Great car buying experience! Be sure to ask for John Sessoms. He's very knowledgeable about the Subaru models and options, and he's also a very professional with a great sense of humor -- probably the best car salesperson I've ever worked with. In comparison to the other two dealerships who gave me quotes on a Subaru Forester Premium, Herb Gordon had the best price. There was very little haggling needed since the price was only $200 over invoice. John was willing to explain the cost of the various additional options, but he did not pressure me to buy them. I also appreciate that this dealership will let you test drive the car by yourself. It can be annoying when you have to follow a certain route when test driving, and there is really no need for the salesperson to be there -- other than to offer awkward sales pitches, of course. But after signing the release and having my drivers license copied, I was able to test drive a Forester with no constraints. Overall, I had a great experience with this dealer, and I LOVE my new Subaru! read more

My wife just drove home her new Forester, while Herb Gordon couldn't keep it from getting rained on, they did make the purchase process as painless as possible. This is our second Herb Gordon Subaru, lost the first one (two years old) in the Ellicott City flood. I had the flooded car towed to Herb Gordon before I know the car would be totaled. The service department took the trouble to start drying out the car, even knowing it would probably be totaled. Their concern for our well being and their assistance in getting everything out of the car was outstanding. I called Charles this afternoon and told him what we wanted, he emailed back a price, which beat other offers I'd seen. Decided to drive on down and look at the car. It was just what my wife wanted. We haven't completed the insurance claim yet (paperwork in process but won't finalize for a few days). Charles said no problem. Did all the paperwork while they prepped the car, then turned us over to the Finance Manager Diago (sorry if the name isn't spelled correctly), to complete the sale. He could not have been more helpful. He destroyed the image of the evil Finance Manager. His recommendations were spot on. Before we knew it we were on the road home with a new car. We live within a short ride to several other Subaru dealers, but went the extra miles to deal with Herb Gordon because of how we were treated by the Herb Gordon employees throughout the experience. (while I was getting our belongings out of the car after it was totaled, a tech stopped by to ask if he could help and offered his concern that everyone was ok). Thanks to you all! read more

In the first part of this year I went looking to buy a new car. I visited three Subaru dealers (for Outbacks and Foresters) and one Kia dealer (for Sedonas). This dealer is one of these four. Since I have no ulterior motive and don't want to give the appearance of having one, I am not name the other dealers in this review. I ended up buying an Outback from Herb Gordon (Mile One) Subaru. I was pleased with my salesperson here. And while I was able to get an offer a few hundred dollars less for an Outback elsewhere, Herb Gordon offered $500 more for my trade-in. The sales price I obtained here was using TrueCar. I would only give 4 stars for my subsequent interactions with the Service Department, but I consider that a pretty high score for a dealer service department. read more

I came in from out of town & experienced a problem with my radio on my 2018 Outback- it wouldn't turn off when I turned the car off. I was concerned about my battery dying, but it was almost 5:00 pm on a Friday & I had come for a family dinner at 6:00 pm and didn't know what to do. I called & asked for service to explain my predicament. I was transferred to a wonderful tech named Kenneth who walked me through a DYI option (disconnecting the positive cable - like a "reboot") to get the radio to go off. It worked, but he assured me if it didn't resolve the problem I could bring the car in at 7:30 am the next morning. Gracious, helpful service!!! Thank you! read more

I bought a Jasmine Green 2014 Subaru Forester Limited on 10/31/13. Rich Cross the salesman, Michael Roy and Brian in financing made my overall experience a pleasant one. No one tried to take me for a ride and I never felt pressured to make a car purchase. They all seem to understand that this kind of purchase is a big one so you don't want to take it lightly. You want to be comfortable with the final decision that you make whether it's to go ahead and buy or wait. I also feel that I got a great deal even on the car I traded in. And the Forester is a great value for the money! I would recommend Herb Gordon Subaru to anyone looking for a Subaru to call their own!:) I think good customer service plus a great product makes a world of a difference! I would not even entertain buying a new car at a dealership where the customer service is terrible needless to say! Some people do, but not me. I don't care if the car has everything I want....I'm just saying... read more

I went in for a service tuneup for my subaru impreza STI at 10:30am on a friday. I met with Vitaliy. He helped guide me through the process for an oil change, tire rotation, and power steering flush in a smooth, seamless experience. In under 2 hours from dropping off my car, Vitaliy gave me a call back. I picked up my car which also had a free, complimentary car wash thrown in to get rid of all the bird dookie (and there was a lot of bird dookie)! read more

