It used to be a really great for my parents to get their medical issues check however the doctors are not the problem. It is the front staff! VERY UNPROFESSIONAL! One of the girls is very combative. My mother had an appt and this girl proceed to tell my mom that there was no appt for her. So we left! They made another appt a week later and we showed up with a appt reminder showing them that she did indeed have an appt. The girl said well with the switch over they didn't do their job. She was quick to throw someone else under the bus. She basically argued with my mom! She didn't handle it professional at all! She could have accepted the error and just said yes it was our fault. But she was like nope not my problem. Very rude!!!!! Ummm...honey you were the one who made the appt and isn't it your job to make sure the appt and patients are taken care of for appts? That shows me that your here for the friendship and gossiping! You have a job to do not visit! They also lost all the information we had previously given contact information and so forth. We are always having to update everything. As of right now they were talking about adding or checking out their snapchat accounts. Really - act professional this is not a personal job. On another occasion back in March 2021 - a guy came in and had told them he had been calling for over an hour. He was even still on the phone and asked them why they didn't answer? He asked if their phones were broken. They quickly said that they don't answer the phones on Mondays but it turns out you literally have to walk in to get any answers. Another thing people in the office we understand you when you when you are talking crap about them even if it is in Spanish. English ladies at all times! This is American! These ladies also talk about everything personal. Dresses, family, people, men, children, food and I am right here. I know more about them in one visit than I do my best friend! Lol. And than they try to whisper like it matters. Personal shit doesn't belong here! This doesn't belong in the office setting. You are here to do a job! So do it! Don't be such a hog of receiving the food they drop off that should go to the doctors not to you girls in the front! They were literally eating and if they didn't like the stuff they were eating they were throwing it away! Gross, and yuck were just some of the words. If you didn't like it you should be eating it. Someone just signed in and they continued their conversation like nothing. They don't care who hears their personal crap! I can tell one is planning to go camping and I know who is going and that their is a birthday and hers is two weeks after...really???!!!!! VERY UNPROFESSIONAL!!! So sad! The doctors need to hire an Office Manager to keep this front staff in line! How embarrassing for the doctors to read this comment! read more

Hatfield Medical Group - Too bad you can see the girls in the front office who are not equipped to do their job! This place is also know as village medical - Family Practice Near Me - Mesa, Arizona

These are the best people easy appointments Blood draw Monday Wednesday Friday Take the time to answer all the questions we have Have been going here for 18 years If you can't get in here they have other locations That can get you in read more

Staff has been a lot more responsive and friendly. My prescription request have been quick same day pick up. Gary has been very helpful and nice read more

Dr. David Hatfield LISTENS to his patients. Very invested in your health and communicates effectively with his patients. 5 stars The Chandler office doctor is the exact opposite so o pass that office and drive from Chandler to Mesa. Chandler office I'd give a 2 star rating. The support staff for referrals aren't responsive either. I'll stick with Hatfield in Mesa. read more

I seen my wonderful P.A, Gary Wright, yesterday. As always so supportive, kind and knowledgeable. I do worry about the change in ownership of the Hatfield clinics but as long as he stays I will too! read more

I have been going here for years I love them. The office staff on and off the phone are always pleasant! It is easy to schedule and the doctors are all super nice! Very informative and care! I will never change my pcp. read more

My entire Family has had their health care done by the awesome professionals at Hatfield Medical Group. The staff are always cheerful, understanding and helpful and Dr. David Hatfield and Dr. Gary Wright are exceptional physicians that compassionately treat pediatric and geriatric cases with sincerity and courtesy rarely found in so many other practices. Our Family has a longstanding medical professional history in Arizona since the 1950s, and we have been going to Hatfield Medical for twenty years confident that we are getting the finest in health care. We strongly recommend your Family deserves the best in medical care and whole heartedly encourage you to see these devoted physicians today! Thorpe Family read more

Since my first phonecall to inquire about becoming a new patient, they have been nothing short of courteous, professional, and prompt!

I've been going to Hatfield for almost a decade. I see Gary Wright. He is patient and listens to all of my concerns. Scheduling is quick and easy and there's never a long wait to get into to see them. read more

Love this group of Medical professionals! Dr. David Hatfield and his staff are quick and efficient.

