I received a recall notice for an air bag in my Silvarodo pick up…read more I called Farnsworth and made an appointment. I showed up for the appointment on time this morning and was told that they did not have the replacement air bag. The truck gets very poor gas mileage and at today's price I paid almost $20 round trip to Farnsworth for nothing and will have to make the trip again. Would seem like they would have known they didn't have the material when I made the appointment or could have at least called me to reschedule.

I used them back in 2017 with my old equinox. I called them as my truck wouldn't start. They picked…read moreit up and when I received the call what was wrong told me that i needed transmission. 4,500 later I find out I didn't need to replace it it was some plug thing. So I ate that like a champ. So a few days ago I decided to have my new equinox wheel bearing done as I knew what was wrong... Well they come to room and tell me that o needed brakes and rotors. ( I haven't had issue with brakes at all not a noise and grind) I tell them ill wait. I also had inspection a week ago. My brakes had 30% life left I leave dealer ship notice my tires are covered in black brake dust. Also just washed it across street before i went. (Proof) and 5 miles done road my brakes are grinding like Metel to Metel. Whoever drove my car after service check stood on my shit . they had too. So today I go change brakes they didn't put my set bolt back in I'm done with them. Great costumer service at desks but screw the garage

I've been using Advent Automotive since I moved to Farmington 8 years ago. Every time I've had a…read morecar problem, they're my go-to experts for anything car related. The owner's are helpful in explaining what might be the specific issue with the car. And they've always explained the procedures needed in laymen's terms to me. A year ago, I need a set of tires and after price shopping tires at a few tire stores, on my way home, I stopped by Advent, and they were the best price that I found for the size tires I needed.

Service is always excellent, never had a bad experience. I wouldn't take my cars anywhere else.read more

Customer service is absolutely terrible. Impossible to get…read moreahold of anyone when calling. They hang up on you while you're on hold. And I know that's the case because they did it to another customer while I was there. I called them for 2 days to see if my car was ready, and no one picked up or called me back. So I drove over anyway, and everyone's just chilling in the office. Told me my car would be ready in about an hour. So I come back an hour later, and I had to wait another hour. The woman in the service center rang my husband up for the wrong vehicle, and when he pointed it out, she huffed and puffed about it. Then instead of ringing the correct vehicle up, she made him go back to the waiting room. Then told him if he wanted to continue being a customer there, he would need to be more patient? Like, WHAT? My husband and I really liked the vibe there at first, it was laid back. But we have never seen such disrespectful, aloof, unprofessional service. Really really appalled.

I made an appointment with Brandon Farren and Brandon had the vehicle type I wanted ready and…read morewaiting for my review. It was exactly what I wanted. My trade was appraised to my satisfaction and the deal was made no fuss no muss nice and easy lemon squeezy. Highly recommended.

Diagnostics. I knew from OBD that there was a vacuum leak. Took to Auto 911 for a smoke test. Car…read morewas kept for THREE WEEKS without a fix. Finally brought car back home and had a friend raise the hood. Intake boot was split. How did this get missed during the course of three weeks and supposedly many attempts to get the car running properly??

I was having some major problems with Chevy Impala Everyone there was excellent. George the…read moreowner and Bob are very professional. They got my car working and sent me on my way and told me to let them know in a couple days how it was going. When the check engine light came back on a couple days later they had be come back in and hooked the car up. the computer said it was a cylinder 3 misfire. They had me bring the car in the next day. Took care of the issue since it was part of original problem they took care of it. Great customer service. I will be going back to them for any future problems. The big dealerships can't compete with their service. Dave

On sunday July 12, 2026 my wife and I were on our way home to from Ballston spa ny. Our car…read moredeveloped a problem which stranded us on the westbound NYS thruway just by the CR 8 bridge. Your company responded to call for towing service within 15 minutes of our call. Amber who was the responder arrived and handled the situation in a professional and very capable manner. The car was located on the left shoulder of the road, and traffic was stop and go through the entire process of loading the car onto the flatbed. It was obviously a very dangerous and difficult situation. Her first objective was to get my wife and me into the truck, out of harms way. Through the entire process of loading the car onto the flatbed, traffic on road were within feet of her. Once loaded Amber then transported us with the car to a local dealer where she unloaded the car and our son in law picked us up. In closing I want to commend amber for her concern for us, her skill and ability to do the job, and her professional conduct with us through the entire encounter. In my opinion she's an outstanding employee. Tell her thanks very much from me and my wife.

Would not recommend. Wife brought her vehicle here to be serviced, told her that she would need a…read morepart, which she disagreed, so we were told to come pick up the car. Then they called us and told us a test they did, blew apart the part and we HAD to order the part and have it installed.

i've been a long-time customer. i don't trust anyone else to work on my car if it's something i…read morecannot do myself. great workmanship and good prices. worth the drive out there.

They did a great job with fixing my rear axle on my truck and after 2300 miles on repair everything…read moreis good

Always great service. My A/C was broken and now it's ice cold…read more They did my timing chain and front suspension at very good prices. My e30 is so happy now!

When, during your cross-country roadtrip in an '84 Vanagon Westphalia is interrupted, just like…read morethat-- it is always like this, with cars with people; we, ourselves, are probably too old, in our middle 60's, to have undertaken this trip at all, sans air-conditioning, with our sweet eight-year-old dog-- on Hwy 90 in Fingerlakes region of New York (so close to making it all the way across!), the sudden loss of power indicating something grave, you are thinking, like the main drive belt, & you pull over (plenty of room for a tow-truck, just in case), & toss out all the luggage in back because underneath it is the old engine & you have *two* spare drive belts & can do this repair yourself! Only you can see immediately that the belt is fine. You start the car again: no gears to shift into; we lost the clutch, you are thinking. Then the superb tow-truck driver at Farmington Towing (shout-out! sorry I forgot your name; see: "mid-60's), suggests I call CDI in Victor while he's up-loading the van & Mike, co-owner, answers the phone & says, "I don't even have anywhere to *put* your car & we're booking out three weeks from now & one of our mechanics is on vacation, but, sure, bring it by." Apologies for suspending the punchline for so long, but, after renting a car (shout out to the local Enterprise & Caleb) & thinking we'd be spending the next week exploring the Fingerlakes for the next week (we're fine with that: see "mid-60's), & spending the night in a sweet & vacant yurt (shout-out Plum Point Lodge), Mike at CDI has, overnight!, determined that the clutch cable & assembly are actually fine & that what need repairing are the CV joint & boot (so doable, especially when, as owner, you have a thing for old vw vans & have spare parts in abundance!). Mike has our van back on the road in 24 hours (backup on the lot be damned; he's committed to "getting us back on the road" to complete our cross-country road-trip)! Robert (shout-out: a mechanic who works with Mike) identifies an axel issue (that would have been big trouble further down the road) as well, so they fix that, too. All this to say that CDI Auto Repair in Victor, NY, is one of those magical, necessary stops along the road you didn't even know you needed to encounter. Now writing from Maine just a couple of days later: my grandfather was a great & honest auto mechanic; I know them when I happen upon them. (Shout-out also to Garrett at C & G Auto Repair in Hanksville, UT for his own skillful & timely work to keep us going). Yes, we highly recommend CDI-- among the best auto-repair experiences we've ever had. Skillful, humane, most excellent!