Yesterday was my first service visit since purchasing my new 2025 Civic Sport. When I arrived, I…read morewas greeted by my Service Advisor Raheem. He was very polite and accommodating. I felt very comfortable with his professional approach, especially since I was a Honda "newcomer." I particularly appreciated the time and patience Raheem spent answering my questions, even sitting in the car with me as he guided me through some on-screen procedures that I needed assistance with. Raheem embodies Sports Family Owned commitment to excellent customer satisfaction!

Deceptive and untrustworthy service. Failed to provide service requested and lied about services…read moreperformed.

Recently purchased a car at Darcars through Alex F and was…read moreextremely happy with the experience. Alex did everything he could to make our time enjoyable and low pressure. His enthusiasm, knowledge and expertise was invaluable in helping with our decision making process. I would recommend Alex to anyone who is looking at purchasing a car from this dealership.

Terrible experience. Advisor said it would be 2 hours of a wait. It took about 4 hours for a simple…read moreoil change. They kept asking for additional services and communication is difficult. Ridiculous wait time, I'd never come back.

I brought my car in for her first service. I can't believe she will be a year old next week…read more Everybody has been so nice. Alex took my intake forms and he was a doll. He was so nice and welcoming. Thanks to Jaden who sold me a trunk mat for my car. He and Jaden helped put it in the car. Jaden was so kind to check and see why my front mat was sliding up. It was nice to see Joy my service person, she is lovely. And, I was able to run into my awesome sales person, Kyle. He is the best. This is a top notch dealer and the service department reigns supreme. Thank you all, for giving me faith in humanity and BMW. I love my car.

BMW dealership in Silver Spring... whew. It's been a LONG minute, but I had to come back because…read morethese other shops have been out here playing in my FACE. One thing about this location? The location itself is top tier. Super convenient and easy to get to, especially compared to some of these random dealerships way out in the cut. But unfortunately, convenience can only carry a place so far. The service department has always moved at turtle speed. The wait times are honestly ridiculous. And of course, nothing here is cheap. BMW service prices are already painful, but I used to tolerate it because the quality at least matched the price tag. Lately though? The little details are disappearing, and that's what worries me. Basic things like topping off the windshield washer fluid, properly washing the car, or even doing a decent vacuum job are being skipped or half done. If corners are being cut on the obvious stuff I can see, it makes me question what's happening with the actual maintenance and repairs I can't see. At this point, I genuinely have PTSD dealing with BMW service departments. Every visit feels like stress, confusion, waiting, and wondering whether you're really getting what you paid for. SMH.

I spoke with Warfa the GM to start off. Negotiated the price of the new 2026 Mazda CX-70, the trade…read morein and the financing terms. I told Warfa I don't play games, and hope you don't either so we can make this was easy a transaction as it can be. And that is EXACTLY what we got! We feel we got a very good deal and it all went so smooth! Francis (pictured) was the nicest, friendliest and jumps to help in whatever way he can. Really good person and so helpful and makes you feel comfortable. Sam in financing gave us all of our options and was equally kind and informative while giving us options - but not pressure. The WHOLE buying experience was perfect! Glad we took the drive down from NYC to make this happen. My instincts were right! GREAT people!

The staff that work there are wonderful! They made buying a car for our son so easy and enjoyable!…read moreWe really loved working with them!

Great service experience here…read more I scheduled an appointment for oil change and tire rotation on Wednesday for a Friday appointment. Irfan was the service advisor and was able to accommodate the time I requested. He met me as I pulled into the service driveway and had the car in the service area within a few mins of my arrival. Oil change, tire rotation, and a car wash was all completed within 75 mins max. I was told it would 90 mins, so I was impressed. In addition, they cleaned a spot I had on one of the seats. To top it all off, I was given a discount due to a long wait the last time I was there. Thanks Irfan and the service team. I'll be back.

At the end-of May 2025, I brought my 2009 Nissan Altima to this service dept to get an estimate…read morefor fixing the airbag sensor because it was damaged at a carwash. Not only did they make me wait almost 2 hours to do a 5 minute plug in inspection ( I had made an appointment), but they charged me $230 for said inspection. They gave me an estimate of over $1100 to fix it. I decided not to fix it until my circumstances changed and in December 2025 I called them to see if they would fix it for the $1100 estimate. They said they would not honor that estimate and would have to charge me another $230 to 'reassess'. What a ripoff. No customer service. I will make sure to spread the word not to use this Service Department.

Had a problem and needed instant fixing because we are taking a trip tomorrow…read more They said, come in, we did, and were out in an hour. And such friendliness. Shout out to Kevin who is the best.

Came here for service, basic oil change. Was super easy to schedule on their website. In terms of…read moresales here I've bought 3 cars here and I've been happy each time as they were reasonable with the pricing and made the buying experience not stressful. The service department here was great. Pulled up and got checked in right away. My service advisor Vitaliy was the best, very friendly and helpful. He is always my go to guy there. Made the process smooth and easy, they honored my coupon from Subaru America. They got my car in and out within 45mins for an oil change which was great. I will drive the extra 30mins to come here for service because their staff is great and I haven't have a bad experience in 12 years of coming here. If you have a Subaru come here for service or to buy one!

