We have been taking our cars to Far East Motors for over 10 years. They are responsive and courteous. They throughly check over the vehicle and note any issues that they see forming before they lead a major brake down. The pricing and estimates are very transparent, and the customer always has the power to approve or turn down any recommended service items that are found. The mechanics will give you an honest assessment of a repair as something very important "critical for safety," vs "we just noticed this wear you probably want to keep an eye on it, since it may need replacing in the future," to "according to the manufacturer, this is the recommend service to be performed on your vehicle at around xx,xxx number of miles, you can do it now or the next time you come in for a oil change." It is entirely up to the customer what services are performed. The pricing always seems fair and comparable for the market, keep in mind the DC area is an expensive market in general. They are not the cheapest, and they are by far not the most expensive mechanics I've come across, but the important thing to know is that they do great, reliable work, and they get the bottom of any issue with your vehicle. Example: I had terrible experiences at the dealer and at another local auto repair shop, neither of who could fix a cooling system issue on my mini-van. We were told to do costly repairs by both teams, and it never fixed the problem we came in for which was the smell of burning coolant and coolant level dropping in the reservoir. Far East was able to work with us to find the problem that no one else could figure out. It turned out to be a small crack in the coolant line near the firewall, that was only detectible when the engine was cold. So, Far East repaired the issue that had plagued us for years and we have been so happy with their service, and finally having a solution that worked! Our family likes to run our vehicles for as long as we can 12+ years, so we appreciate having an honest mechanic's assessment of the condition of the car, and what potential repairs we might see coming down the road in the future. I can't recommend more highly Far East Motors, and the owner, John stands behind their work, they will work with you to get your car repaired to your satisfaction. read more

Air conditioning was not working in my car. Two mechanics had told me I needed to take it to a dealer, which I was hoping to avoid. Took it to Far East and they said they were confident they could fix it. They ran some tests and, after charging me a couple hundred for the diagnostic they gave me an estimate of over $8000. So I broke down and took it to a Toyota dealer who repaired it for $1850. The part that really left a bad taste in my mouth was that the guy at Far East suggested that if I didn't want to repair it for $8000 I should go trade it in at a dealership and not tell them about the a/c problem. Not good karma. read more

Quality was good. Value is on par, and service requested was completed. Would go here again.

Needed a wheel bearing replaced, thought that was all what was going to happen. They sent a well documented inventory of other services needed to be completed. Zero pressure to just go along. Knew I was over due for standard maintenance so I accepted. Not only were all the repairs completed on time as told but the price was a bit lower than what I was quoted. They are well versed in talking about the issues of a car in terms that anyone understands. Bravo. They took all the time need to make sure all of my concerns and questions were answered to my satisfaction. Zero pressure. I will be bringing my car back to them in the future, highly recommend. read more

TLDR; Honest people, the occasional lazy mechanic. Based on their positive reviews, I sent a friend to get a pre-purchase inspection at this shop. The shop came back with a handful of recommendations, all of them valid. However, they missed a couple of items that wound up costing literal thousands to fix on a $4000 car. First item missed was rear brakes, one of which was metal to metal. The second was uneven tire wear that resulted in needing a new tire+$150 alignment to pass Maryland inspection, AND then they said it also needed front struts+another $150 alignment to fully fix (quoted over $1000 all in for front struts originally). All said and done, if addressed at this shop, it would've cost over a 1/3rd, almost 1/2, of what the car cost to fix problems that should've been caught in the first place. I want to be fair and balanced here, so I'll say that Paul, the head service writer, was incredibly honest about the shortcomings of the inspection, and even helped some with the price to repair the rear drum brakes. He also offered a deal with the struts as well. This is NOT an unreasonable shop, and I'm thankful that Paul was an honest person, which is increasingly rare. All that to say, this may be a great shop for routine service, and maybe even for some minor repairs. But if you need inspections, or larger detail-oriented work, find a different shop with a better labor rate and a more attentive mechanic. read more

A trusted professional establishment that does great quality work. Ive taken my car (dodge challenger and charger) to the dealership or other shops for service and have always had a terrible experience with wait times, the crappy work, unfriendly staff, etc. At far East motors, I know whatever I'm getting repaired won't be a reoccurring issue and that the service was completed by certified professionals. If you value your hard earned money and time, don't waste it on paying someone for crappy service and work. read more

Great service from reception to repair. Responsive to our questions and concerns. Our "go to" for repairs and maintenance.

