I wish I could leave a zero. I rented a car and was unable to return it. It was misclassified. Also the rep did not change the return date. Giant mess. read more

Horrible customer service here at this Hertz. Dropping off my rental car and they said can't give me a ride to the body shop. Then they said they need to go wash a car and left me here in line without checking me out yet. As they walk out they recommend I call an Uber. The line continues to grow as I wait. 4 others in line now behind me and still no one here at the counter. The Herz representative finally comes back and after a few more minutes, starts to help me. "Did somebody promise you a ride home? I replied "last time they told me I can get a ride when I drop it off". She replied "unfortunately, on the weekends,, I'm by myself". Then she asked me if I knew how many miles the odometer reads. I said No Within 30 seconds from saying that, she starts asking the person behind me what name THEIR reservation is under and starts to look that up. Then walks over to them At the end of their 5 min conversation Lady asked "Are you the only one here today?" Rep rudely replied "Yes! Can't you tell?!" The worst customer service ever! read more

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I had a good experience here with a car rental for the week. I got a 2015 Ford Focus (which I ended up really enjoying) and it took me from point A to point B while my Champagne Baby was in the shop. It's a straight up car rental that I got to check in/out efficiently, booked an awesome deal ahead of time online and had no problems. Just remember to make sure you take everything out of your car before you return the rental including the garage opener control lol :P read more

I tried to go to the survey but it was disabled, so I am coming here to tell you that your Hertz staff member at the Oxnard Airport was rude, disrespectful, dismissive, and a sexist. He needs to be terminated. Upon check in he says he doesn't have the car I reserved (a compact) so he offers an upgraded car (compact SUV) at an additional charge not complimentary. It was not MY fault the car I reserved showed as available and HE did not have it when I arrived. The employee's instructions to me upon giving the keys was "be careful with my car and bring it back with a full tank." If I were a man, had he told me to "be careful"? Did he pull up my driving record? I think not because he would have seen a clean record with no at fault accidents since 1999 (when I was 17). I found the remark to be disgusting and incredibly offensive. And since when is it HIS car to be taking such a condescending tone with me? Upon return, I arrive at 2:30, he says "good thing you got here. I was about to leave." I ask, "don't you close at 3?" His response - "yes, but I was going to leave anyway." Rude and uncalled for. He asked about the car. I told him it was fancier than I was use to so I didn't mess with too many of the features. His response, "good, because you shouldn't be messing around with things you don't understand." Again, had I been a man, had he taken such a disrespectful and abrasive and offensive tone? I think not. I also found a parking ticket that had been left under a seat tucked under the floor mat when I was making sure it was spotless upon return, and let him know it was tied to the license plate not the driver so that should be taken care of ASAP as it was passed the date the fees were due. Not one "thank you" or sign of gratitude at saving a future renter from having their car towed when the license plate was next run. This whole experience was awful and made me sick to my stomach that Hertz would even consider employing such sexist and rude people. As a customer, I have never been treated with such disdain and disgust. I will never be back and I will make sure my experience is shared as to spare as many as I can from such treatment. read more

I should've read carefully the reviews before I actually made a reservation. I gave this place the benefit of the doubt and since I booked my PREPAID rental online, what can go wrong right? And so I booked my rental about a month ago, the rates were too good to be true. It came out to a total of $83.83 for 16DEC 5pm - 20DEC 9am. I even called the day before the pickup date to confirm and asked if I go past the return date, will they still honor me the rate I got online which was $16.97 per day and SAM said yes. Picked up my rental as scheduled, returned the rental 20DEC before 3pm because SAM said anytime before 3 since I picked up at 330pm. The counter was already closed and so I did a key drop off, stamped the time and went home. The next day I saw a pending charge on my card for $65 - thought yeah that's about right. When the charge finally came through I saw $165! read more

On time, great prices, nice people,​ excellent weather​,​, Thanks, Love it ,. JOSE CASTRO www.exteriordesignslandscape.com read more

My husband called 2 days prior to rent a car and was given "the shop rate" then when I got here they wanted to charge me double that rate. Then I was asked for my Social security number so they could run a credit check on me because I was paying with my debit card?!! I have NEVER been asked for that information or to run a credit check. Is that a new thing? I have rented here earlier this year at this same exact place and didnt have ANY problems. I'm going to call AAA and tell my rep that I will NEVER rent from Hertz again or reccomend them to anyone! I don't appreciate being stranded at the airport. If I could give them ZERO STARS I would!!!! read more