As always, fast and courteous service. I appreciate that their service department is open on…read moreSaturday so that I can take care of business needs without taking off of work.

I went to look at a pre-owned vehicle today and the salesman casually admitted that the dealership…read morewas planning to fix accident damage without reporting it so it wouldn't show up on the Carfax. This was especially frustrating because I had scheduled the appointment in advance, and the online listing made no mention of any damage. There was also zero disclosure during my phone call with the salesman the day before. So imagine my surprise when we arrived to find the lower portion of the passenger door visibly crumpled, missing trim, and the wheels badly scuffed. It's hard to overstate how unacceptable that is. If a vehicle has damage, disclose it. Don't waste people's time and imply you're deliberately trying to sidestep transparency. It immediately made me question what else might be hidden. And to top it all off: the appointment was in my name, I spoke directly with the salesman beforehand, and he greeted me by name when we arrived--yet still chose to shake my husband's hand first. The car is for me. I'm the one making the financial decision. Basic respect shouldn't be dependent on gender. Needless to say, this experience made it very clear I won't be doing business here.

Great company, great staff, know their stuff on commercial trucks. Any issues I've had, they have…read morefixed!

From Window Shopping to Dream Driving, All in One Day!…read more It all started as just window shopping, my wife and I were only looking to get informed about new cars, knowing how expensive they can be. But thanks to Daniel Lopez and Cameron Colbert, we went from dreaming to driving in the same day. Daniel showed incredible patience, took his time, and really listened. He didn't just hear me rambling about every thought in my head, he understood exactly what we wanted. By the end of the day, we signed off on the perfect car, at the perfect price, with the monthly payment we were aiming for. Walking into any dealership, you naturally keep your guard up, wondering what kind of runaround you might get. But these guys were the complete opposite: straightforward, transparent, and real. They even went above and beyond, taking us from the Honda dealership over to the Chevy dealership just to make sure we were truly happy with our final choice. I couldn't be happier. If you're in the market for a car, sit down with Daniel and Cameron, be honest about what you're looking for, and let them work their magic. Great crew, great environment, great cars. Highly recommend!

Purchased a used Mustang (certified) a few months ago…read more Good: Car came with the wrong tires (305mm versus 315mm) which I called to have corrected. The service manager (Scott) went to bat for me during multiple attempts to get the dealership to correct the issue (the vehicle should have the correct tire size if certified).....After about a week and a potential returning of the vehicle, the dealership replaced the tires. He deserves a medal for not only working with me, but truly working for me with the dealership leadership. Bad: Sales person quoted and even printed out the price of the vehicle. When I return 3 days later to purchase, he handed me another purchase agreement that was almost 5K higher. When I showed them the original form, they reluctantly honored it (but clearly he was trying to scam me). I don't care if this was him or the finance team...that was SHADY. Screwed the temp plate on the car crooked and even drilled holes in the plastic wrong. Forgot to give me my registration. Called upon return to home and it took him almost a week to get it to me. Horrible communication and professionalism. Observed another sales agent start ranting about a customer (who I assume) didn't come in to do a deal? He was literally yelling and stomping around in the front of the dealership while me and my family just sat there and watched. No one at the front table ever attempted to calm him down or apologize for the outburst. I understand the frustration, but again...very unprofessional to not ask your employee to calm down and maybe step outside. I think overall the experience was satisfactory. I just believe that sales agents (especially) should be the utmost professionals and carry the water for the company.

initially i rated this spot 5-stars. mostly because i was harassed to leave a comment before i left…read morewith my new car. they look fancy and talk a good game but they are typical car salespeople.

Massively lacking communication skills plus high prices = Horrible customer experience…read more Communication from a service writer to customer is almost non existent. They will not come talk to you while you wait IN THE SAME ROOM AS THE EMPLOYEES. Instead, you will receive a text or a form email. Texting and phone calls when you are not waiting on the premises is unprofessional, unclear and vague. Little to no problem solving is demonstrated. I have seen the customer service here slip from ok with expensive prices in 2019 to expensive and frustrating in 2025. Side note: new VW sales are in the same room. Salespeople did not have customers to interact with when I was present. They were loudly socializing with other employees, and one salesperson shouted "What up, my N- slur?!" As a form of greeting to an African American co worker. This appeared to be fine in their friend group, but I did not find that interaction appropriate in a public space in a place of business. Bring your VW here if you don't need your car for days or if you like sitting in a lobby for hours with no information.

I wasn't sure I wanted a Volkswagen but after FAWAD took his time and explained all the features…read moreand gave me comparisons I was pretty much sold. JORDAN was really helpful with getting me through paperwork and finance side. They both were very patient and went above and beyond for me (I did a total of 4 test drives over 2 days). The only reason this isn't a 5 star review is because they do financing at Toyota and it took over 1.5 hours to start the buying process after already being there for 3.5 hours.