They knew all the things about my 2011 Civic Hybrid. They were able to quickly make the repairs my car needed and reassured me about how solid my car actually is. Their knowledge and service was great. Strongly recommend! read more

In need of someone checking my RAV4's mechanicals since check tire gauge stayed on, I was referred to Far East Motors & was very glad I was. The staff is really nice to deal with and made certain I knew what they planned on checking, what they were checking, what they recommended, and when I went to get the RAV4 & pay the bill, showed me one of the old parts. Can you imagine a car repair shop confident enough to do that. Thanks Jon, Brandy & all the crew. Please open a shop here in western PA now that I've relocated. read more

I wish I could give 0 stars. I went and was greeted by a man named Watchman who said he would take care of my car and do a brake consultation....2 hours later he emailed me with a quote including $1000 in labor and $500 in parts!! This was for brake pads, resurfacing rotors, a brake fluid flush and a battery!!! I told this man I would never pay that much for brake service and that he was ripping me off! I will never go back there again. Be careful if you're a woman or in knowledgeable about cars because they will definitely try to rip you off!! They need to be reported to the BBB. Scammers for sure. I ended up buying the parts online for less than $200 and getting the work done for $150... thats $1250 that I saved!!! read more

Far East Motors - Auto Repair Near Me - Silver Spring, Maryland

I took my car at the beginning of January for an engine light, mechanic told me the diagnostics showed code PO305 engine misfire as well as cylinder 5. I was told a leak-down test was performed and my spark plugs were good and it passed the test, I was told they were going to clean the parts in my engine and do an oil change as well. I was also told it could be a head gasket issue but wasn't sure. I was given my car back after service and repair and my car broke down. I wasn't able to start up one morning after it was cold overnight. it was towed to them for service and I was told it was a dead battery that was replaced and I got my car back. After getting my car back the engine light came back on and would shake at the beginning of its starting up. I had to get my car towed for a second time, I was told they would cover my towing and the same PO305 code was diagnosed. I was told coolant fluid had leaked inside cylinder 5, the engine had to be removed to inspect the damage. This work took 1 month of false expectations, I was told I was getting my vehicle back and it kept pushing further. In the end, I was stuck with the towing fee, car rental, and disappointment. To make things worse when I did get my car back after 1 month they didn't connect a hose and I had coolant fluid leak all under my hood causing my car to overheat. There was also a loose bolt under my hood when I opened it I REFUSE to take my car back to an unreliable shop. read more

I've had bad experiences with car mechanics in the past, and I have to admit I'm afraid every single one is making up service my car needs to try to get more money out of me. But the last few times I've taken my car to Far East, it's been more than a fear. I started taking my Mazda 3 there because it was super convenient, since I live in downtown Silver Spring. And the particular services I'd called about were cheaper than Congressional Motors in Rockville, the Mazda dealer I'd been going to. I got a variety of services done there over about two years, but then I started to feel funny about things. There was the debacular parking situation along Selim Road, which required me to sometimes circle for parking, or park in questionable street spots. There was the time that I dropped my car off for service on a Saturday and they called me saying that car was done and I had to pick it up immediately because they were leaving, or I'd have to wait until Monday to get it. There wasn't even enough time for me to walk there -- they had to lock my keys in the car so I could go over with my spare keys. But mostly it was because the prices for routine maintenance were ridiculous. Even for an oil change they're more than the Mazda dealer, and the routine mileage service is MUCH more expensive at Far East, because the dealer does some routine mileage service and an inspection, and then only charges you for what you need. So I started going back to the dealer for routine maintenance, and was much happier about things. I did go back to Far East for new tires, though, because the price was better, and I figured, who can screw up tires? And that ended up being the final straw. You see, the last time I went to the dealer for an oil change and they did the full car inspection (free at the dealer -- Far East charges for this), they found that my tires were mounted backwards. The tread on the tires is directional, and it was going in the wrong direction. So, although I thought I was done with Far East, I found myself going back to get the tires fixed. They did that, and then called back with other work that supposedly needed to be done. I needed new wiper blades (which I knew). But they also claimed I needed a new battery, and I probably would have purchased one if I hadn't known any better. But I did, because: 1. They said I needed a new battery after I took it in in Feb. 2010 after the week of two blizzards. But I was not buying that, because the car had just sat outside through two blizzards, and then I'd started it up and driven it five minutes over to Far East, which meant it'd had no chance to charge up. This was in fact the SAME battery from back then, and it's always started absolutely fine, even after sitting for more than a week, and in temperatures in the teens. 2. More scientifically, the Mazda dealer had only three weeks ago done their full inspection on the car and rated the battery in good condition. So who am I going to believe, the mechanic that can't even put tires on right? Or the dealer? The answer to that question is probably pretty clear. I won't be back to Far East unless the dealer finds something else they screwed up. read more

