All good things come to an end. In the late Spring early summer this salon changed hands. I've been coming here for years and I was heartbroken to find out Lydia and her Husband were selling the place. For the first few weeks, things ran like normal. A few weeks after that all the old staff members who worked under Lydia were suddenly gone, Lindsay, Grace, Esther... all the girls I knew and had before who were really great.There's about two people left working from Lydia's crew and I have a feeling its because of the attitude of the new owner.
The skills that were present under Lydia's Management aren't there. The new owner is constantly rushing the nail techs to speed up in order to serve more ppl and make more money. The constant rush leads to mistakes and the last few months I've heard a lot of girls dissatisfied with their nails. I go every 2 weeks for a gel mani & a reg. pedi, the last 3 visits alone I've heard ppl complaining about their cuticles not being cut, crooked acrylic/gel nails, nails painted the wrong color, nails filed/shaped incorrectly, and sloppy painting jobs. This store was NEVER like this under the old owners. I kept coming for the last few months hoping to see a turn around, but it just isn't happening. The manager is ridiculously unprofessional, I heard her talking to one customer when she first purchased about not having enough business. I've also heard her blatantly barking orders in her native tongue to the other nail techs....I totally understand speaking in the common language but her tone is SO nasty, she's very mean and I've seen some of the workers actually look so helpless because theirs no way for them to move faster. This, aside from being grossly unprofessional, doesn't fit the easy attitude I like to slip into when I'm spending money on pampering myself.
The last 3 visits to the salon were by far the worse. One time I was in the chair for a pedicure, relaxing. Suddenly the manager sends someone over to start my Gel manicure, while the pedicurist is doing my feet. I couldn't enjoy my pedicure because the manicurist actually set up a UV machine on my lap meaning I couldn't read, use the massage chair, or genuinely relax and enjoy my leg massage because the lady was painting my nails while I was a getting my pedicure! Why? I had over an hour and a half before they closed. I made eye contact with the owner a few times in an attempt to get her over by me but she just looked at me and ignored me, she didn't care. Finally I asked the pedicurist to stop because I wanted to enjoy my pedicure and I wasn't going to be able to. This got the managers attention, she came over to me and starts telling me I should have told her I didn't want two services at once. Uh, why is this something I have to tell you? Why am I paying money so I can balance a heavy UV tray on my lap when you've got plenty of time until closing? It's seriously just about getting me out of the chair and out of the store faster. I was nice about it, just said sorry I prefer one service at a time. Went back for my next pedicure 2 weeks later and the owner did the EXACT same thing. 5 mins into my pedi she had someone come over and start soaking my nails in foils while I was sitting there. They actually put foils on every finger and then wrapped my hands in gloves. I couldn't read my book because I had foil fingers and I couldn't eat my snack. Again, there's the manager locking eyes with me across the store. I had to sit like that for 40 minutes.
The last visit was the last straw. I was waiting for my pedi and there is an elderly nail tech whose easily in her 70's, and she only does manicures. The manager harshly told the elderly woman to start my pedicure. The woman flat out tells her "I no do pedicure" and the manager suddenly switches to another language and yells at this poor woman, I couldn't understand the words but I know what yelling sounds like. I'm sitting there like uh I'm good waiting, really... It was SO awkward, finally the older lady just sighs and leads me to the pedicure chair. We get started and its clear she has idea what she's doing, she's never done a pedicure before and I'm not about to correct her, I feel like I'm responsible for this lady getting yelled at, and its just awkward for both of us. She removes my polish, files and cuts my cuticles ...and then she just kind of looked up at me helplessly, smiles, and starts putting on my flipflops. This was a 15 minute pedicure and they're supposed to take 45 minutes for a the full service. The older woman didn't know about the hot stones, the hot towels, the lotion or any other part of the regular pedicure. The owner was well aware of what happened, as soon as she put on my flip-flops, the owner came and told the woman to start the next clients manicure and sent another girl to paint my feet.
After my last visit I'm never going back there, the manager needs to take a training class and learn how to treat customers. She's just greedy. read more