My first Hermes experience! I didn't buy anything - only wanted to pop my cherry. Overall the staff was nice, they weren't snooty like I assumed they would be which was nice. If I was into Hermes I would buy from them, assuming they service me. They have a bag wall, all of which can't be sold which was interesting. It was only for display. The women's shoe selection was also tiny. They carry mostly home goods like bone china and blankets but not much ready to wear options or bags or twillys. read more

The store is stunning. The staff is 5 stars & the products are beautiful & the best! The selection is not huge but they do have some beautiful things. The selection was perfect for us. We purchased a bracelet & the price was high, so I'm not sure of the value. read more

Once again, Hermes proved that their customer service is Excellent! Shout out to Pem, she was the one who assisted us here in Hermes inside the Wynn Hotel. Their products are always high quality, stylish, lots of selections... but then again, customer service. I bought myself a twilly ring and a twilly! Packaging itself, you can tell they take pride of their products. Love Hermes! read more

Hermès - Women's Clothing Near Me - Las Vegas, Nevada

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"Dreams are the royal road to the unconscious." Sigmund Freud We should be the envoys of our own dreams and consciousness. We must be make our own happy. If your allowed and able to have something that is of the finest made; then this is the place to be. Be the Herald of your Harmony with a spectacular piece that will last a life time from Hermes. The Greek God Hermes was the herald bringing messages to all humanity from way above in the clouds to all. This messenger stepped between worlds and granted protection to all heralds, travelers, merchants, and even thieves. We all have to answer for our ineptness but protection is granted if needed. Now we don't live in Ancient Greek times any longer, but be protected and proud with a special piece from Hermes. After reading the prior reviews many individuals have had issues with the customer service in this location. During my many moments in this store we never encountered a negative problem. Sometimes we had to wait for a store employee to assist us, but we were free to wander around the store and dream big thoughts. As we waited out turn sometimes it takes a minute to get to all the customers, but we were treated professionally and proficiently. All the customers service employees had smiles as they interacted with the customers. As you wander throughout the store take the full tour. In fact a spiraling staircase takes you upstairs to see other treasures that are of exceptional. Enjoy the openness and happiness that the color pattern brings as you shop. Need that special gift for any occasion. Are you trying to stand out and way above then come and explore here? You can never go wrong with a scarf either? That scarf around your neck or arm stands out and makes you happy from your core. The finest of what makes you smile can be sought here. Be the best at what you are. Dreams are yours to grab and celebrate. It's all in the way you dress too. Always look the part! The feel of that silk scarf as it is wrapped around your neck. You be the judge! Go out and make your dreams come true. Happy is an orange box under the tree ! read more

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Made an appointment for 11a Saturday. The website said you don't have to have an appointment but when you can be nice, you try. I stepped in and 3 associates flocked to me. Asked if I wanted water and what they could help with. I told them all I have an appt so they asked me to wait while they all called in the person. I was waiting for a bit and decided to move upstairs after one of them mentioned that women's department was on the second floor. My SA found me upstairs (probably was confused why there were 8 people telling her where I was and wasn't) in the belt area. After explaining what I needed she left to get my size and after a minute or 5 I saw her talking to two different people. I asked nicely, if she was busy with others, and if so could she point me to someone else less busy. Who the heck knows what appointment assignment process they go through, right? She explained she had to get one customer to a manager and asked if I wanted to work with someone else. I said no, but that I'm not going to make one person run around when there are plenty of SAs that were available. We found the item I wanted and after looking at the tableware, we headed back downstairs. I had a belt that needed another hole punched so while she did that for me, I went and looked at the scarves. By now we are warming up to each other's communication style and I was content to wait and browse. I found a poncho that was just stunning and my poor SA hunted all over for the only other new one in the store for me. In fact, there were at least 2 other SAs that were recruited to look for this one scarf! While I waited another SA came over to me and told me that the one I picked was a marble printed edition and because the house only makes a few pieces a season it was hard to find. Woohoo! Lesson acquired! All in all a happy trip even if I didn't get any leather bags. Less one star only due to their limited selection. I'm not sure why this place gets a bad wrap. My adventure didn't start out great but like my life it keeps getting better. #grateful read more

