As always, fast and courteous service. I appreciate that their service department is open on Saturday so that I can take care of business needs without taking off of work. read more

I went to look at a pre-owned vehicle today and the salesman casually admitted that the dealership was planning to fix accident damage without reporting it so it wouldn't show up on the Carfax. This was especially frustrating because I had scheduled the appointment in advance, and the online listing made no mention of any damage. There was also zero disclosure during my phone call with the salesman the day before. So imagine my surprise when we arrived to find the lower portion of the passenger door visibly crumpled, missing trim, and the wheels badly scuffed. It's hard to overstate how unacceptable that is. If a vehicle has damage, disclose it. Don't waste people's time and imply you're deliberately trying to sidestep transparency. It immediately made me question what else might be hidden. And to top it all off: the appointment was in my name, I spoke directly with the salesman beforehand, and he greeted me by name when we arrived--yet still chose to shake my husband's hand first. The car is for me. I'm the one making the financial decision. Basic respect shouldn't be dependent on gender. Needless to say, this experience made it very clear I won't be doing business here. read more

Manager argued with us about the price then we left and he called and gave us the price we wanted. didnt tell us the car came with 1 key, didn't fix tire pressure sensor when we told them about it. bad dealer all around read more

Terrible customer service! They won't return calls, they messed up my car, I had to take it to another dealership to repair their mistakes and now have to take them to court! read more

would give zero stars if I could, i needed a part my wrangler and was told by the Rockville parts dept that my part was in stock at the silver spring dealership, I called them and they confirmed they had the part, I asked them to hold it they said against policy to hold parts, ok can i buy it, sure, oh wait it's on hold, but you said you dont hold parts. great fair policy! next I call Rockville back to order the part because it closer to me and they try to charge me $220 dollars for a part mopar sells for $163. they did meet my price all I'm saying is research the price of the parts because Darcars apparently does ridiculous markup if you don't know any better read more

If I could give less than zero stars I would! Without test driving my vehicle, the service department advised me the engine mounts needed replacing and that was the source of the horrible sound. The mounts replacement was an expensive service but I trusted the advice of the service department (I believed they test drove the car, finding out later they did not). When I picked up my car to take it home the very same noise was present. The service technician rode with me when I returned and it was determined the problem was the transfer case, another $2,500 repair. Both the dealership and Chrysler refused to admit fault and return my money. STAY AWAY FROM THIS PLACE!!!!! read more

Buyers beware! As is always the case when you purchase a vehicle you should beware of the things said and left unsaid at the dealership. A couple of weeks ago my wife went in to purchase a Jeep Grand Cherokee. She has always wanted one and we felt like now was the time to purchase with our old car on its last legs. Our salesperson was Sam and he was a nice enough young man who we enjoyed working with. We came in on a Saturday and test drove a couple of cars and told him we would be back the next day. The car my wife liked the most a red Jeep Grand Cherokee was sitting out front on Sunday when we arrived with a bow on it! Nice touch! Long story short we decided to purchase the car and took the offer for our trade-in and put it towards the new purchase. This is where things went BAD. We were sent over to George for financing. We specifically said we wanted to keep our tags and transfer them and he said that was fine. We later found out that he charged us for new tags. We were going through the other parts of the paperwork and he showed us the line for Gap insurance ($1200) and said that every new car is written with Gap insurance already in the quote. I know this not supposed to happen when you are purchasing a car based on the FTC and I almost walked out at that moment, but my wife wanted to purchase the Gap insurance. George was about as slimy as you could be in this process and it really made me feel less comfortable with going through the whole process. We walked out of the financing with our old tags thinking we would be able to simply put them on the new car in a couple of days only to get a call from the George after my wife called and left a message saying that he couldn't transfer our tags. Well of course he couldn't because he charged us for NEW TAGS in the financing process and had no intention on submitting paperwork for a tag transfer! I only gave them 2 stars because of Sam, but honestly this was a 1 star experience (zero really). George and people like him are the reason that people hate to go car shopping. Honestly, I should have just went with my better judge and made sure we had secured financing through our bank first. I would never suggest this place to my family or friends and honestly you shouldn't either. Stay away especially from the financing department. read more

