I spoke with Warfa the GM to start off. Negotiated the price of the new 2026 Mazda CX-70, the trade in and the financing terms. I told Warfa I don't play games, and hope you don't either so we can make this was easy a transaction as it can be. And that is EXACTLY what we got! We feel we got a very good deal and it all went so smooth! Francis (pictured) was the nicest, friendliest and jumps to help in whatever way he can. Really good person and so helpful and makes you feel comfortable. Sam in financing gave us all of our options and was equally kind and informative while giving us options - but not pressure. The WHOLE buying experience was perfect! Glad we took the drive down from NYC to make this happen. My instincts were right! GREAT people! read more

Koons Mazda Silver Spring - Car Dealers Near Me - Silver Spring, Maryland

The staff that work there are wonderful! They made buying a car for our son so easy and enjoyable! We really loved working with them!

I'm a furloughed employee, and Koons Motors offered Free mobile oil change and tire rotation to Federal Employees that are Furloughed. They came to my place which was convenient. Changed my oil and rotated my tires. The gentlemen Khairee and Kaden were great! Very friendly and great manners. Offered other noticeable recommendations. THANK YOU KOONS for your support during this difficult time. read more

Made appointment to see a vehicle for the next day. Called before I went to the dealership to confirm vehicle was still there. When I arrive another party had already bought the vehicle I made the appointment and confirmation for that it was still there. Very unprofessional and a waste of my time!! read more

This was my fourth visit to Koons Mazda in Silver Spring, MD. My first three experiences were excellent! The visit today has been HORRIBLE, from stepping through the door to now, as I wait for my vehicle. Glance at the events: I arrive 15 minutes early. I informed a young lady at the desk. She says, "Have a seat. Your tech will be with you soon." Soon turned into thirty minutes, of which I had to return to the desk to ask if he had forgotten about me. She is looking at me, "Why are you talking to me?"?. She asks for my keys. I give her my keys, wait another thirty-five minutes, and then go back to the desk. To ask whether the process from previous times I was here has changed. Then my tech says, Oh, I was about to come and talk to you. My computer has been down. Why was I informed of that technically earlier?" Then he doesn't come over for another 30 minutes. Then he brought over the recommended service for $144.00 ( of which I had planned to get today), but after the lack of customer care. Nope!!! Not today, and not here. I will consider another dealership for my service in the future. read more

My Goddaugher and her husband live in NYC. I live in VA. They were looking to buy their first new car. Ali, the salesman, and Warfa the GM worked with us with good will and patience as we negotiated just not the new car but the trade in. When the arrived the car was ready and the deal went through exactly as planned. It truly was one of the easiest and pleasant buying experiences I've ever had. I not only will buy from Koons again but will recommend them to anyone I know that needs a car. read more

I hadn't purchased a car 20 years. So I did a lot of research on Carfax and read reviews on this dealership. I felt I was ready to address the issues if they came up. The best part of my experience was dealing with the new car salesman, Mohammed Al Matoq and the sales manager, Tim Morgan at the Koons Ford dealership even though the car was listed online to be at Koons Mazda. Mo and Tim provided me with great customer service. The downside of my experience is the lack of transparency about the car warranty that was not posted on the window sticker that is required by law. The timeline from when I walked into the dealership to driving out with the car was 8 hours. Needless to say, in 2023 that it takes that long to purchase a car is ABSURD. I was already pre-approved from the financing department the day before to avoid this arduous wait time. There was no transparency regarding the condition of the vehicle. It was not until I purchased the car and I took it to my window tinting technician who showed me that the left side of the car had been recently painted: Lower trim was bent, poor paint job on the two left doors which have scratches on the end--I feel it every time I close the doors, the left rear rim had scratches and the touch up rim paint that was applied eventually came off a few weeks later. There is no way that the dealership did not know about it. Now it will cost me $1,000+ to make these repairs. Lastly is the lack of communication is a huge problem. At the outset of the transaction, they quoted me a higher price for the car because of DC's tags, title, and taxes. I called them 35 days to inquire about my new tags and they said they were running behind. I called them 10 days later as we are coming on the holidays. Then a few days before the 60 day temporary tags expiration date, they tell me I need to get a DC vehicle inspection and that I owe them another $735 because Koons accidentally ran the car with Maryland tag fees instead of DC tag fees. Needless to say I was not paying for their mistake. It was resolved and I received my tags before the expiration date. I will NEVER do business with the Koons brand again. BEWARE! Shop at your own risk! read more