I have been a patient of Gary Wrights for several years. I've always been treated with caring and compassion from the second I walk in the door. I appreciate that they know me even if I only go in 2 times a year. The office was recently remodeled and it looks fabulous. read more

I've been a patient of Dr. David Hatfield for well over a decade, he's a wonderful physician! He cares, listens, remembers, and never "rushes" like so many doctors do. I have my whole family seeing him, and everyone loves him. We gladly drive from Paradise Valley to Mesa to see him! read more

I have been a patient here for years. When they had one office it was great. Now that they have grown everything about them sucks! I call the number and it sends me to an answering service. They tell me they will contact them and I will get a call. Never happens. I call for refills. Doesn't happen. I had to have another Dr. Call them for me to get my blood pressure med refilled. Going to have to find somebody that seems to give a shit! read more

I have been with Hatfield Medical Group for over 25 years. I would not trust my hea or my wife's health to anyone else.

I and my wife went for checkup. They did a thorough exam,including blood work ,ekg chest ear cleaning. We've never had such a good experience with there care for us. Went out of there way toward us. Thank you Hatfield care for making are day. You are highly recommended. I'm sorry I didn't cath the ladies name who was super nice to us. I'm sure she knows. read more

Called to make an appt. 2 years ago for a bad infection, and the wait was 2 weeks so I had to go to urgent care. I just called to make another appt. after not being seen there for several years, and the wait was also 2 weeks. I don't think that is acceptable to make patients wait 2 weeks for an appt. I also see this place has a lot of bad reviews here so this just adds to my notion they don't care about patients. I will be looking for a new primary care doctor. read more

Amy was the worst Dr, PA I have ever seen in my life. After I waited 20 for my appt, I was told that I could not discuss anymore than 3 problems during my visit. They must see 4 patients an hour, and don't have time to discuss 4 problems. I would need to schedule another appt and come in again. One problem was their erroneous referral. The second was re test results which they claim to never receive, same issue every year! Pay attention Dr Hatfield, I won't be back. None of my issues were resolved. read more

I was told I had to make an appointment to get generic Viagra prescribed to me and then she wouldn't prescribe it to me. It was pretty much a wasted visit but I'm sure I still have to pay the $70 that I pay every time. she wanted me to come and get blood work the next day for a testosterone check I told her I wasn't off until 2 p.m. she didn't bother to tell me that the lab closes at 2:30. I wasted a trip over there read more

Just had a "wife" forced doctor visit for a black spot on my shoulder. Dr David Hatfield was great. He is personable and took a minute to actually chat rather than the typically 5 min visit from other doctors I have been to. The office staff were on the ball and made things easy too. read more

My grandmother is a patient here, I brought her to her appointment and the care and friendliness is sensed the minute you walk through the door. Alyssa was one of the girls upfront and was very polite! The PA John was a cool guy! Good to know these people care read more

Took my daughter there for a simple referral. After a 30 min wait they spent 5 min, the building is getto for a Doc office. A sticky floor went uncleaned and not safe. Not a good experience read more

Seriously if I could give 0 stars, I would. I wouldn't recommend this place to anyone! I set a new patient appointment for 4 pm, when I arrived they tried to charge me $100 copay with insurance even though on the Cigna website it said $20, the girls at the front desk seemed like they were so wrapped up in conversation that they acted like I was an inconvenience. After all the payment and the paperwork, I didn't even see a doctor I saw a physicians assistant who basically told me "Yup, you're sick, I'll prescribe you antibiotics but they won't do anything since this is a virus." So I was overcharged, ignored, not seen by a doctor, prescribed medication that I was told wouldn't help, and not even given a note... Thanks. read more

Every time I call this office there is a ridiculous hold time. The automated system asks if you want to leave a message for someone to call you back - if you press that option it then says the voicemail is full and there is an error and you get disconnected. If you stay on hold long (choose to continue staying on the line to talk to someone), you eventually get thrown to a voicemail that once again cannot accept messages. When you choose another option to speak to someone at one of the other clinics it connects you with an automatic voicemail that guess what...is full - has an error and disconnects you. This is my first impression of their customer service. It makes me leary of every going to an appointment. I think I will look elsewhere. read more

I've been seeing dr. lewis for a few years now. for the occasional need to treat colds or infections, he just comes in, checks you out, prescribes a drug and finishes within 5 minutes. what I thought at the time was how efficient and to the point he is ( I hate going to see doctors).... HOWEVER... when I went to hatfield and saw dr. lewis last year regarding my testosterone levels, it was business as usual and he sent me out to get bloodwork done (had to make a co-pay). went and got blood drawn (cost me another $200 -more than 800 without insurance according to cigna).. when I went back to hatfield (another copay) on the bloodwork follow-up and results, dr. lewis came in and did his usual schpiel and said that the testosterone results were pending and I had to come back (for another co-pay) when the result came in (he requested them from the lab again). he also gave me a bloodwork order (more money out of my pocket) just in case the results didn't come in. he also proceeded to tell me about my high cholesterol and other results. I tried to tell him about my medical history and he didn't acknowledge them because I am just a patient and he was the doctor. how dare I question his so-called authority! I left feeling very disgusted. I called the office a few days later to see if the testosterone results were in and they had to request again and give me a call when it arrived. it is now 5 months and still waiting................................ overall score for hatfield and dr. lewis: 1 star ( I couldn't give them zero stars...) read more

