If you want your brand-new car to come back looking like a used one, this is the place to go…read more My car was damaged by a dangling power line -- the roof paint was scraped, and the sunroof needed to be replaced. While the paint and sunroof work look decent, the condition my car was returned in was nothing short of embarrassing. Every window inside the vehicle, including the rearview mirror, was coated in a strange film or haze that wouldn't come off with normal cleaning. The clip for my sun visor was broken -- I went to move it, and the entire visor fell down. The in-car microphone was left disconnected, and some kind of glue, paint, or paste was smeared all on both the driver and passenger seats. On top of that, there were dirty handprints all over my tan headliner. When I complained, I was told to bring the vehicle back so they could clean up their mess. I reluctantly agreed. Upon pickup, I was told my car had gone through a quality check *and* a follow-up quality check by the manager. Based on what I saw, they must have a very different definition of "quality." The haze was still present on the windows -- an employee even admitted they had no idea what it was and that it was "extremely hard to get off." (Let's be real: you know what it is. You just don't want to say.) They did manage to clean the substance off my seats, and they reconnected the microphone and repaired the visor. However, the car was returned with more dirty fingerprints on the headliner, and a section of it wasn't even clipped in -- my husband had to fix it himself. After a couple of days driving it, I noticed that the rearview mirror mount was either scratched or had some kind of substance on it, too. Their attention to cleanliness and detail is extremely poor. I would not recommend this shop to anyone. The only reason I went there is because Bell Honda said they use this shop for repairs on new vehicles. I also had a warranty issue for a rattling window -- which they claimed they couldn't replicate. Would not recommend this shop.

Bell collusion center is a top notch repair facility. They keep you updated throughout the whole…read moreprocess. My vehicle was repaired ahead of schedule. Good, clean facility. Professional and friendly staff.

Well the secretary is awesome got the phone calls out on time got the mechanic out to my house on…read moretime, the mechanic Brian explained a lot of issues that I have with the vehicle got in did his analysis ran a check on my electronic gas pedal in throttle body cleaned what was wrong with it that's all they needed he did it in a timely manner and I was happy

I've had to have my windshield replaced twice in less than 6 months - thanks Arizona freeways, ugh…read more I love having a newer car, but it's quite the hassle sometimes with all of the requirements, cameras, sensors, etc. The first time I got my windshield re-calibrated I thought I HAD to go to the dealership, drop my car off and wait all day for it to be done. That wasn't fun. The second replacement time around, I was thankful to be referred to Jacob at Automotive Technology Services. Instead of having to drop my car off all day long, it was done and ready in just a couple of hours. Jacob has a great shop, and you can tell he takes pride in his work and work space. He explained the whole process as it was being done, and now my car is nice and safe to drive again. Skip the dealership hassle and go to Jacob at Automotive Technology Services. Dude knows what he's doing!

This place came recommended to me and I can see why. The owner is friendly and fair. As a women, I…read morehave been scammed in the auto department before so I am cautious. This place is not only honest but speedy! great customer service. I will be recommending to anyone interested.

I have been a customer at chapman for over 5 years and i have spent several thousand dollars with…read morethem.I took my wifes car in for a trans service. A few months later the lower engine cover fell down. When i looked at it most of the screws had fallen out and the rest were only finger tight. I then checked the trans fluid and it was black. I called a few other shops and they said you must flush this model 3 to 4 times because most of the fluid is in the torque converter.I went to chapman to speak to Ryan. I told about the cover falling off and what should have been done. I was just trying to help his guys but he took exception and told me to find another shop from now on. A lousy way to run a business.!!!!!!!!!!!!!! Ryan added a response not true. I called two days and asked them to call me.Ryan never called. I never said i was mad. I told ryan i had them done someware else. I never brought jobs that i starded at home. This alot of BS from ryan

They use the cheapest parts and charge like it's OEM. They have no pride in their work. They…read morewould live for you never to call them after you have issues. All they want is your money. When they cannot fix your issue, too bad for you. There are better shops that fix things the first time and don't overcharge.

Have had good service for 5 years. They are friendly and have helped me with documentation. I…read morewould recommend their service.

