I've rented from this location (or dropped off a rental I picked up from LAX) several times over…read morethe last few years. The staff here is unfailingly helpful and pleasant to interact with. I've found this to be true whether they are backed up with customers at the end of the week, or the lot is full of cars on a Monday or Tuesday. I greatly appreciate their service.

Please anyone in need of a rental car be very careful if you are renting from Avis on university…read moreavenue. The car they gave me had a engine problems and almost broke down in the middle of the desert. They knew something was wrong with the car cause the customer that returned the car told them in front of us. I asked them that the car wasn't safe to rent they repeatedly lied saying it was nothing just a light that has to be deactivated that the car was in perfect condition. Never again would rent from this place is a horrible place where their customers safety means absolutely nothing to them.

was recently in an accident that totaled my car, and I needed to quickly arrange a rental. I went…read moreto the local Enterprise Rent-A-Car here in Riverside, and I couldn't be more impressed with the service I received. I was first greeted by Sam, the driver who picked me up. At 80 years old, Sam is as incredible as you can imagine--kind, energetic, and an absolute joy to meet. When I arrived at the branch, I met Destiny at the front desk. Despite being busy with four customers ahead of me, she greeted everyone with a big smile and a warm, pleasant attitude that instantly put me at ease. Andrea then helped me finalize my rental. She was an angel--equally professional, patient, and friendly throughout the process. Every person I interacted with at this location was both professional and genuinely welcoming. I highly recommend this Enterprise branch in Riverside. They turned what could have been a stressful afternoon into a much smoother, more pleasant experience. Rick T. Riverside resident

Worst experience I've ever had with Enterprise. I reserved a minivan three days in advance, but…read morewhen we arrived they said they didn't have one and only offered a five-seat SUV. We had no choice but to take it because we were leaving for our trip that day. Later I was told they actually had a third-row SUV available, but expected us to drive back to exchange it. When I asked if they could deliver the correct vehicle since their branch made the mistake, they refused. The male employee I spoke with was rude and completely unhelpful. What's the point of making a reservation if Enterprise isn't going to have the vehicle you reserved? Terrible customer service and a complete waste of our time. I promise you I will never rent from Enterprise again.

The car was really nice, this was a business trip . I will for sure look into this rental company…read morein the future trips to the Oakland area.

Hats off to you for saving my family's road trip by having a van ready and available when your…read morecompetition failed to honor their commitment and left is high and dry. You are low key, few words but you get the job done at a reasonable rate. Don't have to spend much on advertising or publicity. Just keep waiting to pick up the ball when the national chain fumbles. I checked their website and they are still offering the 15 passenger although they can't provide them when you go to pick it up! Next time I will avoid the middle man.

Completely unreliable! I had reserved a truck for yesterday because I needed to move, I received…read morethe confirmation just for them to call me the morning of to tell me they didn't have the truck! I waited for hours for a solution, and they just kept delaying it. Finally they called me, and told me they didn't have any trucks or solutions for me. When I asked the manager why would they give me a confirmation if they didn't have the truck? That it put me in a bad spot with my job I'm moving for... he just said "It's automated ". No apologies, no "we are trying yo fix it". When I told him how negatively it affected me, there was literally silence on the other end. TERRIBLE SERVICE, TERRIBLE CUSTOMER SERVICE, NEVER TRUST THEM. I ended up going with U Haul and it was cheaper than "Budget" enterprise!

As of today, my bank is STILL reviewing the charge on my card from this company. They have not…read morerefunded a PENNY! This is the very worst company EVER. That's over $500 for a service I never got!! Horrible!!

Nick is smart and quick to resolve any issue. I reserved through Thrifty, but was not in the…read moresystem. He searched the system as much as possible, only to find no reservation. So, he manually input my same price and the same car within minutes. A very professional and very smart man. I will reserve my rentals here. Thanks Nick, Great work.

They need more staff 2 people helping 8 people waited over an hour just to get a rental while my…read morecar was getting serviced.

