I brought my Chanel bag to this store for repair on 5/25/2025. Last week I received a notice from them notifying the status of the repair is Ready for Pick-up. I was not local so I requested them to mail the bag to me. Such a joke turned out nothing got touched when I opened the box. See pictures. Will I buy the Chanel bag again ??? I suggest everyone don't fall traps of Chanel. Qualities of bags are going downwards. read more

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If this is the Chanel inside the Wynn, I had the most amazing experience. I had an important event that I was running late for and realized I left my lipstick at home. I needed to find lipstick right away. Once I was dropped off at Valet, I made my way towards the shops. I first went into Dior to since it was the closest to the entrance and the SA was so rude when I asked if they had any makeup. She told me to go across the street to fashion show mall and try Sephora. I left the store and made my way towards Chanel. They were so welcoming and I told them I was in desperate need of lipstick before my event. They told me they indeed had lipstick and I was immediately guided to Carol in the beauty section. She was so kind and asked me what shade I was looking for. I told her I needed something more satin, not matte, and then pointed to the lip color I had on. I even told her the lipstick I usually wore and she found an almost identical shade for me. I've been to Chanel before but something as simple as kindness the moment I walk in is not something I've expected. I feel like I've only received "good" service the moment I tell them I'm ready for a purchase. read more

I visited Chanel at the Wynn twice during a weekend girls trip and had the pleasure of working with Toni and Monica "Momo" on two separate occasions! Toni recommended the perfect blush for me in pink explosion and even balanced out my makeup for me! Monica was so attentive and patient, showing me a variety of silk bandeaus until I found the perfect one! She wrapped it up so beautifully too! Definitely ask for either one of these wonderful advisors if you stop by! read more

Chanel - Bandeau in a beautifully wrapped tie box by Monica - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

This place had so many available SAs but none of them spoke to me or asked my if I needed anything, I looked around about 5-10 mins in the store and it confirmed that I did not want to spend my money here and instead I went down the hall to Louis Vuitton, as soon as I walked in, someone greeted me right away. Just with that it already felt like it was warm welcome, she asked if I was looking for anything in particular; which I was and then she moved on to some options and what they had in store, etc. She asked me how my day was going and if I was there on business, pleasure or both. This, I believe makes a huge impact on a customer buying or just even looking and maybe buying later, There were literally 5-10 SA's standing around looking but never once was I approached or anyone said hello, to even make it seem like hey, I'm here if you need anything, etc. I wasn't dressed like a crazy person either, I was wearing a suit set with some heels, and I had a gold nano speedy on me with some oversized shades one just wandering around, looking to spend some money on a vanity. I took a photo of a watch I looked at and again, 2-4 mins noone came up to me, listen I'm not saying they need my money because I wanted to spend it but the point is, the customer service for a place like this, IN A PLACE like this, they have to do better in some way. I ended up buying with Victoria at LV because she was sweet, and she actually found something I really liked/loved, it matched my ID V3 Labubu- I was looking for a mini dual type bag that gave me Loro Piana vibes but in that grayish, white gold/silver hardware tone in LV of course, since my collection of Onthego PMs had a variety of color but not a gray one with silver/white gold hardware type. She found it and I made the purchase and she was just so easy to speak with and work with. read more

Came in looking for a gift for my mother and even though I ended up with nothing after browsing through the store, I just want to give 5 stars for Khai and Jao. They were so accommodating and showing me pieces my mother might like. They truly are a breath of fresh air and was so delightful to work with. read more

Thank you Yianni for taking care of me as my husband was surprising me with shies and a bag. I had a wonderful experience picking my own presents without realizing my husband was buying it right there! Beautiful experience. Thank read more

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Beautiful boutique & Kristi was SOO nice & helpful. A really great SA! She took her time and let us look around and try on everything we wanted without making us feel rushed. The patio overlooking the lake was closed but it's beautiful if it's open. We came around 5-6pm and there was no line. Sadly they did not have the shoes I wanted but my friend bought some & she was really happy with both her purchase and our service. read more

