1. Haulaway Storage Containers

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Phoenix, AZ

Haulaway Storage Containers

5.0 (3 reviews)
Closed • 8:00 am - 4:30 pm

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3 years ago

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StorQuest Self Storage

StorQuest Self Storage

(13 reviews)

great customer service Mary was a great help and very…read moreInformative of how to navigate through the facility. Facility is kept clean and tidy and had rolling carts in the facility for customer use. I appreciated Mary's professionalism and kind and friendly service . She represents the company very well and I hope she is acknowledge and compensated very well for her great customer Service. C. L.

I've been renting from them for 16 months. The staff onsite is nice and helpful, however the…read morecorporate policies are awful. First, they lured me in with an introductory rate, but made no mention that it was an introductory rate. My rent has increased 42% in 16 months. The possibility of rent increases are in the contract, but that kind of hike needs to be made abundantly clear from the start ("this is an introductory price ..." . I was extremely surprised at all of the increases I've had in just over one year's time. But, they got me. Access to storage is not much longer than normal business hours, which can be problematic. What's worse, they require you to provide proof of insurance or they will automatically bill you for monthly insurance. Unfortunately their central office and local office are not always on the same page, so I will receive notices multiple times a year from each for me to send them my insurance policy, even after I've already done it. In 16 months I've had to be on the phone with them somewhere in the 5 to 10 times range with billing or insurance problems, and add to that multiple emails. I send them stuff and they conveniently don't receive it. Last time, the proof I showed wasn't enough and they needed the declarations page from my actual policy and additional insurance info. I've got to contact my insurance company and find out the information that they want. All of this so that they can charge me an extra $12 a month. This sort of thing happens multiple times per year. Absolute madness. But I have so much stuff in storage that I would have to hire a moving truck to get it out and into a new unit with a new company. They have me over a barrel, and they know it. What an absolute mistake I made renting from this company. Huge regrets. This is the absolute worst experience I've ever had renting from a storage space, and I have been doing this for well over 15 years. Save your time (so, so much time) and money and stay away from this company.

SmartStop Self Storage - storefront

SmartStop Self Storage

(5 reviews)

The facility is clean and the prices are fair. Both locations have multiple unit sizes, security…read moregates, and cameras. Bailey helped me to get my address correct and I had an easy check in with her assistance.

UPDATE- After this review I was given the toll free number to call. After 3 calls the district…read moremanager Dan called me back and lectured me on Arizona law and forwarding mail. He was condescending and rude and petty. He didn't even have much interest in hearing about the people who are visibly seen living in the storage center. Regardless, he said our rate is still better than the current one and nothing could be done. I can't wait to get our stuff out of there. What a SCAM! I was so happy to find a place nearby with decent monthly rates and friendly employees. We moved in at the rate of $113/month for a large unit. 4 months in, we got a rate increase to $212/month. That's nearly 100% more. That made me realize that their month to month policy was not meant to benefit me, but to allow them to randomly increase prices. I finally made it in to the office in month 7 to ask if there was something we could do for a rate adjustment and I was told that has to be asked for within a time limit after the price hike, and that time had passed. I then asked for a number to call corporate and was told that any complaints I have need to be aired here, so that's what I am doing. Apparently one option is to rent another unit in the same place and ask for a lower starting price. Response from the owner 4 days ago Thank you for your review and feedback, Marla. We appreciate you letting us know about your concerns related to your rental rates. Please give us a call at (888) 977-8672 to speak with one of our storage professionals.

Tempe Choice Self Storage

Tempe Choice Self Storage

(8 reviews)

This storage facility is amazing! The manager Lisa was so gracious to help us out 30 minutes before…read moreclosing and set us up with our container unit. The location is extremely clean, lots of cameras all over the property for security, and they provided us with locks to make our move easier. I highly recommend this storage location!

Tempe Choice Self Storage gets four stars from me, and honestly, they've earned every one. The only…read morereason it's not five is because it's all outdoor with no temperature control. Totally understandable, but still kind of wild for Arizona! Luckily, it's fall, so my stuff's living its best, comfortably crisp life, not melting into abstract art. Here's the good stuff, I scored a stellar savings because they were running a current rate the day I went in. Always check both online and in-person, the office staff might have a special going that isn't listed. It's not permanent, but it's a sweet little temporary perk. My experience started with a phone call, shout-out to Colton (or Caleb? either way, Customer Service MVP), who explained everything like I was booking a penthouse instead of a storage unit. When I showed up a few days early, there was a tiny hiccup (we'll blame Mercury), but by the end, I was a part of the Tempe Choice family. Access hours are great (6 a.m.-10 p.m.), it's secure, clean, and easy to pull up, unload, and move on with your day. So yeah... I'm happy, my stuff's happy, and if they ever add climate control, this'll be an easy five stars. Bonus points for saving me a few bucks in the process.

Haulaway Storage Containers - selfstorage - Updated November 2026

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