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Most streamline, professional---no nonsense experience ever. Both Elijah and Nii were extremely pleasant. Out of the swarms of dealerships in the area, Koon's superseded my expectations! On deliver day, Nii left a positive memorable impression. Very satisfied indeed. read more

I bought another vehicle from Koons Mazda. Sid, was so helpful and answered all the questions I had. He truly made this an awesome car buying experience. I will always go there when I need a car. read more

I was hopeful the service team would be helpful when my car was supposed to get serviced for a recall. They have been terribly disorganized. They were originally supposed to do a mobile service at my residence but never showed up. When I called to see what had happened, they said they couldn't perform the service where I lived (there was no prior communication about this). Once I rescheduled my appointment they didn't provide any paperwork of what was addressed, just sent me a video showing they inspected the car. It's taken multiple phone calls of me following up to see if the service my car intended to have was actually performed. read more

was shopping for my daughter graduation car present and we found it at koons silver spring and our sales agent was Darly gouch. he was amazing, did a great job explaining things was extremely patient and provided my daughter detailed explanation about all the features the car she wanted had. the process was very smooth from start to end the whole team including the finance team were 10/10 read more

Bought my car at Koons Mazda and have taken it there for serving thing over the last number of years. Made a servicing appointment with them and got a notice in the mail that my car had a recall issue. Asked them to take care of the recall during normal servicing appointment. Was told by person on the phone that they would need to send my request to some sort of servicing consultant and they transferred my call to that voicemail. I left a voicemail explaining the whole story. Never got a call back so I called again trying to make the appointment for servicing as well as the recall issue and was told that I had to leave the car. Since I live in DC and only have one car I asked for a loaner vehicle. Was told that the person on the phone could not authorize that, but that she would pass my request along to a consultant who would call me back. Never received a call back. How many calls does it take for me to get this issue taken care of? Why are none of these consultants returning the calls one would think they would take the recall seriously since it has to do with the rearview camera becoming detached very bad service. read more

THIS IS BY FAR THE WORST CAR BUYING EXPRIENCE OF MY LIFE!!!!! I purchased a car back on 2/24/2023 I walked out with temporary tags that expired on 4/25/2023. It is now 4/26/23 and I am just finding out I am unable to get my hard plates because of a insurance lapse on the car I traded in to mazda!!!! This is ridiculous and I will be telling all my friend, family and coworkers to avoid this dealership like the plague. I have wasted so much time in the last 2 weeks trying to get plates for my car and I find out the day after they expire they are unable to get me my plates!!!! AVOID THIS DEALERSHIP AT ALL COSTS!!!!! read more

Review update: Since my last visit, the Koons Service Department has split into its own building next door, connected to the showroom. It is very modern and sleek looking, which is completely in line with the Mazda name brand and look. The service providers are seated behind a plexiglass and have a contactless temperature machine upon entry. I didn't spot any waiting room chairs, but not sure if that's because of covid or what. When I came to pick my car up, they had a technician drive it up front and disinfect the vehicle using an awesome spray that works/circulates with the air in your car. I thought the seat and wheel would be wet when entering the car, but that wasn't the case at all. Pretty neat! My service provider, Ashley, was super detailed reviewing the diagnostic with me and answering my questions. read more

3 hours for an oil change and balance rotate tires...Service advisors are rude and continually lie to you about your car being ready. He told me come close out you ticket and he'll bring bringing it around by the time we are finished. I sat for another 15 minutes and saw my car still up on the lift I only used this dealership because they had a special for oil change and rotation.. Otherwise, I would not be using this dealership. read more

This was a terrible experience in the used car department, by their manager. We were treated horribly, after we bought the car of course. We were never given any paperwork regarding the car being certified pre owned, and we were never given warranty information. We came back to try to get it, and were told "it needs to be mailed to you." However, when you look everywhere online it says you need to have all of that paperwork up front. We had to email 5 corporate managers in order to get this resolved. Why weren't we given all of the required paperwork the first time around? When I asked the used car manager he said, "I don't know." I asked to "please get me David" and he said "you can get him yourself. He's over there", pointing to the building next door to Koons Mazda (Koons Ford). We hadn't even driven the car for a month and there is a fuse issue. We were told that it is a "common problem with the CX-5s". There were zero apologies, except from David Song. Here is their response to my review, prior to the used car manager being rude to me as well. read more