RUN AWAY FROM THEM!!! This place is a giant con job. I had settled on a price with the salesman for a Grand Cherokee. Then, I was led in back where the con man tried to sell me useless items for the vehicle, such as undercoating and extended warranties. I declined all. Then, they gave me the total cost, and I noticed it was about $1500 more than I thought it should be. I asked for a detailed breakdown. That's when I noticed the line item for delivery. I pointed out that the delivery cost was already in the sticker price, so they were charging me twice for delivery. Since the delivery line item was in THEIR form, I knew this was no accident. I walked away. "What can we do to make this right?" I told them to remove the extra delivery charge AND the original delivery charge. They did. So I bought the car. Then, I brought it to service to fix a few things that were not right. They claimed, "It's supposed to be that way!". I took the truck to Ourisman Jeep and they fixed everything under warranty. DO NOT DEAL WITH THIS DEALER. read more

I've had my Jeep serviced here for routine maintenance since I bought it in 2019. The service was above average in both cost and work rendered. No complaint as I believe you get what you pay for. Today's visit, however, was nothing less than garbage. I received a coupon in the mail from Darcars. The coupon offers synthetic blend oil & filter change + tire rotation + multi-point vehicle inspection $19.95. Great deal. I took time away from work only to have the manager not honor the Darcar coupon. He did offer to do the service for 'about $120'. Nothing like offering to fornicate a person out of a hundred bucks with a straight face. Zero customer loyalty. Not honoring advertisements. Never getting serviced there again. ptfo read more

The service center is horrible. The lack communication, professionalism and work ethic. Going on 6 days without our Ram truck. If we hadn't kept calling we would know anything as they never called to tell us what was going on. The gentleman working on our truck never called when he said he would, is not even at the shop when we call and there is never a manager to talk to or to even call us back. Absolutely unacceptable service. When we finally do get our truck back, we will bring finding a new service center. V A very dissatisfied customer read more

I have bought two cars at CDJR of Silver Spring and will continue to buy many more. Both purchases were an easy and pleasant experience. They took all the stress out of my buying experience. read more

This is my dealership and service center. The sales staff are really great. The service center techs are very kind and knowledgeable about there products and services. The dealership's website has great information but car shopping and service along with specials. I have bought 2 cars from this dealership and will probably buy next two from here as well. read more

Wonderful staff and team! Great deals! I would definitely recommend them. Great selection on new and used vehicles. They have super fast service center too! read more

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Do Not get your car/truck repaired here! They make you replace parts that are not needed because their mechanics don't know what they are doing! They had me replace an alternator for no reason claiming that they don't have the equipment to check things like that. A simple volt meter that all mechanics should have but the dealer shop doesn't?! Huh!? I was made to replace the tippem box/ main fuse box under the hood because the mechanic mistakenly put my windshield wiper motor in upside down, left me with no wipers for over 1 month in a rainy season then finally figured it out then tried to charge me for their mistake. They should be refunding me some money for making me get parts I didn't need and for putting in the windshield wiper motor upside down and leaving me for a month with no wipers. I will never ever let them touch my truck again! I believe they are trying to make the company more money by lying to customers because most people don't know anything about cars or maybe they get bonuses when they get a customer to fix a lot of different things idk but this is not acceptable. They even falsely wrote in my account that another mechanic messed up the linkage. No other mechanic touched my truck but them!!!!! They don't want to own up to the foolery they were trying to do! read more

I took one of my vehicles here for a tune up. The signs were kind of hit or miss and I would have gotten lost had it not been for my impeccable sense of direction. When I finally found the service area I was unclear as to where I should walk in so I kind of stood staring aimlessly at the rental car area and service area until someone ushered men in with a sandwich in his hand! He apologized for eating his lunch while working but explained he had more work than time. I waived it off like it wasn't an issue but it reminded me of an episode of a comedy on tv. He took my vehicle but I was told I couldn't get a transport home until 1:30 because the man that drives was on lunch break. I went back to the waiting area but it was dingy and dreary so I decided to walk to Starbucks. It was about a mile away and not worth the walk. When I got back at 1:30 the guy was almost back and took me home around 1:45 he was washing cars. Overall it was an interesting experience. I would use them again but next time I will come early in the morning or try to make an appointment. read more

