were 20 years old. Yes, they lasted that long and we never hesitated to replace them with anything else. Our contact was Neil. He's straight to the point, answers whatever questions you may have and quotes you for your needs. The installation was scheduled within a few days and the guys (3) were on time, worked efficiently and neat. I have recommend them to my family and friends. They have been satisfied with their services also. read more

We have used this company for our air conditioning needs for 20 years. They continue to have the best and knowledgeable crew who are such a delight to work with. Today was one of those days when we had a problem with one of our air conditioners (which was due in part to our not cleaning the screens as often as we should). The crew found the problem quickly & corrected it, cleaned the screens and put it all back together in about an hour. Our air conditioner now works better than ever. If you have air conditioning problems, The Aire Conditioner Shoppe is the only way to go! read more

We recently gave Neal a call for our split unit that needed servicing. We set up an appt. And within a couple days Monty and crew arrived and took care of the issue. They're Prompt, reliable, courteous and reasonably priced. We've been customers for yrs. And highly recommend. Duke & Erin read more

frustrating experience. My $1000+ window unit replacement was installed in June 2022 and it went down within a year. The lack of responsiveness and resistance in providing even a courtesy response is disconcerting. Please check all your warranties and legal options before engaging this company. Basic things like completing the paint job on this install was left half complete (If we can even say that!). Disturbing. read more

Requested service for my split air conditioners.They performed the service I requested. They went above and beyond to complete the service. A little pricey, but worth it. Monte was the best! read more

Dealing with the folks at the Aire Conditioner Shoppe was a wonderful experience. Kua, the estimator, was easy to work with. He explained all the options for what I was looking for and provided information on both Mitsubishi and Fujitsu air conditioners. I received 3 bids and the Aire Conditioner Shoppe was the lowest ac company . They installed the ac quickly. Mike and his installation crew along with Domingo, the electrician, completed the job in a few hours. Their customer was excellent. read more

Neil and his shop provided excellent service at a great price. Aire Conditioner Shoppe gave me a great price a complete new mini split unit and were able to get it done very quick. They were able to quote me several thousand dollars less then other big shops. Great local shop vibe with excellent customer service. Will be using this shop for my future AC needs. read more

Thank you to the entire staff. Fast responses and good job to the crew who installed our brand new ac. I would recommend this business. Price for a window ac with installation was reasonable. The best part I like about this business, I did not need to leave my home to made all the arrangement over the phone. Thank you Aire Condition Shoppe. Happy New Year!!! Richard and Cindy read more

Mahalo to Neil, Alex, and the team! Very responsive and affordable with their quotes. Answered all our questions. The installation process was quick and professionally done. Wife and I love the new ACs! read more

OMG, I wanted to share the wonderful experience that I g.t during the installation from Monte and his crew this morning. They called me early because they just finish a job and request to come and install the AC in one of our units at the Hale Kaheka Building. I was very impress with the service and how fast and quickly they remove and installed the new AC. I will recommend this company because of the service and profession of the crew and respect. Well done and a HIGH 5 to Monte and the Crew Mahalo! read more

Reasonable price, came on time, nice work and cle aned up. One of the inside unit was not on the bracket on one side. called Neil, Alex called me right after, and came up to fix it. Reccomend! read more

Calling/emailing or texting may give you a response from Neil; wiedemann001@hawaii.rr.com. Neil is a man of few words & quick to your point. Don't be put off. Monte, Rex, & Julien showed up on time; skilled & replaced my window units professionally. I recommend this company to cool your home; they have for me over 20 years. read more

Hats off to the Niel, Alex, and the crew! We got 5 split units installed and the team worked rain or shine to get the job done. We were amazed and so happy to get everything scheduled and installed so quickly and professionally done. Really happy with our A/C units.... Many thanks for getting us ready to beat the summer heat. read more

Call Leeward number off their website about fixing or replacing a window unit but the guy who answered was so rude.

Do not buy from from them. They do shoddy work. They cleaned my Fujitsu fan wheel using a brush while it was running. Black mildew from fan wheel al over my living room. Took me 2 hours to clean up the mess. Shoddy install on my Mitsubishi tri zone A.C. drain piping didn't even connect to pvc pipe they used tape as part of the connection to pvc. This shoddy work was hidden under a plastic gutter on the siding. Owner Neil said one year labor warranty so 8 years later I remove gutter to paint house because of leak on wall and find out why. Owner said to post the pics he doesn't care. He doesn't care about his reputation and customers anyway. Read the other reviews. See attached butcher job they do. read more

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Alex and his crew did a fantastic job. This is the 5th unit we've had installed by the Aire Conditioner Shoppe and they are the best value in our opinion. Good price, good company, great team! Thank you Neal! read more

This co is Da'kine!!! From the owner Neil to the respectful and fun installers. I've used them 3 times on my own property and have referred them to many clients. You won't find better service or prices on Oahu! They even return your phone calls- imagine! Great Company Today they showed up on time AND wearing Masks. I give them 6 stars. read more