I've rented here a few times, and it's hit-or-miss at best. Sometimes there aren't any cars available. Sometimes you get stuck with a lower car class than you reserved, but you pay the original reservation price. On my most recent trip, I received a mysterious $80 service charge on my emailed receipt. I called the office and spoke to a "manager". Although they're the ones that assessed the charge, they were unable to tell me what it was for and they were unable to remove it. They insisted that I call the billing department at a 1-800 number to remove the charge. I attempted to call multiple times and was unable to talk to an actual human being, despite the fact that I was calling during the stated business hours of 7 AM to 7 PM Central Time Mon to Fri. Overall this place has been a miserable experience. Avoid if you can. read more

I work with this Hertz office several times a weeks and feel confident in their abilities to deliver what I need if not something better! Sam is the general manager and he is always willing to do whatever it takes to get the job done and keep his customers happy. I will choose Hertz for my car reservations in other locations because of the experiences that I have had here. The reason that they only get 4 stars and not 5 is that they are a little more expensive than the other locations at this facility, so if you are price sensitive I would recommend Enterprise instead. read more

At first everything was great over the phone, customer service, prices, etc... I get to the airport office only to find out my reservation has been canceled without my knowledge or notification. They have NO alternate vehicle to offer me at the same price! On top of everything I am now stuck at this location waiting for a ride home! Thank you very much Hertz. NEVER RENTING FROM THIS COMPANY AGAIN! read more

I rented a car yesterday for my 50th B-day. Jill went above and beyond with her customer service ! I would rent a car from Jill again for sure. read more

Worst customer experience. My wife had booked a car at our request through AAA while our car is in the shop for repairs. My wife waited on the phone for well over 20 min and the moron at the Oxnard air port hertz would just hang up the phone long story short in my opinion stay away for hertz rental car. The reviews speak for them self. She ended up calling enterprise instead and what a night and day difference. read more

The service was good but once I delivered the car they tried and blame me for damage that previously occurred. Thank god I got the insurance for it but they didn't have me sign a inspection sheet nor did the review the vehicle with me prior to handing me the keys. I did ask the attendant if he noted the bumper damage and stated he yes. Enterprise has a better system to prevent this issue. read more

It's been 3 months and I still haven't received my refund from a cancellation... I've called 5 times and all they say is that I have to wait 3-5 business days to receive it. The "3-5 days" have come and gone and I'm still waiting... Calling one more time before I say goodbye to my money. I will never rent a vehicle from Hertz! :( read more

Had a Hotwire reservation. I went there to rent the car to be told they were out of cars. They could put me on a waiting list. Of course Jill told me she tried to call me to let me know. It's 2018. The last time someone told me they tried to call me but could find a way to reach me----was ALSO lying. It's not defensible to leave a customer standing in the terminal, who has a reservation with - ya, to bad as the solution. Hertz used to be the go to company- what a shame. If they don't want to do business with Hotwire, I'm sure that's easy to fix. Terrible... read more

Reservation confirmed, went to pick up car and lot had no cars available. Why confirm and approve a reservation then have no cars?!?!? Horrible business planning. read more

Worst company to go through. I originally rented it from the Ventura blvd location. It took 15 minutes before someone helped me and I was the only person there. The car only had a half tank of gas, it was dirty and had trash from a previous customer in it. Because the Ventura blvd location didn't have a drop box, I had to drop it off at another location. What they failed to tell me was that I was going to get charged for changing locations! I called customer service and they were rude, didn't believe my story and still charged me the additional fees. I'll never use Hertz again!!!! read more

Worst customer service ever. The lady named Jill at the front desk didn't even want to do an inspection of the car before I rented it. Then she lied to me and told me that the scratches had to be 7 inches which is really 1 inch. Then after making her go over the car I still found more scratches and it made a really bad noise. Had to go to Thousand Oaks to trade in the car because it was horrible and I didn't want to deal with her again. I really don't recommend dealing with Jill at all, very disappointed. read more

