Can't say enough good things about A & E Air Conditioning. Paula in the office was always responsive and quick to get back to us regarding scheduling and payment. Aaron and Sheldon did an in-wall AC install in a couple of hours and it looked fantastic. They even replaced the trim wood and painted it. Excellent customer service and professionalism. We highly recommend A & E for AC installs. Dan G., G.M. Diamond Head Sands AOAO Honolulu read more

A&E Air Conditioning Specialists - Friedrich 12,000 BTU unit installed. - Heating & Air Conditioning/HVAC Near Me

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6/21/21 I looked on Yelp to find someone who could troubleshoot my AC ...today. There's a quote feature on Yelp, so when I typed in a request more than one business contacted me. That was easier than searching viable businesses in the area. One of the other challenges that I have is finding solid companies servicing the Waianae area. Usually businesses work within the radius of where they reside. After the Yelp message, I followed up with Paula on the phone. She asked as many questions as we could answer regarding the system which is great because we both wanted a successful mission! A few hours later she was able to dispatch Aaron to the house. He was personable and relatable. He explained what was the problem in non technician terms. He gave a couple of troubleshooting pointers for the future and recommended a realistic servicing of HVAC. Diagnostic price was cheaper than another company by $70. Labor was reasonable. Invoice was sent on my phone and paid via their app. Easy peasy. Paula followed up again to ask if everything was ok! FOR. DOUBLE. SURE. Overall a great experience!! read more

Paula and the service tech were awesome. Really helped out when we had an issue and were able help us quickly resolve our AC troubles! Highly recommended and will be reaching out to them anytime we need AC help. read more

Easy 5 stars!! Everyone was so nice and helpful throughout the entire process. I was actually a pain in the butt and went back and forth between a window unit and the modern split unit, and they answered all of my questions and concerns until I was ready to go. I am so happy I went with the split by the way. The price was fair, and they cleaned up great after. read more

A&E Air Conditioning Specialists - New Carrier AC unit! Such a relief to have a nice new unit in here - Heating & Air Conditioning/HVAC Near Me

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A&E responded to my request on Yelp. My friend called the contact number they provided and gave all of the information they asked for over the phone, then we never heard back from them after that. Guess our job to install a window a/c unit was too small, but should have received a response either way. Dissapointed. read more

Can't say enough of bradda Aaron! Professional, Reliable, and prompt! An emergency job of a leaking AC unit and water logged ceiling! We needed help! looking through Yelp, A&E sent a helpful message! My wife called Paula and confirmed! Aaron would be coming to diagnose our problems. My wife was impressed! She said "that was the fastest response in my life" LOL! Aaron fixed our problem with some recommendations of maintenance and maybe upgrading the system at a later time . The work was fast, clean and affordable, no complaints here! Number one is that Aaron is a super nice guy with 30 years of experience, a honest family run business that is highly recommended. A&E , Call for your next AC repairs and maintenance . read more

I have a window AC and it was hard finding a company to service it but A&E came out and the gentleman did a excellent job servicing my AC. I'll be contacting them for my next service. read more

They're great! Paula and Aaron were very helpful in setting up and scheduling my appointment. They were able to fix mistakes made by the original ac installer. Sheldon was the main mechanic and was a good communicator with time and location. He was prompt and tidy and explained what he was doing. I'm very grateful for their help and assistance and would highly recommend them! read more

I love this company! Every interaction I've had with them, from estimates to installation, has been smooth, easy, and professional. I originally contacted them via Yelp last fall to replace one window unity, and they did such a good job, I didn't even search for other companies when I decided to install units in two additional rooms. Paula does such a wonderful job keeping everything moving: answering questions, providing information, and dealing with HOA details. Sheldon and Aaron are the two technicians I met, and both were friendly, courteous, and professional. The work is wonderful, and I will sing their praises to anyone looking for A/C assistance! read more

Very excellent customer service and very professional. Wore a mask throughout the entire time at my house. Very fast service too!