I got my dream sandals today and I'm screaming inside. I've wanted these for so long and I finally got my hands on them. Little upset they didn't have pink color I wanted in my size. But I did find these beautiful ones and I'm very happy with them. Gentlemen that helped with the sandals were very nice and professional. First time buying from Hermes and I can't wait to buy more in the future. Great location! read more

Hermès - Women's Clothing Near Me - Las Vegas, Nevada

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Wynn Hermes had terrible customer service. The SAs act like they're better than you. The SA that helped me was decent but the 4 others just stood around, no smiles or thank you as we left after making a purchase. She didn't even offer water. That'll be the last time I buy from this store. read more

Our visit at Hermes at The Wynn/Encore was right out of the scene in the movie Pretty Woman wherein Julia Roberts goes into to buy clothes, and is shamed out. My Fiancee and I are casino guests at the Wynn, and we decided to go shopping in the mall where Hermes and other high end stores are. After making purchases at Versace, etc, we decided to stop into Hermes. We arrived and my finance asked the clerk to bring down a particular bag for her to look at. The clerk did NOT bring down the bag, but rather stood there and blankly said "this bag is $24,000". My fiancee said "I asked you to bring it down to show me, I did not ask you how much it costs". We immediately walked out of the store. We went to the other shopping part of The Wynn, went to the Gucci store, were treated with respect, champagne and great service, and promptly spent thousands there, having a wonderful buying experience. I posted photos from Gucci. Shame on Hermes. Your products are nice, but not in any way justification to treat a customer like a 2nd. class citizen. So rude. Now I better understand why this business only has 3.5 start average reviews. read more

Hermès - We left rude Hermes and went over to Gucci and spent thousands, where they treat you with respect and service. - Women's Clothing Near Me - Las Vegas, Nevada

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Wynn Hermes is the best store in Las Vegas, service is great and professional. Customers should approached associates nicely and not rude, I appreciate all the staff here because they are all friendly especially E my lady! Thank you read more

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Worst experience I've ever had :) super rude people and not worth a visit, was told they don't have and will almost never have purses to sell :) and they would only ever sell to people that spend quote a lot of money before they are given the chance to buy a purse :) lady you don't have health insurance please done flex on me ): read more

We all know Hermes is a very high end brand. And yes it's hard to get your hands on a bag. However I was there not for their bags but to look at the sandals. The Asian lady that "help" me was rude. I asked if she had the "H" sandals in black or tan. She said yes and just stood there. Soooo like can I see it? Her response was do you want it or do you just want to see it? I said I want to see it. So she showed me an image on her phone in the color black. I said I want to see it in person. So she looked annoyed while going to get the sandals. Needless to say I definitely did not buy it from her! Why would I want to give her the commission with that kind of service. So I left and ordered it online MYSELF! Why stick your nose up in the air like you're better than me?! After all you're just a worker there, you don't own it! Have better customer service! Treat everyone equally! Not just the ones who walks in that looks like a millionaire. read more

I absolutely LOVE my SA, Henry!!! I wish everyone could have the same experience that I receive every single time I come visit him and this location. I come here once a year just to visit this boutique and everything else is a bonus. I love Hermes and their culture. I have been honored to have given the chance to purchase my Kelly and also other items. The experience is about your relationship with your SA, being able to connect and keep in touch and looking forward to a future memorable visit. Thank you Henry! For always taking such great care of me. read more

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We were at the hermes at the wynn casino my girl bought 3 sandal there a few days ago she wasnt sure if she wanted the pink 1, 2 days later she dont like the pink 1 so she went back there to return it and the lady gave her a refund but we didnt know refund its only for credit so she went home and 3 days later i didnt recieve the refund on my credit card so i took her back there and ask them, they said they only refund back to store credit thats really bad for a big company even their rival chanel,louis vuitton etc give refund back to credit card,so theres nothing we can do, cause theres nothing she want there for that price so im force to buy the same pink sandal and the price jump up that mess up for the company return policy only store credit not back to ur credit card,never gonna come back here again so u guys be aware they dont tell u that when u buy only when u return its too late bad company for someone that is big like them never coming back return to store credit not credit card be carefull it can happen to u return policy only 4 days never touch sandal bad company read more

