I just bought a new Jeep Grand Cherokee. I could not be happier with both the deal and everyone who helped me. Tristan helped me with everything until I felt comfortable with the car. I have used their service department for several years and they are the reason I went to this dealership when I was ready for a new car. read more

My husband bought from them and gave them an a+. Good service not pushy. I prefer West Herr in East Aurora. My go to would never change

Terrible dealership!!! Nothing but a run around. Get ignored without any answers. Find other places to buy a vehicle.

I took my car into Paul Brown for recalls and because all those little annoying lights on the dashboard kept coming on. After the 1st trip they had to order parts for me - understandable. My son took the car back when the parts came in and, after a couple hours, headed home only to have all the lights come back on only a couple blocks away. He headed back to Paul Brown where finally they said another part was needed & quoted him the price of $164 for it. Five hours waiting that day & still no fix. Yesterday we went to get that last part installed and questioned why I had spent over $1000 and was still not fixed. I didn't really get an answer to that but was assured that no labor would be charged to put this last part in. Three hours later I'm looking at the bill and, yes, they didn't charge labor but instead my latest part cost me $385 plus tax instead of the $164 they quoted. I guess that's the "labor-included" price. Not happy & will not go back there ever again. read more

I went to the car dealership today to potentially purchase a new car. This is my first time financing a vehicle and I wasn't really sure what to expect. Chase was wonderful; the whole process went smoother and faster than I had anticipated. He was patient, kind, knowledgeable, and honest. Both he and 'Jimmy P.' steered me in the right direction and I'm happy to say I drove off the lot in a beautiful 2016 Jeep Compass that suits both my budget and personal taste. Thank you so much, guys! You made this experience not only painless, but enjoyable! You've created a loyal customer! read more

Very friendly helpful staff; excellent customer service; purchased a Jeep Commander recently and couldn't be happier!!!

Recently traded in and bought a new car. Jason our sales rep was a thorough professional. They are fair, there's no pressure and they work to help you get what you want. Their service department is also excellent. Highly recommended! read more

Well, I found Paul Brown through a radio commercial (WPIG) so I decided to go to the website and check it out. I found a used vehicle that I was ready to put my wife into. 2012 Hyundai SantaFe. (stock PR2395A) .So we decided to take a 2 hour drive from Niagara Falls, NY to look at it. It was a very nice vehicle, and we were both happy with it. However, once we had got there, it seemed to be a cluster of an operation. I decided to keep my sales person in mind (Mary Colley) since I had talked to her on the phone. We waited about 20 minutes before we met with her. I could of talked to someone else. Then, Mary had to find a dealer License plate so we could drive. Vehicle did have a few issues- CEL was on, Radio did not work, and a seat was ripped in back. Now the fun part... When watching the video online on the vehicle, the CEL was on. Vehicle has been in there inventory since May (120+ days as we were told by Mary) Now this is something we couldnt take home that same day because CEL would have to be fixed, so that means we would have to drive back another day, 2 Hours to buy it and another 2 to drive back home. $9999.00 was price. I said take $500 off for a vehicle that was not even ready to be delivered, fix seat, and radio. My offer was for $9499.00. We were counter offered and told they would fix CEL and give us $200.00 towards a radio. They claim they did not know anything about radio issue. We were not happy with that and walked out. Now, you would think that a vehicle would be ready to be sold from a "DEALER". I would not of minded driving another 2 hours if my offer was accepted. I even told Mary right off the bat that I am a service department manager from another dealership back home. You would think that if that was told to me, they would do everything ! Lets get this person into a car! No efforts were made to keep us there and sign. Now if the vehicle is going to auction, because it is on the lot too long, they will not get what they want as a lot pricewhich they could get from the average person. Now would you rather loose $500 or maybe $2500? (not saying they will loose that amount. could be +/-) They might break even, take a loss, or a gain. who would know? Definitely would not recommend or go back to buy myself a New Truck! read more

Paul Brown has always had great service. We bought 2 cars in the past 2 years at PB with service being a deciding factor. Sales staff are easy to work with and work hard to meet your needs. read more

Just purchased my third vehicle within two years from them. The first two deals were fair, and we are happy with the vehicles. The third was a Jeep. After taking possession, I discovered the transmission required repairs. I ask about trading out, as all final paperwork was not complete. They offered a warranty repair, or trade, but would not give a firm price until title work was completed. They then offered an inflated price on another Jeep that I was interested in. I opted for the warranty. They will not be my "go to" dealer, as I will shop other dealers as well. read more

I recently just purchased a 2016 Malibu from Jordan at Paul Brown. I absolutely love my new car !! Jordan went out of his way to help me get the car I wanted. He was very friendly and easy-going and I didn't feel rushed to make a decision that day which made the purchase a lot easier for me. Overall the purchase was easy and I felt like I could actually trust the dealership. I would definitely recommend seeing Jordan if you're looking to buy a car he was great !!! read more

stopped at paul brown to look at some cars and get my truck appraised for trade . I wanted to look at a pick up and a van and asked them to work out deals on both for me to compare . they only worked the deal out on the more expensive truck and offered me 14500 for my truck .my truck blue book trade value k is from 19000 to 22000 . so it looks like the dealer for the people is out to get the people .they proved to me there crooks. read more