I hadn't purchased a car 20 years. So I did a lot of research on Carfax and read reviews on this dealership. I felt I was ready to address the issues if they came up. The best part of my experience was dealing with the new car salesman, Mohammed Al Matoq and the sales manager, Tim Morgan at the Koons Ford dealership even though the car was listed online to be at Koons Mazda. Mo and Tim provided me with great customer service. The downside of my experience is the lack of transparency about the car warranty that was not posted on the window sticker that is required by law. The timeline from when I walked into the dealership to driving out with the car was 8 hours. Needless to say, in 2023 that it takes that long to purchase a car is ABSURD. I was already pre-approved from the financing department the day before to avoid this arduous wait time. There was no transparency regarding the condition of the vehicle. It was not until I purchased the car and I took it to my window tinting technician who showed me that the left side of the car had been recently painted: Lower trim was bent, poor paint job on the two left doors which have scratches on the end--I feel it every time I close the doors, the left rear rim had scratches and the touch up rim paint that was applied eventually came off a few weeks later. There is no way that the dealership did not know about it. Now it will cost me $1,000+ to make these repairs. Lastly is the lack of communication is a huge problem. At the outset of the transaction, they quoted me a higher price for the car because of DC's tags, title, and taxes. I called them 35 days to inquire about my new tags and they said they were running behind. I called them 10 days later as we are coming on the holidays. Then a few days before the 60 day temporary tags expiration date, they tell me I need to get a DC vehicle inspection and that I owe them another $735 because Koons accidentally ran the car with Maryland tag fees instead of DC tag fees. Needless to say I was not paying for their mistake. It was resolved and I received my tags before the expiration date. I will NEVER do business with the Koons brand again. BEWARE! Shop at your own risk! read more