The car was really nice, this was a business trip . I will for sure look into this rental company…read morein the future trips to the Oakland area.

Hats off to you for saving my family's road trip by having a van ready and available when your…read morecompetition failed to honor their commitment and left is high and dry. You are low key, few words but you get the job done at a reasonable rate. Don't have to spend much on advertising or publicity. Just keep waiting to pick up the ball when the national chain fumbles. I checked their website and they are still offering the 15 passenger although they can't provide them when you go to pick it up! Next time I will avoid the middle man.

Awesome service overall. We go here for rental every year and customer service is greater than…read moreever. My family and I are completely satisfied and will continue to go here for all our rental needs. Thank you!!

Very disappointing experience. The rental was dirty and smelled heavily of cigarettes-clearly not…read morecleaned or properly inspected. On top of that, there was visible rear-side damage that the representative failed to note. That's a huge liability for the customer. Friendly staff doesn't excuse poor vehicle condition. Be careful renting here and inspect everything before you drive off.

I've rented from this location (or dropped off a rental I picked up from LAX) several times over…read morethe last few years. The staff here is unfailingly helpful and pleasant to interact with. I've found this to be true whether they are backed up with customers at the end of the week, or the lot is full of cars on a Monday or Tuesday. I greatly appreciate their service.

Worst godawful rental location I have ever been to in my life. There is no customer service…read morewhatsoever, that's nonexistent. This location is both Avis & Budget by the way. The guy there was absolutely awful, so old and rude to everyone, and wore a backwards LA cap.Tried marking up their online quote by $50.00 so I just booked online. He demanded I give him my insurance policy number when I declined his insurance, which no rental agency ever does. Then, continues to try and push selling his crap car rental insurance, despite his horrendous attitude and angry miserable face. Then, doesn't list all the scratches, dents, damages I see on the vehicle. He said just if it's major. I told him I'm going to take a video and pictures of this vehicle so you don't charge me for this. He said yea that's fine. Car smelled like smoke when I got in, and it was filthy inside and out. I don't think it was cleaned after the last person rented it. I only went here because enterprise was out of cars, and I couldn't make it to the airport car rentals which are always a better experience. I will exclusively go to airport rentals from now on.

They ALWAYS take good care of us and make sure we ride in style. The manager and crew are always…read morepolite and caring. We have rented cars and suvs for local driving and for family visits in another state. We have gone here for years. The prices are affordable and always within our budget. We won't go anywhere else to rent a vehicle, Enterprise is the only rental company we trust!

We've been coming here for years for rentals during auto repairs, accidents etc…read more.. Our experience has been pretty good. Even where their is a slight hiccup they are happy to resolve. We worked with Maria the counter clerk and her customer service was spot on! Very good multi tasker at a very fast paced busy environment. Maria went above and beyond multiple times for us! Thank you!

I recently returned a rental from HERZT and feel compelled to share this warning…read more I rented an EV and used Tesla Superchargers during the rental. Every single charging session was clearly documented with time, location, cost, and a photo as proof. Most of the time, I charged the vehicle at home. The total charging cost was about $151, but HERZT charged me more than double that amount without any explanation. Their bill did not match my records at all. I called their customer service several times to dispute the charges, but no solution was offered. The attitude I received was essentially: "If you want to rent from us, you have to accept our terms." No explanation, no itemized breakdown, no accountability. I ended up returning the car today. Seven years ago, I had already noticed that HERZT tends to overcharge and sneak in fees. I gave them another chance, and unfortunately, nothing has changed. This time, I made sure to clean the vehicle carefully and took photo evidence before returning it. At this point, I would not be surprised if they still try to add a cleaning fee out of nowhere. My advice is simple. Go to Enterprise instead. I have rented from Enterprise for over 15 years and never had a single unpleasant experience. Their pricing is transparent, and their service is reliable. I underestimated just how unreliable HERZT still is. I will never rent from them again. If Enterprise is not available, I would rather ride a bicycle than deal with HERZT again. Seriously.

Nick is smart and quick to resolve any issue. I reserved through Thrifty, but was not in the…read moresystem. He searched the system as much as possible, only to find no reservation. So, he manually input my same price and the same car within minutes. A very professional and very smart man. I will reserve my rentals here. Thanks Nick, Great work.

