Yesterday was my first service visit since purchasing my new 2025 Civic Sport. When I arrived, I…read morewas greeted by my Service Advisor Raheem. He was very polite and accommodating. I felt very comfortable with his professional approach, especially since I was a Honda "newcomer." I particularly appreciated the time and patience Raheem spent answering my questions, even sitting in the car with me as he guided me through some on-screen procedures that I needed assistance with. Raheem embodies Sports Family Owned commitment to excellent customer satisfaction!

So I originally came in yesterday to collect the part that I ordered, which was the Honda emblem…read more(something so simple). I got there and they said they couldn't find the part... so I'm like I came for no reason i see. The guy in parts stated that we can reorder it for you and you can pick it up tomorrow. They said they can't ship it to my house or another dealer smh. Just overall an inconvenience to my day. I came the next day to pick the part up and asked for a complimentary car wash and they declined....just ridiculous. One of the worst dealers I've been to. If you must go to Honda go to the one in greenbelt and just ask for Lateef! He's great! Never coming back to this silver spring location again... Update: the owner gave me a phone call and apologized to my situation and I was able to get a car wash the following day. So I did appreciate that. Raheem was very kind when I came back in and got me sorted

Recently purchased a car at Darcars through Alex F and was…read moreextremely happy with the experience. Alex did everything he could to make our time enjoyable and low pressure. His enthusiasm, knowledge and expertise was invaluable in helping with our decision making process. I would recommend Alex to anyone who is looking at purchasing a car from this dealership.

They will schedule a test drive with you, you will set up your kids and schedule around them. Then…read morethey will cancel your appointment 3 hours before you show up., then they will not answer the first call to them. Then they will put you on hold for 20 minutes. I know where I wont buy my next car.

I had a FANTASTIC buying experience from start to finish with BMW Silver Spring. Jacob Jay was…read moreoutstanding and did "above and beyond" what I expected from him as my sales representative. I could tell that he sincerely loves what he does for sure! Quite knowledge and accommodating. I do recommend BMW Silver Spring. All the staff were amazing...to the front desk greeter, to even the finance representative Bridget. I cannot thank them enough! :-)

BMW dealership in Silver Spring... whew. It's been a LONG minute, but I had to come back because…read morethese other shops have been out here playing in my FACE. One thing about this location? The location itself is top tier. Super convenient and easy to get to, especially compared to some of these random dealerships way out in the cut. But unfortunately, convenience can only carry a place so far. The service department has always moved at turtle speed. The wait times are honestly ridiculous. And of course, nothing here is cheap. BMW service prices are already painful, but I used to tolerate it because the quality at least matched the price tag. Lately though? The little details are disappearing, and that's what worries me. Basic things like topping off the windshield washer fluid, properly washing the car, or even doing a decent vacuum job are being skipped or half done. If corners are being cut on the obvious stuff I can see, it makes me question what's happening with the actual maintenance and repairs I can't see. At this point, I genuinely have PTSD dealing with BMW service departments. Every visit feels like stress, confusion, waiting, and wondering whether you're really getting what you paid for. SMH.

I was recently recommended to work with Marcus Mickens in sales by Sidney Ornellas in the Service…read moreDepartment (who by the way is amazing). Marcus was, calm, patient (I was exhausted) and professional..just what I needed at that exact moment. I highly recommend the Koons Mazda team. A quick acknowledgment of other team members such as: . Ruben & Michael. I've been a customer of this dealership for over 6 yrs now and the team that they currently have in place is by far the best that I have experienced.

WORST customer service experience I've ever had. I traded in my Mazda CX-5 lease to Koons Mazda of…read moreSilver Spring on June 30th, with a clear agreement that I'd be paid the vehicle's equity. It has now been over 60 days... NO payment, NO clear answer, NO accountability. I've emailed multiple people at this dealership, and every single time I get brushed off with "we're checking with accounting." No dates. No confirmed amount. No follow-up. Nothing. I did my part on time and in good faith... they have completely failed to do theirs. I feel deceived, ignored, and disrespected as a customer. Do NOT trust this dealership with your money or your time. You should avoid it!

At the end-of May 2025, I brought my 2009 Nissan Altima to this service dept to get an estimate…read morefor fixing the airbag sensor because it was damaged at a carwash. Not only did they make me wait almost 2 hours to do a 5 minute plug in inspection ( I had made an appointment), but they charged me $230 for said inspection. They gave me an estimate of over $1100 to fix it. I decided not to fix it until my circumstances changed and in December 2025 I called them to see if they would fix it for the $1100 estimate. They said they would not honor that estimate and would have to charge me another $230 to 'reassess'. What a ripoff. No customer service. I will make sure to spread the word not to use this Service Department.