Awful experience! When I got there I knew what I was looking for and it was a gift for my fiancé. Mind you I have shopped at Hermes before in Miami so I went in with a certain expectations.I was not greeted at all and I had to ask to be directed. After waiting for a while I had to ask once more for a sales associate to help as if it was a favor. The lady who helped was no help at all it was as if I was bothering her and mind you, It is not my first time buying luxury and Hermes is not the top choice. No refreshments were offered and the lady was treating me as if she was being bothered. I ended up purchasing a belt but not because she recommended because if I was her I'd take every client as a new opportunity specially since they're commission based. Do not recommend this store and will not be going back. read more

Sad to say I have to agree with the many others saying this location is not great. This is the first time I've ever received poor customer service at an Hermes. The small store was pretty empty yet I was generally ignored, although I was actually looking forward to making a purchase. (Really shouldn't matter, though.) There was eventually one associate who did actually acknowledge me, but she did not provide the experience or assistance you'd expect in a luxury store. I ended up leaving empty handed and ordering what I wanted online. I imagine they probably get a ton of tourists just wanting to take a peek inside, but even simply greeting every potential customer that comes in is a pretty bare minimum expectation that they did not meet. I'm not saying I need to be offered some champagne as soon as I step foot in the door, but a simple "hi welcome in" would be nice? I'd love to throw in the typical "I won't be back!" to end it but I'm just visiting Vegas so I wouldn't have been back anyways. read more

As I was a host there most recently i will say that this location have some the most prejudice people. they don't try to hide it either. The management is horrible (not everyone) but the majority. they lie to clients about product, bags being the number one product they will lie about. Worst of all the client service is horrible. they ignore people and act like they don't see them when clients need assistance. The business is dying and I understand why now. read more

Horrible service here. Came in looking for something specific and all the sales rep said to us were "those are upstairs." Then she walked away, we never saw her again, and we couldn't find what I wanted so we left and went to another much more helpful Hermes where I made my purchase. read more

I was in Las Vegas for a few days and since Houston location did not have items I've been looking for, I decided to try Hermes at the Wynn. I came in ten minutes after they opened and the SA Joey was really kind and patient with me. I was particularly looking for a certain pocket squares, espadrilles and boots. The did not have any of my items and located them where I can purchase it. He placed my order and have the items shipped to my home. Although the items are limited due to inventory, it was a smooth transaction. I would recommend this location to anyone! read more

Hello everyone !! I am a long time patron of this beautiful boutique. I must say not all SAs are condescending, actually most of them are friendly, once you get to know them and once they see you come often they warm up to you. I know how the feeling of being ignored or being eyes rolled on to because I had those experiences from other boutiques around the world. This past 6 months the store has literally no bags to offer me, not even an entry bag Evelyne which is understandable, shortage of supply, which you can't blame the SA for that. So if you are in the store and you want a good and comfortable experience I would recommend Mandy. read more

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I've shopped at this boutique a few times. I'm the type of Hermes buyer that may walk in not looking the part- especially if im on vacation and staying in this resort. I walked in from just leaving the gym so I didn't look glamorous at all so I can see why some people may feel intimidated. However, the service was friendly and made the transaction a breeze. I love my new suit Joann! read more

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I went to the store with my daughter today. I was kinda nervous because I yelped before the visit. The reviews were not the best. However, I had a very very good experience today. The moment I went into the store. Ms. A was very friend and kind. (She did not want me to mention her name on the review, but I feel that her good service should be appreciated). She went over different products with me. They have big selection of necklaces and belts. Unfortunately, she did not have the bag I was looking for, but I feel that she cares and really wants to help! read more

A beautifully curated range of fashionable apparel and accessories for women and juniors! It's reassuring to come into a secondhand shop knowing that the items have been carefully selected for their quality and taste. This place is my go-to, one-stop-shop for just about everything. The rates are fantastic, especially considering what gems you can unearth! read more