Far East Motors - Far East service statement saying I need a new battery ASAP. - Auto Repair Near Me - Silver Spring, Maryland

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came here about two months ago to get my tire pressure checked because it was leaking air really fast. They apparently found a "nail" in the tire and plugged it up for me. I went on vacation for a month so I didn't drive the car. When I came back and drove on it, the tire pressure went down again from the same tire. I didn't pay too much attention but today I decided to take my car back to get it checked. Apparently they found "two new things" that were stuck in my tires that are causing it which costed me $55 dollars for each tire. I ended up paying $110 for a staple sized metal piece they found in my tire. I had waited for two hours for them to do this. Let's not forget to mention, last time I paid near $970 for just rotor replacements, oil change, and tire plug. I waited for 5 hours. Most of the time they were just waiting for my parts to come in then I got charged $500 for labor. I don't understand how this place gets so many good reviews, pretty sure they're paid or something or they write reviews for themselves. This place is so overpriced and they ask you to do so much extra stuff for your car. I don't think I'll ever be coming back. Way too overpriced and pretty much you get scammed into doing more useless stuff for your car. read more

On the positive side, I think that costumer service is good and I'm happy with routine-related services (oil change, brake fluid, etc). On the negative side, I would not recommend anybody to do any body repairs there. A minor trim repair that you would expect a professional to easily fix was done very poorly, without attention to detail and resulted in the trim being in worst condition (in a couple days) than when I brought it in. I'm taking my car somewhere else as I have no trust that they would do it any differently (especially after calling them to explained what happened). read more

Far East Motors is an excellent pace to service your car. They are very professional and customer service oriented. They are also very good about communicating what problems they have identified with the car and use an effective software app to provide details of their findings, options for services and related costs that the customer can opt in or opt out before proceeding. Everyone is very friendly and responsive to the customers needs. I highly recommend them -- especially Watchman, one of their service reps who is a model of customer service and friendly, proactive, and professional communications. read more

I've been going to Far East for nearly 20 years. They are honest and prompt with service. They will let you know what needs to be done immediately and what can wait for a bit when servicing your car. My entire family uses Far East along with some church family and friends. read more

Far East Motors has serviced my Subaru for multiple years now and is always so helpful and honest with fair prices and a quick turnaround time. Paul is always very patient with any questions I have (I have very minimal car knowledge, so usually it's many), and never makes me feel dumb for asking those questions. I always leave feeling fully informed on what's going on with my car, and he never pressures me to pay for a service if I have decided I don't want a certain service done that day. Ask for Paul; he's super knowledgeable, personable (he will remember your name/car) and helpful! Also, once they even called me shortly after leaving with my car just to let me know I had left some flowers I'd gotten at the farmer's market that day behind! read more

EDIT: After expressing my dissatisfaction with my experience, the owner reached out to me himself and worked with me to get me what I needed. I appreciated the effort and was relieved to finally get my car in "pass" status. Far East Motors will work with you when you need it! I came to get a car inspection and had a pleasant experience the first time. I was told by the owner, Mr. Moser, that my rear shocks were leaking but that everything else looked great. Their prices were too high for my law student budget so I went elsewhere to get the issue fixed. I came back (granted over a month later but with nothing new except the issue I got fixed) and I was given a list of other issues - this time by the manager -(minor things like a small crack in the windshield and a rear reflector broken). Mind you, these "issues" were all there the first time I took it but they were not pointed out. Now they refuse to pass it because of these two things that were present the first time I brought the car in. Needless to say I am extremely disappointed with this. I had a good experience the first time but not worth the headache I'm having now.I don't recommend. read more

