Friendly, competent staff. Do great work. Are fast and responsive. Reasonably priced.

I'm new to the area and broke my key in my door. In a panic I found this place and even though my key was an OLD key for an ANCIENT lock they had a blank and were able to get me in. The key works perfectly! So cheap, all cash or check, this place is the real deal. read more

Herb's Locksmith - Neon sign - Keys & Locksmiths Near Me - Arlington, Massachusetts

Bill Carr has replaced and added a number of locks at my house over the years. He is very professional, smart, courteous, and does a great job! I wouldn't call anyone else but Bill to help with a lock. read more

The locksmith Bill came and changed our keys in a quick time. Friendly and professional. Henry J.

Great service and very well priced. I would definitely recommend them to others. Note they no longer do 24 hr emergency service

1. Repair double mortice dead bolt lock 2. Provide & install single mortice dead bolt lock, keyed to other dead bolt locks in the house 3. Provide 2 duplicate keys Same day service at home, competent, affable and reasonable price for parts & labor read more

This is the second time using Herb's Locksmith Service, and I must say Bill delivers top notch, professional services, at reasonable prices. I highly recommend Herb's Locksmith Service in Arlington, MA. read more

Good service and fast and efficient. Thanks, I called and they came out pretty fast and fixed what was wrong. they know their locks.

My first problem: I needed a lock on a patio door. I tried two other locksmiths before calling Bill. One diagnosed the problem via photos and arrived with the wrong part completely. Then he said that I needed to replace the whole door. The other locksmith said, "No, sorry" over the phone. Bill diagnosed the problem and explained what caused it. This door opens from the inside by pushing *UP* on the handle, not down, as usual. Someone got desperate and took a pair of pliers to the lock, which was in bad shape. I needed this repair very quickly, and Bill sent for the part by next day air. He offered to install it on THE SAME DAY that the lock arrived. That's really going above and beyond. My second problem: I had a padlock with no key. Bill took care of the padlock no problem. He sold me a new padlock and key ID rings at a price that was more than reasonable. His shop had all kinds of padlocks and all kinds of key IDs, and I'm sure that would be true with anything I wanted. My third problem: try as I might, I could not get the aged shower curtain rings (four kinds) off of the tenant's rod. I honestly thought it needed a bolt cutter. Bill took me seriously, agreed to come after his normal working hours, and easily removed the shower curtain rings by hand. I was so embarrassed, but Bill was kind. He wasn't even going to charge, and then his price was not anything close to a locksmith's hourly fee. Bill was always on time, always agreeable. He knows what he's doing. He doesn't put on any airs. He's salt of the earth and utterly reliable. His shop has longevity. He is a real contributor to the community in Arlington. read more

They came as my wife was leaving for work . She asked them if they wouldn't mind just doing the outside doors first . As all the door handles needed fixing she said my husband is 15 mins away please wait before going in our house . They entered or house moments later (we have cameras) they them open every door in our 3 bedroom apt . They checked doors that never needed to be open. I walked in the house to find them working on the last of 4 doors . Asked them why they didn't wait for me and the two men said my wife never told them to not go in . I then called my wife on speaker phone she again stated and described then man she said it to and he basically called her a liar then they both walked out never finishing the 4th door. They left wood shavings everywhere and we're completely rude and Unapologetic. 2 cats were displaced in all this we found them in rooms which they shouldn't have been . All of this could of been avoided by calling ahead instead of randomly showing up . Then illegally entering our apartment. There's work orders and a police report to prove my statements. Zero apologies from herb locksmith read more

Herb's Locksmith - They door they just left . Mind you it's a front hall way door . - Keys & Locksmiths Near Me - Arlington, Massachusetts

So I have been here a couple of times to get house and car keys copied. The guys behind the counter have always been very helpful and friendly. They made the keys very quickly and at a good price. They always said if the keys didn't work I could come back with no problem and I had to do that a few times actually. I can say that they seemed more professionally interested when their keys didn't work, instead of annoyed, which was very pleasant. read more

Very pleased with their service and responsiveness. Extremely helpful in addressing issues with multiple doors, fixed issues by lubricating and also provided free key copies. Highly recommend read more

Answered right away. Made appointment smoothly. Called the day before to confirm. Showed up in time. Got everything done quickly. No problems since! read more

Fantastic. The lock broke on our front door--Herb's locks responded very quickly to my call, came to provide an estimate to take care of several issues at once, and completed all of the work within an hour with quality hardware and a very reasonable price. They're so professional and the kind of professionals you want to give your business to. Highly recommend! read more

Locked myself out of my apartment and thank god for Herb! He was prompt, friendly, and arrived on time. Courteous and reliable, will use again read more

Called Herbs to come change my back lock . He ordered a lock and came as promised. They never disappoint.

This was the first time I used Herb's Locksmith to re-key three locks on my house. I told him what I wanted to do and that I needed it today. He came out exactly on time and quickly took care of my problem and at a reasonable price that was quoted on the phone. read more

My mother was having trouble locking her Anderson door and my brother called Herb's Locksmith. Anderson doors are notorious for getting out of alignment, but its really not a lock issue so I kind of wondered why my brother arranged for a locksmith. The locksmith arrived & checked it out & told her there was no problem with the lock & didn't charge for his time, although he was well within his rights to do so. He even called my brother (who had arranged the appointment) to explain things. In short, all we have to do is adjust the door to be in alignment. Thank you Herb's Locksmith. You are honest and also very nice! My mom went on and on, too, how nice you were. We've used your services before and will again. Highly recommend them. read more

I needed a lock rekeyed. Other locksmiths were asking $200. Herb's did it for way way less in three minutes and made me some extra keys for free too. Really excellent service. read more

