Deciding to use HCS Restoration was the worst decision that my family ever made. We contacted the company after the July hail storm to have an estimate done for our roof and painting. A representative Britton Hummell came out and talked to my wife and me. Our first interaction was basically him bragging about how great he was and putting all his competition down which should have been an alert. We decided go with the company since he guaranteed that they could do the roof for a reasonable price and guaranteed that he would match a previous paint bid we had on our home. I have to admit the guy can talk the talk and make you feel like you're going to be taken care of but nothing could be further from the truth.
Our first concern was the roofing team the company used; they trashed our entire yard with food wrappers, trash and nails all over. After the work was done and we were told that the team went through the yard, with a magnet, my wife then stepped on a nail and it went through her foot. We contacted the general contractor Britton and he came back with some workers and walked back through the yard collecting a bag full of nails and trash. When the work was done for the roof we went to write a check and behold the price that we were originally given jumped an additional $3000.00. We were completely shocked but at that time there wasn't anything we could do, he had already swindled us and to find out the estimate that he had given my wife was blank.
This raised concerns about having the house painted and I asked for a contract showing the price with a signature which he then refused. At this time, since we thought we were going to have everything done through HCS we had declined a previous bid with another company, which the quote we had was lost. After speaking with Britton he admitted that he never looked at our previous paint bid and under bided the job, he asked for an additional $4000.00, which was outrageous. He then expected us to sign another contract for the paint with no price, which we declined. We had a very nice company Vivax Pro's come out and paint our house within the next 2 weeks and there contractor did a re-inspection of our roof and advised us that the roof was done very poorly and would have not passed inspection due to many issues. The company was so nice they fixed all of the HCS mistakes along with cleaning our gutters that were full of trash and nails.
We decided after this to voice our complaint to the company's management so I called the company number and left a voice mail asking a supervisor to contact me. I received a call back the next day by Britton Hummell pretending to be Dave Sanchez a manager from the Denver office. Me and my wife knew right away who we were talking to but still voiced our complaint to see what would be done and after expressing my issues the first response was again bragging about how great Britton Hummell was of an employee and how he is the companies top earner. The next week Britton came to my house and pretended nothing was wrong, he advised me that he had two vents that just came in that the company never replaced which we paid for, this we were never even told and would not have known about if not for the Vivax employee. He then replaced one vent and left the other damaged. Our painter then told us about the other vent which is called the B vent was not replaced, and this vent works with our furnace to release the carbon monoxide.
After a few weeks, my wife was finally able to reach a representative in the company and got to voice our complaints to the vice president Steve Cohen. We were told that by the VP that he personally would look into this matter and that we would reimburse us for the vents, one replaced by Britton who is not certified to do HVAC work and for the other that we were lied to about that was still damaged. Two more weeks went by and we never heard from Steve again. My wife sent messages and phone calls and finally was told that he would bring a crew out to our home to inspect the issues. The VP never showed up and never called. A few weeks later we had our furnace cleaned preparing for winter, the two vents did not function correctly, and our home filled up with carbon monoxide. We had to contact the fire department and vacate our home for 3 hours. My wife called Steve again and we were told that because we didn't allow him to resolve the issue himself that the company would not do anything about the issue now. So we contacted HVAC solutions, a very good company and had a gentleman come out and replace the vents and run some tests to make sure our home was free of carbon monoxide. This visit cost my family an additional $175.00, which HCS should have paid but of course did not.
This review is quite lengthy but the story and issues are very important and have caused my family a lot of headache. It's enough having to go through a claim of this size with damaged to our roof, windows and paint read more