Let's face it: whenever an unexpected car repair comes up, we all hold our breath wondering how…read moremuch our bank account is going to shrink. Most of us like to poke our heads under the hood and pretend we know what's going on, but we usually don't. The next logical step is a repair shop, and many people default to the dealership because they think they can trust them more. In my experience, that's a mistake--dealerships often touch ten things, fix one, and charge you for everything. Luckily, I found Rich and his team. I recently bought a newer car with all the bells and whistles, and I was braced for a huge bill. Rich was incredibly professional, polite, and straightforward. I was actually in shock; he takes the time to educate you on the repair rather than just grabbing your keys and telling you he'll text you later. The estimate was a pleasant surprise, and better yet, there were no hidden fees at the end. The amount he quoted was exactly what I paid. They were on time, efficient, and had me back on the road in no time. It is such a relief to find this kind of service these days. It's nice to know you don't have to pull out a platinum card for a simple repair or an oil change. All the 5-star reviews you see here are 100% true. One quick tip: the shop can be a little tricky to find the first time, but trust your GPS! It will get you there, even if the turn looks a bit hidden. You cannot go wrong with this team!

after calling several places and getting an outrageous quote from the dealer for leaking water pump…read morereplacement. Performance Autowerk came recommended by a friend of a friend. From the beginning, I was impressed by Rich's professionalism, knowledge and ability to explain both the issues and solutions in a clear way. He was almost half the cost of the dealer, as expected. It's refreshing to find in this industry. Both efficiency and quality was also there. He even lent me a car to get to work and took the time to walk and show me the parts they replaced at the end rather than rush me out after getting paid. If I ever need a mechanic again for my Audi this is where I will go. Highly recommend!

Wanted to add an update. I had to use them again and had another great experience…read more My wife's alternator went out on Thursday around 4:00pm. I called Precision Auto and spoke with Kevin (? I think that was his name). He let me know we could have the car towed there, AND that we didn't have to be there to have it dropped off. He said they were full on Friday, but if they could squeeze it in he would try. Long story short we got our car back on Friday around 4:30pm so we had it for the weekend. Cant thank you enough. You made the whole experience as painless as possible. Thank you!!

Ken is extremely rude and treats you as if you are supposed to know everything already…read more I came all the way from stockton for 60K service because of the good reviews and he forced me to get a rental car even though i offered to wait in town while working from coffee shop. He claimed work will take more than a day. Upon drop off he did not warn me that i would need to pick up by 5 pm and return rental at that time also. He called me at 3:40 pm and i called him back once i could at 4 pm and he pretty much raised his voice at me to return the car asap as another client is waiting for it first thing in the morning. Like what do you expect me to do??? you did not even warn me i would bleed to return the car same day: i thought it was a 24hr thing . just awful very rude guy, thins he knows it all and treats you poorly if you are a woman.

My car didn't wanna start but I didn't necessarily want to take it to the dealership cause, as…read moreeverybody knows, they charge you arm and leg for any service. So, I started researching for positively reviewed auto repair shops near my area. And so I came across Pleasanton Auto Repair. I called ahead to see if I would need to make any appointment, and the guy who helped me (his name was Jim) was pretty nice and he told me to come anytime. So I came around noon/my lunch break hour. The guy was friendly and was upfront when asked about the pricing, which I really appreciated. Many other shops would try not to be so upfront about their fees but only to reveal a high cost at the end, but not Pleasanton Auto Repair. And what Jim did was helpful because then I was able to better budget for this service. So after his inspection, it turned out that my car battery was a goner and he said for my car the cost of a new battery was $142, and the cost of the service was $70 per half an hour. I was happy with how clear Jim was with me about his rates, so there was no hidden fees or anything! And I think his rate was reasonable. Then, I dropped my car off, gave him my cell #, went home and did my thing. And within an hour he called me to give me an update (thank you!) so I didn't have to be left hanging wondering how his progress was. Then, within another hour he called me to tell me the car was ready. It was quick. Then, I went back there, paid, and he handed over the car key back to me, and that was it. It was painless and the guy provided a great customer service. Also, the guy was super honest too. For the amount of time he charged for replacing the battery, he could've easily charged me 0.5 hour, but he was honest and only charged me 0.3 hours which he said was the amount of time it really took him. I was really impressed. I was really satisfied with his work today. And I will certainly go back to this auto repair shop if I ever need more car services.

We have had our cars serviced and fixed at Pleasanton Auto for years. Jim is the best. He is very…read morehonest and professional and gets the job done. You can always count on him and his staff for help. I would never take my cars to anyone else.

about a year ago i had an ignition problem with my pick-up truck. they gave me an estimate of…read morearound a couple of hundred dollars, but when they had tested the more common reasons for a faulty ignition, they still could not fix the issue. finally found the obscure reason many hours later. would not take more than the original estimate.

Thank you for your support. You've been very helpful with fixing our car and resolving our issue. I…read moregreatly appreciate your support.