I'm sure the service manager won't be surprised to see this review. My Subaru Impreza had head gaskets replaced by Herb Gordon at 100,000 miles and now 50,000 miles later they need to be replaced again and I am expected to pay full price, which they quote as $3200. This after they had forgotten to screw the tire on completely doing a brake pad check. That nearly killed me and my family. Another time part of the engine mount arrangement was loose after they did extensive engine work and it was fixed by another Subaru place and they denied having anything to do with it. Keep this in mind if you choose to go there. Addition: The service manager was surprised to see this. He did try to get Subaru to pay for some of the replacement cost but was unsuccessful. So bottom line I would have to pay the whole thing and maybe have to do it again in another 50,000 miles because their warranty is only 12,000 miles. Seems to me that for such a major job it should be longer. I will take this opportunity to say that the reps are great people: Vitaly, Ken, and Greg and the others. read more

I came here looking to purchase a Subaru Impreza at the end of August 2012. A good friend recommened Herb Gordon because of her good experience, so I decided to stop here first. Unfortunately, my experience was not great. When I arrived, I was told there were NO Impreza's on the lot except for one, which was being picked up later that day. I asked if I could see the car just so I would know what it looks like in person, but was told no, absolutely not. Now, I understand the car was being picked up later that day, but I was not asking to test drive the vehicle, just simply LOOK to see what the car was like in person (I had only ever seen the 2012s online). I didn't even want to go inside the car, just LOOK at the outside and peer in through the window, totally harmless! I then asked to test drive the Legacy to get a feel for how Subaru's drive, but AGAIN was told no because "it wasn't the same." Ok. I realize it won't be the same, but it would at least give me a feel for how Subarus drive! Next, I asked if there were any Imprezas available anywhere else and I was told I would have to wait until mid-October when the next shipment came in. Unfortunately, waiting until mid Oct was not an option- the vehicle I was driving at the time was on its last leg and I needed to get a new car ASAP. So then, I ask about building a custom Impreza and was told that it wouldn't come in until December. Now again, I understand cars aren't built overnight but the option was not even suggested to me- I had to ask. At this point, my friend and I are getting annoyed and frustrated. The salesman did not offer any other alternatives, nor did he offer to check and see if there were Imprezas available anywhere else. He was rude, unwilling to help, and did not even take the time to explain what the 2012 Imprezas had to offer. Nothing. I felt as if I was disrespected and not taken seriously as a customer. All in all, it was extremely frustrating and very disapointing, especially considering my friend said she had a wonderful experience with Herb Gordon. I ultimately ended up going to another Subaru dealership in the area and purchased an Impreza hatchback from them. read more

Very nice staff!! Worked with Bob Thompson and he was incredible at addressing my concerns. Would definitely go back.

So my review of this dealer has to do specifically with their Service Department-not their Sales Department. I took my 2006 Subaru here several months back to get a headlight switched out as well as my oil changed. Thinking it was the dealer I had little doubt that they would do a very good job-boy was I wrong! I got the car back and immediately felt and heard a humming noise coming from what seemed like the road itself. I continued to drive the car with a bit of concern but I thought, "it couldn't be my car, I just got it serviced". Well, on the way back from Reston on I-495 when my car started to "hum" very loudly. Shortly thereafter I felt a "clunk" and had to make an emergency stop on the inner loop. Turns out that my tire nearly broke off because while conducting what I can only assume was a "complimentary inspection" during the oil change, they neglected to put my tire back on correctly! I was down to one stud with the rest having broken off while I was driving! So, had to get the car towed and fixed to which the Service Manager at the time had to nerve to suggest to me that it wasn't their fault at first (suggesting that the Service guy would have had no reason to take my tire off during an oil change). But it worked just fine prior to taking it to be serviced and then it came out with this problem. You decide.... But, ever since then I have been dealing with roter problems, and now struts which I am not all that convinced at this point does not derive from this problem. NEVER expect the dealer to be any better than any other gargage...they just cost more!! read more

