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    Avis Car Rental - the inside and outside of the rental car i  was given. completely disgusting.

    Avis Car Rental

    3.6(28 reviews)
    1.2 mi

    I've rented from this location (or dropped off a rental I picked up from LAX) several times over…read morethe last few years. The staff here is unfailingly helpful and pleasant to interact with. I've found this to be true whether they are backed up with customers at the end of the week, or the lot is full of cars on a Monday or Tuesday. I greatly appreciate their service.

    Worst godawful rental location I have ever been to in my life. There is no customer service…read morewhatsoever, that's nonexistent. This location is both Avis & Budget by the way. The guy there was absolutely awful, so old and rude to everyone, and wore a backwards LA cap.Tried marking up their online quote by $50.00 so I just booked online. He demanded I give him my insurance policy number when I declined his insurance, which no rental agency ever does. Then, continues to try and push selling his crap car rental insurance, despite his horrendous attitude and angry miserable face. Then, doesn't list all the scratches, dents, damages I see on the vehicle. He said just if it's major. I told him I'm going to take a video and pictures of this vehicle so you don't charge me for this. He said yea that's fine. Car smelled like smoke when I got in, and it was filthy inside and out. I don't think it was cleaned after the last person rented it. I only went here because enterprise was out of cars, and I couldn't make it to the airport car rentals which are always a better experience. I will exclusively go to airport rentals from now on.

    Photos
    Avis Car Rental - The outside of the rental car!

    The outside of the rental car!

    Avis Car Rental - Avis rental car center University ave. Riverside

    Avis rental car center University ave. Riverside

    Avis Car Rental - 2022 Kia Soul Automobile

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    2022 Kia Soul Automobile

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.1(133 reviews)
    1.0 mi

    was recently in an accident that totaled my car, and I needed to quickly arrange a rental. I went…read moreto the local Enterprise Rent-A-Car here in Riverside, and I couldn't be more impressed with the service I received. I was first greeted by Sam, the driver who picked me up. At 80 years old, Sam is as incredible as you can imagine--kind, energetic, and an absolute joy to meet. When I arrived at the branch, I met Destiny at the front desk. Despite being busy with four customers ahead of me, she greeted everyone with a big smile and a warm, pleasant attitude that instantly put me at ease. Andrea then helped me finalize my rental. She was an angel--equally professional, patient, and friendly throughout the process. Every person I interacted with at this location was both professional and genuinely welcoming. I highly recommend this Enterprise branch in Riverside. They turned what could have been a stressful afternoon into a much smoother, more pleasant experience. Rick T. Riverside resident

    Wanted to leave a good review for Desiree. Gone twice to this establishment and Desiree has helped…read moreme out both times. She goes out of her way to make u feel comfortable, she got me in and out of there very quickly. I appreciate her friendly attitude and customer service. She enjoys her job, by way she carries herself and her positive smile. I appreciate that, will be coming back to rent cars there again!

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Hertz Rent A Car

    Hertz Rent A Car

    2.2(168 reviews)
    4.7 mi

    I recently returned a rental from HERZT and feel compelled to share this warning…read more I rented an EV and used Tesla Superchargers during the rental. Every single charging session was clearly documented with time, location, cost, and a photo as proof. Most of the time, I charged the vehicle at home. The total charging cost was about $151, but HERZT charged me more than double that amount without any explanation. Their bill did not match my records at all. I called their customer service several times to dispute the charges, but no solution was offered. The attitude I received was essentially: "If you want to rent from us, you have to accept our terms." No explanation, no itemized breakdown, no accountability. I ended up returning the car today. Seven years ago, I had already noticed that HERZT tends to overcharge and sneak in fees. I gave them another chance, and unfortunately, nothing has changed. This time, I made sure to clean the vehicle carefully and took photo evidence before returning it. At this point, I would not be surprised if they still try to add a cleaning fee out of nowhere. My advice is simple. Go to Enterprise instead. I have rented from Enterprise for over 15 years and never had a single unpleasant experience. Their pricing is transparent, and their service is reliable. I underestimated just how unreliable HERZT still is. I will never rent from them again. If Enterprise is not available, I would rather ride a bicycle than deal with HERZT again. Seriously.

    Nick is smart and quick to resolve any issue. I reserved through Thrifty, but was not in the…read moresystem. He searched the system as much as possible, only to find no reservation. So, he manually input my same price and the same car within minutes. A very professional and very smart man. I will reserve my rentals here. Thanks Nick, Great work.

    Photos
    Hertz Rent A Car - Car pics sent for you to verify the condition of the car digitally

    Car pics sent for you to verify the condition of the car digitally

    Hertz Rent A Car
    Hertz Rent A Car - Lot

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    Lot

    DeAnza Car Rental

    DeAnza Car Rental

    2.0(28 reviews)
    1.2 mi

    I thought these guys were great! Very nice people and easy peezy to rent a car…read more The only reason these guys aren't getting a 5 star rating is because yesterday was the 10th business day where I was supposed to get MY 400 dollar deposit back and I still haven't received it! I even had to call in, and request it. This is part of my rent money I relied on and now it looks like I am going to be late. We will see, but I even visited my bank today and they show no pending refund deposit. What a bummer because I definitely would have given a 5star. All in all, get your finance department in order when people actually give you a cash deposit. When you say you will RECEIVE within 7-10 business days, you need to refund by or before then and not the day of the 10th day. BE PROACTIVE: Now i am worried I will have to pay a late fee for rent, and I probably will because I still don't see any activity and my grace period ends today.

    Please do not rent from this company. YOU ARE RISKING YOUR LIFE IF YOU DO! The car I rented had…read morebald tires and the windshield wipers did not work. It happened to storm that weekend and we were slipping and sliding around the highway. It was so scary. I asked to speak with a supervisor for 3 days and nobody would return my call call. When I spoke with "manager" Crystal, she told me that I was just trying to get a discount. She was rude, unapologetic, and uncaring for the life of her customers. I am appalled of her treatment and that this company is still in business. It's also been almost 2 months and my deposit has still not been returned. That's pretty bad...

    Photos
    DeAnza Car Rental
    DeAnza Car Rental - Do not rent from these people.

    Do not rent from these people.

    DeAnza Car Rental - They have a "C"-"This business is not BBB accredited". Staff needs more training. May be hire other people who can be more professional.

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    They have a "C"-"This business is not BBB accredited". Staff needs more training. May be hire other people who can be more professional.

    Hertz - carrental - Updated May 2026

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