Koons Mazda Silver Spring - Car Dealers Near Me - Silver Spring, Maryland

Went in person for a walk-in oil change on a Friday. Customer service by Service advisor CHRISTIAN R. was horrible. Was told that there would be a 2.5 Hr wait for the oil change. I was about to leave, but then decided to stay, reluctantly he then told me it might be done much quicker. There was only one customer in the waiting area. He gave the impression that he did not want to work or assist. I observed how he told another customer when they inquired about a simple mirror replacement that such work should be handled at a body shop and that Koons does not do mirror replacements. He told me the same thing when I previously called asked about replacing a part on my car, he suggested I go to a body shop without even seeing the car. He didn't look at the customer's car either. I told the customer that Mazda does in fact replace mirrors and that he told me the same thing to go to a body shop. Later when my car was ready, Christian parked my car all the way towards the back. It seemed he was being spiteful, I had to use the alarm button to find my car, whereas I watched him pull up the car's of two other men. Though, I don't mind walking, I couldn't help but take it personal for me deciding to stay and wait for the oil change. The worst is that the inside of my car had grease:oil smears on the steering wheel and arm rest, and the passenger seat was laid back as if someone was joy-riding in it. I had to scrub the oil off. Thankfully my leather is dark. The only reason I'm posting this is b/c I made Mazda aware of the situation, but their "Customer Care" rep Carrie called me with a mediocre response of simply offering or waving a $20 pick-service fee during my next visit. Im not even interested in that service, so how is that helpful? How about addressing the problem? Carrie sounded like she was reading a script instead of actually hearing what my problem was. After that response, I'll gladly take my service to Ourisman Mazda where they at least wash your car with a simple oil change (that's the same price!) and are friendlier in their customer service. So disappointed and appalled in my service at Koons Mazda for a simple oil change. Go to Ourisman or Jiffy for your oil change read more

I took my Mazda Six to Koons Mazda for valve cover gasket. That was $310.98, which was fine. I asked them to see if it needed new struts because it's 9 years old. I didn't want anything done unless it was covered under my warranty plan. They took it for a test drive and charged an additional $150 saying I told them it had handling problems. I never said that. They refused a refund even though there was no work done and that wasn't what I ever asked them to do. In addition they quoted the wrong price in the phone until I got there and then told me it was $150 more. Did the mechanic test drive it for 1 hour? Because 150/hour is an hourly rate? I DON'T think so. read more

In a world full car buying options... Pick Kevin. From the moment I walked into the Koons Mazda Dealership, Kevin took the utmost care of my car buying experience. Having been out of the market for almost 12 years I was quite anxious about several aspects of buying a car and Kevin laid all of that concern to rest. Kevin reviewed every feature I desired in a CX-5, made suggestions and listened to any and all of my concerns earnestly. He accommodated any and all requests that I had, the primary being that I only work with him directly through the experience as to save myself from a barrage of calls from other associates and managers. After my initial visit Kevin sought to earn my business with consistent but courteous check ins with updates on incoming stock and responded expediently to any inquiries I submitted from looking at inventory online. Once unknowingly, I caught him on a well deserved day off and he STILL responded to my questions with the same care as if he was in the office that day. Ultimately due to the difficulty of the current market, I did not purchase from Kevin, but if the stars had aligned correctly for the perfect vehicle I would have signed off on a car with him with joy. Kevin is everything you want in an ideal salesmen and more. Again... in a world full of car buying options... find Kevin... pick Kevin! read more

this was the most unessasarily tedious car shopping experience I've ever seen. Went with my family to help my grand son buy his first car. It took four hours to come to a meeting of the minds with the salesman and "mystery" manager. Next step, paper work. Got all the way to the financing part when the salesmen suddenly says there is a mistake the car you agreed to buy is not the one on the invoice I have here with the handwritten deal of the day and smilly face scribbled on it. The car you wanted costs $1500 more but I have the car on this invoice available to you and its the same car. It was not the same car, Different trim, color and other things. Looked to us for all practical purposes like a bait and switch. After four and half hours we left empty handed. Call to the general managers next day were also a waste of time. They could care less about what we were put though and would not honor the quoted price, After twenty some years of being Koons customers we are through with Koons and they could care less. read more