My first time here in the Wynn and first time in Hermes and my partner and myself were absolutely blown away by the salesperson Ashetyn. She was extremely knowledgeable about everything we were interested in purchasing and very kind and attentive to our needs while we were shopping in the store. We only wish she worked in the Hermes store in the South Coast Plaza in Orange County California which is closer to where we reside. From now on whenever I think of Hermes I will always think of Ashetyn who epitomes the beauty and elegance and timeless grace of this classic store. She made our first at Hermes an unforgettable experience. read more

I don't own any Hermès items but my best friend was in town visiting and we needed a little high end retail therapy. She has quite the designer scarf collection and was attempting to track down a specific jaguar print Hermès scarf so we stopped by the shop. As would be expected in a fancy schmancy store like this, the service was aloof but friendly. Our saleslady loosened up a little bit when my friend started rattling off the actual names of the patterns of all the Hermès scarves she owns. They had one she loved so we made an easy purchase. The scarf was packaged with care in a cute little box and bag, and she was thrilled. This store has a good selection of scarves, housewares, bags, men's leather goods, and saddles. Yes, even saddles. If you're a fan of the brand (I can't say that I am a fan of Hermès), then you'll probably want to make a point to visit this branch when you're in Las Vegas. read more

Thank you for the impeccable service given by Island. She is very precise and makes you feel like she has your beautiful Hermes experience under control. Thank you again to Island and the team Our wedding will be epic because of you. read more

I'm a customer in the US, UK, and Europe. Alice Wong provided excellent customer service to me. No, I did not purchase a bag - just a few smaller items I needed during my most recent visit, but that's why I'm writing this review. Excellence in customer service is when Sales Associates treat each customer with respect and joy - no matter the size of the purchase that day. What was so special for me? The fact that she was knowledgeable, helpful and sophisticated WITHOUT being uppity. Thank you Alice. Her attitude and help were a breathe of fresh air. I hope she is recognized and rewarded for her excellent work. read more

Worst service I've ever experienced. They give you the dirtiest looks as if you're not at that level. Super embarrassing store and employees don't go here EVER read more

This store is the best store from the strip!! Thank you for friendly and great service like a friend. Especially, my Sales associate J, let's go on a Hermes journey together for a long time! read more

Night and day experience with this store. First off, I have made purchases at this location before and had excellent experiences with a super friendly and helpful associate. Came in on a Sunday morning shortly after opening and it was completely different. This time, I was completely ignored the entire time I was in the store. I even made it extremely obvious I was interested in specific items, but still was not acknowledged once. I understand profiling happens to some degree in these stores and a younger female shopping by herself doesn't scream "purchase" compared to the two other older couples who were being helped (mind you I was also wearing a couple Hermes items so obviously I have shopped here), but a hello or asking if I was interested in anything would have been nice. A couple associates were on their phones even the entire time when I was obviously looking at something. I came in fully intending to make a purchase, but walked out empty handed. Don't think I will be back to this location. read more

The employees have attitude and are very rude. The selection is nonexistent. Took my wife there and walk out very disappointed. Chanel have better customer service. read more

Bottom line, I expect great service from an luxury retailer. Not a Walmart employee with an attitude. Selection was poor.

We spent a few nights in LV over the holidays and stumbled into this store. Adrian was our salesperson and made our experience a great one. He was patient and down-to-earth unlike some of the salespeople we've run into in the past. We purchased a few small accessories and Adrian kept insisting that we take our time to make our decisions. I would definitely ask for him if you are visiting. read more

Hermès - Women's Clothing Near Me - Las Vegas, Nevada

Over the span of the last 3 years I have visited this Hermes store inside the Wynn hotel several times and each time I have left dissapointed to say the least. The service here is horrendous; they have the most unhelpful sales associates. It is really sad that in such a great hotel like the Wynn this is the type of customer service they provide time and time again. They never want to help you with anything and they make it such an awkward experience even when you do want to purchase something. Unless the item is out on display, they refuse to check their stock for any items. I understand that the special bags are hard to get, but when you want to purchase things like sandals or other accessories, they should be helpful in doing their job. This is the reason why I have never ended up purchasing anything from this location and have always gone to the Bellagio location where they are much friendlier and happier to help me with my purchases. read more

