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    Auction Direct USA

    2.3 (88 reviews)
    Open 9:00 am - 6:00 pm

    Services - Auction Direct USA

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

    1 More Service

    Car buyers

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    Lou C.

    This is our second vehicle from auction direct. The staff is always honest and friendly. It's 100% a no hassle buying experience. After going to the other big name used car dealership in Farmington. We had a terrible Experience there. From sales rep trying to sell us a different car then what we wanted and finding a car and the service manager refused to replace tires that where less then 4/32. So we went back to auction direct talked to Steven he was very very knowledgeable did not try to over sell us things. Great car buying experience. Thank you auction direct Lou

    My car
    Skye C.

    This place is pretty awesome the people are friendly and they will try there hardest to get you going only reason I leave four stars is the stress I had to go through getting a shit ton of information gathered after I had already purchased the car so I couldn't really blame them for that but I also wasn't properly informed on what I needed to bring in untill I was already on my way there so heads up ask from the beginning what do I need to bring if you need a co signer bring everything they have for forms of I'd a bunch is better then just a few just in case if your looking to work with a honest person ask for Chris Lindsay he's a super nice car salesman

    Heather R.

    I arrived here this morning for a service appointment on my grandfathers car. The gentleman who greeted me on my arrival was really nice, the place is clean and waiting room is comfortably layer out. All of that being said, I was a little unimpressed (and unfortunately not surprised) by the additional services needing to be done to the car. We've had my grandfather's car serviced, updated and kept up on a regular basis- never missing oil changes, tune-ups, maintenance needs, etc... So when we noticed that the air condition didn't seem to be working right it was suggested for us to bring it in to the shop prior to the Winter season to get fixed (cost approx $170), no problem- made the appointment and went to get it fixed. While waiting for the service to be done I was called up to the desk and informed that while they were working on the new air conditioner part a hose busted while compressing the air (?) and needed to be an additional fix ( approx. $80 more dollars) -- I know things happen but really?? That's an additional 50% more added to the original estimate. Is this my fault? Is this something out of both of our controls? Maybe I would be reacting differently had the Rep not acted as if it was no big deal and the money was nothing-- maybe to him it's not but to us-- it is. AND they had already replaced the compressor before!! Not impressed....

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    Page 1 of 3

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    Victor Chrysler Dodge Jeep Ram - Cherokee Trailhawk... A big, but good, change from the Charger and so much better than the Cherokee Sport I had in 2000.

    Victor Chrysler Dodge Jeep Ram

    (23 reviews)

    On 2/3/26 I called to report that I had a check engine light on in my Certified Pre Owned 2019 Ram…read more1500 (from my e-torque system), my remote start was not working (likely due to the CEL), I needed my yearly NYS inspection, and it was my opinion that my truck was suffering from the very common exhaust manifold crack/leak that has plagued the new generation Ram trucks. They were able to get me in first thing in the morning on 2/5/26. I wanted them to check it out and address any concerns as it is still within the original factory powertrain warranty, and I also have a CPO warranty and an additional aftermarket warranty (surely one of these would cover any issues). The service advisor approached me in the waiting area to let me know that there were no stored codes or indications that there was an issue with my E-torque system. He also mentioned that I needed a new engine oil pan (to the tune of $2,000), Rotors and Pads on all 4, wiper blades (to pass NYS Inspection), and they did not hear/see any issues with my exhaust manifold (a culprit of the famous "Hemi Tick"). I had them install new wiper blades and inspect my vehicle. I asked my service advisor if he could see if the oil pan was under warranty, and was immediately told "they won't cover it." I paid my bill and went outside to my truck. When I got to my truck and started it, the ticking noise was very apparent so I went and got the service advisor to show him. He grabbed the shop manager to come and listen as well. Immediately the shop manager says, "he's right the manifold is cracked, we need to get the vehicle in to repair this." I went back inside and the service advisor stated that he would get the manifold on order. I contacted RAM Care to discuss whether or not the oil pan was covered under any warranty that I had on my truck and was informed that they would cover it and that I needed to give this dealership a reference number. This for me was strike one. I asked the advisor to advocate for me and was dismissed as it didn't seem like it was something he wanted to do, so I had to take it upon myself. I notified the service advisor that I had spoken to Ram Care and they gave me a reference number and told me that it would be covered under the "Corrosion Warranty". He was surprised as he's "never heard of such a thing". Once again I was assured that they would order the parts and get my truck fixed. At this point, I went to whom I believe to be the General Manager of the dealership to express my disappointment in the way that this was handled. He spoke to the two men in the service department and vowed to make this right. Chris was the service advisor that would help me from here on out. Two weeks later, and no communication from the dealership as to when I could expect the parts to be received in order for my truck to be repaired. Ram sent me multiple emails asking me to rate my latest service experience at Victor CDJR. I was honest in my survey. I did not give the service department good ratings. The dealership was clean, the waiting area and amenities were sufficient. I rated them well in this aspect. I noted that I would likely not recommend this dealership to others as this experience has certainly put a bad taste in my mouth. Now, here's where it gets interesting. On 2/20/26, Approximately 4 hours after I submitted my review to Ram (corporate), I get a phone call from the service advisor, Chris. "We've received the survey that you filled out and I've talked to my boss. At this point we are going to part ways with you. We are confident that we cannot make you happy. Whichever dealer you take your car to is welcome to request the parts for your truck from us." All because I filled out a survey honestly. No phone call from any management of this dealer. If this is the way that customers are treated for being honest, I will gladly spend my money elsewhere. Never in my life would I expect such a childish response from any dealership. My vehicle is still not repaired, and I'm on the hunt for a dealership that values their customers.