We needed to have a doorknob reattached. Bill was on time (and wore a mask) and easily handled the problem and tightened another knob while he was here. And, when I asked about the fee, he waved it off and said all he'd done was "tighten a couple of screws". Not even a "visit" fee, as others have. Very impressive and we will use them again when we need a locksmith! read more

I walked in to get some keys made and locks changed.. no appointment needed. Quick service and very reasonably priced! FYI: Accepts only cash and check read more

I needed a outside gate lock. I got an appointment same week. The gate lock was fixed same day. Great service very, pleasant to work with. I highly recommend Herb's. read more

Always nice when the neighborhood locksmith solves a problem for $6 when it might have cost $100 otherwise. I'd submitted a Yelp request for quotes to get into a locked file cabinet at my co-working space (I'd lost the key). One asked for my number so they could call and follow up, then never called. One gave me an estimate of $90 that didn't seem like it was based on anything. A third asked for more information and seemed the best of the bunch, but their estimate was $112. So I decided to walk over to Herb's. Gave the guy all the info I had about the cabinet and the lock, and he was straightforward that they'd try to create the right key but it might not work, or at least it might take more than one try. A day later I had two new keys for the aforementioned $6 -- and they work. read more

Herb's has been a reliable service provider for years. In a town with many old houses they excel at fixing old antique door locks that break. I've had Bill Carr fix my locks numerous times. They come quickly, are very reasonably priced, and get the job done. read more

I went to this store to make a copy of my apartment. I was surprised when the owner told me who my landlord is by the shape of the key.he seemed to run this business for more than 25 years. and the customersin line were talking about their kids. they told me they've known each other for long long time. he also make copies for a very cheap price. they don't have any parking but its not that difficult to find a spot on mass ave,east arlington. I like local, family owned small store. read more

I called on a Friday afternoon to inquire about installing a lock set. I explained I needed to be able to lock a interior cellar door. I was hoping for a Monday install...but when I told Herb's my situation they came out that afternoon. I doing them to by kind, professional, efficient and neat. The lock set was installed quickly. It works perfectly and Herb's pricing is very reasonable. read more

At first,​ I was nervous to go to a locksmith to get a copy of my house key, since I've never done it before. But, I called ahead, and Herb (I think that's the owner's name) was super friendly! I popped in a few minutes later, and he copied my key for a super low price and under five minutes. Just like on the phone, he was incredibly friendly​, and I will be using him in the future. Thanks, Herb! read more

I called Herb's Locksmith at 3:36pm after accidentally locking myself out of my condo. I was told that someone could be to my place in about 30 minutes. An hour later, no one had come. I tried calling Herb's to get an update multiple times, but no one answered the phone. After 5pm, I heard from them saying he could be here next, but I had already made alternative arrangements, as I have to work at 6pm. I think it's incredibly unprofessional to not hear from them in an hour an a half (three times longer than their estimated arrival) and not have a way to get in touch with them. If you are looking for a prompt, professional service, I would recommend taking your business elsewhere. read more

Herb's Locksmith provided prompt, speedy, and professional service. I needed a locked doorknob replaced, and a locksmith came the day after I called. He was on time, wearing a mask, and very polite and kind. The job was done in 20 minutes at a reasonable price. Highly recommended. read more

Fast and friendly service at a great price. Definitely would recommend this place for any lock replacements or services

Fantastic service. Punctual, prompt, professional - will certainly use again and highly recommend!

Herb's changed the locks for us when we moved into our new house, and since then have also fixed a couple of broken door locks for us. They do excellent work for honest prices and I recommend them without reservation. The only thing holding me back from giving 5 stars is that it can be hard to pin them down on a precise appointment time for non-emergency work, so I have to work at home all day if I need them to come out -- it's a very old-school operation in that way. Yes, they can seem a little crusty on the outside, but they have been in business a very long time and they know their stuff. Lots of my Arlington neighbors rely on Herb's. read more

I called Herb's when I thought I had lost the keys to a small portable safe. I had called a different locksmith in Waltham who told me it would cost $175 (!!!) to drill it open, but Herb's just told me to bring the safe into the shop and he would charge me $20 to open it up and make new keys. Happily, I found the keys and didn't need to take it in, but I would definitely call Herb's again in the future. I appreciated his no-nonsense approach and his very reasonable price! read more

Quick and friendly service. Duplicate key worked perfectly. Cost $2.00.

Fast & friendly service at a fair price! Had broken key in ski roof rack and others wanted to charge me over $100 to come out just to see if they could possibly extract it. Stopped by Herb's without an appointment and got key removed and was on my way in 15 minutes - at a fraction of such costs. Will certainly return for all my lock & key needs in the future. Thanks! read more

My business had some trouble when the inside had a piece of nail sticking up. Therefore pushing the door in from outside was impossible. We had a back door but didn't have a key. We had Customers was waiting for us from outside too. So we decided to call here and the guy came within 10 mins. And got it fixed within 5 mins! We even changed the key. He got everything done fast and easy and he's really good at what he does and he was very friendly too. I totally recommend this place to everyone ! read more

Very friendly and fast service. I needed to have a couple sets of keys made and a small lockbox opened. Affordable fees: $2 per key and $20 to open the safe. Only downside is they do not accept credit/debit cards. Simple solution: bring cash or check. Will definitely visit them again if/when additional services are needed. read more

I agree with others -- fast, great service, and a reasonable price!

I went here to get copies of my new apartment keys made. He was very nice, made my keys very quickly, and charged $2 a key - perfect!

Bill came out to help us with a broken key in our lock. Highly recommend these guys. Fantastic customer service! If you need a locksmith call them. You can't find better service. read more