While I didn't ultimately end of purchasing a Subaru, I can highly recommend Jason Withrow at Herb Gordon Subaru for making the potential buying experience very straightforward and pressure-free. This was the 2nd of 8 dealerships I visited in the search for my new car and it was the most professional. I wish I could have bought the Subaru but it was out of my price range. In any case, Jason was straight to the point, very clear about how much the car with the options we wanted would cost (not the monthly payment which dealers use to trick you into buying more car than you wanted). We asked about trading in our 2003 Saturn, and got the highest trade-in offer of the 8 dealerships we went to -- and this was without negotiation and back-and-forths. In terms of getting the right car, Jason informed us of the options clearly and succintly. A) we order it or B) we purchase the same car minus several minor options that was in stock at another dealer but would be transported to the Silver Spring location at our request. There was no haggling, no back-and-forths between the sales people and management. No uncomfortable silences, etc. The show room was immaculate and brand new. The facilities in general looked great, i.e., I'd feel comfortable waiting there for service. The other employees also appeared professional and happy to be working on a Saturday. Compared to Koons, just several doors down, this experience was night and day. We got the prices, the trade-in, etc. quickly and easily, no tricks, and pressure :). read more

I purchased a 2008 Subaru WRX STI, from a dealership other than Herb Gordon. With in the first few months of ownership I had a simple mechanical issues with my STI. I asked the other dealership to assist me with the problem and I was literally left out to dry! I told a friend of mine about the issue I had and he said I should see Michael at Herb Gordon Subaru in Silverspring. I told him that I was closer to another Subaru dealer in Annapolis but he insisted that I go to Michael! After one visit I was sold, and not because of the one problem I had was fixed. The professional interaction, accurate knowledge that he had of my car, and the calm/easy going nature he had with the situation had me sold on where I will take my Subaru now and forever! After three years of solid service and repairs I sold my wife's 2009 Honda Odyessy and purchased a 2011 Subaru Outback Limited. The service team of Michael senior/junior, Ken, & Vitaliy was enough to convince me I didn't want to have any other vehicle other than a Subaru! If you want a trustworthy place for your service take your Subie to them and you will not be disappointed!!! read more

Very good service and nice people. I've only been to the service center a few times but I'd highly recommend it. They don't try to upsell you and only give you what you need. It probably takes an hour and 15 min normally to do an oil change, tire rotation and full car checkup. They have popcorn in the front too and nance seating area for you to wait. read more

We purchased and serviced several times our car at Herb Gordon Subaru. We had a very good experience every time. The last service with Vitaliy was professional, friendly and efficient. The quiet clean waiting area is great. read more

UPDATE: Within a couple of hours of posting my review of the dealership, Ken, the service manager, called me. He apologized for the treatment I received trying to make an appointment and was anxious to assist me with whatever was wrong with the car. A very nice service guy delivered a loaner to me, rode with me while I showed him the problem, and took the car back to Ken and his service people for diagnosis. Early the next morning, Ken told me that the problem was a wheel hub and that they would replace it. He thought it was a coincidence that it showed up during/after their rotation of my tires--I am not knowledgeable enough to know whether that is true or not, but he put on a new one and had the car redelivered to me. I took it on the highway and when I went to 65 miles an hour the steering wheel and gas pedal started to vibrate and the car was making intermittent groaning noises on the right side where the wheel hub was changed. So, I called Ken and brought the car back in yesterday morning so the mechanics could check it. Ken rode with me, heard the problem(s) and took the car back in. When the car was returned to me 1.5 hours later, he told me he rebalanced the tires and put the right front tire on the back of the car. My car feels fine now. Ken advised me that I should replace the tires as I have a little more than 50,000 miles on them. They still have tread on them, but I got pretty much all I should out of my OE tires and want to replace them with Pirellis. While I was waiting for the car to be repaired, I priced a set of 4 tires with Tire Rack. I told Ken what the price would be including mounting and balancing and he agreed to match it. So, I will be getting the tires from Herb Gordon (as I said in my previous review, before this, they were very good with service). read more

My very well maintained Honda van died with only 155K miles. Boo Hiss!!!! It left us in a position where we needed a bigger car for stuff hauling but we didn't want to go with a van. A small SUV would do. We were trading in our fun convertible and we were considering Kia and Honda CRV. They were ok and we were ready to go with the Honda. We saw the Subaru dealer, knew nothing about Subaru's other than my dad had one 20 years ago and he loved it and it lasted forever. We decided to stop in. I am so glad we did. We ended up walking out with a new Forester. No pressure or price haggling. Good old fashioned excellent knowledgeable customer service. They gave a great price right off the bat. They gave a very fair price on our trade-in too. Sue Ireland, our sales rep and Jason the manager couldn't have been better. I had what I thought might be some cosmetic damage to the paint after delivery. It turned out it wasn't major but they just took care of it. Definitely check out Herb Gordon Subaru. Good folks. read more