Ok, seriously don't know why the negative reviews. We have never had any issues with this location…read more Have been using them for a few years now when we come into Riverside. They are a very small location so I suggest going between opening hours to noon for your car to get "dibs" on something better than what you reserved or even having a car in your category requested. We reserved a compact car, at 8am pickup all they had was a Malibu or a Golf wagon, took the Malibu, my price remained the same, no increase or extra fees. If you need more of a variety, there is an Enterprise over on University that usually has a good amount of cars throughout the day. We choose Avis for the convenience of the location for us, never had any issues with the cars, you might get a car that just came back and they have not had a chance to get it cleaned up. But they let you know that it's still a little dirty and that's on you if you want to wait for its cleaning or just take off with the car, we take off, we have things to do, a little sand and or dust isn't going to bother us. Staff has always been good to us, usually a different person every time we come to town. We will continue to rent with this Avis. Looks like I'm the only positive review on here. I've been renting with this Avis for 5 years now. Lately my husband goes to pick the cars up. But we have never had any issues here. We book couple days in advance. This is a busy location so they sell out of cars quick on weekends. Like this weekend March10. Glad we booked a few days ago. Only had three cars here, an ugly a$& Versa, an Impala and an old Charger. We took the Impala. Seems like it's usually different people every time we come here. Young girl was nice today, she helped us get a better rate on the Impala which was awesome, I really appreciate great customer service. That's why my review will stay 5 stars for this location, it's based off the service we receive here and how we are treated as customers.

If I could rate a 0, I would. My daughter rented through Expedia. When we got here, Jubee at the…read morefront desk said that she doesn't allow 2 drivers unless they're married. What? So my daughter said, "Fine, my fiancé can be the driver but use my credit card." Jubee said that no other person's credit card can be used. What? Then she stood there talking to other customers about their personal life, not even dealing with customers in line. I've been renting cars and the rudeness of Jubee and lack of customer service is why I rated this rental low! Beware and DO NOT rent from here. You'll be sorry.

Needed an engine replacement in my Camaro under warranty and Riverside Chevrolet sent me to…read moreGreenleaf for the loaner. The friendly staff helped me with getting me a vehicle I had for over 5 weeks. Was the Kia the greatest car I ever driven? No but it got me back and forth to work, was comfortable and had great AC and Apple Car Play that worked every time.

Excellent! I left my Kia at the KIA service center near to…read morehave it fixed and called Greenleaf to rent are car. They picked me up from the dealership to their office which was great! Service center was Fast and easy. It was super affordable as well! The car I rented was clean and new looking. I definitely recommend this rent a car service!

Thanks for everything , it is great please to rent a cars Cheaper and good promotions and all the…read morestuff are very professionally thanks so much Budget

worth experience ever. because i have an accent the girl told me that they couldn't call…read moreinternationally. So they did not have a car. The girl was not professional at all. What is the point of making a booking if they don't have cars there? NEVER AGAIN

I thought these guys were great! Very nice people and easy peezy to rent a car…read more The only reason these guys aren't getting a 5 star rating is because yesterday was the 10th business day where I was supposed to get MY 400 dollar deposit back and I still haven't received it! I even had to call in, and request it. This is part of my rent money I relied on and now it looks like I am going to be late. We will see, but I even visited my bank today and they show no pending refund deposit. What a bummer because I definitely would have given a 5star. All in all, get your finance department in order when people actually give you a cash deposit. When you say you will RECEIVE within 7-10 business days, you need to refund by or before then and not the day of the 10th day. BE PROACTIVE: Now i am worried I will have to pay a late fee for rent, and I probably will because I still don't see any activity and my grace period ends today.

Please do not rent from this company. YOU ARE RISKING YOUR LIFE IF YOU DO! The car I rented had…read morebald tires and the windshield wipers did not work. It happened to storm that weekend and we were slipping and sliding around the highway. It was so scary. I asked to speak with a supervisor for 3 days and nobody would return my call call. When I spoke with "manager" Crystal, she told me that I was just trying to get a discount. She was rude, unapologetic, and uncaring for the life of her customers. I am appalled of her treatment and that this company is still in business. It's also been almost 2 months and my deposit has still not been returned. That's pretty bad...