I would not recommend Jim Coleman Nissan for repair issues but others may have had a better…read moreexperience. Took my 2018 Nissan Altima to them after a failed electrical problem in my alternator. I insisted that it wasn't the alternator after having 3 replaced before bringing it to them. The service advisor came back and told me that it was my alternator once again. I asked them again to look deeper into the problem to which Anthony stated that the alternator was the problem but there was also a voltage drop when we shook the wiring harness. I asked "Can you check into that then please?", he told me "its an expensive repair and there is no test to tell them exactly if it is the wiring harness". Anthony insisted again it was the alternator so we paid $1600 for the replacement part. 2 months later we are back to the same issue so I brought the car back to the dealership because of the warranty. After I informed them of the same problem happening they told me I would have to pay a new diagnostic fee of $250 which I refused. They ended up waving the fee but did the same diagnostic of shaking the wiring harness and said it would need to be changed. They requested a repair amount of $3348 for the engine wiring harness. I refuse to repair the car with good sense that they are throwing another bill at me with no real skill to repair their own cars. Fortunately, this is my last Nissan car purchase for life lol. They have to many issues with less then 5 years of ownership.

Had a problem and needed instant fixing because we are taking a trip tomorrow…read more They said, come in, we did, and were out in an hour. And such friendliness. Shout out to Kevin who is the best.

Extremely Disappointed - Not Transparent and Ghosted After Signing…read more I want to caution anyone purchasing a vehicle from this Subaru dealership in Silver Spring to be extremely careful regarding their extended warranties and add-on services. While they are incredibly pleasant and helpful when you are in the process of purchasing, they ghost you when seeking agreement information after you sign the paperwork. When we finalized our purchase, they handed us a USB stick and told us it contained all the information about our additional coverage. It did not. I have reached out multiple times to multiple people--including following up with our finance representatives and even copying the General Manager, Eddie Sarecky--seeking the actual terms of the services we purchased. We have received absolutely zero response. My family and I are long-time Subaru brand loyalists, which makes this experience incredibly disappointing. We fully accept that the dealership and the finance manager make a considerable commission on these add-on products. We do not begrudge them making a living, but we absolutely expect basic transparency and customer service in return. It is completely unacceptable to ignore a customer who has already paid for a service and is simply trying to get the terms of what they bought. Do not leave this dealership without printed physical copies of every single contract and term sheet, because once you walk out the door, you will be ignored.

I purchased a Jeep back in May 2017. Over all it was a good smooth process, and no issues. Fast…read moreforward to January 2019. Started having MAJOR troubles on this vehicle. Decided to take it in to the dealership. Walked in upset about it. Walked out happy and satisfied. They got me into a new 2019 car. Nora Cruz the financial manager went above and BEYOND to make sure we got the best deal. She worked with us all throughout the whole day! Very honest, friendly and professional! The general manager made sure we were being taken care of throughout the process. Over all excellent customer service. I highly recommend this location. I drove 30+ miles, so worth it!

I went to look at a pre-owned vehicle today and the salesman casually admitted that the dealership…read morewas planning to fix accident damage without reporting it so it wouldn't show up on the Carfax. This was especially frustrating because I had scheduled the appointment in advance, and the online listing made no mention of any damage. There was also zero disclosure during my phone call with the salesman the day before. So imagine my surprise when we arrived to find the lower portion of the passenger door visibly crumpled, missing trim, and the wheels badly scuffed. It's hard to overstate how unacceptable that is. If a vehicle has damage, disclose it. Don't waste people's time and imply you're deliberately trying to sidestep transparency. It immediately made me question what else might be hidden. And to top it all off: the appointment was in my name, I spoke directly with the salesman beforehand, and he greeted me by name when we arrived--yet still chose to shake my husband's hand first. The car is for me. I'm the one making the financial decision. Basic respect shouldn't be dependent on gender. Needless to say, this experience made it very clear I won't be doing business here.

If you want a transparent, fast, and completely stress-free car-buying experience, go see Bryan…read moreRosales and "T" at Sport Chevrolet. Bryan, the Sales Manager, reached out to me via email late on a Friday night to work out an out-of-the-door (OTD) price. He gave me a fantastic upfront deal that beat out a competing offer, with absolutely zero games. I placed a deposit to hold the 2027 Bolt EV that night, and when I arrived early Saturday morning, they already had everything ready to roll. Bryan introduced me to T, who looked after me for the rest of the visit. She was incredibly friendly, knowledgeable, and gave me a great test drive. She sensed right away that I already knew the car inside and out, so she didn't waste time trying to "sell" me on features or push unwanted add-ons. Even the finance department was a breeze--in and out in less than 15 minutes! Before I left, the detailing crew noticed a couple of minor scratches on the side and went completely above and beyond, choosing to buff the entire side of the car so the paint looked flawlessly uniform. No upsells, no hidden fees, just great people doing business the right way. Love my new Bolt EV. I highly recommend Sport Chevrolet!

