I don't usually leave 5 star reviews, but when you feel good after leaving, that's usually a positive sign. Driving into Sam's Club parking lot was very easy - there were signs everywhere. Walking into the HVA office was streamlined as well, since the workers in Sam's club helped me navigate since it was my first time. I ended up needing to cancel my initial appointment, but the booking was very simple and they automatically rescheduled for the following week as I was unable to get back to them in time. This was helpful because I was having a busy week. I had a hard time understanding the woman who was initially helping me through the tests, but I blame it in the ambient noise given that this spot is located inside Sam's club. Doing additional tests with Paula Imada was wonderful! She was professional but light-hearted, which made the tests go more smoothly than I had envisioned. I definitely will be back. She provided some artificial tears because I told her of an issue I had with dry eyes, and she made the entire experience fantastic. read more

A very easy and quick experience. I needed new contacts and also a new pair of glasses as my old ones are getting to a point where it's unrepairable. Any longer, I think I might need to tape the glasses to my face! I made an appointment online, and there was a good amount of available slots. I've been here a very long time ago, but I forgot who helped me, so I just chose the doctor with the closest openings. This Hawaii Vision Associates is located in Sam's Club. Membership isn't needed for the exams, but needed to purchase a pair of glasses or contacts. Social distancing is definitely enforced with markings on the floor and each area sectioned off allowing only one patient to wait at a time. The whole process was quick and easy. Did the usual eye tests, and then the vision test. Everything was clean and organized. The entire staff were professional, helpful, and friendly. Got my year's worth of contacts, and I'm set! read more

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=== 1. VERDICT/VALUE 4.5 stars! If it wasn't for their unusual billing, the staff and physicians at this office would provide you a full five star experience! === 2. SERVICE The staff and doctors are great! Speaking primarily about the two physicians we use (Drs. Miyamoto and Imada) for both adult and pediatric care, every visit multiple times per year has been a pleasant experience. Questions and concerns are easily put to rest and more challenging health conditions are looked at closely without raising concern. For infants and young children, Dr. Imada is fantastic and patient! The only knock with HVA is their billing - for years up until this week's visit, every bill in the past few years has resulted in my credit card being charged one thing while the bill shows something else. This makes it harder to justify reimbursement from flex / health spending accounts, so some discussion always needs to be had with staff to obtain an explanation. Fingers crossed that subsequent appointments have straightforward invoicing :) === 3. ENVIRONMENT This particular office is inside Sam's Club. No membership is required for your eye appointment, but it is required if you decide to purchase glasses or contacts there. The offices are small/cozy but clean and more than serviceable. Wheelchairs and baby strollers can get in, but I can see how the pre-testing room for simple tests prior to youe eye exam may have challenges with a wheelchair. Parking is plentiful in the Walmart/Sam's Club parking structure. read more

We made an appointment for 3:00 pm we came at 2:15 we didn't stat to see eye vision exam until 3:30. Painful waiting to be served and seen!

Do you ever get tired of getting ripped off? I read some of the reviews on here and there is no way they can be real because I actually went to this location and I actually did rcv services at this location and based on my personal experience the services I rcvd were not particularly bad but they were not as great as the other reviewers seem to make them out to be. I could have gone to Walmart Vision Center & gotten a similar experience at half the price. But that is not what bothered me, service is service so be it. what bothered me is that when I called to make an appt I outright asked how much my insurance was going to be billed and I was told "average about $80", since the surrounding Optometrists said the same I made my appt; 4 weeks later I rcvd a letter from my insurance company informing me that this Dr billed $188 for a 20 min visit. So I ask again, do you ever tired of getting ripped off? read more

Hawaii Vision Associates Pros: Little to no wait time, Friendly staff, Accepts vision insurance, Caring and knowledgeable doctors, lots of free samples Cons: Claustrophobic and warm pre-exam room I've been going to the eye docs at Hawaii Vision Associates for years now. Every visit is quick, informative, caring, and thorough. Every time I go in I learn about why my eyes are this or that and what to do about it. I feel cared for and I trust them with my vision and eye health. The exam rooms are clean and sterile. They always use wipettes to clean the machines. The only negative is that it's pretty tight and warm in exam room one. Had to yelp my past 2 visits last month because Dr. Imada was on it. She is professional in demeanor and attire and she makes you feel comfortable. She is always smiling, making jokes, and speaks in a nurturing tone. She really helped my dry eyes and chose the right contacts for me. The staff there is also dressed professionally, smiling, friendly, and efficient. They earned their 5 stars because I have been to other eye doctors' offices that are always crowded and overbooked with their waiting rooms full of patients. I've also been to other "eye docs in a box" but the care here can not compare. Hats off to Hawaii Vision Associates! Keep me "looking" good! read more

It's unfortunate that this business has such an awful communication system. It did not allow me to communicate via text which is what they suggest when you call to schedule an appointment. Because my appointment was this week, the last week of the year, to help "expedite" the process, they wanted to collect my co-payment up front. Not a problem...but when I need to re-schedule my appointment because they failed to complete my initial exam last week, it didn't make sense that I needed to make a "payment" this week to confirm my continuation of appointments...we used to come to this location all the time and had no problems, but it seems recently that their lack of care and compassion and pettiness of needing to collect a small co-pay to confirm an appointment that should have been done correctly and completely the first time, I think I will take the receptionist's advice (Ray) and find another doctor that can do a more complete and compassionate job of servicing a patient. read more