After looking at their CPO inventory online, I visited Koons of Silver Spring on a weekday morning to take a test drive on a CX-5 SUV. I was greeted warmly by Bill Fourte, who was patient, knowledgable, and most of all, not pushy. He took the time to listen to my priorities for a new car, pointed out the benefits and features of the 2016 and newly redesigned 2017 model, and there was no pressure whatsoever. They had a gorgeous white CX-5 with two-toned interior, Bose speakers, moonroof, etc. The drive was fun, sporty, and luxe. I told Bill and their finance person where I needed my payments to be and they made it happen. The showroom is clean and organized, and fairly modern with windows surrounding the space, light wood cubicles and black office furniture. Music was upbeat oldies, and I was offered water or coffee. There were yellow and blue balloons around which made it summery and festive. I wish there would have been more literature around about their cars. I'm a sucker for those glossy car brochures and there were none in sight- a shame because Mazda is good at marketing, and this would give me something to read about my dream car while waiting for paperwork. All in all, I highly recommend you visit Koons of Silver Spring and ask for Bill Fourte! read more

Koons Mazda Silver Spring - Cute lil convertible for racing down the parkway! - Car Dealers Near Me - Silver Spring, Maryland

I haven't bought or leased a new car in 20 years. That old experience was not fun. All my recent auto purchases have been for used cars, but given the high current prices for used autos, I decided to go to Koons to look at new Mazda CX-5s. I used the Costco auto buying service to get a pre-negotiated price on a CX-5 at Koons and then drove there to test drive some models. I met with John Speake, who was very friendly and accommodating. He got met into a test drive of a few CX-5s, including a used one for comparison purposes. I liked that I was able to test drive the car by myself with my son in the passenger seat and no salesman in the back seat. To me, that's lowered the pressure of the car-buying experience. I drove some Mazdas on Saturday at Koons and decided to go back and buy on Sunday. I did trade in my BMW x1 and they gave me a fair price on it without any haggling. I decided to lease a new CX-5 Grand Touring Reserve. John took care of everything up to the signing of the paperwork. And here's why I can't give Koons five stars. It has nothing to do with the very kind people that I dealt with at the dealership, but someone at a corporate level designed the final financing step without enough thought about the customer experience. The finance guy I dealt with was great -- Sam -- yet he had to show me a number of "extra" warranty options that were ridiculously expensive. After I spent lots of time working to lower the monthly lease payment to fit my budget -- through my trade-in and by putting more cash down than most people might for a lease -- the leasing finance company thinks its reasonable to offer you warranties and protection options in which the monthly costs FAR EXCEED the monthly lease payment. Who in their right mind would opt for one of these insanely expensive extra options? Perhaps someone who's never leased a car before would fall for these offers. Sam, the finance guy, wasn't applying high pressure, but making a customer read through all these options and sign off on NOT accepting them is a form of pressure. It makes me wonder what the process for giving the car back to Koons will be like after my 36 month lease term is up. (If I've been enjoying the car, I plan to pay it off and own it). Perhaps it would be better to say to a customer: We have a number of extra warranty and protection options that you can purchase. Would you like to look at any of those? Give me the option to shorten the finance process by avoiding extra warranties, just like I refuse paying for extra coverage at the rental car counter because my own insurance and credit card offers enough protection. So, in final, I liked the guys at Koons. I thought they were nice to deal with and John Speake is a friendly fellow who I'd be happy to buy a car from again. I liked Sam, the finance guy. My criticism is for the folks at the finance company who make the dealers offer the stupid extras. read more

Parents brought their cx9 for routine service. The service department switched the oil gauge to 3k miles instead of the normal 5k. Service light kept coming on. They brought the car back and the service dept said the found the flaw and fixed it. Light came in again. Finally took the cx9 to an independent mechanic. They quickly found the service department's error. How does a "so called" trusted dealer not catch such a routine issue. The kicker is that even though they had free oil change they tried to charge them, because it was "an unknown issue", which they would have to diagnose. Horrible service!!!! read more

Annoying phone calls while dealing with a sales rep on line. Sales staff does communicate with each other and they don't listen to you. Kept trying to upscale me and then sell me a vehicle I was not interested in. Price is inflated for "market rate". Even after telling them I bought elsewhere at a better price, they continue to call daily. I will never ever even consider buying a car from Koons. read more

