I have been using them for several years, always great work . Very knowledgeable on all locks !! read more

Great experience. Arrived quickly for an after hours appointment. Helpful and reasonable price.

Jean and I are retired senior citizens in our 70's and we enjoy our summers along the beautiful Oregon coast in our Tiffin Phaeton RV. This past evening we almost got locked out of our RV when the entry door lock malfunctione. So, this morning I drove over to Tom's lock & key and was at their shop when they opened at 9am. After explaining my situation they followed me back to Baypoint Landing, a 10 minute drive from their shop, and they carefully removed the inside access panel from my entry door to the RV and adjusted the connected mechanism so that the door works properly. They were courteous and polite and spent an hour on the repair and the total cost for the service call including the labor to adjust the entry lock was $245.50. read more

I foolishly lost the last chipped key to our aging Ford Ranger. Kevin came out to Coquille, cut two new chipped keys, as well as providing us with a steel key for the doors only. Quick and friendly, but I hope we won't need them again anytime soon. (Oops, this was back in December 2022. I thought I'd posted the review. Sorry Kevin, good job.) read more

Unable to program my little car's key. He didn't charge me at least Maybe this will work for you

I called and the same day I had someone come out and change all my locks. Showed up on time, was very friendly, and professional. I highly recommend this company! read more

What is served fast and really reasonable in price besides a Big Mac? How about a Tom's duplicate key! Having bought a more modern Ford which only had one key with a computer chip, I went to Tom's and he made a good cut as well as setting up the chip as fast as if I had ordered a combo meal at McDonalds! The price was $65.50, which for a 21st century key is a bargain. This business has been around forever and a day but until today I never needed these services. How nice it is to see he is still around and doing such a fine job for our area! read more

Love the drive-thur service! Especially with COVID-19 and he was wearing a maskI also liked the reasonable prices and speedy service! I would highly recommend getting your keys made here read more

They programmed a 2013 Lexus remote that I supplied and it works perfect. Reasonable prices and great service.

We couldn't lock our front door for a few days, know how fun and safe feeling that is...? It's not. Thanks Steve C. For coming out and fixing what ever you did cause it locks just fine now! The best part is he actually looked at the door as a whole and saw the door needs some more important repairs done to it as well *yay for fancy custom woodwork* He made notes of it on the paperwork to our landlord It was nice to see someone doing their job to the "T" and going a little above and beyond. *very professional *friendly *quick work read more

Fast service and great price and quality. Go to someone who specializes! Keys made at Walmart didn't work and cost more and of course came with Walmart service. read more

Outstanding service! We were locked out of our family home and they were here ASAP! I totally recommend this professional company. I have worked with them for year at my employer's buildings and off and on had keys made. This is the first time I needed them urgently and I cannot speak high enough about them! read more

Beyond crying and just lost hope.. 3 months ago my cars ignition switch went out.. Toms lock and key came and took it apart and cleaned out what they called grafight..I paid them $430. Today the car had the same problem. I called them and they said its still inder warranty so they would come fix it.. A little after her starts looking at it he comes inside my work"were the car is" and tells me the reason why its doing that is because some sprayed grafight in it or some lube. And they wont honer the warranty! I am the only driver and I have not put anything in my ignition besides my key!! $430 ppl. I cant belive the one guy had the nerve to tell me maybe a gnome snuck it in there or someone snuck into my car and sprayed it. What horrible business. read more

I just called Toms Lock & Key to ask a simple question. I don't know who was on the other end of the phone, but he made me feel like I was inconveniencing his life at that moment. His attitude gave me no reason to do business with Toms Lock & Key, ever. Sooner or later these people answering the phone will realize that they are representing the owner of that particular business. If it was the owner, shame on him. read more

Called them in the evening, and needed to get the locks changed on a relative's house for security purposes. I'm in Chicago, and wasn't sure how easy it woudl be to find an after hours locksmith in a small town like Coos Bay. Kevin answered, took the info and was at the house within 30 minutes, and changed all the locks on the house. Seeing as I was out of town, I think they were skeptical at first, but once he had the info he needed it was really smooth. My relative said he was profession and did a great job while doing the work. read more

Over the years I have used Tom's Lock and Key when I needed keys made and when I was locked out of my RV. Recently I used Tom's Lock and Key to install security locks on my home and rental properties. I trust Steve and his crew and find them to be honest, professional, and fair. As a single woman, I find it extremely important when you are talking about feeling secure in your own home, priceless! read more

This company advertises 24hr service and was not there for me on a Monday night at 11:30 when I desperately needed assistance. I left a message and didn't get a call back until the next day which was a bit pointless. By then Phil's Lock and Key already came through for me. read more

I accidently locked my keys in my van at a friends house. The house was several miles out of town but he was there within the 30 minutes he said it would take him to get there. He was very professional and quickly got me into my van and on my way home. read more

I locked my keys in my car and had to call to have someone come unlock my car. They were quick to arrive and very friendly. I've had keys made by them, also. Always friendly. read more

Steve came out quickly to respond to my need to get my Ford Expedition security system reset after a tire blowout. It turned out that a wiring harness wire cut from a tire blowout causing the car not to start. He drove me to an auto parts store when we thought that my battery may be dead. Kevin came to help and offered to possible splice the wires but they were two short. The point is even though it turned out to have nothing to do with resetting the security system with their diagnostic computer they wanted to help as much as they could. They went over and above what they were called out to do and help a stranded driver. Thanks Guys. read more

Recently my key broke off inside my deadbolt. I removed the deadbolt and brought it to this company to see if the broken key could be removed. He said yes and 1/2 a minute later the key was removed and he said that will be $5.00. A couple bucks wouldn't have been too bad but $600.00 an hour I believe is a excessive. read more