This business is a sham. They charged me $800+ to repair my brakes and at best did nothing. The brakes did not work at all. I asked them to look at it again and they added brake fluid. Idiots!! I also requested to repair my tire and it was still flat they just put air in it. They did not bleed the brakes, install the master cylinder correctly, and basically for all intense purposes shammed me. If I could discourage you from going to this business I would. They talk a good game but deliver worst than the auto dealers. I took my car to Nascar for 1/3 of the cost on Baltimore avenue in Beltsville and got them done right and would suggest you do the same. Far East did a absoulutely horrible and crappy job. They suck!!! read more

The staff and service from Far East Motors are top notch. My family and I have relied on them for almost two decades to service, repair and maintain our cars. The staff is reliable, trustworthy and dependable. It's first class. They get things right! I am very grateful for the team there. They are honest, trustworthy and consistently perform their work well. read more

I've had my last 3 vehicles serviced at Far East Motors and alway received top notch mechanical service.

I called to inquire about a routine maintenance for my car. Told the guy what I wanted, and he quoted me a ridiculously high cost. ($175 for an oil/filter change and a tire rotation. The dealer is charging $73 for the same service.) My response? "Wow, that's interesting, thank you!" His response? "Click." Maybe it's because I'm from the south, but I don't take too kindly to: #1 rudeness, #2 being hung up on. Absolutely not. I'm a big believer in customer service...and I'll be taking my business elsewhere. read more

Horrible Place!!! I think it is safe to say that I am not the only one that wishes they could find an honest mechanic that they can patron often and not worry about being ripped off, Far East Motors will not fill that void for you. My girlfriend took our car here for the dreaded MD state inspection they said we needed $2,645 dollars in repairs, ridiculous. Because I hate feeling like I am being ripped off, I hope you read these prices to give yourself a chance to call around (this is for a 2005 hyundai): -Replace left front strut: $320 -Replace both arm bushings: $750 -Reconnect parking brake: $45 -Replace tag lights: $40 -Battery secure handle: $30 (it was there it just needed to be screwed down) -Headlight restoration: $120 -Replace windshield: $300 (nothing was wrong with it, will circle back to this later) -Remove tint: $160 -Replace rear motor mount: $260 -Replace both front axles: $600 -Re-inspection: $20 (if they do repairs) Needless to say, I went elsewhere and my girlfriend and I were extremely stressed. I took the list else where (K&W please read review for them, they are great) did all of the above for less than $1600 and guess what, I did not need my windshield replaced and I am happy to say I passed the state inspection. I don't know if they did this because my girlfriend went or if they do this all of the time. I will never go to this place again. It is one thing to charge exorbitant amounts of money for repairs but to try and force people to get things fixed that are fine is a form of theft and I will never go down the street this shop sits on. There is nothing they can do to rectify this wrong and make me want to go there, again. Even if they say there was one person who got it wrong or some excuse, it is inexcusable, this is a lot of money people have to pay and I highly doubt they would have refunded my money if I went elsewhere and found out they were charging, too much. I hope this helps future victims...I mean customers. read more

Far East Motors - Just to show you all that I am not making up these prices. - Auto Repair Near Me - Silver Spring, Maryland

Mama Bear got me into this place. She's been taking her Acuras here through the years and so I started taking my Baby Bear Honda here (I've been stuck at the Baby Bear level for way too long - time for an upgrade). Anyway, the owner, Jonathan is very nice and helpful, as is Watchman who is at the front desk. The prices are reasonable and they have coupons on their website. They are also quick and efficient, no run around. Drop it off Thursday morn, and you will be getting it back Thur evening. Good Stuff. It's also convenient cause it's walking distance to the SS metro so you can still get to work with no hassle. If you're really feeling lazy, they can drive you there as well. It's located on Selim Road. Selim is the name of the horse that Elizabeth Blair was riding when she was thrown off due to being distracted by reading a love letter. Selim took off and she found him drinking from a "spring that shined like silver" and the rest, as they say, is history! read more