I suppose nobody goes car shopping expecting to get straight talk from the salespeople. About the most helpful thing I can say about Koons Mazda is that it's no exception. I'd been on the phone and exchanging emails with them and was told that the specific car I wanted was there on the lot - "I'm looking at it right now." I went out, was assured on the phone on the price, and was prepared to pay for it in cash and drive it away. Got out there and after an hour with the salesman was told, no they didn't actually have the car I had emphasized was the only one I was interested in - the one on their web site that they assured me was there waiting for me had been sold, and not only sold but had been presold before it even arrived on the lot. Of course, they tried to sell me a different one - even said they'd misunderstood what I wanted (impossible - total BS). I left. In a sense I'm almost glad they didn't have the car - I hate to think how they'd probably have tried to jerk me around on price if we'd gotten that far. read more

Nothing but bad things to say about this company. We were so excited to buy our car 2 years ago. We purchased the complete maintenance package (bumper to bumper) and we were very happy the first year. Then we moved to Frederick and asked to have our plan moved to the Frederick Mazda. It was then that we found out that the plan we purchased wasn't from Mazda, but from Koons (something they forgot to mention to us). That means if we had moved to California during the 10 year plan we would have to drive across the country to have our oil changed. So fine, we have to come to SS for all maintenance. I scheduled an appointment for today when I would be working in Rockville. When I spoke to the person at the counter (Isaiah White, who was super nice and professional) I was informed that the problem I was having with acceleration required a diagnosis. This diagnosis would cost me $180. When I said that this type of repair was covered in my plan he let me know that the service to fix the problem could be covered under my plan, but the diagnosis to discover the problem wasn't covered. Whatever, I just needed it fixed. I then asked for the shuttle to get back to work (which I scheduled when I made the appointment). They asked where I was going, I told them Rockville. They said it was too far away, they only go 10 miles. I pulled up Waze and it said 9 miles, but the service manager insisted it was 14 miles. I showed the manager my Waze and he said it was still too far because of traffic. So I guess it wasn't miles but time. Either way, I was never told this until I dropped my car off. Needless to say I left without getting my car fixed. An hour wasted and blood pressure through the roof. Cannot wait until I am finished with this place. read more

First, a shout out to Greg Ellison -- a sales guy who knows his stuff! I got his name from the Costco program and so happy I did! I called ahead to let him know what I was looking for...with many variables...isn"t that how it is when you're buying a car? "New or used...what accessories do I want and what can I afford? Did I see everything I needed to see to come to a decision I have to live with the next way-too-many-years...etc.?!" He had tons of patience and found the perfect car for me after running some estimates with my budget. I got a pretty blue CX5...new...love it. Almost got a great deal on a used one and would've been fine, but new was calling me. Did I mention I had a bad, bad headache? He was kind, and got me through the process very easily. I let the husband stay home on Father's Day to watch the US Open so it was just me (after my son drove me there and got to see some possibilities). My son knows cars and he is responsible for my good decision since the CX5 wasn't initially on my radar. Simon was the finance guy, and he was very good. I freaked out over the warranty after I got home... which could be cancelled if I changed my mind...but having my age be what it is, more than I want to say...and when I compared the items with the warranties (yes, plural), it ended up being worth it. Especially being rolled into payments versus me having to go out of pocket for anything that would go wrong when the car had miles and years on it. Warranties are a personal decision and they can be quite hard to swallow, because they are expensive. However, I'm happy for the peace of mind, since I had a BMW that needed thousands and thousands of dollars put in it until I just couldn't do it anymore. So coming off that experience, the warranty was worth it. I work as an admin at a RE/MAX and when a few agents found out that I had bought a Mazda, many told me how great the cars are. I have to let you know that several agents have Mazdas and they love them. One agent bought three from Greg and he had nothing but accolades for him. So head to Koons on your next car buying jaunt...ask for Greg and tell him Dawn sent you. And to clarify...I get nothing for this review nor am I related to anyone at any Koons dealerships. read more

I had an amazing experience while buying a car at Koons Mazda of Silver Spring. Elijah Baker helped me every step of the way in purchasing my new Mazda 3 and I could not be more grateful! read more

HEADLIGHT: Had a headlight replaced and they charged me over $600 for a part that can be found on the Net for $225. BRAKE FLUID: Their tech also went looking around for more revenue and said a brake warning light indicated low brake fluid that could be fixed for about $165. I fixed the issue myself with 2 shot glasses worth of brake fluid from a $6 can. BRAKES: They wanted to replace my front pads and rotors for nearly $1000, but Midas' worst case estimate was $560. TIRES: Finally, they wanted to mount and spin balance my 4 tires for $135, but they didn't need it. read more