Extremely disappointing experience from beginning to end. I came in for what should have been a…read moreroutine oil change and left with serious concerns about the service, inspection, and customer service I received. Quecealla Turner's responsibility: She provided me with a specific price and then failed to honor the price she quoted. I was subsequently left waiting approximately six hours, only to be told that my truck had been forgotten. As the employee handling my service, I expected accurate pricing, communication, and basic respect for my time. I received none of those. The technician's responsibility: My Multi-Point Vehicle Inspection stated that my truck was in excellent condition. However, Oscar acknowledged to me that the young technician had provided inaccurate information on the inspection report. After service, I discovered missing hardware causing a clanking noise and an oil pan drenched in oil. I now have to have my truck independently reevaluated to determine what was missed or improperly handled. Oscar's responsibility as Service Manager: Once I brought these concerns to him, I expected him to take ownership, investigate what happened, ensure the truck was properly reevaluated, and provide an appropriate resolution. Instead, after acknowledging that the inspection report was inaccurate, Oscar essentially attributed the situation to my truck being old and having high mileage. That did not address the inaccurate inspection or my concerns about what happened during service. The dealership owner's response: I eventually brought the matter directly to the owner. He reimbursed the $175 oil-change charge, which I appreciate. However, when I asked the dealership to address the oil pan with sensor and radiator hose to make the situation right, I was told that nothing further would be done because of the truck's age and mileage. I was not asking for anything unreasonable. I was asking the dealership to address specific concerns arising from this service experience. Instead, I am now having to spend additional time and money getting my truck independently reevaluated. Age and mileage should not eliminate a service department's responsibility to provide accurate documentation and properly communicate with customers. If an older person had a medical procedure go wrong and was simply told, "You're old," that would not address what happened. The same principle applies when a customer entrusts a vehicle to professionals for service and inspection. My warning to owners of older or higher mileage vehicles: be extremely careful. Get every quote in writing, verify every charge, carefully review the Multi-Point Inspection, ask exactly what was performed, and inspect your vehicle before leaving. Quecealla failed to deliver on the price and communication she provided. The technician's inspection was acknowledged by Oscar as inaccurate. Oscar, as Service Manager, failed to provide the level of investigation and accountability I expected after being notified. And ultimately, the dealership chose not to address the additional concerns I raised beyond reimbursing the $175 oil-change charge. I came in expecting professional service and honest documentation. I left with additional concerns, additional expense, and a complete loss of confidence in this service department.

I brought my 2021 Ford Bronco Sport to Koons Ford Silver Spring for a purge valve issue that had…read morealready been identified through a diagnostic at a local garage. When I initially spoke with Koons, I shared the same information and though they would need to perform their own diagnostic to proceed. I understood and scheduled the appointment. After the diagnostic, I was contacted and told the repair was not covered, with a considerable cost. This was frustrating, especially given the prior conversations and expectations. However, after raising my concerns, the Service Manager and team took the time to review the situation with me. We identified that there had been a communication gap on both sides regarding the warranty and diagnostic process. Importantly, they handled the situation fairly, addressed my concerns directly, and did not force the issue in a way that felt unreasonable or dismissive. I appreciate how the team ultimately responded and worked toward a fair outcome. That level of accountability made a difference. Overall, I would recommend Koons Ford Silver Spring and will return for future service needs. The team demonstrated professionalism and a willingness to make things right when it mattered.

This business lacks integrity. They sold a used car to me. They added costly items to my out the…read moredoor price. I had difficulty refinancing the loan - credit union said the loan amt exceeded car value. They took advantage of a disabled Senior. They never showed me the final cost.

My family & I had 2 wonderful experiences at this dealership. First was a service experience for…read moreour Atlas, the second for a lease of a new Taos. The service rep was excellent, friendly & really came through on the promised time. The salesperson Ridhima Massey and the sales manager Diako Akundzadeh, were totally awesome. They were kind, helpful, fun & gracious. This was the best dealer experience we have had. I totally recommend these guys!! Tell Ridhima & Daiko that I sent you! (No, I don't get a kick back or a commission). If those two people are at work (they do have lives) you will be treated well! Just don't forget the golden rule - be kind, be gracious & courteous & they will respond in kind.

Massively lacking communication skills plus high prices = Horrible customer experience…read more Communication from a service writer to customer is almost non existent. They will not come talk to you while you wait IN THE SAME ROOM AS THE EMPLOYEES. Instead, you will receive a text or a form email. Texting and phone calls when you are not waiting on the premises is unprofessional, unclear and vague. Little to no problem solving is demonstrated. I have seen the customer service here slip from ok with expensive prices in 2019 to expensive and frustrating in 2025. Side note: new VW sales are in the same room. Salespeople did not have customers to interact with when I was present. They were loudly socializing with other employees, and one salesperson shouted "What up, my N- slur?!" As a form of greeting to an African American co worker. This appeared to be fine in their friend group, but I did not find that interaction appropriate in a public space in a place of business. Bring your VW here if you don't need your car for days or if you like sitting in a lobby for hours with no information.