    I had a terrible experience with Victor Chrysler that I feel compelled to share. It took them…read morenearly two months to fix my vehicle. Throughout this period, I called every few days for updates, only to be repeatedly lied to. They claimed they were working on my vehicle when, in reality, it hadn't even moved from the parking lot. Fortunately, a friend who lived nearby kept me informed about its location, confirming that it sat untouched for a month. And I'm not even being dramatic it actually took that long. I asked the dealership for a loaner vehicle to get back and forth to work, but they consistently told me they had none available. I was left with no choice but to use Uber and some days just call in sick, which cost me a lot of money given that my commute is thirty-five minutes each way. The situation became so frustrating that I had to involve the manufacturer, Chrysler, which is unbelievable in itself. Finally, when they ordered the part, Chrysler's customer support team contacted me to confirm its arrival. However, when I called the dealership, they denied having received it. I knew they were lying because the manufacturer's email included a photo of the part being delivered. To make matters worse, I hadn't even had the vehicle for a full year, and it's a lease. I strongly advise against bringing your vehicle to Victor Chrysler or buying a vehicle from them. They are a terrible business, and it's astonishing they're not out of business given all the negative reviews they have. And it's funny because when I was on the phone with them and when I finally picked up my vehicle they asked if I could give them a perfect survey. GTFO

    Mr. Tire Auto Service Centers

    Mr. Tire Auto Service Centers

    (27 reviews)

    Had an appointment to put snow tires on my truck was told it would be 2 hours so I chose to stay in…read morethe waiting room thinking it would be an in and out ordeal. Ended up being 4 hours. An hour a tire. They move at a snails pace here but techs getting minimum wage they don't care as long as they clock an 8 hour shift. I brought my own tires I wouldn't buy anything from this place. It's your typical cookie cutter big box tire shop. If you get anything done here other than mount and balance tires you're insane go to an actual auto shop. I paid them for four new valve stems cause my original ones leaked leak tested this morning they are all leaking so they never changed the valve stems wasted 4 and half hours of my time and charged me $150 for some of the worst work I've ever seen. Don't waste your time here after speaking with their "technicians" it's pretty obvious drug testing isn't a requirement for employment here. I guess I'm insane for even going here lol. (Update) lug nuts on two wheels were hand tightened thank God I made it home this crosses the line from uneducated lazy workers to dangerous and unsafe practices. Corporate is either a call center or someone who couldn't care less. Stay far away from this place your life and vehicles well being could depend on it!

    Non communicative regarding a 150 mail in rebate I am supposed to be getting... I tried calling up…read morenumerous times the dealership and corporate on the number they provided... I have been hung up on and promised call backs and nothing... stay away from Mr. Tire Auto and Monro Tires just a big corporation where one hand doesnt have a clue what the other is doing... love the 2 star reviews on Yelp... I cant give you that much ...Invoice 136325, on 5/14/25...A. Ortiz took my information. 22 Subaru.