Koons was such a disappointing stop on my car buying journey. My email communication with the salesman, Greg, was friendly and pleasant. When I arrived to test drive the car, Greg wasn't available and I ended up working with their sales manager, Daniel Kim, instead. I was ready to purchase the car that day, but Daniel seemed intent on putting up every hurdle to the purchase. The initial red flag was that the car I had discussed with Greg was not available. Everything went down hill from there. Daniel was rude throughout our conversation and reluctant to negotiate at all on the price (despite their commitment to beat any written offer). He requested a deposit before they would bring the car over from another dealership, but he wasn't even sure if the other dealership had the car in stock. He refused to provide me with a written offer, until I persuaded him to jot down a price on a piece of paper. Daniel was also quick to trash talk the other Mazda dealerships in the area. It was surprising to see a Sales Manager with such poor professionalism. Overall, it was a disappointing experience and I was much happier when I went to Ourisman of Rockville later that day and purchased my vehicle. read more

I'm writing about the sales and finance experience we had at this dealership. Right out of the gate, our salesman -- John Speake -- was transparent and responsive without high pressure sales tactics. He is terrific! 10/10 customer service. He is very knowledgeable, helpful, and anticipated our questions before they were asked! Because we were traveling to purchase this vehicle, he helped to ensure everything was timely and seamless. The finance folks -- Lordis and Manuel -- were also excellent. We did not get any hype or pressure in this department, and they gave us the freedom to make the best decision for us and our situation. I highly recommend the sales department at this dealership. read more

My husband and I were shopping for an Expedition to fit our large family and Joe Jones was so helpful. He was friendly and knew what truck would fit our needs and suggested another SUV on the lot that we did not originally consider. We had a few hiccups with the truck and he was there to assist us which we are really grateful for. We look forward to having everything squared away and know Joe will take good care of us. Highly recommend! read more

Online offer from them to purchase my car for $60k. Over the phone they lowered to $52k. Confirmed an appointment to sell the morning of. Drove an hour and a half, and then waited 30 minutes. Then they told me they wouldn't buy my car because it's a Tesla. Complete waste of time. read more

I purchased a 2021 F250. I worked with Steve Hipps. I came from out of state be use of the great price. Steve made the truck buying experience super easy and actually enjoyable. I would recommend Steve and this dealership to anyone I know. read more

First off I want to put it out there that I get a new car every 3 to 4 years. I've had Bmws, Audi, Toyota, Lexus, and Ford. I had the most amazing buying experience with Koons Mazda. I got a quote for a car over the email and when I walked in that's what I paid, no hidden fees or surprises! They also offered the lowest price that no other Mazda dealers could match. And best of all I didn't have to negotiate for the very best price! It just took one email. The sales manager Daniel is honest and courteous. Our sales person Marcos knows his stuff. I am definitely coming back here again! read more

Talk about amazing Mazda fan or not this dealership and staff are wonderful. The general manager Omid is honest and trust worthy. Jackie's did Kirk are like a mom and dad who walk you through the options available with all the things you are looking for in the price point you feel comfortable in. Koons Mazda cares about taking the time to explain everything and a completely transparent they don't practice hidden fees hike up like some of these other dealerships. Also they keep their word and after the sale is done and the ink is dry they still check on you and ensure they are available to help. I bought my Mazda the Monday after test driving a different Mazda the Saturday. I called Jackie the Sunday night after they closed and she advised me over the phone and called back the Monday morning. I told her what I wanted and even though it wasn't on site Jackie and Kirk pulled them vehicle I had my heart set on from another dealership and had it there when I arrived. Kirk took me on a test drive and then walked me through all my safety features. He evenly jokingly said I would be calling him asking how to do something which I was adamant I would not since I had traded in my Mazda to them. Well low on behold on Tuesday I called Kirk forgetting it's was his day off to get help with the Navigation volume which he walked me through for the whole 15 mins it took to get it just right. All I can say is at the end of the day the staff is amazing and they really do mean Mazda family they are supportive and informative and all around friendly. Jackie and Kirk's personal attention makes car buying the way it should be read more

