Such a shame, this used to be such a great salon! I was one loyal customer coming twice a month until the new owner took over. I've returned here because like so many others, I was really hoping they'd get it together. Sadly though, it's become apparent all the owner cares about is money. So let me start this off by saying I've had several incidents here since it's been under new management. The first incident occurred when I went in for a gel mani. It was busy, so the owner was actually the one to start my nails. This made me grow some respect for her, since usually when I go I just hear her bossing around the other employees or she's in the frikkin pedicure chair having one of her employees do her nails! (That's a whole other issues in itself) so it was clear the owner only wanted to start my nails, not do them but it was busy and she wanted me out as quick as possible so she ended up finishing them, which would have been cool if she did a good job. She left cuts on two fingers, hurt me in the process, didnt even acknowledge it til i said something and i barely got an apology. Kinda funny how you own a nail salon but can't even do nails.
Second incident happened on another occasion when the owner brought her dog into the salon. Now normally I love seeing dogs in public! I love seeing dogs in general. However, I just did not think it was appropriate or sanitary to have your dog in a NAIL SALON. Not to mention what if someone happened to be allergic? Not the biggest deal but it definitely rubbed me the wrong way.
The final and most recent incident happened during my last visit. I hadn't been here in a while, because of my previous experiences so i debated even coming back but i decided to give it a go. Ohhhh silly, silly me. So, if you happen to still be reading this, congrats! I must mention that I work in a Korean Daycare, and I do happen to understand a decent amount. I am by no means fluent, but i know enough. So i go in to get a mani and my eyebrows. Manicure went okay, my one nail was a little messed up but she fixed it up no problem. It was when I went to the eyebrow room where things went south. The young girl, Jessica i think, comes in to do them. She finishes, tells me to look in the mirror and my eyebrows were TWO DIFFERENT SHAPES, not twins, not sisters, not even distant relatives but TWO STRANGERS ON MY FOREHEAD ABOVE MY EYES. not only that but she didn't even clean them up!!! there were still stray hairs everywhere, i seriously could've done a better job at home. I politely ask her to please fix them up and you know what this girl does?? she says okay, walks out of the room, starts screaming to the salon about me saying im annoying and she doesnt want to fix them in korean and by this point the entire salon is staring at me, employees and customers so now i just feel uncomfortable. Another lady, I think Sharon came in and she ended up doing what shoud've been done to begin with. I'm sorry, but if I'm paying for for a service esp when you expect to get a tip, then i expect to get a good job done, the first time. And to top it all off, I'm constantly hearing other customers complain, whether it be about nail shape, them feeling rushed, or even just quality control in general. Another lady that was there was complaining saying that this salon gave her an infection, so do what you want with that. Can safely say I will not be coming back. read more