The first time I used Geekatoo I wanted to sync my Outlook with my Android phone calendar. Having used their Chat to get an agent, they kept me waiting 30 minutes, juggling my call with other calls as the Geek kept disappearing and telling me to hold on. Finally they assigned a Geek to access my computer. It took the Geek 5 1/2 hours before I finally got really annoyed having asked several times if perhaps he could find someone else or ask someone else. I then insisted on his supervisor and he cut me off the call. He called back 10 minutes later to say 'we had been cut off' which was an obvious lie, and he still did not put me through to a supervisor. I then hung up and emailed the CEO about their bad service and within 3 minutes had an informed individual who only took an hour to set up my Calendar. The second time I used them was for the removal of a potential virus. I had the same wait experience with the Chat support that they advertize as 'immediate', then was assigned the same Geek as the first time! He did check the computer - in between long periods of not attending to the 'Next" step required, and then logged off at the end not having answered any quesitons about what had happened. Not a great experience. read more

What a God send!! Hello Tech really saved me. I found Hello Tech on Google and called when I could not figure out how to save my PC and work. I was in a panic, despite my craziness (remember I was in a panic) the appointment person on the phone was calm and patient. He listened to all the things I thought was wrong with my laptop and the steps I had taken to remedy the situation (and probably served to compound the problem). He then set my appointment. A confirmation email was sent to me regarding the appointment and who I should expect to make the service call. The Tech assigned to my service ticket sent an email to remind me (as if I would have forgotten) of the upcoming appointment. On the appointed day the Tech arrived on time, was professional, patient, attentive, judgement-free, responsive and creative in solving my problem. He was fantastic!!! The company Hello Tech is fantastic. I would not hesitate to call them again if the need arises. read more

Hello Tech was hired by Samsung to help us link our iPhones to our new Family Hub fridge. Once Samsung placed the order with Hello Tech, we were contacted within a surprisingly short period - maybe less than 30 minutes. I requested a Tech for the next day. An appointment was provided only 24 hours later than the one we had requested on line. I was truly amazed! The representative was prompt, courteous and above all VERY knowledgeable. He quickly ID the issues we were having with programming our iPhones to the Samsung Family Hub and provided prompt solutions. He then walked us through the uses of each of the Appa and functions to ensure we understood the difference between linking an iPhone and a Samsung phone to the Hub. He departed only after answering all our questions - and more. If he is the indicator of the support Hello Tech provides; then they do excellent work! Well done indeed!!! read more

I stayed home on a holiday weekend to have my large screen TV installed. No one showed up or called to tell me what was going on. When I messaged the company, the person I was messaging with was not allowed to contact the contractor directly- so we waited an hour to hear anything from the "team" that would speak to the contractor and get back to the employee who then got back to me to say that the contractor was not coming. Why do many layers of secrecy surrounding the person coming to install the TV- why did they not contact me directly or the person communicating with me. Now there is no way to review that person/company directly so I am reviewing HelloTech- they have no control over the contractors that they send to your house- so if they don't show up- you are out of luck. I would never recommend this company to anyone! read more

The tech arrived on time, he called me before he arrived to let me know that he was on his way and got here promptly at 12 pm as requested. He was very friendly, good personality and extremely knowledgeable about what I needed to have done and was done with minimal effort which was a bonus as I was extremely worried that I might have lost everything but luckily he was able to recover the computer for me and put it back in a usable state so I can continue working on the projects and sessions I had on there. read more

Great service. Chris was very knowledgeable, friendly, and patient. I made an appointment for Saturday morning, but Chris called me within minutes of making my appointment at 9:30pm, and was able to remotely check my computer and clean it up. I didn't have to spend another day worrying about possible malware on my computer. I'm very happy with the service and will definitely recommend this company to everyone. They are more reasonably priced than the "Squad", and certainly have better customer service. read more

Our Tech was Jeff West. He was scheduled to install our Ring door bell. He arrived promptly on time and got to work immediately. Our house was built in 1965 and we didn't know if and how he would be able to install the door bell. With his professionalism and knowledge, he was able to get the job done. His ability to solve problems on the spot was fantastic. Thank you HelloTech for scheduling the right person to help us! read more

After trying to resolve an issue myself without success, I found Geekatoo online and decided to give them a try. Scheduling an appointment was easy and fast. Johnny, the technician, arrived for the appointment as scheduled and quickly resolved the problem. He was very knowledgeable and friendly. Excellent communication throughout. I will definitely use this service again. read more

I have called hellotech out to my house to install ring doorbell and also hang two TVs on the wall. I could not be happier with their work. I would definitely recommend them to do other stuff in my house .I will be calling them back.Both technicians that have come out to my house have been very professional and knowledgeable about what they are doing. read more

I thought this was one of the best computer support experiences of my life! Richard showed up to my office (very convenient), and went above and beyond in explaining everything to me and spending the time to thoroughly fix my laptop and explain how to keep it at peak performance. He answered all of my questions and I feel much more informed now. read more

Service Technician was exceptional!!! He was terrific, patient, knowledgeable, excellent, experienced. A technician was able to come out the same day that I called Geekatoo. He arrived exactly at the time that he said that he would. Very friendly and professional. I am very happy that I chose Geekatoo!! I will forever remain a customer! read more

Jimmy phoned ahead & confirmed arrival time. Patiently sorted out all kinds of technical, mechanical, and wiring problems with TVs, DVDs, VCR, Roku. Specified what I should write down as the instructions specifying which of the 8 different remotes to use for each TV & piece of equipment. Parted with a smile and handshake. The best. read more

This was a great experience. They scheduled a same day appointment (there are a lot of geeks here) :) My geek was knowledgeable, easy to communicate with, and fixed my problem in 15 minutes!! Would absolutely use this service again. It's like the "UBER" for Technology! (plus they were faster and less expensive than Geek squad)! read more

Jonathan V. was promptly on time, very professional and friendly. He explained everything: he did a phenomenal job! Please, let him know he is an excellent employee and represents Hello Tech and himself very well. Thank you Jonathan for your service! My family and I started enjoying watching our mounted TV immediately after. read more

I used their chat feature to make sure they could provide the services I needed, then booked the appointment right then through the chat. The Technician, Jesus, was friendly, knowledgeable and fast. Very pleasant experience. Happy with the TV mount installation - took less than 30 mins. Would use them again in the future. read more

Excellent tech (above and beyond the call of duty), excellent service, excellent knowledge, relaxed and friendly. Probably the best experience I've ever had with a technician performing services for me! Geekatoo should be proud to be represented by Mustapha! I'm thrilled with the results! read more

Our tech Mr. Timothy Grant was awesome. He was very knowledgeable about the whole system, even when our antiquated doorbell decided not to work; he was able to fix it. We received pleasant service with a smile. He was able to answer all of our questions and helped us with the phone setups. read more

Great service! Handled remotely. Very user-friendly The Geek who helped me kept working even as I had to leave to go to a doctor's appointment! I came home from my appointment and the problem with my mac and my email server was fixed! Would totally recommend to anyone. read more

We had a problem with gaming systems that probably could have been solved by techno-savvy people. But not by us. So we called HelloTech, Jimmy came and diagnosed the problem, had to get equipment to fix it and come back -- which he did. Very dedicated, very friendly. read more