I called and asked if they did delivery and the salesman said yes, no problem. We could e-sign on one day and deliver the car I wanted the next day. The car I wanted had already been established. It was online as certified having a year of bumper to bumper and then several more years of powertrain. Being certified told me that it would be a clean car, have 2 sets of key, mats, books and next to zero blemishes. As we went through the approval process, I found out it wasn't certified and hadn't even been through the shop yet. The day of delivery got pushed back again. I asked the salesman about the keys , mats, books, and blemishes. He said it only had one key and ignored the mats and books. He said it only had one blemish on the front. I figured that into the deal. I used to be a manager in the car business, and I know someone who could fix that one. Days went by, and getting information was near impossible since when one manager was off, no one else knew how to follow up, apparently. They were supposed to deliver on Friday morning, the salesman verified late Thursday night. At 5am! , Friday, the sales manager sends a text to give him a call. The car was STILL in service and wouldn't be ready. I had sold my old car on Thursday based on. their word. We have 2 businesses to run and this was a company vehicle. I expressed severe displeasure to say the least and they ended up bringing it Friday evening. BTW, I had to pay for 3 years of warranty instead of two since the didnt honor what they had advertised online or even offer any discount at all to make up for it. The salesman spent a whole 60 seconds from my first phone call until the end going over features on the car. I had to spend 10 bucks and print out my own maroney window sticker to teach myself the car. The car showed up with no mats, no books, and all 4 of the wheels were damaged, 2 severely. The salesman had bold face lied to me. It did have a second key and the sales manager acted like it was a sacrificial gift even though they had advertised it as certified. Not honoring what you advertise is against the law and becomes an issue for the Attorney General. The salesman couldn't wait to be done and on his way. I acted like everything was OK since I know how to repair rims. My wife had just been through a severe personal trauma and I didn't want to upset her but I was livid inside. Had it not been for her, I would have told that lying, ,poor excuse for humanity of a salesman to pack up that scratched up piece of crap car and take it back where it came from. He thinks he's qualified to be a finance manager now but he's not even qualified to run a hot dog stand. And, if they are going to lie, then he and the sales manager should meet to get their stories straight. I caught him in several discrepancies even outside of the obvious and blatant. I bought from Koons in Easton before and had a great experience and gave great reviews and sent them customers. This place isn't that. Where I worked, everyone but the finance manager would have been taken off the floor and put in training.. I know because training was part of what I did as a manger. This salesman doesn't have the integrity or IQ to be a finance manager. He will get either himself or his bosses arrested because that position requires you know what you are doing and you are straight with people. Now, instead of doing my Saturday plans, I have to go repair this stupid car so I'm not embarrassed to anyone. The manager in an attempt to "make it right" offered a "free oil change". I just went along at first, but I am 2 hours away, so he just offered me something he knows he will never have to give and he thinks that makes everything better. He's no smarter than the salesman. Thanks for nothing Koons. One of the most disappointing, dishonest and incompetent car buying experiences of my life, and we've owned 50 cars in the last 40 years. read more

I wrote a complaint on Yelp! and other social media outlets to let others know about a deceptive tactic of a sales representative and management of Koons Mazda of Silver Spring, Maryland. The sales person did not honor a $250 coupon toward the purchase of a vehicle for its "trade-in event" promotion. After I wrote the review, the sales representative and management of Koons Mazda called and asked me to contact them to "make things right". I have since then called the customer relations department three times. After I called the first customer relations representative and received no response after l left a voicemail message, I was told that that representative no longer worked there. I was then directed to a customer relations manager. After I called and left a voicemail message a second time and did not receive a response, I called a third time and left a third voicemail message. I did not receive a response for the third time I called Koons Mazda's customer relations department either. This Mazda dealer and its sales and customer relations representatives did not honor its $250 trade-in sales event promotion nor did it rectify the deceptive purchase experience. read more

Great experience with Kirk Daniels and John Speake last night in trading in our car and purchasing a used car. They were attentive in assisting us prepare documents ahead of our meeting. They worked with us regarding the car's chipped paint and agreed for us to return to the dealership free of charge. The financial manager even beat the preapproval quoted rate. I would highly recommend this dealership and working with Kirk and John. read more

We came in to look at some cars and we mentioned this other dealer had very similar condition/mileage car (in rockville) and the used car manager called us internet shoppers and to go shop there, so we did. Service department is very professional though. read more