I have been seeing Dr. Lewis at the Brown and power site for about 9 years now..Have had no problems but praise for Dr. Lewis so much so I have my wife see him now...He listens to us takes plenty of time takes care of medication changes and renewal without problems..Orders test as needed and referrals.....me and my wife see several Doctors for numereous problems and have found none better than Dr. Lewis I did have a few problems at the front office several years ago but that was taken care of quickly with new and helpful staff I have been a nurse for 40 years and know Doctors he is a good one read more

I followed Dr. Skrocki here from a previous practice. I think Hatfield is perfect! I called this morning at 9:30 and spoke to a PERSON, was treated courteously and professionally. When I arrive for my appointments I am greeted the same way, and my waits are minimal (in other words, I see the doc within minutes of my appt. time.) When Dr. S. comes in the exam room she is not hurried and takes the time needed to listen to me, ask pertinent questions and suggest treatment. I couldn't be happier with Hatfield Family Medicine. read more

Went in to see Tyler on 11-30-18 because the following week I had a really bad GERD episode. I had gone into urgent care but the meds I was given weren't strong enough. When I got into the office I was worried that I was running late but I wasn't. The office was having some computer issues. Their office manager is really great at his work. Everything kept flowing even though there were some issues cropping up. To keep everyone calm he spoke very quietly. Like I said everything flowed. There didn't appear to be an ounce of stress from anyone, including any patients. Didn't have a long wait before Tyler came into the exam room. We discussed a plan of how to treat me. It's always good seeing this guy. His calm and quiet demeanor are a blessing. I haven't been in to the office in awhile. I don't like going into the doctor unless I have to because I just don't like medical offices or hospitals. Thank you again to the office staff and to you too Tyler. read more

I returned to Hatfield Family Medicine, 36 weeks pregnant, after a few years of not seeing a primary care physician. I rarely go to the doctor but have had regular visits with my OB during my pregnancy and he requested that I receive a vaccine from my PCP... I complied and made the appointment with the last office I had been to, Hatfield. When I called to schedule the appointment the girl that I spoke to on the phone was VERY rude, short and seemed to be talking to someone else in the background about something unrelated to my phone call. I gave her all of my insurance information (ID numbers and such) and set a date. I then asked her if my vaccine would be covered by my insurance policy and she bluntly told me that it was my job to find that out, not hers. Fine. On the day of my appointment I arrived 10 minutes early, and signed in. There were 3 women at the desk when I arrived and not one of them greeted or even acknowledged me upon arrival. I gave them my insurance card and photo id when they finally got to me (I was the ONLY one in the waiting room at the time) and was then told, with a snotty attitude, that I needed to call my insurance and have their doctor added to my list as I had been assigned to another doctor. Again, Fine. I don't mind making a phone call, that I can only assume could have been done LONG before my appointment time, if someone would have had the decency to ask me to do so. They could have easily asked me to make the call prior to my appointment instead of snapping at me in the waiting room 5 minutes prior to my appointment because it wasn't done. (I should also mention that I am new to this insurance plan and had NO IDEA that I was even assigned to a doctor, let alone a doctor that wasn't theirs!!) My appointment was in the very early morning, so I partially understand the lack of enthusiasm in the office, but after dealing with the front office staff I am fully convinced that their bad attitude is probably an all day type of thing. I was hoping that I could voice my concern to the doctor, but he too was rushed and seemed inconvenienced by my appointment. After seeing the doctor and receiving the ONE vaccine that I had to go through all this trouble for, I was then left to exit the office on my own and was, again, not acknowledged on my way out, even after stopping at the counter to make sure no co-pay was due. I work in the medical field and can tell you first hand that staff like this in any other office would be terminated... It's a shame that an office built upon "family values" hires such unpleasant personnel to be the face of their business. read more

I concur with Winston. I went to establish a new physician- Dr Lewis, I had high hopes but it went from bad to worse. I had to write to warn others. This clinic specifically, Dr Lewis is NOT PATIENT CENTERED! After waiting 45 mins for a new patient consult the 10 minute chat concluded with blood tests (including testosterone) and to come back. Dr Lewis incorrectly coded the order for blood work. One year later we were still trying to correct the coding to reflect a wellness/preventative exam and eliminate a $441 out of pocket payment to the lab and over $200 to Hatfield. The frustration, lack of communication and follow through and quite frankly Dr Lewis trying to get in and out as quickly as possible, made me want to write to warn others..move on to another clinic, that truly values patient satisfaction over numbers!! read more

