Purchased a vehicle on 12-23-21 from Dave on payment plan. 6 months later I get my first( of 4)…read moreletters from DMV stating they could not issue me a title for my vehicle because of a discrepancy in the mileage. His mileage was lower than the mileage stated when he bought it. I took this letter to him and he said he would take care of it. Approximately 1 month later I received my 2 nd letter from the DMV stating the exact same thing. I took that letter to him also. He said he was working on it. By the time I got the 3 rd and the 4 th I had given up with him. And started seeking help else where. On 12-23-22 I was involved in a vehicle accident. Needing my title asap for insurance. So I had no choice but to go back to him once again. Come to find out he had did nothing to correct this problem. I had to go to the Mayor and senates office to get this done. And because of his mileage discrepancy I lost my warranty. And had to pay for work done on it. If I could give this a 0 star I would. And my vehicle was totaled and because of his screw up and neglect to fix it when I asked this held up my insurance pavement for 2 month which included his pay off. And he has the nerve to charge me late fees.

Purchased a vehicle from Dave. Come to find out he lied about the mileage. Their were more miles on…read morethe car than he stated on the title. Took forever to get the title cause he refused to do the necessary paperwork. And when I tried talking to him he just brushed me off and was kinda rude about it. Like he didn't have time to talk to me cause he already knew he had his money. And he charged me late fees for his mistake.

Recently purchased a Jeep from Evingham . They were very straightforward and easy to work with. I…read morewould purchase from them again.

I really don't recommen. I bought a car from them and my lower and upper arm control are completely…read morerusted out. If I even hit a bump my back tire would be gone. so please do not go through them!! They may be cheap but it's not worth going to spend more money to get it fixed.

I should have known better. I have heard this dealership is shady but aren't they all. Everyone…read moresays how great Toyotas are but they don't tell you how much every extra thing you want costs. The models are very basic and not at all worth the price. I always try to keep my business local and was going to send someone else there. I definitely won't be doing that now.

Just purchased a vehicle here, living in WA. They honored the price as msrp during this crazy…read moremarket. Steven Chambers, sales rep there, is incredibly professional and helpful. He even gave a great recommendation for transport and we got the vehicle in just 2 days, across the whole country! (I'm sure transport varies depending on availability). I've dealt with a lot of sales reps in my time, and Steven is one of the most professional. We were waitlisted for a rav4 Prime since March 2022 and he called us in July 2022 when one arrived. Kelly, the finance manager, is also very helpful in handling all the docs. Not as easy since we live several states over. I definitely recommend Luv Toyota, you won't encounter slimy sales tactics like other dealerships out there.

1 star. We purchased…read more2 vehicles from Hamburg Motors, and both ended up having serious issues requiring engine replacement. That alone should have been enough warning. Do not trust anything Terry says. While one of the vehicles was at West Herr Hyundai getting a new engine installed, their technicians informed us that the vehicle also had a broken coil spring and a broken stabilizer link. Terry was told about this and said to just bring him the receipt for the repairs. When we brought Terry the receipt, he suddenly said he didn't know which account David Chaplin wanted it charged to, so we left the receipt with him. When we returned, Terry's entire attitude changed after David decided he would not cover the repairs. The only reason I am giving 1 star instead of 0 is because David did cover the towing cost for the vehicle. My advice to anyone considering buying from Hamburg Motors: take the vehicle immediately to a trusted garage and have it fully inspected by a mechanic you trust. Do not rely on their word alone. Also, NYS will investigate any shop that willfully passes a vehicle inspection improperly for up to 6 months from the date of purchase. Keep your bill of sale, get a written quote for the faulty parts, make sure you get pictures of the damaged parts, and file a VS-35 form with the NYS DMV if needed. This vehicle should never have passed a New York State inspection.

We stopped in their lot on Friday, May 22, 2026 to see what cars they had. Ended up test driving a…read more2016 Ford Explorer. Liked the car and began the paperwork to purchase it. I had been driving a rental car while looking for a replacement car, because this Explorer was not ready to take home yet, Dave offered to pay two more days of my rental car until I could pick it up; this did not happen, just empty words on his part. I had a decent sized down payment and when I asked what the total was and how much was being financed, he gave me an amount and said that includes a two year warranty. You sign everything on an ipad these days so it wasn't until days later when I read the email sent to me that there was no warranty included, he charged me $1895 for a two-year warranty. Never asked if I wanted to buy a warranty, told me it was included and then added it to the purchase price. To date, I still have no paperwork on a warranty, what it covers or does not cover, who its with, what to do if I need to use it, ectera. The next day, Saturday the 23rd, he told me I could come Tuesday the 26th to pick up the Explorer. On Tuesday, I called three times to see when it would be ready for pick up. By this time I had to turn the rental car back in so I had to Uber to the lot to pick up the Explorer. Finally on the 3rd call, I was told to come after 3:30 p.m. to pick up the car. I get there after 3:30 p.m. and told I can't have the Explorer today as there is a huge crack on the windshield right in front of the driver seat. There was no crack when I test drove it Friday. Now, I question if there was even a crack in it on Tuesday. So I took an Uber for nothing. He did give me a loaner for this one night so I could drive home and drive back the next day to pick up the car. Dave seemed super nice, but now knowing he added a almost $2K item onto the cost without even asking, I feel duped and would not go back there or recommend anyone to his sales lot.

