Carlos Arana provided immaculate service. I had the dreaded engine light on, which took over a day…read moreto diagnose. He kept me updated with every development. The hybrid battery wasn't charging, needing a computer update, Plus, I needed new battery. Carlos was able to arrange for me to get a loaner which was a feat because according to the appt scheduler no loaner was available for another few days. (The lady who did the scheduling was very rude and not a good communicator but Carlos made up for it.) He was so detail-oriented that he caught a nail in the loaner's tire, and immediately worked on getting me another loaner. He saved me from being stranded on the freeway during the long ride home. I'll definitely request Carlos again.

At Lexus of Pleasanton, The Service Department is in a class all by itself…read more From the moment I pulled up to the inviting Service roll up Doors, Magic happens. My Loaner was waiting for me clean, Gassed and ready to go. Jason Portillo Is the Man. He treats Myself and Family Like Royalty! I will always come here for my Lexus Service Needs... Thank you , Joseph

I bought a new Jeep at Stoneridge CJDR in Pleasanton. Gianni and Aria were my sales folks. The…read morewhole process was smooth. While deciding on which Jeep to buy, I made two separate trips there and was given top notch help with the questions asked on both visits. The Jeep is exactly the one I wanted and I am happy with purchase. Thank You, -Glen

I purchased a vehicle yesterday (January 5, 2025). Gianni helped me out and was very helpful and…read moresuper friendly. I'm sure everyone who works there have to be friendly of course, but from some reviews I read on here - apparently some arent, but I did not experience that. I knew what I wanted, how much I wanted it for, and what I wouldn't go for - so it was fairly quick and easy. Of course, they always try to add some extras here and there at the end. That should be expected at any dealership. Definitely would come back again.

I was having a mechanical issue with my vehicle that I felt wasn't going to be the right decision…read moreto repair for my Needs personally and that's when Jason C reached out to me and was extremely helpful with probably the most options I have ever been given. After over a month of working with me and my time/ schedule, we were finally able to find something that was suitable for me. Needless to say, I was an extremely happy customer to have met & worked with Jason.

We had a great experience with DAVID MONTES in the parts department. He went above and beyond to…read morehelp us find the perfect duffle bag for our son's graduation, even sending photos and making sure we were confident in the quality. He was very responsive, attentive, and had it shipped out to us right away. Really excellent customer service and I would highly recommend working with him. Thank you David for going the extra mile!!!

quickest and easiest buying proccess for a vehicle and left to get me more gas and filled the tank…read morebefore leaving highly recommend them if you want a reliable and good car with good people working to help you achieve What you exactly want and in your price range

I had an incredible experience working with Aidan at Eastbay Motorcars. He is a fantastic salesman…read morewho made the entire car buying process completely seamless. I was in and out within an two hours, which is almost unheard of at a dealership. Aidan was open, honest, and transparent from start to finish. Even when we ran into a few hiccups during the deal, he was extremely understanding and went out of his way to accommodate my specific situation. What really stood out was his service after the sale. He helped me out with a few things he had no obligation to handle, proving he truly cares about his customers even after the papers are signed. 10 out of 10 experience. I would definitely buy from him again and will be referring everyone I know to Aidan!

Thank you to Gary Chan for taking such good care of me. Found a problem with my brake pedal fixed…read morethe issue in a timely manner. Left feeling safe and happy. Great work from all the techs.

After negotiating the price for the vehicle we wanted to buy last night, they increased the price…read moreand are misleading us into canceling the contract. I will never choose this company again.

Jeff Lao is the man to talk to! I honestly got the car I wanted and at a price I was very happy…read morewith over the phone within minutes of making first contact online. Later the same day I went and picked it up, no fuss, just standard paperwork to complete the sale and drive it home. He also doesn't stop caring once you drive off the lot, he'll check in with you to make sure everything is going great and will seemingly stop at nothing to answer/fix anything that comes up. So if you dread the car purchase process like I did, you'll be pleasantly surprised with Jeff!