DO NOT RENT FROM THIS PLACE. Complete liars and scum bags who give you false information to get you to rent from them. I pre-paid for one day and the woman at the desk charged me two days because I was late 53 minutes. They refused to credit the charges because the "contract was closed". read more

Jill went above and beyond for my friend and I. She was so nice and was able to price match. We originally went to go see their competitor next door; budget, however, I am glad we didn't go with the competitor because Jill was able to help us out and meet our needs and expectations. I will definitely rent from Jill again. read more

Have rented with them before and had issues with my reservations. On the second time they couldnt even say my first name correctly, had me wait for 30 mins only to tell me that they knew all along that they didnt have any cars available. Will not be reserving from them again. read more

I have been a gold member at hertz for almost 20 years. The treatment I received from hertz at the Oxnard Airport will make me think twice before I rent from hertz ever again. I will never rent from hertz at Oxnard Airport again and they don't even deserve a star. I only gave them that so I could post my dislike for the company's manager and the treatment I received from him. And yes I voice my discontent and frustration. read more

Let's just say this was the most efficient and effective rental car company I have ever rented with. Pay no mind to the other ridiculous, entitled reviews. Sure they were a little busy but they moved the people along quickly and had my car ready for me. The service was great even through the chaos and I will definitely be back! read more

Horrible experience the manager Joseph is a yes man and has no personality on the other hand Shannon is terrific and actually has a personality and has a smile on her face when greeting you, Another girl Candice is grumpy and is not friendly at all, Tom is friendly and has a great personality with jokes and such, Stay away from this Hertz, They rent unsafe cars and take advantage of the insurance companies there cars are dirty and they turn them over without inspection read more

We had reserved a car for $85 then realized it wouldn't be big enough for 4 adults with luggage. We went in to the agency and spoke to the rep at the counter who said we could reserve a small SUV for $120. When we picked up the vehicle it was a Tahoe at a rate of $175. We were not told of the rate increase and have not had an issue with Hertz billing in 20 years so just tossed the paperwork in the glovebox like normal. When we found the charge on our card we contacted Hertz by phone, and in person twice speaking to both the asst mgr and regional manager. Neither helped to correct the situation. Won't rent from this agency again!! read more

Worst car rental place ever !!!! what is the point of making an reservation and prepaying for your car if they don't make sure there's one here when your suppose to pick it up?!? Make me late for the things I have to do because your not ready to do your job and that's my problem wtf ?!? read more

We reserved a rental and the reservation was confirmed. When we got there they said they didn't have any cars available and that people just weren't returning their cars. I asked them if they could call other locations - they said they did but every location was in the same situation. We even came back later and they still didn't have any cars returned. We ended up having to rent at the next counter - Budget. They had cars available - but we had to pay more. In this economy - this seems a great way to lose customers. I would not recommend them. Why make a reservation - get it confirmed and then not have a car for your customer? read more

Rented a car Monday so we could leave early Tuesday. But they didn't have the car we reserved, so we had to take the smaller one. Oh well. Tuesday we get pulled over for expired registration. They hadn't put new tags on for a month. So we lost an hour going to the Ventura office where I waited because no one manned the rental desk, but we have tags! Late start, but that's okay we have some time. We get to our destination for a party and find out that the trunk is soppy wet. The black carpet and the under carpet are soaking wet. They squish when you press your fingers on it Our presents and various personal items are ruined by water damage. Trunk must have been left open during car wash. Everything in the trunk was soaked. Then we called national number who told us to drive two hours to nearest major airport. Local offices wouldn't exchange the car. So today, on a ten hour drive we are adding more time to exchange the car in a two hour detour. And while the National Hertz people have been very apologetic, we couldn't get our full size car as a replacement because of our original agreement Everyone in the big airport had a good laugh at the trunk with sodden carpets, and our wet luggage. We are not laughing. Our ten hour drive is now 12. read more

