My son has had his car in this place for over 3 weeks for an electrical problem, he keeps getting…read morethe run around like the mechanic that's working on it isn't here today, or we have other cars to work on besides his, good God people your there to service cars and make the car owner happy, this place is a rip off, going to cost a fortune if my son ever gets his car back. I would not recommend this place to anyone!

olean and surrounding area, beware of the olean dunn tire!…read more this branch is ran by crooks. caught them red handed. better believe me! i'll give them 1 star for not charging me for mounting another tire i had after busting then lying and destroying my other tire. beware

I went in to have my tire patched due to a nail and was hoping that I wouldn't have to wait around…read moreall day for my car to be seen. Gratefully, I was in and out in about 30 minutes with a patched tire. It was a little expensive, $38 for a tire patch, but I'm from out of town and appreciate the efficiency and speed of the repair. They didn't try to upsell me or do any other repairs although my car is older. Service was fast and friendly and I had no issues.

I took my RV tire and wheel to be mounted there, because they had Nitrogen. When I went to install…read moreit on my RV I noticed they did not line up the paint dot on the tire with the valve stem. The dot is the lightest area of the tire from the manufacture to assist in balancing the wheel. So I look for weights on my wheel and there is none. I had to take it to another tire place to have it balanced. It took 4oz of weights. It hard to believe that I have to baby sit a tire store on how to install and balance a tire. Now I'm not sure if I even have Nitrogen in it.. Never to return

No just NO! This place is the epitome of taking advantage of…read morepeople they assume don't know the actual cost off parts or how long your typical jobs take. They way over charge almost double on some parts and way over charge the labor by telling you it will take hours more than necessary...if it takes hours more than anywhere else would take get rid of your garbage dumb mechanic or eat the cost of time you con artists. I've modified my own demolition derby cars and driven them! I've done my own brakes! I've changed my own oil a million times! I've had jobs ordering and delivering parts and paint to shops in high school(WNY), college(TX), and grad school(Long Island)! Don't look at me with a Coach purse, makeup, and long nails and ASSume I'm a clueless female that's an easy mark to overcharge like that... it's not happening because I'm going elsewhere. I saved $675 by getting my parts from Randolph Auto Supply and having them delivered to Tuneys in Kennedy instead. B&B auto in Randolph also quoted $600 less than Bouch's too while using Auto Zone for the parts. The other job Bouch's quoted ~$700. West Herr VW in Williamsville did it for $520.37(I have the receipt next to me on my desk while I write this) and WHVW gave me a loaner new Jetta while they waited for the parts to come in! DO NOT be fooled by the swindlers at Bouch's.

they overcharged me on parts. was charged $600 for less than $400 worth of parts. I price checked…read moreparts from (NAPA) same place they bought them. when I confronted them about this overcharge, I was given a handful of bullshit excuses. none of which make sense. i concluded that they would rather have that extra $200 of mine in their pockets more that having a repeat customer. VERY SHADY BUSINESS!!! do not make the same mistake that I did unless you're rich and don't have to work for your money like I do

If I could rate this 0 stars I would. My car broke down on me last Sunday halfway between Olean and…read moreRochester. I live out of state and was due to leave New York Tuesday to get back to work. Every place around was closed but I was staying in Olean for the time being so I had my car towed here. I seen this placed worked on foreign cars so I thought this would have been my best bet. I stopped by there Monday morning to let them know it was my car and what was going on with it. He said he had appointments to get to first and then he would take a look at it. Not a problem at all as I understand this. I called again Tuesday morning to see if there were any updates and see if he knew what was wrong with it yet, he started yelling at me over the phone saying that I was not giving him enough time to work on it and he wasn't expecting it (like it was my choice my car broke down and wouldn't start) and to have it towed somewhere else. So I did and got it fixed that same day even though there were "other appointments". People who know what they are doing can fix repairs or at the very least diagnose a car very quick. To top it off he even had the nerve to charge me a diagnostic fee and wouldn't release my vehicle to the tow truck company until it was paid although he could not tell me what was wrong with it. There for he did not diagnose anything. Horrible customer service skills and clearly horrible work skills as he couldn't figure out what was wrong with it. Do NOT bring your vehicle here!

From the owner: This facility is a full service auto repair center, with ARI fleet and Enterprise fleet services…read moreavailable. Whether it's a truck or car, American or Foreign, personal or commercial, Junior Peters offers tire sales, tire rotations, brake service, fuel system service, transmission service, tune ups, glass repair, NYS inspections, Collision Estimates, Used Auto Sales and so much more. Our business takes quality and customer service seriously. Honesty and Excellence is a requirement for this business to be open. As a Auto Plus Service Center, we follow a strict Code of Ethics so customers will know up front what to expect. As part of this code, we pledge to: Perform high-quality diagnostic and repair services at a fair price, using quality parts. Employ ASE-certified technicians in all areas of work performed and have a NYS DMV Body damage Estimator on site. We are dedicated to customer satisfaction. We exercise care for the customer's property while it is in the shop's possession. We provide a system for fair settlement of customer complaints, should they occur. We maintain the highest standards of the automotive service profession. This facility is operated under the influence of God & Jesus, with out them this business has no need to exist.

Waited over an hour for a scheduled oil change. My car was in the parking lot finished and never…read moregot checked out. The place was swamped and could have used more staff. Also, I paid for upgraded service and did not get the vacuuming or windshield cleaning. Waste of time and money, I will never be back.

My mother went in to get two new tires put on her car. She had run a curb and now was running with…read morea donut tire on one side. When she got to Walmart, they told her she needed 3 tires. Since my mother couldn't afford the third tire at the moment, she advised them to change the original two. When she picked the car up, Walmart had changed two tires, but the donut tire was still on the car. How can a professional leave the absolute worst tire on the car and change two others while blaming it on the customer? I'd think it's 100% obvious when someone pulls a car into the bay with a donut wheel on it which tire the customer without a doubt needs replaced. They took advantage of a nice old lady.

I was able to get my car in within 2 hours to check on a leaky tire. Fixed quickly and cost $32…read more They are always busy, so that tells you they are popular. I've had other services here as well and was always satisfied with the work. The people I have encountered are friendly and professional.

I called at 3:30p to get an appointment for a slow leak in my right rear tire and they were able to…read moreget me in the same day at 6:00p. Service took about 30 minutes and cost $32. I had no issues and would go back there if a similar repair is needed.

They are honest and great people. Great prices and quick to have the vehicle back to you.read more

I have an older car where its power steering started leaking extremely quickly. Took it into a…read moredifferent shop who quoted me $750 to replace the hoses where the leaking was, figured I'd call around and shop for prices, Robs Riverside quoted $500 (if that was the problem and if everything went smoothly, which I completely understood)I was thrilled to save money, they were SUPER accommodating when I had to reschedule last minute. When I brought the car in they were able to fix it for $182 with replacing a hose and cleaning off my back tire which made a new noise when I drove it to the shop, I am SUPERR appreciative of the care they took to my older car and the price was amazing. The car ended up making it all the way to Buffalo and back a few hours later Super friendly staff and I will definitely be going back