Not the friendliest people in the office! Got charged an additional $50 for their failed "updated…read moresystem" when I've been on auto pay for years! They also never reached out to the primary email or phone number on the profile, ridiculous! Yes! We've been using this Facility since it was "hi tech self storage" been there for years! We're unit #91 if that helps you!

Very friendly. Great customer service. We stored our travel trailer their, and it was greatread more

I am very pleased with the customer service at Heritage Self Storage…read more I have two units with this company. I have had excellent experience with the staff and I am impressed with the cleanliness. Highly recommend if you need storage.

If I could leave zero I would, i had reserved a climate control storage that was going to opened up…read moreand was told to call back and confirmed this on Friday and told her I would take it her name. MADELYN, THE NEXT DAY on saturday, I came down the next morning and I was told by the manager that she'd offered it to multiple people and it was already taken by somebody who will take it tomorrow. I drove 60 miles this morning to get here. I rented truck to transport the stuff to the unit. Not to mention, I have to drive back 60 miles spent money on 10 foot panal truck, for there incompetence. Then he tried to blame her for the problem. His name is Tyler the Manager

This place is the best! The 2 managers husband and wife are so pleasant to work with and I feel so…read moresafe storing my items under their care. I couldn't place my order online with the deal I wanted for some reason and I went in and they gave me the online deal in store all while on the phone handling other tasks & tag teaming it like bosses! Thanks again

always helpful! affordable and the units are so clean and well maintained. I never worries about…read morerodents and if there were any bugs I saw, they were dead. I would highly recommend and use them again if I needed a unit.

I have been with this storage company for a few years, they're very helpful, kind, and cooperative…read more They have the best price all around! Great place if you're looking for a storage unit. Never disappointed with their service. I'm treated like I'm part of their family. Sandra is Awesome!!!

If there was a zero, they would have gotten it. The new owners removed my lock and refuse to return…read moreit. Their combo lock is on it now. They claim it was not locked, but my key does not come out of the lock unless it is fully locked. I have never been behind in rent and they have never responded to requests to meet. In fact, they refuse to meet to take care of it. They are not local so cannot come in person. Based on my experience, I can only give the lowest score. I will be moving the storage as soon as I can.

Awesome safe and very professional staff I would recommend this business .read more

Clean, affordable, self storage right in Oakdale. The team of Secure Storage provides the best…read morecustomer service around!

From the owner: We are a storage unit complex that specializes in high tech surveillance equipment to make sure our…read morecustomers personal and business property is protected and available for them at all times.

My experience with Danielle in the front office has always been absolutely wonderful. I was under…read morethe impression that she was the owner of the facility because she treats it like her own with pride and customer service. Very personable and is clear about pricing and was very helpful when I had to move to a different unit! The facility is great and she is the best!

From the owner: Specializing in: - Self Storage…read more- Storage Household & Commercial

Before this place was bought or management taken over by Heritage it was great. Now the device is…read morehorrible. I'm storing a boat and called and spoke to the assistant manager and asked what the last day to pay my storage fee would be as I was selling my boat I had stored. He told me the 10th of the month. I met a potential buyer at the storage yard and my code wouldn't open the gate, so when the assistant manager finally showed up, late, he gave me a temporary code to get in the gate. I went in and spoke to him and he advised that I would only have to pay a prorated amount if the buyer removed the boat today. As I'm waiting for the buyer to show up with a truck, the assistant manager calls me and tells me I was locked out on the 6th and that I have to pay the whole $100 not the prorated amount that he had told me just a few hours before. This is not a way to do business!!!!!!

the staff is very friendly very clean site 24-hour access lots of security recommend it to everyoneread more

My three year old son and I walked into the office to request a tour of the storage facilities. The…read moremanager had a large unleashed dog on the premises that was aggressive towards my son ultimately making my son cry. While I will not demonize any bread of dog, this dog was about three times my son's weight and almost as tall. The dog was bumping him with his nose / head and sniffing him aggressively, a clear signal the dog was in distress. Despite my attempts to get between my son and the dog, the dog continued to walk around me to get to my son and also growled at my son. My son stood still as he was taught. When I finally picked my son up because he was starting to cry even louder, the dog kept standing up on its hind legs to continue the aggressive sniffing, despite my efforts to block the dog with my knee. My son was quite upset by this time as the dog would not leave him alone. I asked the manager to control her dog, but she was unable to. She blew some whistle that had no impact on the dog, but she never made any effort to stop the dog, verbally or physically, beyond blowing the whistle. When we finally squeezed out the front door blocking this dog inside, the manager stepped outside to speak with us. I told the manager that she has no control of her dog, to which she replied the dog is not hers. She then clarified that the dog is in her possession as the dog's owner recently passed away. Finally, she stated that we (as in my son and I) were the first problem. What great tact, though I am sure she was trying to say she has not seen such behavior from the dog before. I had to remind her that she had no control of the dog and therefore has no business letting the dog run free. Obviously, we do not plan to rent here. Updated post Keri's response to my review: Keri, while I appreciated the fact that you called me prior to me finishing posting this review, let me add a few key points regarding our conversation: 1) Blaming me for not picking up my son immediately when the dog approached him was not really helpful. 2) Claiming the dog was Lisa's emotional support dog after Lisa stated the dog was not hers was not very honest. 3) You have my permission to post the video here. I would if I had access to it, but I will work on getting access to the video in the meantime.

This self storage is clean, well maintained and secure. Very high quality storage…read more Lisa really cares about this place 24/7 It's very reasonable for everything that is included. Nice to not have to worry about our things.