We had to call them on a Sunday afternoon after returning from a trip to find our door wouldn't open. DJ told us it would take him 45 minutes to get there. We asked him to come anyway and he arrived after 43 minutes. He opened the door, identified the problem as an issue known by the manufacturer, ordered the free replacement part and installed it after it arrived a few days later. All that for a single service charge (at 50% because we're within 2 miles from the store - go local!) and a bit of labor. DJ was very knowledgeable, friendly, fast and tidy. Overall, a very pleasant experience, and I would call him again immediately. Bonus: he sends you a text message with a calendar link to confirm an appointment, and he takes credit cards and ApplePay. read more

Wonderful service, wonderful skills, speedy service. Thank you so much for two great experiences!

Walked in because the sign said "open." There was nobody there! No sign stating "will be back in 10 minutes" or anything like that. I waited for 10 minutes and then left. Bizarre! read more

I can't say enough nice things. I was stuck outside in the cold with a barking dog while dog sitting for a client. DJ got to me quickly and got me inside the house even quicker. I also didn't have the money on me to pay (I know, the worst) and he agreed to invoice me through email. The link to pay online was super simple and easy. I can't thank DJ enough! read more

Terrible service. I called 3 times to schedule a simple lock install requiring a new whole in the door. They never returned my call so stopped by since I was driving by. I was able to finally schedule an appointment, they never showed and didn't even bother to call. So much for using local businesses... read more

In all my experiences with Dabbs Lock I have found D.J. to be very polite in meetings, pleasant to work with, honest very knowledgeable about all things to do with locks and security devices. Absolutely would not hesitate to recommend him. read more

Absolutely incredible service and result. Another Cambridge locksmith wanted to charge over $350.00 and kept quoting and misquoting. Mr. Dabbs was professional, quick and did the job easily and charged a much better price. I could not have been more impressed. Steven read more

I was on business in Woburn, and, me being a klutz, I somehow managed to lose the keys to my security chest, which contained some very important documents. My hotel recommended Dabbs Lock, and I don't regret calling them. DJ was at my hotel in what seemed like minutes, and had my security chest open in no time! He was very pleasant to deal with, and the price was actually quite reasonable. I would highly recommend Dabbs Lock for emergencies such as these! read more

Dropped off a cam lock to have a key made. This was a simple 10 min. job, I've watched it done before. I was told I would receive a call soon as to whether the owner could do the job or just order another lock. After a few days, no call. After 3 weeks and 6 calls to the answering service I still received no feedback. It was only after I gave up and told the answering service I just wanted the lock back that I received a call the next day saying a key had been made and it was ready to be picked up. Some would say well why not just show up at the storefront during the business hours posted in the window. Unfortunately the business hours don't reflect when the store is actually open. Absolutely awful!! So unbelievably unprofessional!! Thank you Dabbs, I'm not also trying to run a business, so luckily this didn't make me look like a complete jerk... oh wait, it did! read more

It is good for west Medford sq to have a business like this. They helped me replace my lost car keys and make duplicates quickly.

Love this guy, DJ is the best. Called him up and helped me over the phone. He went above and beyond for me this guy is great.

I called the owner to do lock work at a property of mine ninety miles from my own residence-I've known DJ professionally for some years and thought I'd give him the business versus a stranger. After waiting hours and hours at that property, for him to arrive, he responded only when i texted him to inquire why he was so late. His response? I ran out of gas and can't come-an hour and a half after he was due to arrive. No call. nothing. Never a follow up weeks later. Odd behavior from someone you trust and have done business with before, with no apparent issues. I guess you can ad me to the list of clients the owner complains about on his FB page, behind their backs. A stranger with no personality issues wouldve been the safer bet. I hope the owner works through his issues. Strange indeed read more

I dropped off some locks at Dabbs to be rekeyed and was informed that they were busy, but that the job should be done early the following week. After some difficulty ascertaining the status of my locks, they were returned to me completed at no cost due to the job being much later than originally estimated. They work great now. read more

Got locked out of my apartment and called Dabbs for their advertised 24 hour service. The employee that answered the phone took my information and informed me that they would contact their on-call and contact me again shortly. I did not receive a call back. Overall a poor customer experience. read more

After moving into a new house we decided to have the locks changed. After a quick search on Yelp we chose Dabbs because of their proximity to the house. We went on their website and were impressed by what we saw. On their website they allow you to view their availability and schedule your own service call that fits our busy schedule. We picked a day and two hour window that worked with our work schedules. On the day of the service we even received email and text alerts letting us know when to expect them. Once DJ arrived he wasted no time in rekeying our four locks. And to our surprise it was much cheaper than we had originally thought! Dabbs Lock is awesome and glad we went with them! read more

Dabbs locks is one of the if not the best locksmithing service in Boston PERIOD. I have used Dabbs locksmithing services so many times that i couldnt even count. The service was always great and his personality was terrific. "Thank you to Dabbs Lock" read more

DJ, owner of Dabbs Locks, is absolutely fantastic. He's super friendly, fairly priced and helped make sure I had the right types of lock that not only work well but also looked great in my home. I cannot recommend him highly enough. If you're going to support small business, Dabbs Locks should be a the top of your list. Keep their number handy....you never know when you're going to need a good locksmith! read more

Dabbs Lock came to my place of buisness and did a great job. They were on time, friendly, knowledgable, and charged me a good price.

Our front door was broken into, and we needed to call a locksmith immediately. My husband got on google to find someone close by (instead of using yelp, silly boy). He got in touch with someone located in Medford, but who sounded like he was dying (and he basically was - he told my husband as much as he needed the work, he had been stuck in bed all week, sick). The guy gave us DJ's telephone number. DJ was great. He was working on another job and came over right afterwards. He charged $50 to come in and then the amount for the parts. Our original quote, from over the phone, was $120ish. When DJ checked it out further though, he realized it was a different part needed and only charged us for the $12 part instead of the $70 one. He's a good guy, working on building his business. My husband and I were both very impressed with his straightforwardness and his honesty about the pricing. And when the time comes for us to replace the damaged door, we'll be calling DJ back. read more