If I could give it a (-0) I would! Stay away, far away from this place. Worst customer service ever. Matt is supposed to be a manager yet getting information from him was like pulling teeth!! Problem after problem when everything (time and money) could have been avoided if Matt knew how to provide appropriate customer service. I wish my dad would have asked me for help before trying to rent a car because Yelp is my go to place to see if the ratings are good or not. Look at your ratings Hertz Oxnard, you should be ashamed of yourselves, and Hertz Corporate, I can't believe this kind of nonsense is allowed. We will also be going to AAA to give a report of our experience there as AAA is who we reserved through originally, I know they take pride on their affiliates and you are definitely not proud worthy! This is a brief summary of the horrible service my father experienced there. To sum it up, HOURS wasted, MONEY wasted (yes, money) and at the end of it all HE DIDN'T EVEN DRIVE OFF IN A CAR!!!! Rules are rules, which is all fine and understandable, but learn to do your job correctly and stop being jerks to people (because besides the fact that the car couldn't get rented out AND NO REFUND was allowed (so here we go ...on to another battle) the service was the trashiest, unprofessional service ever. Be compassionate at the very least (that doesn't cost anything, don't worry Hertz) you have no idea what the car was needed for, shame on you. read more

2 weeks after returning my car they charged $100 to my card on file with no notification which included the fuel charge which I had prepaid for. I have called 5 times now over the last 2 weeks and their joke manager has yet to return my phone calls despite being told repeatedly that I would hear from him soon and even that he had said he had returned my call and resolved the situation even though that never happened. I called the 800 number and they said that this one incompetent employee is some how the only person who can refund the charges. If you have no choice but to rent from this company then be careful with the card you leave on file and watch your bank account. read more

By far the worst experience I've ever had in my whole 83 years. My daughter spent 2 hours researching and looking for the best value for my fix income self. Using my gold rewards points! She was able to fit my 3 doctors appointments into a itinerary that i would end up paying $11 for 3-days rental. However, because my doctors in LoS Angeles and Hertz Airport location was open it was perfect. I get to the counter Jill, was rude and overwhelmed, clearly it was noticeable. She swiped my credit card, it declined, I don't know what amount she ran it for, but she would not run it a second time? At that moment she kinda tossed me to the side and helped someone else. HERTZ NEEDS TO UNDERSTAND IM A REWARDS GOLD MEMBER! AAA MEMBER! VETERAN OF THE NAVY and I was being disrespected. My daughter called ver there and got hung up on? My daughter went down there, to make sense of this policy she kept referencing too? No where does it say, location managers, employees, or what have you, in your policy or disclosures that a credit card can not be ran only one time in a 24 hr period. So my daughter got escorted out of the airport, after Jill tells her she needs to get over it.? I'm shocked a representative of Hertz would say or express negatively in this situation. No Jill said to me, we could come back in the morning and run the card again. So the next day! I'm there at 830am. This is the day I have my appointment in Los Angeles VA. I've waited to months, for my respiratory appointment I suffer from COPD and I wear hearing aides because I'm disable. Under the ADA act I could sue Hertz? For Jill's actions and representation of Hertz. We'll see!!!! Get it together Hertz! You've lost me on my Service.call me Hertz 805-228-5765 read more

Really Really Bad Service. Rude People. And also that send me a Lyft to pick me up and the driver was smoking marihuana, I tall the guy and he say they can do nothing when actually they can report him. Really bad experience . Stay away for hertz. Location 2011 Auto Center Drive. read more

My daughter's car broke down and she needed a rental. She has AAA, so she went to Hertz. I needed to assist with the rental, so I met her down there. Jill from Hertz was super helpful and answered all the specifics and got my daughter on her way. Jill was friendly and even though it was busy, took the time to assure us all was well. This was a positive note amongst all the negatives my daughter had been through since her car broke down. read more

Poor customer service. I showed up a few minutes before closing and guy refused to rent us car because they were closing soon. Hertz is this the way you run business? I was going rent a car for a few weeks. Bad business. read more

Never have I ever been in this situation before! I made a reservation for a full sized SUV, which I now know there is NO point in making a reservation so that was a waste of time. I call Hertz to tell them I'm on my way and to confirm what time they close this is around 5:30pm they close at 6. The man on the phone then tells me they gave away our reserved vehicle! I ask if they have anything else or if any Hertz in the area has one, he right away says NO. I know this man didn't check. I asked him what I should do as 6 people are relying on me to get them to a wedding in the morning. He says he's not sure and the dollar rental next door may be able to help but we have to come in and see. Tears in my eyes I start to panic. I FINALLY make it to Hertz around 5:40 and this fool LEFT THE DESK EARLY!!!!! What horrible customer service. Thank god the men next door at dollar rental had a car or else I would be stranded. BEWARE OF HERTZ RENTAL CAR SERVICE!!!! THEY ARE A SCAM OF A COMPANY. BBB here I come!! read more

