If you're looking for honest, knowledgeable, down to earth mechanics, this body shop is for you…read more Bill and his crew know their stuff and tell you--no sugar coating whatsoever! -- where your vehicle is at and what options are available within a straightforward time frame. They are active in the community and rely on their good reputation with their neighbors to make their living. Sometimes you need to leave a note if they've run off for lunch or parts, but all around, I trust these guys. "Are my brakes good til Fall?" "Well, I wouldn't let MY wife wait til Fall, so no." Can ya smell the honesty?"

When I called these guys to get my car in they were rude as hell. They did an ok job fixing it but…read morethey are not friendly.

All the personnel made my 'wish this hadn't happened' experience easy and more pleasant for me…read more The finished product from my dented door was terrific! Unfortunately I have had to use Saxby's for collision problems in the past. I love their service, quality and value! Highly recommend.

Saxbys did a fantastic job on my collision damage and kept me updated throughout the process…read more Their staff is top notch and easy to work with. I've used them for car maintenance and repairs as well and their mechanics are excellent. I refer them often.

The Krossber Brothers were great to us throughout the years we lived in Canandaigua. Quality…read moreworkmanship at reasonable prices. One of their projects for us was a total paint job on our '84 LaBaron Convertible. Came out spectacular.

Insurance comes and takes a look at the car, that's squared away, they tell us it should be ready…read morein 8 days, we wait the 8 days and hear nothing, call them up "there was additional damage, so insurance has to come look at it again" and they weren't going to tell us anything about this, we had to call and ask, so now were waiting for who knows how long cause they can't give us any sort of time frame. Kind of unprofessional in my opinion

I was driving on I 90 when a part fell off my jeep and started dragging beneath it. I pulled into…read moreWaterloo and called this auto repair place and Lamar came out within 10 minutes. He assured me that the part was nonessential, popped it off my jeep, and sent me on my way. He even suggested that I put a garbage bag on the part so it would not get grease all over the inside of my vehicle. He did not want to take payment but I insisted. I 1000% recommend this business!

I had some relatively minor push in on my right front quarter panel that separated it from the…read morefront. I read the reviews on Yelp and called them. I liked what I heard about their process and hired them. It only took a day for them to effect the repairs, and t price was very reasonable. I've taken awhile to write the review and my pics seem to be hiding on me. I'll take a picture of the panel after the next car wash and post it. The work was fantastic. I heartily recommend them.

Excellent job repairing my 2022 Honda CRV while I waited. Very professional and I plan to use them…read moreif i need any body work in the future!! very easy to work with and cost was very minimal!

I have talked highly about one mechanic's shop in my 14 years of driving. This is the second…read moremechanic's shop I have found that I feel the urge to publicize. Rich has been working on cars for 30 years. He doesn't mince words. He is upfront about his prices. He is a good and honest man. The interactions I have had with him have all been positive and I was able to pick my truck up from him at 9pm at night because, frankly, he was still busy at work! Wish I had that kind of work ethic. For the next two years that I am still in Ithaca, I plan on bringing in my wife's car, my truck, and recommending him to all of my friends. When you find a mechanic you trust, you keep him around. .

We have been taking our cars to Rich for the last 7 years. Having him deal with our vehicles gives…read moreus peace of mind -- just drop the car off, pick it up sooner than we could reasonably expect and pay far less than what I am always afraid it is going to cost. Make Rich your personal mechanic and sleep better at night.

Excellent service with superior results. Hassle free! The owner, Caroline, is truly on your side…read moreand makes sure you are satisfied with the results. The workmen take pride in what they do and it shows in the results. Truly, my car was as good as new!!!

Our 2013 Fford Expedition was sideswiped by an Amazon delivery truck last summer. Both right side…read moredoors were destroyed, ffront fender and rear body panel damaged and one wheel destroyed. Bianchi repaired everything within two weeks and I would swear it looked better than new. Tremendously good job, easy to work with and communicate with, incredibly competent bady shop. They worked through all the issues with the insurance compny (USAA) very effectively. Best body shop experience I've ever had and I've been driving for more than 60 years. Believe me, I've had body shop experiences that would give you nightmares.