My daughter was seeing a pediatric ophthalmologist for her eyes when he suggested the typical patching procedure and if it failed surgery was the next option. For something like surgery to fix something so minor like my daughter 's which was accommodative esotropia I was not ok with. The less invasive the better so I sought other therapies that could be helpful and less invasive. What I eventually came across was Vision therapy. What I found difficult was insurance acceptance and one who took children as young as my daughter. Eventually I came across Dr imada who rediagnosed my daughter with intermittent esotropia and eye patching 2 hours a day alternating eyes with glasses for reading and bifocals. She's doing great with improvements. Dr Imada is great with my daughter. Friendly and patient with her.Check in is fast and the wait isn't that long Highly recommend here if you're looking for an alternative to typical eye care for a child. read more

My entire experience with Hawaii Vision Associates, from making an appointment to having my exam with Dr. Imada exceeded my expectations. Everyone in the office is friendly and professional. Dr. Imada immediately put me at ease and explained a few things about my eyes and vision in a way that was easy to understand and reassuring. I've also seen Dr. Shibayama here and he's also fantastic! I definitely recommend Hawaii Vision Associates for an all-around excellent experience. read more

My experience start to finish was hands down the best I've ever had. I received information during my second visit that I've never before received from previous doctors. Dr. Imada is a master at her craft and helped me right away. Their multiple locations and friendly staff provided conveniency, comfort, and piece of mind. Do yourself a favor and visit Hawaii Vision Associates for all your eye care needs, you will not be disappointed! read more

My optometrist recently retired so I was on the hunt for a new one. I started calling around to different places on Friday morning in hopes I could find somewhere with availability for that day or Saturday (I know lol, I was impatient). Alas, I called Hawaii Vision Associates, and they booked me for an eye exam the next day. Firstly I was so impressed by the sweet and professional receptionist who answered the phone and collected my insurance information. Then, I got a text reminder for the appointment which was so helpful. When I arrived for my appointment, the staff was so friendly and helpful and the wait time was very short. My eye exam was with Dr. Imada and she was so kind, warm, and professional. She explained in detail the issues that came up about my eyes. I had already requested to have her just write out my glasses prescription and that I would buy elsewhere. She was totally okay with that and not pushy as some optometrists are to have you buy glasses from them. After I left, I realized I forgot to get the eye exam certificate for the driver's license test. I went back and apologized and the staff said it was not a problem. I waited for literally like 2 minutes for Dr. Imada to come back out and do one more quick test. She gave me the certificate and I was on my way. Honestly, best optometrist experience ever! I would recommend anyone to HVA and Dr. Imada! read more

Super friendly and I didn't even have to wait long to be seen. Dr. Imada was pleasant and was very thorough in explaining everything that was going on or why she was doing what she was doing. She made sure I understood everything and answered all my questions before letting me go. read more

I went in on Saturday for my annual eye exam. Everyone was so cordial and friendly from the woman who did the pre check eye exam to the optometrist. Dr Paula Imada was the optometrist who did my eye exam. She is so upbeat and bubbly which makes you feel comfortable and at ease. She takes time to explain all my questions and concerns which is wonderful these days when alot of times you get rushed thru with no time left to address your concerns. I'm happy with my outcome and look forward to my next annual eye exam. read more

Vary expensive; VSP CO-pay 34$ .but the service was nice at first . Until I got my glasses .only distance to strong. Went back ROBB T SHIBAYAMA. GOT ANOTHER PERCRIPTION : and another CO-pay. Have you ever felt you got scammed. I would not recommend him . read more

Convenient location. Dr. Robb explains to you your situation regarding your vision. Awesome read more

I visited the office this past weekend and they provided excellent service. I had not seen an optometrist in over 12 years and I was expecting the worst. Dr. Imada was extremely professional, friendly, informative, and comforting. She addressed all my stated questions and even concerns regarding my eye color anomalies I refrained from asking. The entire team was professional and engaging at the same time. Service this friendly and welcoming is often coupled with less than professional results. That is not the case in this office, they are the complete package. I've found my new EYE DOCTOR. read more

As a contact wearer, I get my yearly exam here. The staff is efficient and friendly, and they always have the lowest prices on contact supplies. read more

Dr Robb is the best. Professional, down to earth, and awesome. Nell one of the staff ; knows her stuff and if you have any questions she knows the answers... read more

Dr. Imada was amazing. Very knowledgable and nice. She explained everything to me and was super friendly and personable. Best doctor experience hands down!! read more

I totally recommend Dr. Imada. She is very professional and made me at ease from begin to the end.

Dr Robb Shibayama is the best. He is very nice and also very patient with me. I will be back!

Thank you!!! to Dr. Leila Miyamoto & HVA staff!!! Always very courteous & professional! Best Dr. ever!!!

Dr. Robb and staff are truly phenomenal. The care he brings to his practice is unsurpassed. He was able to discover the primary concern my sister and I both had with our vision. I am in Hawaii a few times a year and I will always seek him out for all eye care needs going forward. read more

I made an appt. for 2 days away. They saw mew on time and made a GREAT recommendation for frames.

I visited the Hawaii Vision Associates at Ssm's Club on 02/26/16 , and I experienced the best eye exam treatments with Dr. Paula Imada and her associates that day. They are extremely professional and very friendly especially to seniors like me. I was pleased with Dr Imada's careful explanation about my vision problems, and her knowledgeable guidelines were much appreciated. I will definitely recommend Hawaii Vision Associates to those who wants to seek professional advise on their vision problems. read more