Professional & quality air conditioning! We had A&E service our air conditioning units, we had no idea all the dirt and filth was circulating in our home. Aaron and the team knew exactly what they were doing and worked so efficiently. I will definitely be having them service our ACs twice a year, it is so worth it! Thanks guys! read more

These guys have great customer service and they are excellent all around! They were quick to respond and schedule an appointment and made the process so easy for our family. We'd definitely recommend choosing A&E! read more

I needed to replace a through the wall A/C which was smaller than what Lowes and HD carried, so I requested a quote. A&E AC was the quickest to respond, and Paula, after a consult with photos, located a suitable one and scheduled me. Sheldon and Aaron's installation included creating a frame inside and out, cutting wood, filling screw holes, and actually painting the frames. I was floored! I couldn't believe the excellent customer service! Aaron even noticed a fluorescent fixture without bulbs and got it working so I wouldn't trip, he said! These two are professionals as well as the nicest friendliest caring guys anywhere. I'm so glad we connected. Thank you very much. read more

I love my new unit and the service was amazing! I did not expect it, but they installed on Christmas Eve!! Service was fast, seamless, and so appreciated! They were masked up, and very cautious. Thankful we can support our family owned and operated businesses!!!! read more

Amazing customer service & they were so helpful. Their free estimate helped us to find exactly what we needed and they were quick to help get all our units installed. Thank you A&E! 10/10 recommend read more

I called another AC company Rutan Refrigeration to do unclogging of my central ac drain. Later that day after they serviced my AC the unit shut down and I couldn't restart it. I called them multiple times to return to my house to trouble shoot what happened because myAC was running fine all the way up to the day the serviced it. Finally I was able to contact Rutan Refrigeration after 3 days of constant calls and they sent a technician back out. They said I had a blown transformer in the attic and will need to order parts. I called them a thousand time in the next 5 days and they said they are still searching for vendors for the part and will call me back if they find the part with a quote. I called a thousand more times requesting status with no luck. They simply ignored or screened my calls. I called with a different phone and they answered. When they answered they said they still can't find the transformer part that's why they didn't call me back. My friend who knew a little about central ACs said Cosco air conditioning and even Home Depot has that. So makes no sense they can't source the part. My friend ended up helping me install the new transformer. They had a full shelf of those for $15. Yet somehow Rutan made like it was extremely hard to find and that it wasn't available locally. This is where A&E air conditioning comes in. I reached out to other vendors on Yelp to just get this fixed once and for all since Rutan wouldn't answer phone or return messages. Within 1 hr Aaron called me backed inquiring about what happened. I explained to him the above situation and that we would like him to come out to my place to check out the AC since me and my friend are not professionals. I sent him pics of our transformer and thermostat and had several phone calls with him bc we couldn't figure out why only the fan was firing on but the compressor wouldn't start. Aaron knew immediately what the problem was and instead of coming to the appointment and collecting a diagnosis fee he walked me thru the fix and got it to work. He was so honest and good guy to tell us what wire we had wrong. He could have easily made a quick buck out of us but he didn't! Next AC repair I'm definitely going to Aaron and A&E air conditioning. Easy 5 stars for honesty, reliability, and costumer service! read more

Very fast response time and excellent customer service! Our central ac was blowing warm air and Aaron was able to come check it out the same day. Diagnosed it and was able to repair 2 days later once the part was available. He and Sheldon are very friendly. Would definitely recommend! read more

Sheldon was our technician he was professional , knowledgeable and I was very happy with his service. We will definitely be using A&E in the future. read more

Called, texted, or emailed three other AC businesses, one of which I had previously purchased an AC from and one that had previously serviced an AC for me. None of the three answered their phones after several days of calling them. All three said to leave a message "after the beep". However, I couldn't leave voice mails for two of them because the mail boxes were always full; one I was able to leave a message but never heard back from them. None of the three responded to my numerous emails they encouraged me to send and I was beginning to panic that I wouldn't be able to deal with my AC in the time frame required by my condo! The first time I called A&E Air Conditioning the phone was answered by a very helpful woman who, after hearing what I was looking for, said she would have some call me to set things up. The next day I received a call from Paula. I explained to her that my building is being painted so I needed to have the AC out of the window on certain dates. I told her my AC was about 8 years old and I wanted to replace it rather than see if it could be serviced. She confirmed that they had a comparable unit in stock and set a removal date for the old unit and an install date for the new one. She emailed an estimate that I was very happy with and, after I made the required deposit, the dates were both confirmed and the AC unit reserved for me! Now I'm all set and worry free! Mahalo to Paula and the A&E team for being so responsive and working with me on my specific situation! read more

Great job Aaron!!! You really work so thorough and clean, you even make all the lines and drainage neat and tidy. Thank you very much for the Job Well Done. read more