Clean establishment, staff is always friendly. The donuts here are not overloaded with grease and have a very fresh taste. We love that this is a local chain. read more

I tried Heav'nly Donuts for the first time yesterday. I went to the location on Broadway in Dracut, and though I will probably give it another try, I find the service and food quality at the Dracut Top Donut far superior. read more

I like the food and coffee here but, the service is disorganized especially with mobile orders. I tried to pick up from the window and was told I had to come inside... my food was ready within 2 minutes of getting inside so I'm not sure how that would have been different if I had ordered from the window. I then waited for my coffee.. I had to ask for it after a few minutes and no one was working on it. Hopefully just working out some kinks with the mobile ordering.. may just stick to ordering when I get there. read more

Service is absolutely terrible at this store. Do not use the online app to order with this business. They will not let you go through the drive-through to pick up. read more

Used to love the cappuccinos. Some of the workers don't know how to do it just right anymore. Not faulting them, just saying.

Ice coffee here is flavorful and amazing! I tried the cinnamon bun, yum! I also got a Portuguese English muffin, like sweet bread, with egg, cheese and bacon. Was really good since it was a real egg and the bacon was cooked perfectly! Would def come back and try some donuts, I was trying to be good that day after binging on pizza the night before. read more

Heav'nly Donuts - Portuguese sweet bread muffin with egg cheese and bacon - Coffee & Tea Near Me - Dracut, Massachusetts

I've been coming here on a non consistent basis for a few years. Overall, I would suggest coming here if you're looking for a new coffee place with a drive thru. They have a ton of ground coffee flavors, which actually taste like what they state!! A couple nice options for vegetarians and gluten free diets. I just wish they had gluten free bread to fit my dietary needs. The only breakfast option I can get are hashbrowns, which are good. I would come here more if they had actual GF breakfast options. read more

Stop by the drive Thru on Thursday 7/21 heard two girls laughing it up over the speaker so i kind of new this would not be the best iced coffee ever. Ordered medium iced coffee with 2 Splenda and 4 milk. Ended up 4 Splenda and dark coffee or Ordered iced coffee it was 97 degrees there was Hardly any ice so not very refreshing. So coffee sucked and no ice. Not Good read more

Got a blueberry bagel with strawberry cream cheese, this is what I got. Definitely not an adequate amount of cream cheese at all, made me so sad. read more

Heav'nly Donuts - a half eaten bagel - Coffee & Tea Near Me - Dracut, Massachusetts

Started going here instead of to "The Other Coffee Place". The coffee is better & cheaper. The drive thru staff is SUPER nice, they try hard to make sure your coffee is right & always say THANK YOU. I appreciate that! read more

I love going to Heavenly has the best donuts around! Love the flavored Ice coffe

I ordered donut holes in their drive-thru for me and my coworkers today. Delicious red velvet, blueberry, chocolate and honey glazed. The staff was courteous and efficient. I will definitely return. read more

Made this a stop on my dessert tour but because their drinks are so deliciously dessertish! I just love their breakfast sandwiches too. You have a delicious sausage egg and cheese on their big crossaints! They make an amazing sandwich! I highly recommend their red Bull infusions and their hibiscus lemonade. By far, some amazing drinks. read more

My favorite location! Always fast service, friendly faces, good drinks, and just to the point service no extra non sense! I like drinking Raspberry Iced Tea, Cold Brew & eat Bacon Egg n Cheese often! But my bank account gets mad cause I go daily sometimes... lol. A good location! read more

Heav'nly Donuts has become part of my daily commute, and I wouldn't have it any other way. The drive-thru never has more than one or two cars in front of me at 8:15/8:30 and it's obvious that the staff are the reason why. They make me feel like a part of their morning every day with friendly voices and faces. My coffee is always made exactly how I like it and the seasonal flavors are delicious! The yogurt parfaits are better than anywhere else and don't get me started on the sandwiches and hash browns...YUM! read more

I love the coffee and bagels. It should be called "Heav'nly Coffee" Staff is friendly and hasn't ever screwed up my order.