DARCARS Chrysler Dodge Jeep Ram of Silver Spring - Auto Repair Near Me - Silver Spring, Maryland

Zero stars. Is it possible to leave NEGATIVE stars? I will never, EVER bring my Jeep back here for service again. It took two weeks to get an appointment at all. I drove back from out of town for the appointment. Dropped it off Wed morning as scheduled. By late Thur afternoon I'd heard nothing. Started calling. There was apparently only one person there able to give me an update, and he was never able to answer the phone. Left multiple messages. He finally returned the calls, hours later, only to say he had zero information. Sounded like he hadn't even looked at the vehicle. I said that I really needed it back as I had to go out of town this weekend, and if it wasn't going to happen I needed to know in order to rent a car. He said he could probably get it back to me today. Now it's Friday afternoon. I still have no word on it. I called shortly ago, and - imagine my surprise - he wasn't able to answer the phone. There's no manager on duty I can speak to - apparently, the manager is out until next week. Communicate. Just communicate. That's all I ask. ********************** Update. Complained to corporate (NOTE: Person at corporate was LOVELY and courteous and responsive). Finally got a call back from Silver Spring. "Him: Well, he thinks it's an electrical problem (Note: I told them it was electrical or electronic when I dropped it off two and a half days ago.). Won't be fixed today. Don't know when. Me: Is it drivable? (It was drivable when I dropped it off.) Him: Sure. Me: Great. Put it on the ground. Get my keys. I'm coming for it." ********************** DarCars will never see me again. read more

Disclaimer: only worked with the service center and the rental place. Do not come here for service. Apathy is everywhere from the service team all the way up to management. I made an appointment weeks in advance and told the scheduling/intake person exactly what I needed. I was told this was something they could knock out in one day. When I arrived, they didn't even have the part in stock despite what I told them I needed. Said they had to verify before they ordered it (translation: they thought I was too stupid to know what part was what). Then I was told this could still be done in one day, and they would call me regularly with updates. They called once the first day to go over pricing for everything as I had decided to do the brakes too. Then they again said we will call later with an update. Nobody called the rest of the day. They didn't offer a rental vehicle. I had to call them back to see what was going on, and every time I tried to reach the service desk nobody answered. I finally had to call a salesperson (since they actually have to at least pretend to care about customers) to help me track someone down. The manager finally called me back at the very end of the day and said that my truck would need to stay one more day. I had to take another day off of work. He also promised communication would improve. It did not. The service desk called me once the following day just to check in, and again said they would call back at a certain time with an update. They did not. Again, I had to call them to get information. Was told again that the truck needed to stay one more day and that they would call tomorrow at such and such time with an update. For a third time they missed the window to call me. Two hours later I called them and finally spoke to someone. They said yeah sorry, we need it for another day. I asked can I at least get a rental vehicle in the meantime and they said "oh of course! why didn't you ask at the beginning?" Lol, OK. So I go to the service center and have a nice conversation with the person I was working with about the importance of good communication. The guy was having a hard day and seemed on the verge of tears, so I wasn't as firm as I should have been. But I thought I got my point across. He promised to do better. Then I went to the rental place and met the lady behind the counter there. She looked absolutely miserable and was not personable at all. I did not understand the process and there was no one in front of me at the desk, just another customer sitting down filling out paperwork at a table, so I walked up to her and told her why I was there. Before I finished my thought, she interrupted me, sighing heavily, and said 'he is ahead of you. go sit down' as if it was a command, not a request. So I sit down to wait my turn, and when the other guy is done, I go back to the desk to find out from her that she needs me to fill out the same paperwork (why she didn't tell me that first, and I could have used the wait time to start filling it out, who knows). So I get my rental vehicle and we're off. After two more days, they call me to say the truck is ready. Now, suddenly, because I am driving one of THEIR vehicles, they are calling me everyday asking for me to come in and get my truck. Amazing. Communication has magically improved now that I have something of theirs that they want back. I called the manager one more time before coming in to impress upon him the overall poor impression I have of his service center. He does not apologize, so I ask straight out 'what can you do for me? a discount?' he says there is a military discount and it is 5%. (I would have rated this anyway since I am active duty). I said OK fine, I wish there was something more you could do, and I guess we will see when I come pick it up. Surprise surprise, not only was there no apology, the 'military discount' was only 3%. These guys are like actually laughing behind the desk now. The one team member I happen to be dealing with is not the same one who first was helping me when I dropped off. This new guy just keeps telling me he cannot change anything to create a bigger discount because the system won't allow it. I said well just blame the computer system huh, that's always the reason. He goes 'are you calling me a liar'? How is this a way to treat customers. I said no, I am saying there is always a way to get around these things. He said OK, let me see what else I can do. After about 10 minutes he comes back with a big offer - an extra $20 off. Pretty crazy considering I was already spending $2800. Totally disgusted, I said fine. Just get me out of here. DO. NOT. EVER. GO. HERE. read more

