We did not hire a locksmith, however Eldon Mcmichael came to our home with one of his family…read moremembers when I was not home. The family member does not reside at the household. The renters who live here watched him take off the lock, make a mold, and copy a key for our front door. This is both unprofessional and unethical, not to mention against the law. If he can do it here who's to say he wouldn't do it at your home. If I could give him zero Stars I would. A police report will be filed.​

On short notice, they replaced all home entrance locks and opened a locked file cabinet that had…read morebeen jammed by the movers mishandling it. Highly recommended.

Needed a simple key made that Home Depot messed up copying 3 times so I went to the local business…read moreand they did it in one shot! The guy was super friendly and it was very inexpensive! Made my small task quick and painless. They have lots of keys and safes in stock for purchase.

A great place with great service. I know the owners personally and they are wonderful trustworthy…read morepeople. They work hard and always service with a smile. They have helped many people with lock and safe needs and well as volunteer in the community. If you have any lock or safe needs, this is the place to come.

Didn't respond until morning, gave me a half-effort excuse, and then canceled my request without…read moreany other words lol

Came in less than 30 minutes when I locked myself out of the house on a Sunday. He was friendly and…read morekind. I highly recommend this business.

Coming to you, 1, going to the business 5. The two gentlemen…read morein the big gray Ford truck . Absolutely horrible . Tried to make a key for my car for four and a half hours absolutely failed. And then when I went to the actual Emerald City Building and got help the next day , after I told the main guy there what happened, to look on his face was like he couldn't believe it. He said he's had to go out multiple times and fix their stuff . Great place in person definitely suggest going there do not have them come to you!! They come without having all the tools for the job

OMG, OMG, OMG!!!!!!!!…read more The latch of my mom's 2007 Murano jammed up HARD, and after trying EVERYTHING at home, I finally gave up and went to these guys for professional help. They GOT IT DONE! And fast! And SUPER inexpensive!!!! Highly recommend, 10/5 stars, A+, two-thumbs up, 200% - whatever your scale, put these guys at the top! (And no, I'm not related to anyone there nor am I writing this while over-caffeinated, I'm just THRILLED that they were so able to quickly fix a problem that has defeated me for more than a week!!!)

needed a safe locking mechanism repaired & they were able to order the parts & install it the next…read moreday. fast & friendly service. top notch!

These people are horrid, I would avoid at all costs. I have used Simon 5-6 times in the past with…read moreno issues, he is absolutely my favorite locksmith. But he was just starting out then and apparently is now too big for his britches. When I called today the guy laughed at me and was condescending and dismissive, so I said thank you I will call back. So then the woman that answered would not let me get a complete sentence in and I asked her if she could please let me finish a sentence before interrupting me and she said she would not book the job for me, they have no openings. Customer service at its all time low. If you ever have an issue I imagine you will get more of the same, they are so busy you have to let them be rude to you if you want service, just be forewarned. Edit- When I asked what the price was and was told $100 trip fee plus $160/hour one hour minimum, I was in sticker shock. After having shopped around I did find out nobody else charges this much. I do understand folks are willing to pay it because they are desperate, but that is the definition of price gouging. That along with the very rude attitude, felt horrible. It was a tough week and of course folks who call a locksmith are usually in a big bind. A little understanding would go a long way.

I just closed on a home that included a home warranty. I contacted the warranty company yesterday…read moreto schedule a locksmith and they set up a service request for me. They automatically went with this company and sent the request to them. Within half an hour I was contacted for my availability, and once I provided it they scheduled it immediately. They came out this afternoon and did the locks for three doors, six locks total which is the max the warranty covers. Our locksmith's name was Alex and he was super friendly. He arrived on time and was polite from start to finish. He explained the whole process to me and told me how the old locks worked and how the new ones will work since they were built differently. He took his time with his work but still got it done faster than I expected which was a pleasant surprise. He made sure I tested the new locks with the new keys so I could be sure everything was all good, and it was. I had a great experience with this company from start to finish. The scheduling was painless and fast and the technician arrived within the estimated window. I was also notified when he was on his way and I was able to track his progress so I could tell when he would arrive. I'm not sure why other people had bad experiences in the past, but my experience was nothing short of perfect. I would certainly recommend these folks, Alex in particular, to anyone looking for a reliable and friendly locksmith.

I took 4 hours of paid time off from work to accommodate their busy schedule. A locksmith never…read morearrived to rekey my locks. No work was performed, and no one answered the phone when I called before, during, and after the scheduled time. Edit: the agreement was the locksmith would arrive between 10:00 am and 11:30am (see screenshot). When 11:30 hit, I called their phone number to ask if the locksmith would arrive soon, and if I should stay past the appointment window. There was no answer. In fact, I still have not gotten any call-back from the multiple voicemails I left three days ago. I understand that things happen, and something appointments need to be rescheduled or delayed, but communication is an important part of making that happen. You cannot expect a customer to remain past an agreed upon window if you do not contact them to extend it.

Highest quality professionalism and service. I did my due diligence in shopping around and this is…read moreclearly the best option in our area for locksmith services.

Lost the only key to my Jeep. Michael gave us great, quick service at a competitive price!read more