While the drink selection is good, it seems that a lot of employees do not want to make the drinks that require more time - or, let's face it, more clean up - at this location. It seems inconceivable that ALL blenders could be "broken" at the same time... They offer a large option of blended drinks but never seem to be able to produce. Also, while it is understandable to have a cut off time for these cleaning-intensive products, a half an hour+ before closing seems excessive. read more

coffee is above average but the service is atrocious. miss little attitude every time i go inside and order my coffee. if you hate your job so much quit read more

Beautiful place with many choices BUT the crew can't make a iced coffee for the life of them . I'm not saying everyone but the crew this day my lord . Let's just say I ordered two medium ice coffees both were watery I tasted no coffee . Donuts stale as heck and mind you it was 12pm . I used to work at a donut shop for 12 years and a coffee shouldn't taste like this and I get donuts sit out but my god ... I don't even want to go back to this location . Does anyone know how to make coffee anymore lol read more

the asiago bagels here are great. coffee is pretty good. nice view across the street of the river. drive thru is convenient.

We try to come here instead of Dunks just to help the smaller local businesses. The donuts are pretty good, though not Donut Shack levels of awesome. If you want one thing to try, go for the Portuguese sandwiches. Coffee-wise I find they cannot nail a "regular." There is always too much cream, no matter how it is phrased at find of ordering. As such if we really want to play it safe and get a coffee, that sometimes makes us search it out elsewhere. read more

I really want to one star this place, but that might just be my annoyance talking. Where to start? In the realm of first world problems and paying people to make you food there's not a lot that peeves me more than inconsistency, and this place is about as inconsistent to every other Heavn'ly I've been to as they come. I get my order as I ordered it about 10% of the time. Today I went in and asked for a "bacon sausage egg and cheese with extra cheese on a toasted croissant"... The girl at the counter wrote it up and brought it to be made... Didn't say anything at all. When I get the sandwich I tell the kid making it that it was supposed to be a toasted croissant to which he responds: we don't toast the croissants. 1. Really? Because Pelham St. Does... 2. Why wasn't I told this at the counter when I ordered? Get in the car, open the sandwich: no extra cheese... 'KAY... Other times it's been a wrong coffee or the sandwich is on the wrong bread.... And it only ever happens on the morning shift. The crew that's usually there between 2/3:00 and close usually nails it. Other times it's been bad attitude or being told "I don't know what that is" when ordering the same thing I ordered two days prior. I'm pretty well done with this location and will drive the extra ten mins to the Pelham St. location from now on. read more

Excellent food and service!!! Just moved to the area and this has been our favorite breakfast spot! My husband is super happy with the food and service and always raves about how friendly the staff is! Great ice coffee, donuts much better than dunks, sandwiches are awesome and my favorite part is the croissant! Prices are fair and they give a good portion. read more

Heav'nly Donuts - Delicious! - Coffee & Tea Near Me - Dracut, Massachusetts

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The coffee is good but when the heavy set lady that is supposedly one of the owners is working the service is horrible. She is down right rude and miserable and shouldn't be working with the public. But when she isn't there the service is excellent. read more

Positively the best. For service and freshness. The staff if friendly and funny. I go so often that the girl on the drive thru window says my order before I finish telling her. Too funny. read more

This place is 50/50 with their coffee orders. I have been here 50+ times and out of those my coffee orders have either been half right or wrong. They don't punch the New England Coffee cards when they sell new England Coffee.... Not a fan of microwaved egg for their sandwiches but thats just me at least there real eggs. I have decided to go to DD since I get rewards and coupons. read more

Got a glazed donut and blueberry cobbler iced coffee. The glazed donut was only glazed on the sides and the blueberry was underwhelming in the iced coffee. Go to Top Donut instead; better donuts and blueberry iced coffee overall. read more

Donuts are yummy and try the barnyard - egg, cheese, sausage, ham, bacon on an English muffin. read more

Heav'nly Donuts - A dozen yums! - Coffee & Tea Near Me - Dracut, Massachusetts

Staff needs to relearn how to behave and retrain on food safety. I waited about 5 minutes to order as the workers finished their side conversations first. After I placed my order, the worker then makes my coffee and stuck her bare hand in the cup to remove the ice. I couldn't believe my eyes. I'm assuming she forgot I asked for less ice and just noticed. She then proceeded to cap it and shake it all messily. The cup was so messy she used her dirty shirt to wipe it down. I threw away the coffee right away. I can't imagine what they do to the food or donuts behind closed doors. Nasty won't be back ever again. read more