Great customer service and the rep we had was very informative and sweet. He showed us we were looking for which were shoes, belts and purses. During this covid appt are necessary so that windows shoppers don't have to waste reps time and we value their time thus we purchase a few things. For those who think it is lame having to make an appt, try making an appt at the south coast plaza Hermes store and you are required to leave a message and the rep call you back. However the Las Vegas shop will have a person pick up the phone and make an appt. Woo Hoo Las Vegas Hermes!!!. More love and purchase from you in the future..... Thumbs down south coast plaza Hermes :-( No more purchase from ya ever again... Will add more Hermes eye candy to my library soon. read more

Hermès - A haul of a purse, shoes and belt to support sales reps and economy during covid - Women's Clothing Near Me - Las Vegas, Nevada

Retracttion on Hermes Encore Issues : Mr Trujillo called me today and apologized for the incident last night at the boutique and I agreed to meet him today . My Husband and I went back to the boutique and Mr Trujillo was there to greeted us . Mr Trujillo went above and beyond to solve the issues we had .Both my husband and I feel his sincerity and very genuine . As a fellow Business Owner , Mr Trujillo is a valuable asset for HERMES. He renew my faith in HERMES and A GREAT EXAMPLE of MANAGEMENT !!! In fact My Husband and I continued shopping tonight with the assistance of Mr Trujillo and Mr Chikamura. Mr Chikamura was EXCELLENT !!! His knowledge of Hermes Fragrance is so INCREDIBLE !!! He taught me alot today about the differences of each fragrance . He was very patient and professional . I think Not Only My faith of Hermes has renew , I found SA that really knowledgeable . Thank you Mr Trujillo , You have Our Respect and Loyal Client forever !!! Cheers, Emmy Daprizio www.emmysourcing.com 1-702-513-8803 read more

This is my go to Hermes Store in the strip. For the past year I have been going to this store exclusively and have had nothing but great experience. My SA worked with me very closely to get the items me and my wife wanted and some times she would even mail them out to me. My wife is now a proud owner of a hard to get Kelly stellier bag and we are looking forward to getting other bags my wife wants. read more

I was super excited to go in and look at shoes and bracelets. The male associate was horrid. Totally popped my excitement bubble. Not helpful and could barely be bothered to get off his cell phone the entire time I was there. Every question I had was answered with a question. He told me everything was probably sold out. I asked him to look on the tablet in store and he said it wasn't connected to the internet and he couldn't show me anything. Such poor customer service. I was shocked. I will go back to my normal associate at home before I visit this store ever again. read more

I have been purchasing from designer shops for years. Never had an experience like the one I had at the Wynn's location. Worst experience ever. First they had all of 1 customer inside, which was apparently too much to handle for this staff. So we waited about 20 minutes. Then we were allowed into the Hermes kingdom of nothing to sell. SA must having been finishing up Hermes course 'on how to makes your customer feel uncomfortable and unwelcome in less than 10 seconds'. No personality, no conversation, no answer but 'no'. Do you have a rodeo charm-no. Do you have any bags, no. No attempt to even try to behave like we were in a retail store. This attitude that a customer has to prove themselves worthy to purchase their items is outrageous. This store was different a couple years ago. They were really nice and made me feel welcome which is why I purchased a couple of bags from them. But it appears the Covid excuse for poor service is alive and infected in this store. No bag is worth this treatment. I'll spend my money elsewhere. Like Any other designer boutique on the planet. read more

I wish I could give this Hermès a negative 100 - Hermès is infamous for not helping you to purchase a bag if you do not have a "purchase history" with them of $5k-$10k before you are even are deemed worthy of one of their bags. Needless to say, they lived up to this - I came in wanting to just look at the bag- not buy them - since I was going to purchase one in Paris. All three salespersons did not even greet me, and they said there were absolutely no bags at all, but I could look at pictures on this iPad - uh, I can do that at home. To the SA's - you only work there, you do not have to treat people like they are not worthy of these bags. read more

My wife is a regular customer of this Hermès store. We are both long time fans of this wonderful brand. But today we had a change of mind. The assistant manager "Joanne" was very rule and confrontational. Not sure how this type of personality could be promoted into such an important position to represent Hermès. So disappointing and will not shop here anymore. If the company cares to know what happened to us, feel free to write me a response. read more