I got a used 2008 subaru in 2011 and have been taking my car to Herb Gordon for service. The first time I went, i was having some trouble with one of my fog lights. Turned out it was connected properly so their tech pulled it out and plugged it in and it worked fine. They told me about it and didn't charge me a dime for the work. I was totally surprised that they didn't try to cheat at all since I would have had no way of knowing what went wrong. Second time I went, I had problems with trasmission and they found out that it could be covered under my extended warranty so I didn't have to pay for that either. Overall, I've had great experience with them since they never try to overcharge me and have been trying very hard to help their customers. I am happy that I found a reliable dealer that I don't have to be afraid of being cheated. read more

The service dept is a scam. They grossly overcharge customers. I was quoted a transmission job for $2200, and subsequently received quotes for half that at local auto repair places. Total rip-off. read more

Very helpful and willing to negotiate. I will let you know how it goes when the service center is the Point of Contact

This place is the best! I bought my car from Herb Gordon Subaru because the salesman was not condescending to me. So many other dealerships talked to me as a woman as if the only thing I was interested in was the colour. And since I bought it the service department has been fabulous! Vitaliy has bent over backward to make sure I am satisfied with the work done. I will never buy another car anyplace else! read more

I recently bought my first Subaru at Herb Gordon Subaru and my experience has been outstanding. I bought a Subaru BRZ and waited 9 months for it and through this time Mr. Lakshman Sukar, one of the sales professionals gave me an excellent price compared to other dealerships and made sure that my requests were made exactly the way I wanted them (this included not putting on the front license plate, no dealer wash, and leaving all the protective film). Mr. Lakshman went above and beyond his role and really took good care of me before my car arrived at the dealership all the way to fully purchasing the vehicle and driving it home. He was informed and very easy going, never pushing me into spending money on anything extra. He is one of the best car sales professionals I have had the pleasure of doing business with and he makes car sales easy and stress free, after all he had me as his client for 9 months. read more

I went in to look at Foresters, I found 1 I liked, the price was good but the trade in was a "low ball", they said because it was on car fax. So, we got onto car fax, entered the VIN number and got a trade in value of 1500 more than HG was offering. The next day we went to Fitzgerald and purchased a Forester because the trade in @ Fitzgerald was more. We have purchased numerous automobiles from HB, but I guess we will not now. read more

I found the service agent to be disinterested to the point of being rude when I checked in. The service time quoted was unreasonable as was the price, and I have routinely had service completed at the dealerships prior to moving to this area. read more

I can't say I've ever been a fan of Herb Gordon but since my wife insists on buying only Subarus, we go to Herb Gordon by default. Let me say that I've been going here for several years and it wasn't always bad, but over the last two or three years their customer service is just nonexistent. The last three visits for me have always been the same: walk in, see two or three guys sitting at desks, be ignored, walk around, see more people sitting at desks on cell phones, walk around some more before finally being acknowledged and then going through the obnoxious so-called 'fast check-in kiosk'. I held back from writing a review but today just confirmed what I kept telling my wife: customer service as Herb Gordon just sucks. My wife made an appointment last week for routine maintenance (pre paid) and requested a loaner car be available for me since she knows how much I hate waiting at Herb Gordon. I come in today (on time as usual) and see two guys sitting at the 'customer service check in' kiosks and it took one of them a few minutes to finally acknowledge me only after me saying something about it. I finally go through the usual customer hustle and I was told there weren't any loaners available due to 'customers not returning them on time'. So they gave me a voucher to get a rental from Enterprise.....so more waiting. I finally get a ride over to Enterprise where I had to give them my credit card info and a $100 refundable 'hold' on the rental. Not exactly how I wanted to start my day, to say the least. So next time I go in, I'll be sure to take lots of pics of the various young girls who sit at the 'customer service' desk busy on their cell phones and all the busy guys in white shirts sitting at their desks and kiosks 'too busy' to acknowledge me. If I was an undercover representative and documented my experiences with them, they probably wouldn't be too happy. read more

Sales & service are outstanding... however... if you choose to wait, you WILL wait. 1-1.5 hours for a simple $40 oil change, WITH an appointment. The people are great and my service has always been good; it's just the LONGGGGGGGG waits that are the problem. Usually, I will drop my car off for anything more than an oil change, but c'mon, a simple oil & filter change (no tire rotation) shouldn't take 1-1.5 hours with an appointment. I wouldn't even mind if they gave me the option by saying, "Hey, were about an our behind, so you can wait or we can reschedule." read more