!!!!!!!Please guys do yourself a big favor and read this review!!!!!!!!! This company will be so nice to you until you buy the car 5 minutes after you finish the contract The will be the worst company No one will answer you No one going to call you back I buy a car 6 months ago Until today I don't have Title and registration They let me leave the dealership without insurance For the new car The Unbelievable Don't ever go there!!!!!!!! read more

We recently purchased a used Jeep (Remy was our sales person) and Alexis and Hugo were both extremely helpful getting us the car we needed for mileage, safety features, and style for our teenage driver. VJ was great to work with when handling the paperwork and financing. Highly recommend! read more

STAY AWAY back in July 30 I purshesed a used Jeep Cherokee 2020, and it has been a nightmare, I have been loosing sleep over it, they have not been willing to help us with our issues and Everytime we tried to ask for help they kept on saying we didn't qualify to exchange our car because of our credit. I called the loan company and the sales representative Remy Maduka and the financial team sent the wrong information for our loan application to get approved on our behalf, they said that we make triple of our monthly income and said we only pay 500$ for rent which is insane, this is very illegal to do. And I am looking to return the car I don't want any business with this dealership. On top of that the car we got has been having issue we its been in their shop twice since we got on July 30, 2023. the first time it was there for a week now is been there for 3 weeks with the same problem, the axel of car is not good which is completely dangerous to drive like that we could of been on an accident by losing control of the car. read more

Inconsiderate and rude. Told me my car would be a two hour job, when I arrived they said it would be 5. I told them I scheduled my appointment weeks ahead of time and they guaranteed me it would be two hours since Id be waiting for the vehicle. They could not have cared less when I got there, never an apology, nothing. Darcars proves time and time again that they don't care one iota about customer service. Will never take my car here again. The bad reviews are ALL RIGHT. Take your car anywhere but here. read more

This review is for their service department. I asked for an oil change and a tire rotation, which are included in a service plan I purchased through Mopar. I also requested that they don't change my tire pressure, Iike it as it is. They ended up only doing the oil change, not the tire rotation, and changed the tire pressure. Maybe they misunderstood me due to the mask and social distancing... Also, their service charge is not competitive at all in the region, their quote can be 20-30% higher than Criswell Jeep dealership in Gaithursberg. Not to mention Criswell has way better advisors. Do yourself a favor and go to that dealership, which is what I did. Took my car and drove to Criswell where I received excellent service at a great price. Never going back to this DARCARS dealership again. read more

cannot begin to express how disappointed I am with Darcars Chrysler services. I dropped off my car last Wed to have a routine maintenance and some repairs done. There has been no communication on their part to tell me when the car would be ready. I had to call up dozens of time to get answers. My POC is never there, and no one else in that place knows what's going on with the car or when it will be ready. I had to Uber to work and looks like I will need to do it again tomorrow. This is UNACCEPTABLE in my book. If you get your car repair by then, make sure you have a plan B&C read more