Vision Kia Canandaigua got undercoating spots all over my car along with several scratches, and…read moresaid they'd take care of it, brought it in and they did NOTHING, the same marks were all still there! Talked to their "Sales Manager" Johnny G, he said he'd have call his body guy to come in and handle it, now he's ghosting me. I'll just get my car done by a LEGIT detail shop then take them to court as well as report them with the DMV for being shady. DON'T EVER BUY FROM Vision Kia Canandaigua! That dealership is a joke, every person I spoke with from sales to finance to service had ZERO idea what they were doing!! They switch out sales people every week too, so you really have no one to turn to if you have any questions, comments, or issues.

I rarely write reviews, but this experience was so unacceptable that I feel obligated to warn…read moreothers. I found a vehicle online while I was still outside the country and called the dealership to ask a simple question: if I placed a deposit, could they hold the car until I arrived in the U.S.? From that moment forward, what should have been an easy, straightforward purchase turned into one of the most disorganized and frustrating customer experiences I've ever had. First, I was shuffled between multiple salespeople who clearly had no idea what was going on. Even after I placed a deposit and purchased the car, both my husband and I continued receiving calls asking if we were interested in the vehicle. We repeatedly had to explain that we had already bought it. That alone should tell you how poor the internal communication is. As my arrival date approached, the experience actually got worse. The final salesperson assigned to me communicated in an incredibly rude and dismissive manner when I asked basic questions about the pickup process. When that interaction deteriorated, I was handed off yet again--this time to a manager. I kept that manager updated while traveling from the airport to the dealership and told him exactly when I would arrive. I respected his time. He did not respect mine. When I arrived, no one seemed prepared or even aware I was coming. I was asked to sit and wait while the staff appeared confused about my purchase. The same manager who had been messaging me beforehand came over, shook my hand, told me he had somewhere else to be, and immediately passed me off to someone else. That person then sat in the car with me and openly admitted that she knew nothing about the model. This was my first hybrid vehicle and my first car purchase, and I drove off the lot knowing absolutely nothing about the car, its features, the warranty, or even the basic operating information I should have been given. No walkthrough, no explanation--nothing. Ironically, if you look through this dealership's Google reviews you'll see happy customers posing with giant red bows on their cars, smiling in celebratory photos as staff members make a big moment out of their purchase. That's clearly the experience they want to showcase. My reality? I got a quick handshake, almost no explanation of the car I had just purchased, and was sent on my way. Unfortunately, the problems didn't end there. Fast forward to now (Purchased in Aug) the vehicle began exhibiting alarming issues. Today , the car started ringing warning sounds and would not accelerate beyond about 20 mph. When turned off and restarted, it would suddenly lurch forward and accelerate rapidly with very little pressure on the gas. This happened while I was driving on the highway with my children in the car, causing dangerous speed-ups followed by immediate slowdowns. It was genuinely frightening. When I contacted the dealership, they refused to take responsibility for the situation. Let me be very clear: I found the car myself, called them, offered my money, and practically handed them the sale. Despite that, they managed to mishandle every step--from communication, to pickup, to customer service afterward. During my visit they even tried to excuse the chaos by explaining that the salespeople who had been communicating with me had been let go. That explanation doesn't inspire confidence--it raises even more concerns about how this dealership operates and why they seem unable to retain staff. Between the disorganization, the disrespectful communication, the complete lack of professionalism at pickup, and now serious issues with the vehicle itself, I regret ever doing business here. If you value professionalism, safety, and basic customer service, do yourself a favor and avoid this dealership. I MISS Volkswagen so much!

This dealership has gone downhill in the last year. I purchased my car from them in 2015 and…read morealways brought it to the dealership for service. When I bought the car, part of the deal was "free oil changes for life". In the last 6 months I've been told twice that they no longer honor that because it's under new ownership. When you buy a business, you should honor all commitments made to customers that have been faithful to the dealership for the last 8 years. After complaining about this last time, they did change the oil for free, but refused when I brought it in this time. Today I was told that the car needed to have the rear brakes replaced...again. We just had all new breaks put on and within 13,000 miles, they want me to replace them again. They are not willing to honor or stand behind the work they did, and wouldn't even offer a discount based on their poor installation or use of crappy parts. I used to love bringing my car here for service, but it's become an unethical service department and I will never buy another car from here again.

I took my car in for an oil change and a week later I tried to pop open my hood but realized they…read morehad broken something in the release mechanism. I took the car in again and was told that I broke the mechanism even though they were the last ones to open and close the hood and I would be charged $159/hr to get it diagnosed. Worst service I have ever seen.