Amazingly fast service. Smog check only took 10 mins. Highly…read morerecommend. Wil definitely return for our next check

I found this smog check shop on Yelp after searching for a nearby place, and they responded with a…read morecompetitive quote of $61. Since they were the closest option, I decided to give them a try. When I followed up to confirm that $61 was the out-the-door price, I was told that my car is a hybrid and there would be an additional $10 charge. Then, when I arrived for the appointment, I was presented with an estimated bill of over $80. Needless to say, I wasn't thrilled with what felt like a bait-and-switch, especially since the original quote had been $71 after the hybrid fee. At that point, I was already there and needed to get the smog check done, so I went ahead with it. The service itself was fairly quick--I waited a little over 20 minutes and my car was ready. The good news is that when it came time to pay, they applied a 10% discount, which brought the final total down by a few extra dollars. In the end, I paid only a couple dollars more than the original quoted price, which helped make up for the frustrating start. Overall, the service was quick and they ultimately adjusted the price, but I didn't appreciate the pricing changing along the way. I would have preferred to know the complete out-the-door price upfront. I probably wouldn't go back, but at least the final price ended up being reasonable and the smog check was completed quickly.

The owner is very honest and sincere. I came here after getting an estimate from the dealership for…read morean AC repair. After reviewing the dealer's list of recommended repairs, he explained that several of the items were unnecessary and only fixed what was actually needed. The AC was repaired perfectly for about half the price quoted by the dealer. As an added bonus, he even cleaned my headlights at no extra charge. It's refreshing to find a mechanic who values honesty and fair pricing. This will definitely be my go-to shop for all of my cars going forward.

I don't enjoy leaving negative reviews, especially since I'd previously brought my 1999 Honda…read moreAccord here for an oil change without any issues. Jose was friendly and professional throughout the process. Unfortunately, the quality of the actual repair work was extremely disappointing and left me with the impression that the technicians lacked the experience needed for this job. I brought my car in to have all four door lock actuators replaced--a very common failure on older Hondas. I supplied four brand-new replacement actuators that I had already verified were the correct parts and functioning properly. Because I was replacing all four at once, I was offered about a 25% discount on labor. I dropped the car off first thing in the morning. About three hours later, while I was at work nearly 30 miles away, I received a call saying the parts I provided were incorrect and didn't fit. They told me they had left the door panels off so they could show me. I rushed back to the shop, only to discover there was nothing wrong with the parts at all. It took me only a quick look to confirm they were correct, and I plugged one of the new actuators in myself to demonstrate that it worked. Looking back, this should have been my first sign to take the car elsewhere, but I assumed it was simply an honest mistake. Later that day I received another call. I was told the rear actuators had been replaced successfully, but that both front door latch assemblies had supposedly "failed" and now needed to be replaced. This immediately raised red flags because there was absolutely nothing wrong with either front door before I brought the car in. The only issue was the faulty power lock actuators. When I picked up the car, the front doors were actually in worse condition than when I dropped it off: * The driver's inside door handle no longer worked, forcing me to roll down the window and open the door from the outside. * The front passenger door would only open if I manually held the lock pin up while pulling the handle. * I was still charged the quoted $550 (after the labor discount). Once I got home, I found even more problems. One of the front door panels had a tear in the upholstery, there were black grease smudges on the fabric and window, and the window no longer rolled up smoothly, likely because the door panel hadn't been reinstalled correctly. At this point, I no longer believed the diagnosis that both door latch assemblies had somehow failed at the exact same time they were replacing the actuators. It seemed far more likely that the door mechanisms had been reassembled incorrectly and the shop blamed the issue on "broken parts" instead of acknowledging a mistake. The next day I contacted Jay at S&R Motors in Hayward. He and his master technician inspected the car and called me later that day with the actual diagnosis. There was nothing wrong with either door latch assembly. They found that components from the latch mechanism had been removed and left loose inside the door. They retrieved the missing pieces, correctly reassembled both doors, and fixed the problems. When I picked the car up the next day, everything worked exactly as it should. Both front doors opened and closed normally, the inside handles worked properly, the door panels were correctly installed, and the window rolled up and down smoothly again. The outcome speaks for itself. The "failed" door latch assemblies that I was told needed replacement never needed to be replaced at all. The issues were caused during the repair and were resolved simply by properly reassembling the doors. I'm extremely disappointed with how this repair was handled and with what I believe was a misrepresentation of the actual problem. While Jose was courteous and helpful, my experience with the shop's technicians left me with very little confidence in their workmanship. I won't be returning for future service, and I would encourage anyone considering mechanical work beyond basic maintenance to carefully evaluate whether this shop has the experience required for the job.