Wilhelm Automotive has been taking care of my daughter's car for a couple of years now. They are…read moreALWAYS helpful, kind, upbeat and professional. The work is ALWAYS done on time or early! Pricing for repair work is very affordable. We've never had a problem, never been disappointed and they are ALWAYS quick to respond with important communication. It is nice to have a reliable place that does business with honesty and integrity. I HIGHLY recommend these guys!

I'm sharing this for anyone going in for services. I called on a Tuesday looking to get a…read morereservation for an oil change. The gentleman said I could just walk it in Friday morning. I then asked about pricing because it had been some time since I'd been to Wilhelm, they did my oil changes about 3 times in the past but the past few times had been booked. The gentleman said $45 and there are also some coupons they can give me. I said GREAT! Thank you. They open at 7:30 so I dropped my kids off to school and made it there at 7:20. Got checked in, handed over my keys and walked home. I get a call shortly later after receiving my car report. I asked about them adding wiper blades that needed replacing. They said it would be $16 for each side. Then he continues to tell me that the price of my oil change for that day was $74.46 as seen on the estimate. I explained I had a sheet from them and that also the gentleman had stated $45. His response, "so you can't afford the windshield wipers today, ok so it'll be $xx. I explained that I had budgeted for the oil change, I'm a widowed mother and a $5-10 difference is what I budget but not a $30 increase. He said I had $11.43 in my rewards account and they would deduct that. It still came to $63.03. Prior to this, I've never had an issue with this company. Always kind service. I felt let down. I think a lot of businesses once they are established find a way to take advantage. Attaching pictures of everything for reference. Just be careful, to me it seemed like a good old bait and switch. They wouldn't honor the oil change special and now they took my rewards as well. I won't be back.

Late last year the plastic clip which holds my plastic front bumper to the fender broke loose and…read moreafter several months the bumper started getting lower and lower. I used some duct tape to hold the bumper to the car and contacted several collision centers to get a ball park quote and was horrified at the astronomical amounts some were quoting over the phone. I contacted Chapman Collision on West Bell Rd, made an appointment to get an estimate and unfortunately it took several phone calls and two weeks before I got a response i.e. a quote estimating the cost of the repairs. I made an appointment to drop the vehicle off and on the scheduled day dropped the car off and was told it would take 3-5 business days. I got a call back about 10 days later letting me know the vehicle was ready. They did a great job, matching the paint perfectly and gave me tips on how to get the duct tape residue off from the fender. They also washed the car better than a car wash had in the past. The final price was about $30 more than the estimate because they could not use the old clip which attached the bumper to the fender but they explained ahead of time that that might be a possibility. Despite the wait to get the estimate and the time it took to do the actual work the result was well worth the wait. I would take my vehicle here again if I had to.

I trusted Chapman Collision to repair my vehicle properly, but it was returned to me in worse…read morecondition than when it arrived. Despite multiple attempts (6) to get the issues resolved and already filing complaints with the Arizona Attorney General and BBB, I've been met with frustrating silence and poor accountability. The service I received lacked transparency, professionalism, and care. My car now needs additional repairs--none of which were explained or justified by their team. I contacted both the Body Shop Manager and General Manager, yet I'm still waiting for a meaningful response. Consumers deserve better than this. If you're considering taking your vehicle here, I highly recommend documenting everything and being prepared to advocate for yourself. I'm continuing to pursue resolution through formal channels.

Literally broke down in the parking lot on a Friday morning. wasn't expecting it to be done on the…read moresame day. Got call later in the day what the cost was and it would be done later in the afternoon. Awesome service, quality work, great price. I would consider this shop over all the others. More than 5 stars

The best there is !! Fair pricing and outstanding customer service. Highly recommend for any of…read moreyour auto needs

Wonderful people to do business with ! First encounter I…read moreneeded a flat tire repair and they handled the job with ease. Later purchased two tires and they were competitive in their pricing when compared to the "big guys."

Last Sunday my tire light went on and I usually go to Discount Tire but they are closed on Sunday…read more Found this place a few minutes away from our home. I only regret I don't remember the young man's name, but he was very friendly & attentive. He took my car in the bay and let us know it was a tire sensor that needs to be replaced; even though they do not provide this service here; it's nice to know that this tire shop is honest & had a quick response. No charge for checking, so that was great!