Herb Gordon repaired the head gasket on my Subaru at 90k miles and they failed 45k miles later. They also repaired my drive train with remanufactured Subaru parts which vibrated excessively and wouldn't give me a refund on defective parts. I got rid of my Subaru after a host of engine problems including failed head gaskets, excessive oil consumption and endless oil leaks. read more

Fabulous sales experience with Charles at Herb Gordon Subaru. Flawless, fair, respectful and they had the best price of 7 dealers who gave me quotes on the same vehicle. Charles was the ONLY salesperson who responded to my e-mail request for an out-the-door price exactly as I requested, no games. Knowledgeable about the vehicle, easy to deal with, great sales dept. When I picked up the car, they'd not only detailed it, but filled the gas tank. I HIGHLY recommend this dealership. read more

I've been here a few times and I love the service and professionalism here. My first experience was sour, but since then they have been amazing. The prices seem reasonable, if I ask questions they will provide the best logical answer, and it's the little things they do right with the coffee machine, vending, and the donuts they've had every morning I've been here. As long as I own a Subaru, Herb Gordon Subaru will receive my business. read more

I've been coming here since 2007 or so when I had a lemon of a legacy that I bought used else where. The service department then was excellent, always friendly and helpful, always trying to go the extra mile. Since then, and change of leadership things are slightly different. Almost feels like it's about the money rather than good customer service. The one tried and true staple there is Vitally. He's always taken care of me and made sure things were done right. Annapolis Subaru told me to go else where when my engine was dying. Called Herb Gordon Subaru, explained what happened and Vitally made sure I was taken care of and apologized for how Annapolis Subaru treated me. If it weren't for him I'm not sure I'd be coming to this dealership, especially now that I don't live close anymore. (Apologies if I spelled the name wrong on here) read more

My 2007 Subaru Legacy cost me over $4k in maintenance last year. Recently, Herb Gordon Service Department presented me with repair estimates totaling $5.5k. This car was okay until it reached 90k miles but for the last 50k the maintenance costs have been excessive.....I will let you draw your own conclusions! read more

It seems 98% of these reviews are for buying a new car. Any person with 1/10 of a brain can sell a new car. You came to them so that is 80% of the sale. I believe they are less expensive than the competition so that pretty much closes the deal. I have bought many new cars in my life and I have work in the motorcycle industry and was an automatic transmission specialist. I took our 2003 forester in a few years ago because the engine light would stay on and I could not figure out why. So I took it to Herb Gordon and they had it all day and did any test they wanted but could not fix it. Than I tried again and I got it to go out for a couple of years. Lately the engine light came on again and again misfire number one. I tried a lot of things but that to me were logical and I did get the code to change which told me I was on the right track, but since I do not work on cars like before and do not know what sensor can cause this issue, I tried taking it back to Herb Gordon. I asked then to diagnose the issue and I told them everything I did and tried so it would save them time. I saw the car go up on a lift and before I knew it the hour was up. I asked them what they did and all they said was they pulled the code and it showed misfire number 3 & 4. and generally looked over the car. I said that is all you did was code it and YES. I could go to Advance Auto, Pep Boys or Auto Zone and have it coded in 5 minutes for free! They asked if I would leave the car the night so they could see how it was missing on cold start, so I did even though I explained it to them. I believe they or I called but it was afternoon already and again all they did was start it. They never put it on a diagnostic machine and said they want to do a compression test and leak down test and maybe one other. I herd the service writer talking about the MAF ( mass air flow sensor) but the other said it probably isn't that because of some other reason. That year forester doesn't even have a MAF sensor. I did ask the service writer if it was a valve or valve guide about how much do they cost and he said can be 1000.00 to 2000.00. I asked if cylinder 3 & 4 were on the same head since Subaru's have the box engine with two heads and none I asked were sure. I was not sure but I do not work on Subaru's every day. Based on the symptoms of the car, I did not agree with what they were doing. I called Subaru when I got home and they are just plain arrogant to deal with and I finally got them to give me a credit towards the repair, but that was not my complete issue with the dealer and Subaru did not give a damn. When I later went in to pick up my car for the weekend and take it back the next week, the service manager asked me into his office to talk. He went off on me telling me he had told me this repair may go up into the thousands of dollars. I never discussed pricing with him but I did with the service writer. I told him if he had told me this, I would have left before the work started telling him why would I put thousands into a 2003 car even with only 89K miles on it. Years ago, the lights on the dash were called idiot lights and from what I can see, code or no code, that is all these codes are, for idiots. A misfire can be almost anything and they never repaired it the first time a few years earlier, so why would I give them a blank check to just keep testing things or changing parts at my cost? It would be far less to buy a used engine complete with less miles for 600.00 up to maybe 1000.00 and change the complete engine. There is a risk buying from junk yards, but since I know many personally and some are family, I know I can get one. SO that would be better than letting them work on the car again and doing test after test racking up the hours? Hell No! That weekend I decided to brush up on my car repair skills and one by one researched what the sensors did. I cleaned a few sensors and now when I cold start, no missing, no engine light, but now I still feel I should look at a few other items. After doing more research, I may decide to replace a few sensors but I will drive it a week or two first and than decide. Now I know the problem is mainly solved, I can take my time and look at more to improve it, but this 99% better, no thanks to Herb Gordon. People, You Have Been Warned, If you take your car to Herb Gordon for service work, you have no one to blame but your self. I did call to see if they had a large diagnostic machine and I was told not anymore because they now use a laptop computer to do the same thing. To bad they did not connect it to my car, but I guess they cant make any money fixing it to fast. Greg Edwards is the service manager. The way he spoke to me the other day, he has no business working with the public. read more