If I could give this place 0 stars I would. The staff is rude and the doctors only care about getting you in the office do that they can charge your insurance. I recently needed som FMLA paperwork filled out for a few days off work (one of which was for an appointment at their office) and found out 2 weeks after the fact that they would not be able to fill out the paperwork without another appointment to do so. That leaves me with waiting another week to get the paperwork complete or take another day off work that I don't have to take off. When I use a colorful four letter word to show my frustration, I was hung up on by the receptionist. When I called right back she put me directly on hold and I waited got 20 minutes before giving up. After a few hours I called back and could not get an explanation besides that is the policy. I asked to have the PA call to discuss why I am frustrated. Only response was "you have to come in". So I had her make the appointment and as I was hanging up used that same four letter word to express my frustration. The PA called right back and canceled my appointment, stating that she will let me know if the dr will see me or refer me to a specialist. UNBELIEVABLE. read more

17 calls ahead of me, no way can I wait for that. And don't bother with their internet site appointment page. They will never call you back. You can never get in to this doctor. Its a nightmare. read more

Everytime I call this office I am on the phone for over 30min. I saw Dr Schrocki last week she couldn't figure out what was wrong with me and why I had the cough that I did. Instead she gave me this little gel pill thats suppose to reduce my coughing. So I had to go to my specialist that specializes in asthma. It was very simple it was my allergies thats why I had the cough. She couldn't even figure out something that simple. She's not a very friendly peron at all. read more

I was a patient for over 10 year along with my wife. Over the years the service has gone down. In 2010 I started going in since I was having issues. They blew me off and said I was fine. I kept going back stating I know my body and there is something wrong. We took blood tests, which apparently they do not know how to read, and other tests. After 6 months of nothing I read my own blood test and google'd the results. First thing that came up was hyper para thyroid. So I went to an endo and immediately they said I had HPT. I got some scans and it showed a 14mm tumor. After going to the surgeon and getting it removed, I immediately felt better no thanks to Hatfield Medicine. I will never return and would not recommend them to anyone. I wrote a letter to Dr Kent Hatfield with no response. No surprise. Stay away. read more

Best Doctor and staff I have been to in a long time. Quick, knowledgable, and took good care of me. If you are looking for a great Family doc and staff...Hatfield Family Medicine is fantastic! read more

i will never go back to this office. they could care less how sick you are or how much pain you are in. they dont get patients in soon enough, they have no maners on the phone and they are extremely RUDE. they told me there was literally nothing they could do for me and when i asked for my medical records so i could find a different doctor they were perfectly okay with it. people like this should not work in the medical field. read more

These doctors will give you no more than 10 minute appointments and you can only ask them about 1 item per visit. They are all about the money, not about the patients AT ALL. They were my doctors years ago until I got fed up with pitiful care. I changed doctors to one that was wonderful and actually cared... then what happens? Hatfields bought my doctors office out. I asked where my doctor went to, they wouldn't tell me. I have been trying to get my medical records to no avail. They wouldn't transfer them over with just a phone call, said I had to fill out a request. OK... so I go to fill out the request, and was told they only do that between 1-4. Went back a few weeks later and the office was closed down, with signs on the door of where their other offices were. I drove to one of them, asked for the form, filled it out was told 30 days!! Told them I would just take them with me instead of them transferring, they said my records weren't even there. That was the end of October or beginning of November... I waited through the holidays, checked this week... My records were never transferred. I called but only get machines, so left a message. I called back 3 days later, my medical records have still not been transferred... It's been more than 60 days now. I detest this office. I hope they go bankrupt. read more

Similar to the other two reviews, I'll confirm that this place has horrible phone wait times. It took over 45 minutes to get thru and I was caller number 14. I called before and was caller 30 so can't imagine how long that would take. I finally had my appointment today with Dr. Schrocki and she has the worst bedside manner I have ever experienced. I'm not one to write reviews, but boy did she warrant this...From the moment she stepped in the room, she was arrogant and rude. She questioned why I was coming in to review test results from a few months ago...(because it took this long to get the results and make the appointment). I won't bore you with the details, but will share that she not only skirted around my concerns, she was a complete "you know what" about it. UGH. As I walked out of the room, I gave a courteous "thank you" and she didn't even respond. So rude - didn't address my concerns - and the hold times to even make an appointment were out of this world. Find a different Doctor's office...don't waste your time here. read more