We just bought a car, during this weird Coronavirus Time, and could not be more impressed with this dealership and the customer service we experienced from all the staff! We had done all of our research and were offered a deal better than we could have expected. They made the process of buying a car simple, hassle free, and straightforward. We had the chance to work with the GM. He's the nicest guy who genuinely cares about his customers. He made sure to accommodate our needs- and then some. They held a car they knew we were looking for, had it ready when we arrived and we drove off the elated and without a doubt in our minds. Not only that, but while we were there we saw the GM personally great the other customers and cater to their needs as well during our visit. What a wonderful experience! I can't say enough good things about this dealership and the genuine concern and attention they give their customers. read more

DARCARS Chrysler Dodge Jeep Ram of Silver Spring - Auto Repair Near Me - Silver Spring, Maryland

I brought in my Jeep for a warranty problem- visor broke. The dealership said they had to order parts and it would take a week. They informed me they would call me when the parts came in. A month later I had to call them and got a response of "oh yeah, they did come in." I made an appointment for them to do the work, which they told me they could do while I waited. They told me to come in at 8:30 AM which I got there 10 minutes early. I then proceeded to wait over three hours. The first 2 1/2 hours they hadn't even looked at it. What's the point of making an appointment if you don't honor the appointment? They could've told me to come in later in the afternoon, they could've told me a different day, but instead, they wasted a half a day of my time!! read more

Alexander Bharucha was great and made my experience of purchasing my Chrysler 300 wonderfu. Will be purchasing my next vehicle here as well! read more

In Jan 2021, I went to get my Jeep Wrangler Sahara service for an electrical issue. The dealership returned my car of stating that the service was under warranty and I had to pay the deductible. My car continued to have the same issue. I returned the car. The dealership mention the mechanic forgot to tighten a wire and they would have it done today. I requested for the dealership to complete an oil change and tire rotation while they had to car. The service was completed. During the both service, DARCAR Chrysler Dodge Jeep Ram of Silver Spring completed an inspection of the vehicle and identified no issues. Approximately two weeks later I was driving my vehicle out of state and the car began to vibrate. I called the Darcar Jeep Silver Spring informing them about the issue and they told me to go to the nearest Jeep dealership. The local dealership informed me that Darcar in Silver Spring forgot to tighten ALL the lug nuts on my Jeep after the tire rotation. My back tires had broken lug nuts and the wheel locks was the only thing holding my tires on to my truck. DARCAR Jeep Silver Spring COULD HAVE KILED ME! If one of those wheels would have flown off, I would not be writing this review. It took them 30 days to accept responsibility of the neglect. My vehicle was in another say over 500 miles away for a month. The Service Manager, General Manager, and Area Manager all said they would take care of the situation. "We will give you whatever you want because this could have caused you your life." Yet, as soon as I asked for compensation for loss wages, time away from my family, and a refund for the service, they send the lawyers. What a way to treat a customer who have supported your for years. Darcar Jeep in Silver Spring caused over 5k worth of damage to my Jeep Wrangler. If you like paying for dealership service that can lead to you being a funeral service, go to DARCAR Jeep Silver Spring. read more

We recently bought a Jeep Cherokee here, paying cash. As soon as they got our money, they had no interest in giving us any service whatsoever. Our big issue became getting our new tags. It took us more than 3 months of phone calls that were unreturned and repeated blaming everyone else before we got our tags. The delay turned out to be totally the fault of DARCARS. We will never buy a car here again. read more

I purchased my new 2018 Jeep Wrangler on September 4th and to date, I still do not have my new car registration. I called and emailed several times before my first 60 day tag expired and go lackadaisical uncaring responses. I had to physically drive back to the dealership and ask for the GM to get a new extension tag the day before it expired. There was no proactive communication. They could not get me another so I stayed there until they found resolution by giving me a loaner car for 4 days until they sorted it out. I returned the loaner to receive another 30 day extension. I am now a little over 1 week away from this new temp tag expiration and have STILL not received any updates or my new registration. DC will not provide a new temp parking permit so I am facing parking tickets without this being resolved immediately. Calls and emails to the GM Constantine remain unresolved. read more

Good experience here. All thanks to salesman Prudence. He was patient and fair and made sure you'll leave happy with something of your choice. Prudence did not force the buy he did make sure he was presistent and gafe effort to at least help to the best of his ability. The only thing i dislike was waiting for the financial worker to pay off and close the deal. Not sure if they were short but became irritated waiting on them for more than an hour. Thank you again team and especially Prudence read more

I received my $100 approximately three weeks after posting this review. Once my lease expires, I'm done with this company. Periodt!