I interviewed for a Watches and Fine Jewelry position at this location and feel the need to leave a review because of my excellent experience. After a few interviews I ended up not getting the position however I truly felt like from start to finish this company held themselves to the utmost professionalism and I felt honored to have even got as far as I did in the interview process. The Director Ryan and Sales Manager Nikki in the Fine Jewelry Department were exceptional and I thoroughly enjoyed getting to know them throughout my interview journey. They each took their time in getting to know me and treating me as if I wouldn't be just another person working for them but as if I'd become a part of their team, their work family. Although I didn't get the position I still am grateful for the opportunity and hope to one day be able to work for not only the amazing company that is CHANEL but for Ryan and Nikki as well. Thank you both! :) read more

This location holds a dear place in my heart because it's where I got my first 2 Chanel bags about a year ago. My aunts always stop by here when we're on vacation, so naturally we came here when they wanted to treat me to a graduation gift for completing grad school. I can't remember the name of the SA who helped us, but she was so sweet and patient in showing me different bags and giving us time to decide which to purchase. Fast forward to earlier this summer, I decided to splurge on a bag for completing residency, so we came back here to shop. Selection was excellent--they had each of the styles I was considering. John helped us out and he was also super patient in showing us different styles/colors and was not pushy at all. Overall, the service here is top notch and exactly what I would expect from a designer boutique. I would highly recommend this location for both the service and incredible selection! read more

Chanel - Decisions, decisions - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

I have something in mind that I want to purchase so I went to this location and I was standing there for at least 5 mins waiting for someone that can help but no sales associate came to greet me or even ask want to see sth, so I try to find someone and look at them with some of them who are standing there just talking with other sales, they seem have nth to do but they just pretend they don't see me and walk away... wow that's their job but Idk why they give customer such attitude..if I could give a 0 rating I would. I've been to so many Chanel stores before and this surely the worst one read more

Visited this location and I had a great sales lady, Monica. She was so stylish and had great customer service. Gorgeous bag! read more

Chanel - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

I've never had anything but a great experience every time I've gone. I love Khai!! Top notch customer service every time. Love this particular boutique -- and it's got a great spot in the Wynn. read more

I have been on a mission to find a classic CC Chanel belt. With everyone wearing the Gucci belt, I wanted to go a different route. Although I still haven't found what I'm looking for, I did find a pair of gorgeous sandals from The Métiers d'art collection. This is my second time visiting this Chanel location. On my first visit, I purchased a pair of CC pearl earrings. The SA was extremely pleasant to work with. He showed me a matching pearl necklace to compliment my earrings - I didn't purchase the necklace but it was nice to have options. While waiting for my shoes to come out today, the SA brought me a can of Perrier sparkling water. In San Francisco, they use the bottles, which I think are a little better than the can. He asked if I wanted to have the shoes shipped home. While this was a great recommendation there was a caveat that I would be charged California tax, instead of Nevada tax. It was minimal but still. Anyway, who doesn't want to go home with their bag full of Chanel goodies! I said thanks but declined. One big difference I did notice about my visit here is the length of time I spent in the boutique. When I shop at the location in San Francisco, I easily spend 30-45 minutes in the store. Here, I was in and out in about 20-25. I like that the SF boutique takes my item and packages it while I sit and drink my water or continue to shop around. This really gives me the opportunity to potentially purchase more, which I have done in the past. Great experience in this boutique once again. I look forward to my next visit. read more

Chanel - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

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I paid another visit to my fave Chanel boutique to see my SA and friend, Christopher! He and the team @ the Wynn location are the absolute best. The security, sales and management team are all so very friendly! Christopher added a few of my daughter's requests to his list and I fell in love with a white clutch with chain strap from the cruise season. With a smile, he happily hunted it down at the bellagio boutique and coordinated with Natalia there to have me pick up! Thank you, Christopher, as always! See you soon!! read more

It's the Chanel store. I loved the helpfulness of the sales associates. Everyone was so nice and friendly.

