There aren't enough stars for this review! On June 4, 2024 we were stranded on the side of 86 East…read morewith lots of traffic! After waiting over 2 hours for another towing company and eventually was a no-show, EMR was contacted by our insurance company. They responded in no time! Our short school bus was towed to an awesome garage in Cuba, NY. This company's customer service is above and beyond. Jason and his wife make a great team and my husband and I would recommend them for any towing, assistance, or recovery that anyone would need. Thanks so much for being such a credit to your industry and two very awesome people.

My son slid his truck into the ditch and was definitely stuck. And the road was ice covered - I…read morecouldn't even get to where the truck was buried. Hell I couldn't even stand on the road w/out holding onto something. Fortunately, Jason was able to dispatch immediately and was able to recover the F250 without any damage. Professional and Safe. Certainly had the tools and the knowhow on how to execute the recovery. Impressed and glad I called EMR.

Yesterday, while my daughter was driving back to Bonnie's from where she was doing her observation…read morehours, she hit a pothole (on route 86), and got a flat tire. She is safe, car is good, we live in WNY so, we're going to have winter potholes. But, HUGE learning experience I need to share! she did great, pulled over as far as she could, "called AAA" (I have now learned it's all done on the app), filled out the questionnaire- do you need a ride (or something similar), she checked yes. It then shows you the time when to expect AAA. 16 minutes later(great response time), the flatbed arrives and pulls in front of her simultaneously a vehicle pulls behind her. Here is where you need to pay attention ! A gentleman gets out of the car that's behind her, walks up to her driver side door and says are you OK? She says yes thank you for asking. I have a flat tire he says do you need a ride? Victoria says yes I need a ride, I checked that box on the app. he doesn't respond. She then says to him my dad needs to know if the tire is salvageable and is the rim salvageable as well? He says after looking at the tire your rim looks good but the tire is not salvageable. She says OK can you take a picture so I can send it to my dad, he takes her phone takes a picture of the tire gives it back to her. In the meantime, the very honest and trustworthy tow truck driver gets out of his truck goes to Victoria's vehicle and starts to hook things up and says to her, "do you know that man?" she says "no I thought he was with AAA," the tow truck driver says to her,"he is not,and I know him and he's weird." He has her get in the tow truck with him and he safely brings her back to Bonnie's. Praise God there are kindhearted, trustworthy people out there. My point from this post is - Obviously be careful. But also, rightfully so, it made sense to Victoria that there was the tow truck and a car arriving at the same exact time almost as if they were together! Tell your kid only to talk to the AAA driver! In her mind AAA sent an uber driver for her and a tow truck driver for the SUV. That made sense to me too. I am forever greatful for the protection the AAA driver gave my daughter and made sure she was safe!

Staff all the way from receptionists to shop workers are AMAZING! They are so welcoming, friendly,…read more helpful, knowledgeable, and work closely with insurance companies so you don't have to. The lobby is comfortable, clean, and stocked with a large selection of complimentary things like water, soda, k kups, snacks.... They take a very long time to do the work and all of their loner vehicles are out because of it, BUT they are AMAZING. You can't tell that the vehicle was tboned with huge gouges and tears in the metal so it was worth paying for a rental for months. You honestly can't tell it was completely crumpled on one side. They also detailed and washed it after. Wow just wow.

Unfortunately got hit and run for the first time ever and was a little reluctant to get repairs…read moredone away from home. I was recommended Mallery's by the cop who wrote up the police report and could not be happier with their service. Alyssa at the front desk was extremely helpful and knowledgeable in the claim and repair process. Their waiting area inside is clean and cozy should you have to stick around a little. Repairs came out great and I would recommend this shop to anybody else in the area.

Was traveling on the highway through NY and at about 11PM in the middle of nowhere, a dear darts in…read morefront of my rental car and disables it and I roll to a stop on the side of the highway. It's 30 degrees outside and had no power to use the heater so we were stranded. The rental agency calls for a tow truck for the car and a pay ride for me. The personal ride never shows up, saying it's too far out in the middle of nowhere. Four Seasons showed up in a timely manner. They thought they were coming to pick up a vacant car, but ended up coming to our rescue. I was also traveling with a small doggie. They welcomed me and my little girl into the cab. They gave us a ride into town and even delivered us safely to a motel and waited to make sure we were able to secure a room. I don't know what we would have done if we stayed stranded on the side of the road in the cold. As they were vested in the story, they also ended up coming to our rescue once again when again, we couldn't get a pay ride to pick us up from the motel the next morning to get us to the rental car agency 100 miles away. They came to the rescue by having a family friend give us a ride, willing to do it for what the pay ride fee would have been to do it. If they wouldn't have helped us with that, there is no telling how long we would have been stranded at the hotel with no way to find a ride to get out and back on the road. Four Seasons went way above and beyond the call of duty, they were amazing and we are forever grateful to them for literally saving our lives. No telling how long we would have lasted stuck in 30 degree weather. Thank you Four Seasons!