I love-d this service department and brought my car in for years on and off. I bought my car at a dealership in Baltimore but this one was more convenient. However, my last visit was disturbing. The service person, a guy I never dealt with before who goes by a name beginning with V was my service representative. He quoted over 3k in repairs. Repairs that had already been done since I recently had my car serviced. I was appalled at his lack of character and integrity of this person. I took my car back to my other dealership and they confirmed that most of the work was completely bogus. I am so dissappointed...I am not sure that I will be back. read more

I had a pretty good experience with the purchase of my Subaru Forester. I loved that car. I was good about getting it serviced. I brought it in for a "tune up" or something like that, at about the 3 year mark. I always brought the car to the dealership, figuring they were the Subaru experts and they would back their product. So, in goes my happy and healthy car. I come back, drive on my way to work and the car starts hesitating. I had not felt that before ever. Just before reaching the job, the car, totally stops. I had to call emergency roadside assistance to come to my rescue. They were busy, so it took a while. Fun, waiting on the highway. I got towed back to the dealership. They take a looks..they tell me..OOOOpps, they emptied all of the transmission fluid, and then they did not refill with any more transmission fluid. That sounded really bad to me. Like something that should not happen, something that would damage my car. They fill up with transmission fluid. I drive off. A couple days later, I notice that the car is not feeling right. Again, I break down. I go back Herb Gordon, they tell me that the car has the totally wrong type of fluid in the transmission. This is sounding really bad now. They fix this goof up. I am so out of there! After that, my car broke down several times within a very short period. My roadside assistance said they were going to cut me off since I was not properly maintaining my car. Funny thing is, I was bringing it to the Subaru dealer's garage, faithfully. What should be better than that? They totally screwed up my car!!! I know Subarus are good cars. Mine was excellent until that terrible, inept series of service screw ups. long story short, I asked Subaru to remedy the situation. They did not back their product or service. I quickly got rid of that piece of worthless junk, with full disclosure, since I am not a total jerk. I have been in a GREAT Honda ever since. Go Honda!!!!!!! read more

I was comparison shopping between local dealerships, trying to get the best price I could get when it came down to two dealerships. So I stopped in at Herb Gordon Subaru to see if they could beat a their competitor's price. All I got from from the salesman at HG was a hour long pissing contest between the two dealers, feed me a bunch of useless irrelevent information always arguing about how they're better. And my quote from the other dealer was deemed invalid because it did not have complete information which is understandable. I told him I could come back same day with an official complete form. Im pretty much told even if did come back with a "valid" quote, I risk doing it for nothing as if the manager cant even be bothered to consider anything until I come back with the "valid" quote. In the end, I ordered my new car from fitzgerald with no hassle, no games. I hope the Herb Gordon manager knows he lost my business this time and in the future. read more

i cannot say enough about the consistency wonderful help i have had from the service department! they are always courteous and patient in their explanations of the work they do, even when it is crazy busy in there. even though i live 25 miles away, i will bring my car back there for service forever - and when its time to buy a new subaru, we'll start all over again! read more