I went into the store with my husband, to buy a bag, when I entered the store the saleswoman looked at me from bottom to top with a disgusting face, I just felt so bad, (I don't know her name but she was short with Chanel hair and oriental descent) and normally he doesn't even notice and he did, I took his hand and left the store, I have money to buy as many Chanel as I want, but I'm a simple person, I don't need to print everything I wear with a brand. For anyone who wants to buy something from Chanel, I recommend the Aspen store, which is to be congratulated, the people are extremely polite and "happy", I will go back there to buy. Whyn's Chanel wishes that managers would be more concerned with how their salespeople behave when a customer enters the store, after all, a luxury store has to have a service to match, luxury service begins with the experience that the store generates as soon as any customer walks through the door. Here's a tip. read more

Think they're permanently closed. Not sure why everything is all covered up. Shame that this location is closed read more

Chanel - Think they're permanently closed - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

The customer service is amazing even for our smaller purchase. So friendly and helpful!

"It's the most wonderful time of the year...." For Christmas 2015, I wanted a Chanel handbag. To be specific, a medium black classic flap bag with GHW. Boyfriend wasn't too keen on this idea at first after when he found out how much these bags go for. But he finally gave in....anything to make his baby happy, right!!?? ;) So honeybabe and I went to this Chanel at The Wynn after being snubbed and ignored at the Chanel at the Bellagio a month ago. Every SA looked friendly and offered us beverages. A very nice gentleman by the name J.P who's been with the company for 20 years assisted us. He was very knowledgeable about the brand and my handbag. Great customer service...he was patient when I kept on going back and forth from caviar versus lambskin. (In the end, I decided with the lambskin. Yes....I know the material is delicate as hell and I would have to baby the sh*t out of it....but in the end, if we are going to be dropping top dollars for a luxury item, I would want the best of the best.) I called a week prior to make sure they have my handbag in stock with it being the holiday season and all. JP was nice enough to hold a few for me to look at. When I went to the store, they just got shipment in and my handbags were fresh out of the box! Glad I had a few to choose from though because one had a few scratches inside the purse. So word of advice: CHECK AND INSPECT YOUR HANDBAG THROUGHLY. Go TSA on your bag if you have to. You don't want to go home and later find out there's some dents or scratches after dropping $$$$$. I don't know what's more fun: selecting the handbag or watching JP package my Christmas present. I was in awe. The way he had specific steps to put the tissue paper in....angle it like this, fold it like that. He added the Chanel ribbon and her signature Camellia (silver holiday edition instead of the usual white ones) to my gift box AND outside the bag. I'm telling you....the packaging is just GOREGOUS!!! I had the biggest smile walking out of this store!! =) There are only 3 Chanel stores located in this city: Bellagio, Encore and here at The Wynn. And I believe this one is the biggest of them all. Happy Shopping!!! read more

Chanel - Holiday 2015 packaging. Gorgeous silver camellia! - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

SA Tam at Chanel - Wow- non personable, cold, and not helpful or accommodating. Loyal Chanel customer and client as well as my party. Yeah..no. Sorry, I would love to support people's jobs during COVID-19. But this store may need to rework its customer service engagement. The first time I've experienced an SA like this for Chanel.. ever. read more

This is a super nice store in the Wynn. Nice bags, nice decor and nice staff. I've bought several bags here over the years and have always had good service. They let you (and your girl) look at all the bags without complaint. Compare all the bags to each other. Model the bags in the mirror. You name it all without any "hurry up and buy something" attitude that you encounter some places. Dawn was our last sales person as we made her show us about 40 different bags (many from the back) before buying a wallet and clutch combination. I like that they keep their classic styles but also pair it with some new colors and new styles every season. read more

Chanel - Classic Chanel design - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

Beautiful boutique and very kind and helpful sales rep. Particularly Chris. The counters were busy. And we did wait, but we were greeted enthusiastically by Chris, a very well put together Polish gentleman. I came in for a very specific pair of earrings and we purchased the last one they had in stock. I tried 2 different styles and my boyfriend wanted to buy them both. Even tho I only came for one. I said no and he could get the other ones for me next time as a surprise. They also were not as rare so I didn't need them immediately. Chris didn't make me feel guilty for declining the second pair. He also humored us by looking up how many pairs of this style were available in the country. There were only 3! The sales woman at the Bellagio didn't even bother to assist us to let us know there was 1 pair a mile away at the Wynn! Next time we purchase something at Chanel, we will definitely be making the Las Vegas boutique our store even though we live near Beverly Hills. It wasn't the most expensive piece at Chanel, but it was hard to come by. We were thrilled and excited to find it and Chris made the experience fun and positive for us! Thank you! read more

