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    Hennafy

    3.7 (3 reviews)
    Closed Closed

    By appointment only

    Services - Hennafy

    Henna artists

    Tattooing

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    10 years ago

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    Luxe Lashes Beauty Studio - Makeup Done by Luxe Lashes

    Luxe Lashes Beauty Studio

    (38 reviews)

    $$$

    Stony Point

    Arielle is the very best lash artist in RVA! I highly recommend her I know you won't be…read moredisappointed;-)

    I recently moved to Richmond. Before I moved, my friend (a lash specialist) had done my lashes a…read morecouple of times. I really loved having her do my lashes, but the distance made it necessary for me to find someone in the area to do my lashes if I wanted to continue having them done. I used Yelp to find luxe lashes. I booked an appointment with Anastasia. My first two times at luxe were a great experience, had no issues with the lashes. The third appointment was on Dec 23rd. It honestly seemed sorta short, I was wondering how my lashes were done so quickly. Well by the morning of Christmas, I realized all of my lashes were coming out. It was crazy- they were literally falling out in clumps in the middle of me talking to my patients! Which was sorta embarrassing. By the next morning they were almost completely gone, only the amount I had before the fill was left. I called luxe to ask what could be done. I was offered a free appointment for my lashes to get redone. I was leaving the area that day, and wouldn't be back until after the holidays, which was the whole reason I got my lashes done. After that I was scheduled for two months of 80hr work wks so I really didn't need lashes for that. Explained my situation and asked for a refund. By this point, it was clear no wanted to remedy my situation. I had to keep calling. Eventually I got in touch with the owner. Our whole convo I felt that she was accusing me of being the reason the lashes fell out (i.e. asking me if I showered or cried). However at the end of the convo she said she would refund me. The next day I was back home for the holidays. My friend looked at my lashes and said they had fallen out because they were placed way too far out on my lashes, and not enough glue was used. She removed the few left for me .... It's been over two weeks since then. I've called 2-3x to ask where my refund is. Refunds don't take over two weeks. I still feel like I'm being blamed for a bad lash job, and I feel that luxe cares more about money than making sure they do a good job.

    Hennafy - hennaartists - Updated May 2026

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