My mother looked on the internet for repair places near our house in Takoma Park. By chance we ended up at Far East Motors. It is a small shop but far exceeded any of my expectations. I went with my mother to make sure that they did not over charge her or try and sucker her into any services she did not need. I have saved myself money many times by throwing out the hidden automotive knowledge I have. I now feel guilty for even thinking they would do anything like this. Watchman is the man who greeted us and even showed us the defective parts from her car. (She was one pot hole away from a fatal crash). He was the most knowledgeable repair man I have ever met. He explained every expense and even let us know he did not perform the "recommended service" that most places do (and then charge you for when they are not an immediate issue). We both felt so comfortable and confident in the work done and customer service given my mother even called back twice to thank them. I would recommend to anyone who owns an Acura, Honda or other import car to take their "baby" to Far East Motors. Your car and mind will be well taken care of. read more

I made an appointment to bring my car in for state inspection and was told on the phone it would one to two hours. When I got there I was told by the manager, Watchman it would take three hours. After three hours he told me they hadn't pulled the car in yet. I ended up with a five hour wait. To add insult to injury I discovered the next day that my scraper that was in the back of the car was missing. read more

I've been taking my 1997 Honda Accord to Far East for a couple of years. They've worked on the exhaust pipe and muffler, a series of oil leaks in the engine area, the ignition electrical wiring, oxygen sensor replacement, and other odds and ends. The only time I had an issue with their repairs was when the timing belt got replaced. It continued leaking after the work was done so they redid the work under warranty. Since then, I've never had any other concerns. I was most impressed when Far East quickly diagnosed why my car turned off while driving. The other shop had no interest in putting in the effort to find the problem and seemed nonplussed to send me back out on the road in car that was extremely unsafe to drive. Overall, I've found Far East to be accommodating, transparent, and just generally easy to work with. I've never felt that I was being taken advantage of or misled. In the few instances where the quoted prices seemed high - or I questioned the recommended repairs - Far East was willing to adjust the costs or explain the service in a helpful way. When I needed a car to get to a job interview, Jon lent me one from the shop. If I need a ride to the metro after dropping my car off, Paul is always willing to clean off his passenger seat. And Watchmen never makes me feel bad for always being late to drop off/pick up my car. Another reviewer mentioned parking as an issue but it hasn't been for me. If I take the car in during busy times, Watchmen will feed the meter for me. I've used mechanics at everything from major chains, shops that don't speak English and prefer customers to bring their own parts, to gas stations. When all is said and done, I trust that as long as I'm willing to continue investing in a car that has 200K+ miles on it, Far East will be the place to spend my money. It isn't the cheapest shop around but they do mail coupons, have a rewards program, and are interested in sustaining long term relationships with customers. read more

We've been going to Far East Motors for nearly twenty years. Even after moving to Annapolis fifteen years ago, we kept them as our mechanic. They are honest, reliable, and thorough. They recently performed a complicated air conditioning repair on our Toyota and kept us informed with photos throughout the process, and got our car back to us faster than we ever would have thought. Thank you, Far East! read more

Everything far east motor attempted to fix had to be re-address and never resolved. Moreover, far east motors failed to diagnose a serious problem in my mazda's transmission even though the "AT" light came on and the vehicle failed to shift gears often. Far east washed the transmission and replaced the fluid for around $300. One week later the transmission completely failed. I feel Far east motors mechanics are not knowledgable. They are courteous though read more

Paul at Far East Motors was very helpful in identifying issues with my car and appeared genuine and honest in terms of what was actually needed for my car to pass the Maryland state inspection. He was responsive and treated me and my time with respect. Although the repairs were costly (to be fair, my car is pretty old...), I felt that he made an honest effort to lower the price wherever possible. If you need any kind of repairs done, or need to pass the state inspection, definitely give this place a shot. read more

Consistently good, honest service on my Accord and my wife's Acura. Jon Moser and his crew know cars. Integrity. Quality. Near downtown Silver Spring. read more

Very helpful, great team and good prices. Thanks to Paul for helping me out through the process. They saved me from having to pay thousands of dollars at another shady auto repair shop just to get my car to pass the safety inspection. read more

Honestly, I wish that I could give them more stars! They are such an incredible company. I have moved here for college, have low finances, and have been scammed by car companies in the past. Far East Motors makes me feel so comfortable, work with my school schedule, but most importantly they care. They are honest with me about what my car actually NEEDS now at the time. I am so thankful that I found them and will continue to go back! read more

