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    Hertz

    2.0 (61 reviews)
    Open 8:00 am - 6:00 pm

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    8 months ago

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    4 years ago

    Worst experience, had an insurance reservation and lady was so rude and plainly said she can't help me and suggested i go somewhere else.

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    8 years ago

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    7 years ago

    This experience is a cluster fuck. Worst rental car place ever. I will report to my insurance company. Going on 2 hours!

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    Page 1 of 2

    Ask the Community - Hertz

    Review Highlights - Hertz

    I am a happy customer and will be a return customer....

    Mentioned in 2 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.8(214 reviews)
    0.4 mi

    This enterprise is one busy enterprise. But I have to appreciate the staff for always taking extra…read moresteps to guarantee our rental. We need to recognize Mr. JORDAN always being so humble because sometimes as customers we can be unpatience. ALSO Thank you Mr. Long for making sure we got our vehicle we requested. I will always be grateful for the staff at this location. I do recommend this place always..because it's a busy one but they stay professional at its best .. Jordan you are amazing at what you do. You have always took that extra step to make sure our vehicle is what we booked. You truly deserve a staff yearly metal.......... And Long thank you for also helping us on Sundays.We have seen Sundays My family , friends and myself will continue to rent from this enterprise. MR.JORDAN , MR. LONG , MR. MANNY IS YOUR ENTERPRISE STAFF.

    We called ahead to set up a time later in the day to pick a car up. When we arrived we were told…read morethat because of the holidays they were out of cars and would have to get one from another location. Even though we were told this, at that time their tiny lot was completely full of cars to the extent that they were having difficulty moving them around. We ended up waiting an hour and a half for a car to arrive. The office was very cold - employees said they have no control over the temp. The whole time we were waiting, other customers were coming in to complain about their rentals and fighting extra charges they had received. When the car they were bringing finally arrived they said they needed to clean it. They gave it to us soaking wet still and smelled like marijuana smoke inside. I hope to never come back here again.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Avis Car Rental - the inside and outside of the rental car i  was given. completely disgusting.

    Avis Car Rental

    3.6(28 reviews)
    5.8 mi

    I've rented from this location (or dropped off a rental I picked up from LAX) several times over…read morethe last few years. The staff here is unfailingly helpful and pleasant to interact with. I've found this to be true whether they are backed up with customers at the end of the week, or the lot is full of cars on a Monday or Tuesday. I greatly appreciate their service.

    Worst godawful rental location I have ever been to in my life. There is no customer service…read morewhatsoever, that's nonexistent. This location is both Avis & Budget by the way. The guy there was absolutely awful, so old and rude to everyone, and wore a backwards LA cap.Tried marking up their online quote by $50.00 so I just booked online. He demanded I give him my insurance policy number when I declined his insurance, which no rental agency ever does. Then, continues to try and push selling his crap car rental insurance, despite his horrendous attitude and angry miserable face. Then, doesn't list all the scratches, dents, damages I see on the vehicle. He said just if it's major. I told him I'm going to take a video and pictures of this vehicle so you don't charge me for this. He said yea that's fine. Car smelled like smoke when I got in, and it was filthy inside and out. I don't think it was cleaned after the last person rented it. I only went here because enterprise was out of cars, and I couldn't make it to the airport car rentals which are always a better experience. I will exclusively go to airport rentals from now on.

    Photos
    Avis Car Rental - The outside of the rental car!

    The outside of the rental car!

    Avis Car Rental - Avis rental car center University ave. Riverside

    Avis rental car center University ave. Riverside

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    Hertz - The updated Business hours and direct location phone number.

    Hertz

    1.6(39 reviews)
    4.3 mi

    Horrible customer service. Charged my card when the dealership is paying for my rental. Didn't give…read moreme a "like for like" vehicle. They said we will call you when something comes in 5 days later no call. Just stay clear of this rental facility.