If there was a "Mercedes Whisperer" award, Ly Nguyen would basically need a shelf just for…read moretrophies. From the moment I walked in, it didn't feel like the usual dealership experience where you're bracing yourself for numbers and pressure. It felt more like someone actually got what I was looking for before I even fully explained it. Ly Nguyen has this rare combo: calm, patient, and weirdly sharp when it comes to understanding exactly what fits your budget, taste, and all the stuff you didn't even think to ask about. No pushing, no rushing, just straight answers, smart suggestions, and a very smooth way of making everything feel simple instead of overwhelming. What really stood out: * Zero pressure energy * Clear breakdowns without jargon overload * Patient with every small question (even the repetitive ones) * Somehow makes negotiating feel civilized By the end of it, I wasn't just comfortable with the deal. I actually felt confident I wasn't missing anything. If car buying normally feels like a stressful negotiation battle, this was the opposite. More like working with someone who actually wants you to drive away happy, not confused.

We recently purchased a 2026 Kona from Dublin Hyundai and the entire process was smooth and hassle…read morefree. The sales team was pleasant to deal with, which made our car buying experience a positive one. We will definitely consider Dublin Hyundai the next time we are in the market for a new vehicle. Cathy & David B. Pleasanton, CA

They will try to sell over MSRP. They will make things up in order to justify it. Just walk away…read more Watch out for the finance manager. He will put in maintenance contracts on the paperwork without asking. You have to manually ask them to remove the contracts If they did sneak the contracts in on you, don't worry, you can legally get them refunded in full in the state of CA. They will dodge your calls attempting to set up a refund for the contracts, so just show up and demand your refund. I left the dealership a negative review, and the managers here attempted to try and intimidate me. Don't let them bully you. But honestly? I recommend that you shop elsewhere.

First time buying at this dealer. We dealt with Omar and Kyle through the entire transaction. The…read morehospitality and assistance were top notch. Kyle was extremely accommodating, and guided us through every step of the way. Very patient and honest. Would definitely recommend to others and extremely happy with our purchase.

i bought a mercedes benz gl550 from this dealer the car was trash .....it had more problems then…read moreany car i ever bought ... please do not buy a car from here.... the finance manager is a crook ...do not trust him he has a bad attitude ...... i will never ever buy a car or anything from the scam artist car dealership, there should be a law against dealerships that practice illegal sales of junk vehicles

I had a great experience here as a first-time customer. Frank was patient and communicated…read moreeverything clearly, which made the whole process fast and easy. I called to schedule an appointment to bring my car in for a diagnosis. Since my daughter and I had a free day, we waited in the lobby while they checked it out. When they didn't have availability to complete the repair until the following week, they made it incredibly convenient by letting me bring the car back and providing a loaner. Not having to arrange a drop-off or pickup was a huge plus. All communication was handled through text, which made everything even easier. Overall, a smooth, stress-free experience -- I'd definitely recommend them and will be coming back!

I am writing not about the service department but the sales department…read more I don't mind that you don't have a person waiting to help me test drive a car when I immediately get there. I'm happy to wait 10 minutes for someone who can. I am not terribly upset the car I want to test drive is unavailable. It would have been nice to drive it. Or even see it. But no one bothered to show me the car. Or any car. What I am upset is that you saw I was wearing a wedding ring and asked me if all my decision makers are here. Like I need my husband's permission to buy a car (I managed to buy the last 2 without help). I doubt you would have asked my husband that if he was at the dealership. Instead I finally talked to a woman (my service advisor) who finally cared enough to grab keys to show me the inside of a car because the men just chose to dismiss me. It wasn't even her job guys! It's 2026. Please do better.

Went in to look for a 335d BMW advertised on Craigslist. Seemed like it was sold the day before…read more Took a look at two similar diesel powered Mercedes that had what I thought were good prices. Those two cars were beautifully clean. I test drove one and I could tell it was mechanically great - just wasn't exactly what I was looking for. Financing was available and the sales team was friendly and helpful. Everything was great. If you do find something you like here don't twiddle your thumbs - with the prices they have here inventory moves.

This group of cheater call themselves dealer of used, selling scrap, make it look new and deceived…read morepeople to buy, make to sign bunch of undertaking, BUY AS IT IS, if any happens even as left there place you are on your own BEWARE BEWARN BE CAREFUL. Mo as he call himself the rooted boss of auto world, is sweet talker, he is a cheat, I bought Honda Odyssey 2004, with 5k cash, my hard earning money, including DMV PAPER WORK, now the vehicle come with only one license plate, I called the office, they will not accept the responsibility of service they already been paid for, I have to go DMV request and pay for another license plate, I have already paid this group of crooks, Mohammed the boss called Mo, from Mid-east a rouges, with group of bad peoples call themselves dealer, Please be advice, THIS NO GO PLACE TO BUY VEHICLE