Purchased our family vehicle here, Alex in Sales and the Sales team as a whole were incredibly welcoming and knowledgeable! We were greeted by everyone when we walked through the door and the entire process was fun, smooth and quick! We highly recommend this dealership to everyone we speak to! read more

I swore to myself I would not deal with this location again. However, my dying Jeep had other plans. Purchased a 2014 Jeep Grand Cherokee here from Mark Russell. He was all fine and helpful until the papers were signed, now when I need help, he pushes me off onto some other department. I purchased the extended warranty which says I should have a rental car when bringing my car in. However each time I've called, they have no record of it and when I call my salesman Mark, he pushes me to call whoever did my papers in finance. I love the Jeep brand, just not this dealership! read more

Excelente customer service, great communication! Muy buen servicio, si están interesados en comprar busquen a José Otero the best sells man. John es un excelente trabajador también. Trabajan con Tax ID y siempre buscan lo mejor! read more

If I could give zero stars I would but the powers that be do not make it possible. I went here over the weekend to purchase a 2020 Jeep Compass. First off they showed me a trim higher than requested which I fell in love with then quoted me a price including tags title and fees even if they where low balling me on my trade in value but I didn't mind. When it came time to signing the paperwork in the back office the numbers just didn't seem right. 1. Trade in was even lower than quoted. They also told me that my trade in amount quoted by carvana and my manufacture dealership was a lie and that no one would honor it. 2. The price that was written down which the sales associate wrote down which clearly said plus that title and fees was not being honored. Even asked why the price was higher the guy attempted to lie and tell me that inc doesn't mean including but excluding. 3. Did not disclose my credit score to me and was trying to get me to finance through them at a higher rate. 4. Saw I was pre approved for much more than I wanted to pay. Mind you prior to see my approval amount they where willing to sell the vehicle at the price I felt comfortable with. When I wouldn't budge they told me they would find me a different trim with all the features I wanted at a lower price the next day which I agreed to. The next day they called and basically stated that they found a vehicle with all my request for the total amount previously quoted. That same day I decided to go to my trade in manufacture Mazda which not only valued my trade in higher but honored there Presidents' Day special of a 130% bonus. Which was a positive equity of 2000.00 which was added to my new vehicle cost. The sales rep are nice but the guys in the back are shady and not trust worthy at all. They are willing to lie to your face and discredit other dealerships just to get a sale. But all in all I'm happy they did that I ended up getting a better vehicle at Koons Mazda Automobile Park for the same price Jeep said was a lie with a even lower interest rate. Also they run your credit score and purposely avoid telling you all so they can get you to sign up with their ridiculously high Chrysler Capital financing. If you want a Jeep go for it just don't go here plenty other dealers out there who treat people like people and not a dollar sign. read more

I appreciate effort on short time with Miguel Cruz him and his team was awesome today, I couldnt believe the out come od Approval they did a great job..thank you guys I would recommend anyone to go here.... Ericka and Bruce read more

I purchased a Jeep back in May 2017. Over all it was a good smooth process, and no issues. Fast forward to January 2019. Started having MAJOR troubles on this vehicle. Decided to take it in to the dealership. Walked in upset about it. Walked out happy and satisfied. They got me into a new 2019 car. Nora Cruz the financial manager went above and BEYOND to make sure we got the best deal. She worked with us all throughout the whole day! Very honest, friendly and professional! The general manager made sure we were being taken care of throughout the process. Over all excellent customer service. I highly recommend this location. I drove 30+ miles, so worth it! read more