Chanel - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

This review is for the crystals aria location. Joy helped me. I wanted to buy a $10k suit. She was rude and snobby at best. I tried to call the store to get another person to help me but chanel sends you to a call center where they don't help. Worst store ever. Never shopping at chanel again. read more

One of the bitter employees commented back. What did I say, see for yourself - so low & uneducated. Smh. First of all, I went to the Chanel in Bellagio right after being disgusted by this one, and DID purchase. Second of all, you're in the service business so wake up. This is your job. Quit and stop ruining Chanel's reputation. read more

Chanel - One of the bitter employees commented back. - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

Chanel Wynn is fabulous!!! If you are in need of the shoe department ask for my friend LIZ.. I feel like I am dropping by to visit a dear friend! Liz is professional and follows through! Love this boutique and the staff. If you are in need of a beautiful new bag please ask for CARRIE... The service and kindness is "5 STAR"..... Love my visits! They treat you as family! Thank you ladies ....See you soon! MaeLeslie Strelich read more

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DO NOT shop with Reana Samaniego. Prior to purchasing my bag she gave inaccurate info THEN she shipped my bag to the wrong address and wasn't prompt on fixing it. This was the worst experience ever and I wont ever shop with her again. read more

During my last trip to Vegas a couple of weeks ago, I was determined to succeed in my mission to buy my mom a new handbag (helloooo lower sales tax!) for her birthday. I knew she wanted either a Louis Vuitton Alma BB or a blue Chanel Boy bag. I was completely ignored by the staff and had to go up to one for help. The SA who helped me was black (I don't recall her name), and she wasn't very friendly until I told her I was looking to buy a gift. The entire time she helped me, I could feel her judging me for whatever reason. It wasn't the most comfortable buying experience and I'm actually quite glad I didn't purchase from her in the end. For price reference, in case anyone is interested, the Boy bags are going for $4,300 (small) and $5,200 (new medium). read more

Chanel - Small Boy and two New Medium Boys - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

After walking out of the Chanel at Encore, we walked over to Wynn. The staffs here are sweeter and respectful. I'm glad the Encore did not have what we were looking for. Here at Wynn, the SA greeted us, offer water, and gave suggestion to our purchase. Made my purchase quickly and smoothly. This great service is something that the staffs at Encore need to learn from. read more

Chanel - Happy with my purchase over at Wynn... - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

After receiving a nice Ferragamo wallet from my BF for xmas, I wanted to check out the Chanel wallet and compare which one I'd like better. While browsing at the Wynn hotel, I noticed the Chanel store and saw a wallet that caught my eyes. I wanted to know what the price tag was for the wallet and asked the sales lady. She was NOT friendly. Very snobby and was treating me like I don't even belong in the store. Granted, I was only carrying my coach clutch and was dressed very casual. Not sure if it was the way I looked and dressed or maybe she is just that kind of a person. Regardless, I was VERY turned off and walked away. I'd do my Chanel shopping at the South Coast or Beverly Hills location. FYI, that Chanel wallet isn't worth $800. read more

Coming to this store and being able to purchase my favorite Chanel fragrance is truly the only reason why I come to Las Vegas. Everyone time I have been to this store I have received prompt and professional service. The fragrance that I wear well can only be ordered online or from a Chanel store. It is just nice to be seen, acknowledged, and receive impeccable service without having to ask. read more

Got greeted immediately by two friendly employees, very small boutique, but their jewelry selection was timeless. Make sure you stop to look at each one in the glass their beautiful bracelets, watches, an more. read more

Chanel - Entrance, very small boutique - Cosmetics & Beauty Supply Near Me - Las Vegas, Nevada

A really nice store in the place I work that isn't so haute that they snub you. Great service for my favorite brand.

Hello Gorgeous! There's a makeup counter, so if you just want to buy yourself a little something like a lipstick, compact or perfume without the giant splurge come here! It's located inside the Wynn Hotel. While you're here enjoy browsing at the most luxurious and most popular brand in the world! Shoes, bags, accessories, lots of "wow" moments for me in this beautiful store. No pretty woman treatment either! That's a bonus because there are some serious beooootches at other fine retailers. Thank you Chanel for treating me like a lady! read more