From the owner: 30 years of service. Our full-service collision shop offers a professional, free estimate taking…read morecare of your complete auto body needs from start to finish. We offer classic and muscle car restoration. 24 hour Towing Service. AAA Provider.

The Scarlet Vetter says.....Shortly after I left home one day this week, my car's automated system…read moreindicated a drive train malfunction, so I turned around and went home and called AAA to have it towed to the dealership. This company was dispatched to tow it for me. They arrived promptly, with the right equipment--a flatbed truck. The driver was super courteous and efficient and he had the car loaded and off to the dealership very quickly. In the morning, the dealership confirmed that the car had arrived safe and unscathed from its adventure the night before. I would highly recommend this business for its towing service.

Bud's is one of the best in town they care about the customers and the vehicles new to old to…read moreclassic cars best rates around. Thank you for the help with me locking my keys in my car

From the owner: Bud’s Towing & Recovery is a reliable and professional towing service dedicated to providing…read moreexceptional roadside assistance and vehicle recovery solutions. We are committed to serving our community with prompt and efficient service, ensuring peace of mind for our customers during their most stressful moments. Services Offered: 24/7 Emergency Towing: Whether it’s a breakdown, accident, or other unforeseen circumstances, our team is available around the clock to assist you. Roadside Assistance: From flat tires and jump starts to fuel delivery and lockout services, we offer comprehensive roadside support to get you back on the road quickly. Long-Distance Towing: We specialize in transporting vehicles over long distances safely and securely. Specialty Vehicle Towing: Our trained professionals can handle motorcycles, classic cars, and other specialty vehicles with care. Accident Recovery: We work closely with local authorities to provide swift and efficient recovery services at accident scenes.

I went in to have my tire patched due to a nail and was hoping that I wouldn't have to wait around…read moreall day for my car to be seen. Gratefully, I was in and out in about 30 minutes with a patched tire. It was a little expensive, $38 for a tire patch, but I'm from out of town and appreciate the efficiency and speed of the repair. They didn't try to upsell me or do any other repairs although my car is older. Service was fast and friendly and I had no issues.

I took my RV tire and wheel to be mounted there, because they had Nitrogen. When I went to install…read moreit on my RV I noticed they did not line up the paint dot on the tire with the valve stem. The dot is the lightest area of the tire from the manufacture to assist in balancing the wheel. So I look for weights on my wheel and there is none. I had to take it to another tire place to have it balanced. It took 4oz of weights. It hard to believe that I have to baby sit a tire store on how to install and balance a tire. Now I'm not sure if I even have Nitrogen in it.. Never to return

Adam always goes above and beyond. Somehow time after time being swamped with work still makes time…read moreto get you in to diagnose the problem. Been coming to him for years and is always my go to guy that knows his stuff.

No just NO! This place is the epitome of taking advantage of…read morepeople they assume don't know the actual cost off parts or how long your typical jobs take. They way over charge almost double on some parts and way over charge the labor by telling you it will take hours more than necessary...if it takes hours more than anywhere else would take get rid of your garbage dumb mechanic or eat the cost of time you con artists. I've modified my own demolition derby cars and driven them! I've done my own brakes! I've changed my own oil a million times! I've had jobs ordering and delivering parts and paint to shops in high school(WNY), college(TX), and grad school(Long Island)! Don't look at me with a Coach purse, makeup, and long nails and ASSume I'm a clueless female that's an easy mark to overcharge like that... it's not happening because I'm going elsewhere. I saved $675 by getting my parts from Randolph Auto Supply and having them delivered to Tuneys in Kennedy instead. B&B auto in Randolph also quoted $600 less than Bouch's too while using Auto Zone for the parts. The other job Bouch's quoted ~$700. West Herr VW in Williamsville did it for $520.37(I have the receipt next to me on my desk while I write this) and WHVW gave me a loaner new Jetta while they waited for the parts to come in! DO NOT be fooled by the swindlers at Bouch's.

They are honest and great people. Great prices and quick to have the vehicle back to you.read more

I have an older car where its power steering started leaking extremely quickly. Took it into a…read moredifferent shop who quoted me $750 to replace the hoses where the leaking was, figured I'd call around and shop for prices, Robs Riverside quoted $500 (if that was the problem and if everything went smoothly, which I completely understood)I was thrilled to save money, they were SUPER accommodating when I had to reschedule last minute. When I brought the car in they were able to fix it for $182 with replacing a hose and cleaning off my back tire which made a new noise when I drove it to the shop, I am SUPERR appreciative of the care they took to my older car and the price was amazing. The car ended up making it all the way to Buffalo and back a few hours later Super friendly staff and I will definitely be going back