    HIGHLY NOT RECOMMEND…read more I reserved a Nissan Rogue or Similar vehicle on APRIL 16, 2025 for a pick-up on MAY 22, 2025 9am at Moreno Valley, CA to return to Oceanside, CA May 23, 2025 9am. I come to the office[difficult to locate BTW, since they just rented out a small office INSIDE a Dodger dealership. I arrived at 8:55am [already checked-in online at 8am BTW to pick-up at 9am]. Ramon and Crystal were the customer service reps at the desk. I dealt with Crystal. Apparently, they didn't have the vehicle I reserved and Ramon attempted to offer a Tesla or a Jeep. However, I requested a Nissan Rogue or similar because I have a car seat, stroller and about 7 luggages. If I wanted a smaller vehicle or a "luxury" vehicle I would've reserved the vehicle. After they realized it would be a one-way rental, they didn't want to offer a jeep[which they said would be an upgrade, but I didn't want that, as the cargo space would be small]. Crystal had blatantly mentioned usually they don't rent-out vehicles they don't want to lose from one-way rentals[I don't think she was supposed to say this casually]. Anyways, a lady comes in to drop-off a vehicle. Crystal and Ramon was glad as apparently it would be the vehicle they will provide to me. I thought it would be THE Nissan Rogue or Similar I reserved. I waited for approx 20 mins as they need to wash the vehicle[Crystal didnt even mention this, i had to ask if they were washing the vehicle and only then they mentioned it] Btw-i didn't ask the type of vehicle, as I figured it be the Rogue or Similar. After that approx 20 mins wait, Crystal walked me to the vehicle and it was a Trailblazer. I told Crystal, this vehicle is too small to fit the car seat, stroller and 7 luggages. Crystal said it is the same class, cargo etc. I told her, I know the difference between a Rogue and this trailblazer as I have driven/rented a Rogue before. I told her, just refund me the rental. We go back to the office, and Ramon wanted to see the email reservation. I showed it to him. He proceeded to educate me how the Trailblazer is under the same class as the Rogue. In my mind, don't educate me, as I know the difference in regards to the cargo space etc. I didn't want to argue, so I just nodded and waited until they refund me. Crystal texted someone from the higher-up, I guess because they couldn't cancel it on their end, apparently. Ramon mentioned, they will cancel it on their end and I could leave as it would take a while. Again, this was around 9am-10am. I left, and around 1pm, I received an email from Hertz saying I picked up the vehicle and to return the vehicle on the reserved details. I called corporate/customer service and Vina told me my rental was never cancelled and apparently, Ramon and Crystal NEVER CANCELLED MY RESERVATION. Vina was kind enough to cancel the reservation. This is approximately at 2pm on the same-day. So, even if you reserve MORE THAN a MONTH in advance for a vehicle you CLEARLY WANT, they will provided these options to you on the day of: [A] 'luxury' (tesla) to appeal you [B] a clearly smaller type of vehicle that you know is TOTALLY DIFFERENT from the vehicle you CLEARLY reserved and TRULY wanted. I know my vehicles and I don't respect that fact that they attempted to give me a damn Trailblazer and explaining/educating it is the same as a Rogue. GTFO. DO NOT DEAL WITH HERTZ...AT LEAST with this location and people. ON A GREAT NOTE, I went to ENTERPRISE in Banning, CA[few mins away] and the Assistant rental manager[Brooke] provided a Rogue and CHEAPER PRICE upon reserving and arrival AT THE LOCATION. Check my review on their page for this! AGAIN- DO NOT RENT WITH THIS HERTZ location. And if you cancel your reservation, and if Ramon or Crystal said they will cancel on their end, please call The corporate/customer service to confirm.

    Photos
    Hertz - The front of the building where Hertz is located inside.

    The front of the building where Hertz is located inside.

    Hertz - Hertz empty office???wtf???

    Hertz empty office???wtf???

    Hertz - Tacky HERTZ rented me a vehicle that pulls to the left.

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    Tacky HERTZ rented me a vehicle that pulls to the left.

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.1(133 reviews)
    6.1 mi

    was recently in an accident that totaled my car, and I needed to quickly arrange a rental. I went…read moreto the local Enterprise Rent-A-Car here in Riverside, and I couldn't be more impressed with the service I received. I was first greeted by Sam, the driver who picked me up. At 80 years old, Sam is as incredible as you can imagine--kind, energetic, and an absolute joy to meet. When I arrived at the branch, I met Destiny at the front desk. Despite being busy with four customers ahead of me, she greeted everyone with a big smile and a warm, pleasant attitude that instantly put me at ease. Andrea then helped me finalize my rental. She was an angel--equally professional, patient, and friendly throughout the process. Every person I interacted with at this location was both professional and genuinely welcoming. I highly recommend this Enterprise branch in Riverside. They turned what could have been a stressful afternoon into a much smoother, more pleasant experience. Rick T. Riverside resident

    Wanted to leave a good review for Desiree. Gone twice to this establishment and Desiree has helped…read moreme out both times. She goes out of her way to make u feel comfortable, she got me in and out of there very quickly. I appreciate her friendly attitude and customer service. She enjoys her job, by way she carries herself and her positive smile. I appreciate that, will be coming back to rent cars there again!

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Hertz - carrental - Updated May 2026

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