Excellent service, friendly staff and fast response time. My Harley Davidson broke down in…read moreLetchworth State Park and my insurance roadside assistance couldn't get anyone there for 2+ hours. Called up Jimmy's and they were there in less than half hour. Great and secure setup for motorcycle towing. Highly recommend.

My truck was broken down. They came out in the middle of the night. Fixed it the Sunday morning so…read moreI could get back on the road to my family. They went above and beyond, sending me messages and updates. There pricing was very far. If I lived closer I would go back.

Diagnostics. I knew from OBD that there was a vacuum leak. Took to Auto 911 for a smoke test. Car…read morewas kept for THREE WEEKS without a fix. Finally brought car back home and had a friend raise the hood. Intake boot was split. How did this get missed during the course of three weeks and supposedly many attempts to get the car running properly??

I was having some major problems with Chevy Impala Everyone there was excellent. George the…read moreowner and Bob are very professional. They got my car working and sent me on my way and told me to let them know in a couple days how it was going. When the check engine light came back on a couple days later they had be come back in and hooked the car up. the computer said it was a cylinder 3 misfire. They had me bring the car in the next day. Took care of the issue since it was part of original problem they took care of it. Great customer service. I will be going back to them for any future problems. The big dealerships can't compete with their service. Dave

Great place communication was spot on nothing like Mercedes-Benz of Buffalo. If I could give it 10…read morestars, I would impeccable service.

Went there with my parents visiting out of town and Ebra was very helpful and knowledgeable of all…read morethe cars. I am planning to purchase a car from the dealership in the new year because of his customer service. Highly recommend

Outstanding emergency service at a fair price. My brakes went while traveling on the NY Thruway…read more Hundreds of miles from home, I was alone and shook up. They were polite, got me towed, repaired, and back on the road the next morning.

Had to have my car towed because it wouldn't start and Dickinson's was fantastic! Wonderful…read moreservice. Friendly and courteous. Highly recommend them

This place definitely saved me time, money and potential difficulties. I was visiting family in the…read morearea and got a flat in the countryside of penn yan. I called AAA and they recommended this place as it was close to my rental home. Sarah at Bobs was so kind, so nice, so assuring that everything would be addressed. The service was incredible given the challenge my tires presented- they got them and got me back on the road a day later- just in time for planned departure back to DC. I appreciate the value, service and really the quality of people there. I can't thank them enough or encourage others in the area to use them.

I am relatively new to the area. I purchased my first car here off a family friend. I decided until…read moreI knew more about the area, the best thing to do would be to use the shop that already had serviced the vehicle in the past. To my surprise, even being the picky car person that I am.. I'm already a loyal customer! Right now the world is turned upside down during the Covid19 shut down. I tried to wait out the shut down with my car getting serviced but it couldn't wait any longer. They took my car, no questions asked and went above and beyond to make sure my whole laundry list was taken care of, that day, same appointment. Incredibly impressed with the service, honesty and pricing! Will be making a trip to see them any time I need more work done. Even though I live in Canandaigua!

Everyone was great and they kept me informed!!! Car looked amazing!!! I would highly recommend!!…read moreKelly

Top-notch customer service. I hit a deer. The damage seemed insanely comprehensive. Crash Champions…read moremade it easy to schedule my visit online. When I arrived, the receptionist quickly reviewed the info with me, took a look at the car, then gave me a useful overview of what to expect from the process including tips like: Don't forget to snag your EZPass, garage door opener and phone charger! She helped me through the rental car process and made it easy to return the rental by simply leaving the keys at the desk when I came to pickup my repaired vehicle. I received regular notifications throughout the process, starting with a projected completion date, then regular updates as the parts came in and services were completed. (The work was done with impressive finesse, and the completion date was so early that I saved hundreds when returning my rental car early.) There were some really nice finishing touches along the way too, like answering all my questions and concerns when picking up the vehicle (zomg, went a long way in easing the anxiety experienced around losing my vehicle for a time after the crash), printing a second copy of the bill so I could stick one in my records and send the other along with the certification required by insurance, and exceptional after-care in answering questions that I had a few days after completion. Absolutely exceptional! I highly recommend.

All the personnel made my 'wish this hadn't happened' experience easy and more pleasant for me…read more The finished product from my dented door was terrific! Unfortunately I have had to use Saxby's for collision problems in the past. I love their service, quality and value! Highly recommend.

Saxbys did a fantastic job on my collision damage and kept me updated throughout the process…read more Their staff is top notch and easy to work with. I've used them for car maintenance and repairs as well and their mechanics are excellent. I refer them often.

Feels weird, 5-starring a car dealership. Bought a lot of cars over the years, and it's always…read morestressful and unpleasant. It's always high pressure and shady sales tactics. This was different. No "lemme talk to my manager..." BS. No starting out the conversation with "So what can you afford for a monthly payment?" or any other sleazy, underhand crap you expect when buying a car. Also wasn't left alone for extended periods of time drinking crappy coffee while they figure out how to screw you and try to convince you you're getting a deal. I know I'm salty about dealerships, but can you blame me? Everything was quick and painless. I got the price I went in expecting, npo wasting my time with nonsense. I even reserved my review for after the first service appointment. Bet even that was smooth as silk. Dropped the car off in the morning, they drove me to work, then drove me back after work to get my car. To be fair, I haven't had any problems with the car yet, so we'll see if they stay 5-star in that case, but here's hoping.

brought our wrx here after the engine was blown to have repaired. no effort was put forth to fix…read morethe car, we had to arrange to have the car fixed with the extended warranty ourselves because the manager was lying to us and not calling in and not sending things to them when asked. had our car almost 10 months before we got it back, and paid way more than we should have to get it back. found out a tech who was not qualified to work on the car worked on it and did not put certain clips back, screws were missing and things were zip tied. the car had an oil leak as soon as we got it back, paid to have it fixed, which they did not fix, and when it was addressed again when brought in for a recall they wanted us to pay to have it fixed again because it was coincidental, we refused to pay for what should have been fixed properly the first time. then the motor blows up AGAIN with less than 10000 miles put on it when it should've practically been a new engine and they refused to help us get it fixed and wanted almost 20 grand. at that point we wanted to buy a new car from them and received little to no help and were brushed off. originally before we bought our "bad omen" Subaru we tried to purchase a new Wrx from the Victor store and were not given the time of day and practically laughed out the door. between the service and sales received at both the victor and henrietta locations (yes this happened at BOTH locations) we will not recommend or refer anyone to buy from these stores and will not be trying to purchase through van bortal again!