    Van Bortel Subaru of Victor

    Van Bortel Subaru of Victor

    (67 reviews)

    Feels weird, 5-starring a car dealership. Bought a lot of cars over the years, and it's always…read morestressful and unpleasant. It's always high pressure and shady sales tactics. This was different. No "lemme talk to my manager..." BS. No starting out the conversation with "So what can you afford for a monthly payment?" or any other sleazy, underhand crap you expect when buying a car. Also wasn't left alone for extended periods of time drinking crappy coffee while they figure out how to screw you and try to convince you you're getting a deal. I know I'm salty about dealerships, but can you blame me? Everything was quick and painless. I got the price I went in expecting, npo wasting my time with nonsense. I even reserved my review for after the first service appointment. Bet even that was smooth as silk. Dropped the car off in the morning, they drove me to work, then drove me back after work to get my car. To be fair, I haven't had any problems with the car yet, so we'll see if they stay 5-star in that case, but here's hoping.

    This once great establishment gets worse and worse by the day…read more - I once had to wait until way past 8:30 pm on a Saturday to get an inspection and new tires put on. I dropped it off before noon and they said it would be ready by 6 pm. - They pray on older people that don't know any better with high up front charges to diagnose and then use every line in the book to pay out of pocket instead of use their warranty. My girlfriend's A/C stopped working and they wanted $575 to diagnose the problem. The service manager said "things like rocks can damage the condenser and that's not covered under warranty" After a free visual inspection they coincidentally stated that a rock most likely damaged the condenser but they need $575 to do a full inspection. - "o rings are a wear item and not covered by warranty" - Van Bortel Victor Service Manager - I've started doing my own oil changes now because they take so long. - Air pressure in the tires are constantly set way too high. This has happened more than once across multiple vehicles and I have an industrial calibrated pressure gauge. My only thought on this is they do this to wear the tires faster to get more money out of you. - My co worker has a Subaru WRX STI and one of the members of their service team took his car on a joy ride and red lined it so much that the reset boost gage was maxed out. - Their service department is terrible and after buying six vehicles from here, 2008 WRX, 2013 WRX, 2013 Crosstrek, 2022 WRX, 2023 Impreza and 2024 Crosstrek Wilderness and I will no longer buy from this establishment because of their horrible service department.

    Auto Outlets of Farmington

    Auto Outlets of Farmington

    (21 reviews)

    To update my review. After my daughter put out her review here, they contacted her stating they…read morewould like to fix this issue. So, where were they when we went in?! WITH not just us, but also family members AS WITNESSES to being kicked out politely, ignored & sent away with the engine problem that still has not been fixed by them or acknowledged regarding warranty etc. Her warranty was canceled without her notice even the loan company is questioning why we have had to go through all this with them! Therefore, they are suddenly acting like they care....shameful! When I say, we will sue for mental anguish, loss of work, danger to my grandchildren & my daughter!!!! What will they do next?! We expect this fixed or we will go as high as we can to make sure no one else goes through anything like this. I have lost a LOT of money due to this & so has my daughter...will they pay her for her loss of work?! For the mental damages?! For the fear it caused our family when the tire rod disconnected with my grandsons in the back seat?! They passed inspection while it should NEVER have passed. This is dirty! And NOW they respond?! We purchased this vehicle in 2023, it is now 2025 & they have done absolutely nothing but cause us anguish & anger for stealing our money from us. And hurting my daughter's career as, like anyone else, she needs a reliable vehicle to get to & from work!!! Will they actually FIX or REPLACE with a BETTER OPTION due to ALL our losses from a dirty auto dealership!!!! We will spread this everywhere until this issue is fixed!

    Lauren was fantastic! First, she made the financing work…read morewhen pastors paychecks are a little different to deal with. Then, she got me financing that worked for ME. Finally, she helped me when I was really mourning my old, beloved van and put me in a car that is so much better for my current empty nest traveling. I went from a panic and upset over losing a beloved vehicle to happy and bragging about my midlife-crisis-mobile Chevy Volt. Everyone I spoke with at the dealership were wonderful, but Lauren was and is a treasure!!

    Auction Direct USA - autorepair - Updated May 2026

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