All the personnel made my 'wish this hadn't happened' experience easy and more pleasant for me…read more The finished product from my dented door was terrific! Unfortunately I have had to use Saxby's for collision problems in the past. I love their service, quality and value! Highly recommend.

Saxbys did a fantastic job on my collision damage and kept me updated throughout the process…read more Their staff is top notch and easy to work with. I've used them for car maintenance and repairs as well and their mechanics are excellent. I refer them often.

I received a broken part. I had an alternator replaced and the replaced one didn't even make it 90…read moremiles. I had to get towed back to my apartment and get the part replaced the next day. The second shop also took far less time

Insurance comes and takes a look at the car, that's squared away, they tell us it should be ready…read morein 8 days, we wait the 8 days and hear nothing, call them up "there was additional damage, so insurance has to come look at it again" and they weren't going to tell us anything about this, we had to call and ask, so now were waiting for who knows how long cause they can't give us any sort of time frame. Kind of unprofessional in my opinion

I was driving on I 90 when a part fell off my jeep and started dragging beneath it. I pulled into…read moreWaterloo and called this auto repair place and Lamar came out within 10 minutes. He assured me that the part was nonessential, popped it off my jeep, and sent me on my way. He even suggested that I put a garbage bag on the part so it would not get grease all over the inside of my vehicle. He did not want to take payment but I insisted. I 1000% recommend this business!

I found the staff unfriendly and their estimate was much higher than other places. Perhaps the…read moreestimate was higher because it was going to be a direct pay and not through insurance. Be careful, always get at least 2 estimates!

My husband really enjoys working with cars, but he is not a mechanic or detailer, so there are some…read morethings he can't do himself. Recently he hit a raccoon or larger rodent on a night drive and it damaged the front bumper of his supercharged G8. A friend at work recommended this shop in victor to have the work done. They got him scheduled very quickly, and completed the work even faster than expected. The white paint match was great, and the finish was good. The crew even took care of a quick mechanical repair that was unplanned, and did so at no cost even though they could have rightly charged 30 minutes of labor. We'll definitely go back!

Amy was amazing, she kept me informed of my cars repairs and answered all my questions in a timely…read moremanner. She is a gem.

Amy was great to work with made sure everything went smoot with picking up and dropping off the…read morerental car I was using. They did a great job fixing my truck!

I highly recommend Gerber Collision & Glass in Canandaigua for collision work. The estimator for my…read morejob was Hannah, and she kept me informed and up to date at every step in the process. She answered all my questions and was an advocate for all the work my car needed. I am truly thankful for her assistance and professionalism.

Somebody had accidentally clipped our car trying to get out of a rut. The rear bumper was dented,…read moreand one of our tail lights was shattered. A friend of ours had recommended Gerber, so we decided to give the place a try. At first glance they seemed friendly and efficient. We had an appointment, so even though they seemed busy, we didn't have to wait long to talk to someone. The gentleman who inspected our car was very thorough. Fortunately it was 100% covered by insurance, so we did not have to deal with the bill. We had to wait about 2 months to get it fixed because they were booked up, but it sounded like that was the norm everywhere. Fast forward 2 months - we dropped it off on Tuesday, and it was done by the end of the 3 day period they had originally figured it would take. Everything looked great, and they had even detailed the inside of the car, too! They kept us informed the whole time via email and phone so we knew that things were running on time. Pick up was quick and easy. I will upload photos so you can see the work that was done. We are definitely pleased with the service, and I would 100% recommend!

Everyone was great and they kept me informed!!! Car looked amazing!!! I would highly recommend!!…read moreKelly

Top-notch customer service. I hit a deer. The damage seemed insanely comprehensive. Crash Champions…read moremade it easy to schedule my visit online. When I arrived, the receptionist quickly reviewed the info with me, took a look at the car, then gave me a useful overview of what to expect from the process including tips like: Don't forget to snag your EZPass, garage door opener and phone charger! She helped me through the rental car process and made it easy to return the rental by simply leaving the keys at the desk when I came to pickup my repaired vehicle. I received regular notifications throughout the process, starting with a projected completion date, then regular updates as the parts came in and services were completed. (The work was done with impressive finesse, and the completion date was so early that I saved hundreds when returning my rental car early.) There were some really nice finishing touches along the way too, like answering all my questions and concerns when picking up the vehicle (zomg, went a long way in easing the anxiety experienced around losing my vehicle for a time after the crash), printing a second copy of the bill so I could stick one in my records and send the other along with the certification required by insurance, and exceptional after-care in answering questions that I had a few days after completion. Absolutely exceptional! I highly recommend.

I have talked highly about one mechanic's shop in my 14 years of driving. This is the second…read moremechanic's shop I have found that I feel the urge to publicize. Rich has been working on cars for 30 years. He doesn't mince words. He is upfront about his prices. He is a good and honest man. The interactions I have had with him have all been positive and I was able to pick my truck up from him at 9pm at night because, frankly, he was still busy at work! Wish I had that kind of work ethic. For the next two years that I am still in Ithaca, I plan on bringing in my wife's car, my truck, and recommending him to all of my friends. When you find a mechanic you trust, you keep him around. .

We have been taking our cars to Rich for the last 7 years. Having him deal with our vehicles gives…read moreus peace of mind -- just drop the car off, pick it up sooner than we could reasonably expect and pay far less than what I am always afraid it is going to cost. Make Rich your personal mechanic and sleep better at night.