They installed a defective windshield and refused to replace it when it broke. Shortly after moving to Maryland, I came here for a vehicle inspection. They failed me due to a minor imperfection in my windshield (an imperfection which, by the way, had passed inspection in New York). A few hundred dollars later, I had a new windshield, along with my inspection certificate. The other day, a really annoying little fly was buzzing in front of my face while I was driving. I lightly swatted it against the windshield with the palm of my hand. A spider web-shaped series of cracks about a foot in diameter appeared. I called up Far East to tell them what happened and they refused to replace the defective windshield that they'd installed. The windshield plays an important structural role in a car. This defective windshield may very well have cost me my life had I been involved in an accident. Instead of recognizing this fact and making amends for their error, Far East impolitely brushed me aside. Apart from the windshield, during the inspection they also told me that my wheel would fall off imminently. I opted not to go for the $1,000+ repair they proposed. It's almost a full 2 years later now and all 4 wheels are still firmly attached to my car. I advise you not to put your life and your money into the hands of these mechanics. read more

I took my 2003 Honda Accord for new breaks and rotors at Far East Motors Services. They did a great job. The customer service was very good, everyone who walked in the place was treated like they were old friends. They honored a coupon i brought it after the fact as well, which shows they care about their customers. It's a small place but a thriving business. It's clean and neat which is a good sign as well. It just shows they care about what they do. I will go back if the comes. Hopefully I won't have car trouble anytime soon, but if I do they will have my business. Linda M. read more

i went here twice, and both times I had to go back at least once to get the job done that I paid for. Jon and Watchman are great guys, Paul -eh. But the most important things are the work and the price and I was not satisfied with either. The first time I had a headlight replaced. it stopped working a few days later but I was out of town. I returned and they replaced it. Second time, I had some services done and my windshield replaced. The service was crappy as I had to replace my battery the next week and that wasn't even on my rec services list. Paul kept trying to get me to replace my windshield wipers (which I can do myself), neglecting to mention more important things like my battery and worn tires. the rearview mirror was loose on the new windshield and after going back twice with no repair, I had to pay the dealer to fix it. and Far East returned my car with some God awful noise coming from the rear, which I had to go back twice for them to actually listen to and fix. Not worth the effort, not worth the money. I will never go back read more

My entire family uses Far East Motors and now most of my friends do too. Here's why: 1) I know they won't take advantage of me. One time I went and they gave me a quote for parts and labor and when I went to pick the car up the final bill was almost $150 less than the quote. When I asked why, they explained that they were able to finish more quickly than they thought and so adjusted the bill to reflect that. They could have easily charged me the full quote and I never would have known the difference. I was so impressed with their honesty and integrity. 2) Watchman is wonderful. Everytime I talk to him, I end up smiling! 3) Their quality of work is top notch. I've never had a problem with them and more than that I've never known anyone else to either. read more

These folks are fast, friendly, and real with you about balancing costs with necessity of repair. Highly recommended, whether you need just an oil change or a full overhaul! read more

I have worked with numerous car repair shops over the 35 years I have been driving, and had "long-term relationships" with 3 others. I chose Far East because i moved my office to Silver Spring and it works very well for me to have a good auto shop walking distance from my office. With 3 visits under my belt, I couldn't be happier! Service is truly stellar, with the guys in the front 100% on top of your car's situation. Most hospitals aren't this well run! Prices seem fair, the shop looks good. Nothing I've needed so far is highly technical, but so far I'm delighted to bring my Subaru here read more

I have trusted my Honda Accords and now my Hyundai Elantra to Jon Moser and his capable crew at Far East for more than 14 years now. Jon, Watchman, Paul, and their service techs know their stuff. They are quick, honest, polite, and fair. I'm always greeted by name, told exactly what to expect as far as needed repairs and wait times, and given a heads-up if anything unexpected comes up. I've never felt pressured into a repair; they always tell me whether something is critical for safety or whether it can wait. They have frequent coupons and specials, which is helpful. I have trusted them for regular maintenance, major and minor repairs, and body work over the years and been consistently satisfied. Highly recommended! read more