Completely unreliable! I had reserved a truck for yesterday because I needed to move, I received…read morethe confirmation just for them to call me the morning of to tell me they didn't have the truck! I waited for hours for a solution, and they just kept delaying it. Finally they called me, and told me they didn't have any trucks or solutions for me. When I asked the manager why would they give me a confirmation if they didn't have the truck? That it put me in a bad spot with my job I'm moving for... he just said "It's automated ". No apologies, no "we are trying yo fix it". When I told him how negatively it affected me, there was literally silence on the other end. TERRIBLE SERVICE, TERRIBLE CUSTOMER SERVICE, NEVER TRUST THEM. I ended up going with U Haul and it was cheaper than "Budget" enterprise!

Absolutely horrible customer service, unable to extend a rental car for one day via the branch who…read moredo not answer the phone or the corporate number had to go into the office two different times to extend my rental car for one day not to mention picked up a filthy rental car inside and out the mileage that they had recorded was off by 30 miles when I picked up the car just horrible customer service very unhappy even when calling the corporate number they were no help

I called Avis to get a quote for a rental, first called I was hung up on. The second call, was with…read morea woman who gave me an attitude just for wanting an estimate. Gave me a rental quote for their most BASIC CAR for 13 days for $1251.74!!!! WTH! Avoid Avis at all cost! This place is a scam!

The absolute worst experience I've had renting a car. We booked a 7 person vehicle 2 weeks in…read moreadvance. They called an hour before we were suppose to pick it up and told us they didn't have any vehicles for us. They explained we would have to use a different location but that it would be $100 more. I spent HOURS on the phone with their customer service and they finally honored our original price. We then forgot our iPad in the car when we dropped it off in San Diego. We noticed immediately but it was midnight and we were crossing the border. We've spoke to 3 different customer service reps and no one has helped us receive our iPad. We had the car, location, new where we left it and we e just been going in circles trying to get it back. Do not use this place! They have horrible customer service. No lost and found for some locations? And they never get back to you.

I don't know why there aren't better reviews for this place. We always have such good service. We…read morerent cars multiple times a year for trips. The SUVs are clean and new. Even one time when we were running a day late they assured us it was no problem. Stephen (sorry if I spelled it wrong) was so professional and kind. Upgraded us at no extra charge because I'm guessing they didn't have the car we requested. Really nice guy and went over the vehicle with us before we left. We will keep coming back.

Rented a car from GimmeCar a few weeks ago and the entire rental process went smoothly. They were…read morevery friendly on the phone and picking up the car took about 10 minutes. Quick and easy. The car was a Toyota Corolla and was clean. There was a slight odor of marijuana in the car during pickup but I just fixed that with some air freshener. I got a great deal on the car so I was not going to complain. The reason for the 2 stars- upon returning the car I received my deposit a few days later. No problem. However I noticed that I had an additional charge on my account for $47. When I called I was told this charge was made by mistake and I have followed up week after week and it still has not been refunded to me. I'm not sure how you can even make a mistake and charge a random amount to a customer after our business with them was completed. But it seems shady. All my calls to them have been brushed off and there is no sense of urgency to have this mistake corrected. Good prices, friendly people at first but because of this I will not be going back.

This place is great ! I dont go anywhere else. Great prices from mowers to trailers . Great…read morecustomer service !

Some gear is used and worn, but it works. And best of all, it's affordable for the working man…read more With all the taxes and regulations imposed on a small business in CA, it's nice to have a supplier to count on to save a few nickels. How else am I going to afford to paint my yacht? Or keep my Signora in "cute" shoes?

was recently in an accident that totaled my car, and I needed to quickly arrange a rental. I went…read moreto the local Enterprise Rent-A-Car here in Riverside, and I couldn't be more impressed with the service I received. I was first greeted by Sam, the driver who picked me up. At 80 years old, Sam is as incredible as you can imagine--kind, energetic, and an absolute joy to meet. When I arrived at the branch, I met Destiny at the front desk. Despite being busy with four customers ahead of me, she greeted everyone with a big smile and a warm, pleasant attitude that instantly put me at ease. Andrea then helped me finalize my rental. She was an angel--equally professional, patient, and friendly throughout the process. Every person I interacted with at this location was both professional and genuinely welcoming. I highly recommend this Enterprise branch in Riverside. They turned what could have been a stressful afternoon into a much smoother, more pleasant experience. Rick T. Riverside resident

Wanted to leave a good review for Desiree. Gone twice to this establishment and Desiree has helped…read moreme out both times. She goes out of her way to make u feel comfortable, she got me in and out of there very quickly. I appreciate her friendly attitude and customer service. She enjoys her job, by way she carries herself and her positive smile. I appreciate that, will be coming back to rent cars there again!