This is not a review of the product its a review of the service. I will just start giving my business to the Methuen location. Don't roll your eyes when you try to overcharge me for a coffee please its in poor taste. read more

This review is about service. I went to the drive thru, told them three times I have a dairy allergy and when I checked my order before I drove away, sure enough cheese on my sandwich. The girl at the window apologized and corrected the order. read more

LOVED, LOVED, LOVED, The donuts and coffee I picked up today!!!!!I travel to Derry, New Hampshire every morning and once a week I stop here to pick up several coffee's and a couple dozen donuts for myself and my co-worker's...... Manager is great, funny lady , last week had to stop in at 3:30 AM to pick them up and she was there waiting for me ready with my order,,even gave me her cell phone number so I could text her my order the night before if it's larger than usual.... Great customer service great counter help super clean shop,,,,,, A -Plus in my book, keep up the good work!!!!!!!! read more

I was so happy when they opened up this location, it's very convenient on such a busy road. The donuts are delicious, most of the staff are kind. No complaints! read more

Very quick in the drive through, the line moves quick most of the time. Workers can prevent shitty customers. Coffee is always good, I usually get iced banana foster. Breakfast sandwiches are by far much better than DD. I'd recommend trying it if you haven't. read more

I have been coming to this location for the past year it is always a hit or miss with this heavenly ,I work at the hospital my recent visits I usually pick up muffins and donuts and pastries for the staff I noticed there where some new girls working ,they where very helpful and friendly putting my orders together and went out off there way to accommodate me.Keep up the good work guys read more

I frequent this local donut shop a few times of week since they open early, have great breakfast sandwiches, and delicious pastry, muffins and bagels. And I prefer to support local business. Despite having a multitude of fresh coffee flavors, I usually stick to one flavor since that seems to be the only one that hasn't tasted burnt. For awhile I kept giving the cold brew a chance but it also had a harsh flavor. One issue I've had is despite ordering the same thing, I'm charged a different price each time. My order ranges between approx $6.50-$9.50. I'm usually on my way to work and don't care enough to fight the few extra $$ but I later wonder why this happens.... read more

You know it is good when the line is always out the door. The donuts are amazing, especially the creme filled ones. The vanilla creme is well, heavenly. The eclairs are also good as well. The coffee is great too. The staff is very nice and friendly as well. read more

I know it's a tough year but it's no excuse to throw the towel in entirely. I use to like this place. It was my preferred breakfast location for years. Sent dozens of people here off vouchers. Every employee has a bad attitude but Mark. Every time I get a bacon egg and cheese on anything they give me a grease dipped sandwich with nearly raw bacon. Regardless of asking for light or well done bacon it's very evident they take a hunt of meat plop it in the center of the sandwich and mash it together. Do you understand how disgusting it is to eat a sandwich drenched in grease around the corners to get to a center of nearly raw bacon. Bruh. They don't even try to spread it out when it's not busy it's even worse. Barely even wrap the sandwich in an outer wrapper. Things falling apart. But y'all manage to glue the bacon to the top part of the sandwich so it's absolutely impossible to take it apart and accordingly distribute said bacon across the sandwich more so reasonably. I would of gave you 2 stars if you didn't change donut distributors because your new people suck. You taste the fish market grease on the donuts just terrible. Get your act together you should be ashamed. read more

In a time where customer service is at an all time low in the food service business, it is awesome to see a company that actually cares what their consumers think! Effie from Heav'nly Donuts has been great at reaching out to me and apologizing for the experience I had and working to make things better. Excellent work by Heav'nly Donuts and it won back a loyal customer. Thanks for caring! read more

Stopped in 6am 3/17/18 to pick up donuts for my hospital unit & the 1st thing I heard was a girl working behind the counter say G-- D@mn a few times in general conversation w/her coworker. Thanks, I'm all set with Heavenly Donuts! Won't be stopping in there no matter how good your donuts are. I just became a faithful TOP DONUT customer. Happy TD was just a few min down the road heading to the hospital. Regardless of where you work or what you do as a chosen profession, represent your company well. Retrain your employees in professionalism & customer courtesy! read more