If I have to give one piece of advise it would be to get things in writing with these folks. They wanted $1100 for a wrangler fuel pump, a $150 part. Called them and told them to hold off that I'll get a second opinion, I get to the dealership and drive past my Jeep on the way in to the customer service center, so my Jeep is parked outside not being worked on. I wait for a few minutes while they go through the computer and the guy tells me it's in the shop. Obviously it can't be, right? I just saw it outside! He walks me into the shop and shows me the same Jeep inside now, even his tech says he had just pulled it inside but they state that now that it's entered the shop I have to pay $173 diagnosis fee, because "in fairness to the tech, he did the work" Just take your vehicle to a local shop, this is the type of place you bring your car to for windshield wiper fluid and they end up wanting to charge $3500 for a bunch of other stuff they "find". Just be cautious here. read more

ABSOLUTELY THE WORST EVER! Do not buy a car here. Their service department is the worst I've experienced in 30+ years of car ownership. Service Director can't be bothered to return calls. The rest of the staff are completely oblivious and incompetent. Don't waste your time frustrating yourself dealing with this dealership that simply does not care about its customer service. TERRIBLE. read more

I recently visited the service center for a simple oil change and a light bulb replacement (standard low beam bulb). After about 3 and a half hours of waiting, I asked the front desk team member how much longer that I should expect to wait, and he informed me that the technician was having troubles with removing the housing unit that holds the light bulb. After about another 30 minutes, the team member who initially registered me came to give me an update and informed me that the technician is still having issues with removing the bulb from the headlight, so much so that he himself is also assisting with the removal the bulb. Admittedly, I was a bit surprised to hear that someone from the front desk was assisting with mechanical work since he was not an actual mechanic. Although I was a bit annoyed about the extended time that I had to wait, I was perfectly fine with waiting because I understood that bulb replacement could be a bit tricky and did not want to put pressure on their staff by seeming impatient. After about another 30 minutes, the team member informed me that due to the troubles that they were having with removing the bulb, they needed to remove the front bumper to replace the actual bulb and that I would have to pay the labor costs associated with the removal. At this point, I was a bit upset because this change would shift my costs from being $149 to replace the bulb to $300 and that if this was truly what was required to change the bulb, then I should have been informed when I asked how much it would cost at registration. I expressed my frustrations with the pivot in approach to replace the bulb, because it felt like the technicians for whatever reason, were not able to replace the bulb the standard way and wanted to remove the bumper as the easy route out (at my expense). I asked that I not be charged for the labor and the assistance manager declined. To his credit, he did apologize for the inconveniences and acknowledged my lost time. In hopes of feeling some sort of compensation, I asked that he ask his team to replace the other low beam bulb while the bumper was removed and he agreed to do so at no cost, if I purchased the bulb. A couple of days later, I took time off work to come back to the service center to have the bumper removed to have the bulb replaced. I was then informed that the fixture on the headlight that attaches to the housing unit on bulb was broken and that I need to replace the entire headlight. They then informed me that they would need to order the part which came with a 2-day waiting period and that part itself was $650. I then asked the manager if the part was truly broken, why didn't they discover it when they removed it when I was onsite a few days prior? If the part were truly just damaged when I brought it in, then they should have saw it on my previous visit and could have ordered the part all on the same trip, especially when a technician that I spoke with mentioned that it was broken and that is why they needed to remove the bumper on my last visit. The manager just replied with "This is just an example piss poor communication". I was outraged and I truly feel that the housing unit was broken by the technician or the front desk associate (who is not a mechanic) when they were attempting to remove the bulb from the unit. The manager and assistance manager stated that they expect their mechanics to own up to anything that they break, and I truly believe them. My issue\concern is that they had people other than mechanics operating on my vehicle and that it is not a longshot for them to not know what they were doing and unknowingly have damaged the part. Needless to say, I'm extremely disappointed with the level of service that I receive here (aside from the assistant manager named Brian). What was supposed to be a $149 bulb replacement has now turned into a $750 headlight replacement. I understand that things happen and that we all need to be flexible and accommodating, but I the reality is that I walked away feeling used and cannot help but to feel like I am footing the bill for the learning experiences of front desk team members who aspire to be a mechanic. My overall opinion of this location to any future customers is that they are fine for oil changes but go to another Jeep service location for difficult jobs, like changing of headlight bulbs. read more