Hello, I called restaurant this morning to complain about an order I bought. your manager rose has been extremely rude. Belligerent, hostile and argumentative the whole time. It started by. I asked if I could talk to the manager, she said, yeah, I can help you and I said, oh, are you the manager? Can I please have your name? And she instantly demanded my information, my name as if it would make a difference, when I was just asking for a manager. I one hundred percent called at the very beginning one hundred percent respectfully, and nice. The minute I got roses attitude I gave her back exactly what she gave me and she got even more hostile because she did not like being treated the way she was treating a customer. I have done nothing but be nice. She refused to give me her name. She was yelling at me Cushing at me. Your employee in the background could be heard. Yelling at me and making fun of me as well. My only problem is, I just wanna solve the problem you're refusing to solve it. The owner is on-site refuses to take the phone call & witnessed her hostile manager, as she was standing next to her. The owner can hear Everything that is happening. And is refusing to step up as an owner. But instead, letting a server Rose handle the situation and yell at me as if I did something wrong. I was served rancid cake. Your pineapple upside down cake was expired. It clearly had been out lower then a day or two. Rancid and disgustingly gross. When I tried to call and complain this morning, very nice, very soothed. Calming voice Rose decided to be hostile from the get demanding to know my information. The minute I asked to talk to a manager, she said, I might be the manager, I can help you sure I just wanted to be helped. I didn't want my money back. I didn't want a replacement item. I just wanted to let you know that you're making people sick. By sending out old rancid, food pineapple upside down cake is good 1-2 days max this was alot older. I'm upset with how I was treated. and I am letting other people know. I did record the conversation. I do have photos of the food. I just wanted an apology, and instead I get a huge headache, disrespectfully by your Rose and your other employee, I at 4 hours away from you. How dare you suggest I ride back? And get my money from you 4 hours. I would waste more in gas than it would cost me for the cake. The dry, cinnamon roll and the macaroons that my wife loved the macaroons. So, you know, that's good. The pineapple upside down cake literally was rancid, didn't even smell like pineapple upside down cake. The minute I smelled, it, I knew something was wrong, but I decided to give it the benefit of the doubt. And I ate one little bite and guess what? It was the gross sour slimy, and that's all I wanted to call & complain about & let you guys know what you were doing, but instead, I get rose. Rose, the face of your company that just treated me like dirt & I will be more than happy to share with anybody. You refuse to make it right. Your solution was drive back get the money or mail it.. but with the FEAR of retaliation from ROSE , I would NOT give her my address.. said I would give it to the owner. who guess what refused to talk to me. so how is that making it right! You said you were gonna make it right. I did not feel safe, giving my personal information to rose. rose was hostile, belligerent & demeaning me. & the owner stood next to her & let her do it. That is some prime customer service. I called back 4 times each time I asked for owner & denied. Now we wait to see if owner truly calls me back as I was told they would.
The background employee said.. I get what I give.. apparently not or I would have gotten a nice respectful Rose. A rose who truly wanted to give a true sincere apology on their bad product.
Not worth $13 for slice of rancid cake. Cinnamon roll was dry as could be as well but meh at least fresh! Again wife loved the Macaroons. Not worth the stop or visit to be treated so gross by small town folks who dont care about travelers passing by or the quality of food. No prices even listed on any items! read more