Do u guys change tires or sale them I need to come in the shop tomorrow can you guys help my car is…read morearound the corner

We have been bringing our vehicles to Hopyard Auto Repair for nine years now, and there's a reason…read morewe've never looked elsewhere. We are a Non-Emergency Medical Transportation Company and rely on our vehicles every single day to get patients to dialysis, doctor's appointments, and home again, so downtime is not an option for us. Hopyard understands that. They turn our vehicles around quickly, communicate clearly about what needs fixing now versus what can wait, and never pad the estimate. What sets them apart is the honesty. More than once they've told us a repair we asked about wasn't necessary yet, which is not something you see often. Their pricing is fair, the work holds up, and when they say a vehicle will be ready, it is. Nine years is a long time to stay with any vendor, and it speaks to the consistency of their service. For a business like ours, a dependable mechanic is essential to serving our riders safely. Hopyard has earned our trust and our long-term business. Highly recommended to anyone in the Tri-Valley area.

Volt check engine light on and makes loud noise under gas mode. Made appointment next day and he…read morewas able to diagnose issue - long 2 pages of errors/engine parts. Did his research to pinpoint error in recall item. We paid for diagnostic and made appointment at dealership. Would have cost us 1.5-2k otherwise. Thanks for the quick friendly service and honesty.

Joe has a great demeanor and has taken great care of our vehicles. I have felt that his quotes…read morewere reasonable and his work has had no issues. I feel comfortable when my 20 year old daughter takes her car there that she will be treated fairly. Thank you Joe.

Repairs were well done and I would recommend them for repairs for your car. Manager found the best…read morequality parts for the best price. He was honest and finished the job on time. He explained what the former mechanic did that caused my Air Conditioning to not work.

If I could give Old Town Auto Care zero stars, I would. Save your time, your money, and your…read moresanity, and take your vehicle anywhere else. In October, we paid a $1,600 deposit to have a rear differential replaced, followed by a final payment of $2,804.12 on November 25th. When we picked up the vehicle last week February 11, 2026 (yes they held our vehicle for months), it was still making the exact same noise as the day it was dropped off. We immediately did a ride-along with their own mechanic, who confirmed the issue was still present. Because they were entirely unable to fix the vehicle despite being paid in full, their mechanic explicitly stated that if we took it to another shop, Old Town Auto Care would refund the cost of the repair. We took the vehicle to a second, competent shop. They completely repaired it and confirmed that the rear differential did indeed need replacement, which was the exact work Old Town Auto Care charged us over $4,400 for but utterly failed to perform. We returned to Old Town Auto Care with undeniable proof: the new invoice, the actual old part, and a letter from the second shop. Despite their blatant failure to do the job and their own mechanic's verbal promise, management is now outright refusing to issue the promised partial refund of $1,900. I have included pictures of my credit card charges from Old Town Auto Care as well as the invoice form the different competent shop who confirmed and fixed the problem as proof. They will take your money, fail to fix your car, and then refuse to make it right even when presented with hard evidence of their incompetence. Do yourself a favor and avoid Old Town Auto Care at all costs.

I had a tire blowout in the middle of the street and brought my car to Big Brand Tire. Huge thanks…read moreto Lazaro for helping me out and getting things moving during such a stressful situation! I really appreciated his attention and willingness to help. Having someone step in when you're dealing with an unexpected car problem makes all the difference. Thank you, Lazaro, for making a difficult day so much easier. Highly recommend!

Please avoid this place at all costs. I would say this place has zero professionalism. I'm actually…read moreshocked at all the higher reviews, although I will admit, they allowed me to go here, even though I have been going to the Big Brand tire in Concord for last several decades. I thought I would come in here to get a tire rotation, which is a free service that they provide four tires that are theirs. I normally go to the one in Concord like I mentioned, but I happened to be closer to this one, so I thought I would take advantage of it. I was told after the rotation that I would need to get a new tire because there was a nail that was unrepairable on one of the tires. No problem, I thought, since I had paid for an extended warranty on all the tires a few months ago. I was led to believe this would come at no cost to me as a result. I also had paid for a three-year alignment previously, which I thought was a good deal. So, Tim quoted me with an invoice that had $136 alignment on it, but he assured me that it will be taken care of because I had paid for the three year alignment. He also showed me that everything else would cost zero. After an hour and a half, I was up sold on an extended tire warranty, which didn't make sense to me since I thought that the warranty would cover every tire, but I figured it would be fine since Tim told me it would cost $41. Then when they were about to give me the keys, I was charged $140 for services. I thought we were all included in the warranty, not to mention, I was quoted at zero. I was charged for taxes on the new tire (even though the tire was zero dollars), mounting and balancing, alignment, a tire recycling fee, and other labor costs. The extended tire warranty was quoted at $62 even though I was told it would be $41. In my mind, I still couldn't make heads nor tails of all of these things. I even questioned them about it. But I had an appointment elsewhere in the East Bay and needed to be on the road and ended up agreeing to paying $140 for a zero dollar service. I would've been happy paying $41 for the tire warranty but lo and behold I paid three times that. Don't come to this place unless you're prepared to get screwed. I recommend big brand tire in Concord if you must go to big brand at all - at least that place I had been going to for years and I know I could have counted on the folks there and could have trusted them not to charge me extra and not to lie to me about a zero cost service. Heck, go to any other tire place if you have to stay in Dublin or Pleasanton. Some tire places treat you like family. This one treated me like a couple of dollar signs.