Do not ever rent from Hertz. I reserved a car online and received the confirmation email. I prepaid my reservation. My pick up location choice was the Oxnard Marriott. Hertz never showed up. Four phone calls later, nothing. Hertz tells me I have to be a guest to reserve a car. Marriott staff talked to Hertz and told them Hertz drops off cars all the time for individuals who are not guests. Hertz could care less. DO NOT EVER RENT FROM HERTZ. Now I have no car as it is 6:00 on a Saturday. On the other hand staff at the Oxnard Marriott are absolutely wonderfu. read more

I was in my first ever car accident and I decided to go with Hertz for a rental car. When I got there the employee said they needed my credit card as a temporary hold of $50 will be charged but then reimbursed for taking possession of the vehicle. The employee told my dad and myself that the car had gas, all we needed to do when returning the vehicle was to make sure it was a quarter of a tank full. As time went on I took the rental car to my dealership and they returned it. Come to look on my bank statement and they charged me $80 for not filling the car up with a full tank. First of all the car did not have a full tank and second of all that's not the information my dad and myself were given. And $80 for fuel when the car I was given a Chevy Cruze would never even take $80 in gas? We called the branch department in Ventura, CA and the employee was of no help and very rude. Her manager was obviously not a real manager because they are usually all about customer service, they basically didn't care that this was completely fault of one of their employees who obviously didn't give the right information. Will never ever rent a car from Hertz and I actually told my place of employment because they rent cars from Hertz every once in awhile for trips. They all are no longer renting from them.... we will take our business to Enterprise. read more

Read about the bad customer service, but never experienced it until today. I returned a car at 4:40 pm that was due at 5:00 pm and dropped the key in the Express Return as I was in a hurry to get somewhere else. Once I got back to my place of residence and started unpacking my things from my trip, I pulled out my rental record and noticed that I should have filled out a slip that was contained within and dropped it in the box with the key. I called the office as soon as I realized that I made a mistake (5:16 pm) and let them know the key was in the box, but I did not put the rental record with it as I didn't realize I had to, completely my mistake. The young man on the other end of the phone (believe his name was Aaron or at least that is what it sounded like), immediately asked why I would drop the key in the box if their office was open. He asked the question in an accusatory manner as if I was late and trying to hide it. I told him I was in a hurry and dropped the key in the box, but wanted to give them a call as I realized I didn't put the rental record with it like I was supposed to. He goes on to ask in a rude tone, when I dropped it off and I told him approximately 30 minutes ago. He then proceeds to say that if I was a minute late he was going to charge me an extra day. He asked me to hold while he went to check for the key, which I did. Once he came back he obviously realized I was not trying to lie to him and he told me my total price. I told him that he didn't have to automatically jump to taking a rude stance and saying that he was going to charge me for another day. Maybe he was having a bad day, but his customer skills were lacking to say the least. I understand that people may try to take advantage of them at times, but in a customer service business you shouldn't automatically take a rude stance with the customer which is exactly what he did and it was not appreciated in the least bit. Certainly not trying to get him in trouble, but as a customer that has used this facility a few times and choose to spend my hard earned money with them, the rudeness is not something that I will tolerate at all. read more

This is our first time renting from this location. We had wonderful service and would highly recommend them. They were professional, polite and quick. In fact I am a AAA member and thought I would give Hertz a try. I had not used Hertz in years but will use Hertz again. read more

We received a rental car from the Ventura branch hertz rental car site on king dr.. It had just arrived from Oxnard airport. I have NEVER received such a filthy dirty rental car in all my traveling history. The seats were covered in dirt with gum on one of them. The carpets really needed vacuuming, there was bird poop on the windshield. The back of the seats and the door panels were covered with dirty hand prints and smudges. I'm not sure this car had been cleaned at all! I ended up having to take it to the car wash. There was no way I was going to go on a long trip in such a dirty car. It's not a good value if you have to spend extra money to clean the car, AFTER paying to rent it. Next time Enterprise. They take more pride in providing a good service and a CLEAN vehicle. read more